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تاثير انماط القيادة واستراتيجية ادارة المعرفة في التفوق التنظيمي : بحث ميداني في عدد من المصارف الاهلية العراقية == Effect of The Leadership Patterns And Knowledge Management Strategy In The Organizational Excellence Field Research In A Number of Iraqi Private Banks

Author name: علي عبد الامير عبد الحسين كمونة
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناول البحث موضوع تاثير انماط القيادة واستراتيجية ادارة المعرفة في التفوق التنظيمي. وسعى البحث الى تحقيق مجموعة من الاهداف من ابرزها (معرفة مدى اهتمام المصارف المبحوثة بمفاهيم انماط القيادة واستراتيجية ادارة المعرفة والتفوق التنظيمي, وتشخيص مستوى وطبيعة ع | The research topic tackled effect of the leadership patterns and knowledge management strategy in the organizational excellence. The research sought to achieve a set of goals, most notably (See how much interest banks surveyed in concepts of leadership patterns and knowledge management strategy and organizational excellence, and diagnose the level and nature of the correlations and effect between the leadership patterns and knowledge management strategy and organizational excellence in the surveyed banks). Given the importance of the private banking sector and its impact on the country's economy has research was conducted in the (12) banks of the Iraqi private banks were randomly selected, namely, (Gulf Commercial Bank, Credit Bank of Iraq, Ashur International Bank, Huda Bank, the Bank of Babylon, the Iraqi Investment Bank, Elaf Bank Islamic, Dar AL Salaam investment Bank, Bank of Baghdad, Iraqi commercial Bank, National Bank of Iraq, the international development Bank). And applied the research on a sample of (120) people from the leaders in the surveyed banks (commissioners managers and branch managers, assistants of managers, and heads of departments). Find the questionnaire as a tool to get of data and information has been adopted as well as personal interviews conducted by the researcher with a number of leaders of the surveyed banks. The aim of the data and information processing is the researcher that uses a range of statistical methods which are { Test of Cronbach's alpha, arithmetic mean, standard deviation, coefficient of variation, rate of respond, simple correlation coefficient ,simple linear regression, the explanation coefficient (R2), test (T), test (F), path analysis }. The research also sought to test a range of major and minor hypotheses in terms of correlations and influence between research variables beyond initial answers research seeks to be validated in order to answer questions and field problem for research, was adopted Find two methods are complementary to each other to achieve the goals and test hypotheses which are (the Descriptive method, and The analytical method). The final result of this research is a set of results, which matched the hypotheses and the most important are : (banks researched interest of all the variables and dimensions of search, there is a significant correlation between the Search variables and Sub dimensions, having influence relations of the leadership patterns and knowledge management strategy in organizational excellence in the surveyed banks). The research also included a set of recommendations including : 1 - The focus on the leadership patterns in the surveyed banks due to their moral impact in organizational excellence, especially the network governance leadership being the most influential pattern in organizational excellence, through contact activation among all individuals and departments as well as the networks formation of internal and external communication in the surveyed banks and, which greatly affect in achieving organizational excellence to such banks and distinguishes it from its competitors.2 - Work to increase conditioning and integrate the patterns of administrative leaders in the surveyed banks with the strategy used for knowledge management in these banks, This is done through working to develop the skills and expertise of leaders in the field of knowledge exchange and activating the role of information technology to take advantage of the tremendous developments in this area. Additionally, this is also achieved through the development of programs to train and develop managerial leaderships to provide the greatest benefit from the knowledge possessed by the surveyed banks.

متطلبات التحسين المستمر لتطوير العمل البلدي في محافظة القادسية باستخدام انموذج مالكولم بالدرج للتفوق المؤسسي : بحث ميداني == Continuous Improvement Requirements For Development The Municipal Work In Al - Qadisiyah Province By Using A Form of Malcolm Baldrige For Institutional Excellence - Field Research

Author name: علي عباس هيمص الشيباوي
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Municipal Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى عرض وتقديم الاطار الفكري والنظري لمتطلبات التحسين المستمر كفلسفة ادارية ومجالات التطبيق في محاولة لتقليل الفجوة المعرفية والعلمية في تبني هذه الفلسفة بهدف استخلاص الاساليب المناسبة، كذلك هو محاولة لايجاد صلة وثيقة بين اثر تبني متطلبات التحس | This research aims to offer and provide the intellectual and theoretical framework and requirements for continuous improvement philosophy administrative and application areas in an attempt to minimize the cognitive and scientific gap in the adoption of this philosophy in order to draw the appropriate methods, as well as an attempt to create a close link between the impact of the adoption of continuous improvement and good requirements applied to the development of municipal work quality and including construed to achieve higher than those of municipal institutions. So is the use of model Malcolm Baldrige institutional excellence to measure the quality of the work of the service departments in Diwaniyah province, through the preparation of (Check List) and ascertain the extent of the application of some service departments in Al - Qadisiyahh province (Directorate of Municipalities of Diwaniyah, the municipality of Diwaniyah Directorate, the Directorate of Water Diwaniya and Directorate streams of Diwaniyah and Urban planning Directorate in Diwaniya) standards Malcolm Award stairs and get to know how much winning the gap between the degree of the standard and the fact the service, as well as the preparation of the list of other screening which is measured by continuous improvement in service departments mentioned in Al - Qadisiyah province to measure the quality of municipal services through some indicators. Add to urge the service departments in Al - Qadisiyah province to improve their performance to reach the degree of reliability as the initiation of the attempt to apply the standards of total quality management is an important step needed to study and train and support the establishment of quality management efficient working on the follow - up all operations (administrative and technical) carried out by the departments. The key findings of the researcher is that most service organizations, including the Diwaniya municipality lacks a center or a specialized section meant to provide research and consultation by the municipal labor and diagnosis of the requirements of customers, but the municipality only to diagnose these cases raises in social networking sites and the Fund's proposals the municipality, and therefore it should municipal determine specialized division for the issuance of such research and consulting., also did not adopt the municipality of Diwaniyah administration and most of the service departments total quality management newly administratively concept administration failed to initiate the management of those service departments appoint a quality team to assume the responsibilities entrusted to it. The researcher recommends the need to establish a prize at the country level means excellence and awarded the highest authority in the country (granted by the Presidency of the Republic, for example) to service organizations superior, and be granted this award annually, to stimulate those organizations on the hard work and excellence in their work and foster a spirit of competition among them

استخدام تحليل سلسلة ماركوف في توزيع قوة العمل : دراسة حالة في وزارة المالية == Use Analysis of Markov Chains In The Distribuation of Labor Force Case Study In Ministry of Finance

Author name: علي صباح هادي
Supervisor name: محمود مهدي حسن البياتي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: نظرا لوجود مشكلة في الموارد البشرية في اغلب الموسسات الحكومية نتيجة ضعف التخطيط في العهود السابقة مما ادى الى وجود اختلال في قوة العمل (فائض , عجز ,او فائض في جانب وعجز في جانب اخر في ان واحد) فقد حاول الباحث الاجابة عن تساؤل حول امكانية استخدام طريقة تحل | There is a problem in human resources in most of the Government Institutions as a result of poor planning in previous eras, which led to an imbalance in the labor force (surplus, deficit or surplus on one side and deficit on the other side at the same time) researcher has tried to answer the question about the possibility of using the method of Markov chain analysis to identify needs in the workforce for a future for the purpose of facilitating human resource planning process to be integrated with the strategic planning process for government organizationsThe research also aims to clarify the link between the stages of human resources planning and the process of strategic planning through the situation in the Iraqi Finance Ministry study also provides a description of the analysis of Markov chain and used to predict the numbers of staff who remain in functional scores as well as to prepare those who will move to a higher level or leave the job in a period of time OBTAINED future based on data from the Ministry of Manpower in the center where the researcher took a sample of data for employees who obtained a BA and who starts career list them, when appointed in seventh grade and a certain competence for the years 2013 - 2014 databaseWas built matrix Markov prospects for transitions between grades and using Japman equation - Kolmugerov to predict matrix transition probabilities for two more years, as well as for the four years to come, and by knowing the initial distribution for each degree of functional (ie, the proportion of the number of each class to the total number of samples) were predicted to prepare staff the end of 2016 and the year 2018 for each degree of functional from seventh grade to first grade The paper also presents the idea of the skills that are summarized in the transfer of skills Bank (which dispense them NGOs) to him until they make use of them in other organizations for the purpose of reducing the social impact of the restructuring of companies and government organizations have been taking data for the case of a virtual hold Markov chain analysis, and then predict the numbers of staff for this the default state for a period of four years to come and perform calculations equations to determine the numbers of staff that will stop then the likelihood of transitions between the different grades down to the (equilibrium) of the number of employees that may help in achieving service role of government organizations in the community, The researcher came to several conclusions and recommendations of the most important recommendation using Markov chain analysis to predict the numbers of staff who move between grades for two years and four years to come and for different categories and grades, as well as between the sections that can move the employee among them

تطوير السياحة الدينية في كربلاء المقدسة من منظور ستراتيجي : دراسة حالة == Developing The Religious Tourism In The Holy City of Karbala From A Strategic Perspective

Author name: علي زاير كاظم
Supervisor name: لورنس يحيى صالح
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: هدف هذا البحث الى التعرف على دور المنظور الاستراتيجي في تطوير السياحة الدينية في كربلاء المقدسة وذلك باعتماد التخطيط الاستراتيجي كاسلوب عمل مع تنامي التحديات التي تواجه قطاع السياحة بشكل عام والسياحة الدينية بشكل خاص,اذ تعد السياحة نشاطا ضروريا للشعوب للع | This research aimed to identify the strategic perspective role in developing the religious tourism in the holy city of karbala by adopting Strategic Planning as an approach to confront the growing challenges that face the whole tourism sector generally, and the religious tourism specially. Since that Tourism has long been considered a necessary activity for all nations for many reasons like its direct impact in the economic, social and cultural sectors in addition to its impact in the international relations. The researcher has strived to study the tourism state of Karbala, and to study what this holy city have from features for the religious tourism which are represented by the holy shrines, with a survey for the most important obstacles that tries to overcome the religious tourism in karbala, those very obstacle that can be said that can be said that no strategy can develop the religious tourism without overcoming them first, by concerted efforts of all parties (the country ministries& entities with direct and indirect relation). The research also makes a simple comparison with the tourism state in Saudi Arabia, especially in the holy cities of Mecca and Al - Madina in order to take as much advantage from this experiment through number of variations. The industry of tourism is an industry of front &back correlations that does not succeed but with coordination and integration of all parties involved, and it is based on the foundations that can be represented by the services of (security, lodgings, transportation, high - competence human resources, etc.), and for this reason it is needed to set a strategy that draws the image of the religious tourism (what is should be, the way it can be accomplished, and its future) which was articulated in chapter three of this research. For that, the research has came up with an attempt to put the religious tourism in the right path through a strategy that develops it, and by following the art of strategic planning as an integrated approach for tourism, starting with the strategic analysis of the external and internal environment and then formulation the organization vision and mission, and the inspiring the strategic goals from the organization mission, them putting the goals into action according to the agreed priorities. and by determining of the alternatives, the selection was made to take one of the growth strategies which is the strategic vertical integration for the interrelated activities as a main strategy, and selecting the alliances strategy as a strategic alternative, and then working by the empowerment strategy simultaneously in order to develop the human resources that is considered as the basis of religious tourism development, then moving to the process of formulation and implementation and strategic control, then passing to the process of feedback that is indispensable in all the stages of the strategy, that enables the higher administration to update the vision as well updating all the strategy stages according to the variables. The research finally reached clear and important results and facts that prove the study hypothesis is correct.

تقويم فاعلية ادارة علاقات الزبون باستعمال بطاقة الدرجات الموزونة : مدخل استراتيجي : دراسة حالة في شركة زين (العراق) == Evaluation The Effectiveness of Crm Using The Balanced Scorecard A Strategic Approach A Case Study In Zain Company - Iraq

Author name: علي ثامر علي العبادي
Supervisor name: سناء عبد الرحيم سعيد العبادي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت هذه الدراسة عملية تصميم نموذج لتقويم فاعلية ادارة علاقات الزبون (CRM ) للشركة زين للاتصالات المتنقلة العاملة في العراق وباستعمال بطاقة الدرجات الموزونة (BSC) كاداة لتقويم استراتيجيه ادارة علاقات الزبون بوصفها استراتيجيه اعمال. حيث تم تغير المنظورات | this study dealt with the Process of Designing a Model For Evaluating the Effectiveness of Customer Relationship Management (CRM) to Zain Company of Mobile Communications in Iraq , and Balanced Scorecard (BSC) is Used as a Tool to Evaluate the Strategy of Customer Relations Management as a Business Strategy. The Traditional Systems of Balanced Scorecard is Changed into Four Systems Fit With Evaluating Customer Relationship Management That are (Customer Knowledge , Vale , Interaction and Satisfaction ), All of Them Form a New Card Created to Customer Relationship Management and Depend on the Opinions of a Number of Specialists in the Company to Determine the Relative Importance of the Four Dimensions of Customer Relationship Management Scorecard. Integrated Theoretical Framework is Presented to Customer Relationship Management and its Effectiveness and How the Balanced Scorecard is used in Evaluating the Effectiveness of Customer Relationship Management With Stating the Previous Models of Measuring the Effectiveness of Customer Relationship Management and How to Overcome Previous Models Failure in the Present Model. The Study Depends on Case Study Method to Study the Present Fact of Mobile Communications Sector to Zain Company as it is Regarded the Owner of a Highest Marketing Ration , and in Order to Determine its Effectiveness in Customer Relationship Management , a Radom Sample is Chosen Consists of (200) Company Customer , and a Questionnaire is Designed and Distributed to This Sample (200 Questionnaires are Received ). Accordingly , the Researcher has Analyzed the Data By Using Statistical Techniques and has Come into the Most Important Conclusions That are The Company has a Achieved a Good Effectiveness in its Customer Relationship Management Denoted of the Sample Answers, However, there is a Disorder in Achieving its Strategy Related to Customer.The Effectiveness of Customer Relationship Management is a Measure For Organization Success and Failure in Treating Well With its Customers and Area Developments, and the Importance of Getting into the Right Planning and Importation of Customer Relationship Management is a Sign For the Successful Organizations in the New Millennium. Balance Scorecard Represents an Integrated System to Evaluate Customer Relationship Management Effectiveness, it Consists of Financial and Infinancial Measurements Which Reflect the Results of Implementing the Activities and Processes of Customers Relationship Management and Linking them With Organization Mission and Strategy , By a number of Systems Determined According to Customer Relationship Management Objective and Mission. The Present Model Determines the Mains Success Factors to Customer Relationship Management Represented in (enhancing Customer Profitability and Loyalty , Achieving a Value For Business, Designing Effective Channels, and Constructing Data Base ), and they are Considered a Part of Customer Relationship Management Process. The Study has Come into Suggesting a Number of Recommendations, the Most Important of Them are Using the Suggestive Model to Evaluate the Effectiveness of Customer Relationship Management to the Company as it Involves a Number of Financial and Infinancial Measurement Contain a Number of Indices Contributing in Determining the Effectiveness According to Objective and Determining Results.The Application of Customer Relationship Management as the Highest Purpose of This Strategy is the Right Application and Tangable and Intangable Benefits Implementation, and the Previous Studies and Statistics Refer to a High Percentage of Failure to (CRM) Projects Because of the Wrong Vision.The Company Intention to Make Independent Managerial Unit For (CRM) , Determine its Long and Short Term Objectives and Plans Clearly to Reach these Purposes, and Achieve the Successful Application is Considered a Necessity For its Strategy.The Mobile Communication Services Sector Witness a Competition to Gain Customers and Keep the Current Customers , and That is Aim of (CRM). So, the Organizations Have to Depend on Customer Relationship Management Strategy as a Base to Get Into the Competitive Advantage Against the Current Competitors.

نحو تعزيز دور التعليم المهني في العراق == Towards Strengthening The Role of Vocational Education In Iraq

Author name: علاء صباح كاظم
Supervisor name: محمد احمد حمد
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:

دراسة اسباب عزوف المواطنين من اجراء العمليات في المستشفيات الحكومية والتوجه الى القطاع الخاص == A Study On The Reluctance of Citizens To Conduct Operations In Governmental Hospitals And Conducting Them In The Private Sector

Author name: علاء حبيب عبد الرحمن
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى دراسة اسباب عزوف المواطنين من اجراء العمليات جراحية في المستشفيات الحكومية والتوجه الى المستشفيات في القطاع الخاص ولغرض معرفة الاسباب وتشخيصها وتحليلها فقد تم اختيار عدد من المستشفيات الخاصة العاملة في بغداد وبجانبي الكرخ والرصافة وبالشكل ا | This research aims to study the reasons for the reluctance of citizens from having surgical operations in governmental hospitals and their desire to go to hospitals in the private sector. To know the causes and their analysis, a number of private hospitals operating in Baghdad in both Karkh and Rusafa has been selected as follows : • Rusafa : Jarrah Hospital, Hayat Al Rahibat Hospital, Mostanserya Hospital. Bunuk Hospital, Rahibat Hospital, Dijlah Hospital, Firdos Rahibat Hospital, Baghdad Hospital.• Karkh : Meserra Hospital, Dhergham Hospital, Kadhumya Hospital. Patients who had various surgeries were interviewed, and their views and opinions were taken via a checklist which has been prepared for this purpose. 65 patients were reached, statistical data were processed through calculation frequencies, means, and percentages to know the answers of the sample of patients about the reasons of their reluctance. A set of conclusions were reached, among which : The citizens felt weakness in the performance and responsiveness of staffs in governmental hospitals, the surgeons behavior in private hospitals was more appropriate, respectful, and humane than that in governmental hospitals, the private hospital staff can better handle the patients' emotions.

محددات الرشاقة الاستراتيجية وتكييفها في منظمات الاعمال : بحث ميداني في شركتي زين العراق واسياسيل للاتصالات المتنقلة == Strategic Agility Determinants And Adapted In Business Organizations / Zain And Asia Telecom As A Case Study

Author name: علا فاضل علوان الانباري
Supervisor name: سناء عبد الرحيم سعيد العبادي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: انطلاقا من اسس ومفاهيم الرشاقة الاستراتيجية والتي وضعت لمعالجة العديد من مشكلات منظمات الاعمال بوصفها الاسلوب الاستراتيجي الذي يتلائم مع جميع المستويات التنظيمية والادارية داخل الهيكل التنظيمي، يمكن ان يكون ذلك من المسوغات لصياغة المشكلة الجوهرية للبحث | Based on the foundations and concepts of strategic agility and designed to address many of the business organizations problems as a strategic approach which fits with all organizational and administrative levels within the organizational structure, it could be that of justification for the formulation of the fundamental problem of research and centered to wonder about (the possibility of the application of strategic agility in Zain Iraq Asiacell and mobile communications operating in Iraq ? Also, the main objective of the research is to test the strategic agility based on the determinants interact with each other to form a conceptual framework for strategic agility, and these determinants are Clarity of vision, Selected Strategic Targets, Core capacities , Shared responsibility ,Taking action , Empowerment , Organic Structure , Planning Strategy , Organizational learning , Information technology , Human resourse management , Organized) ) In order to achieve the objectives of the research designed questionnaire consists of (86) items to collect preliminary information from individuals research sample, has been the questionnaire distributed to a random sample of (110) of managers and officialsof the people of both companies, it was received (99) questionnaire, and in light of this data was analyzed and the use of styles Statistical adopted Likert scale as well as the five - year standard deviations, and coefficients difference , The research found to a number of statistical results was the most important is having the consistency and harmony answers and within the standard answer ranged between high and very high as well as having some of the statistical results characterized by moderation, and this indicates that both companies enjoy the existence and application of determinants research, The most important conclusions derived from research is a possibility for the application of determinants strategic agility, meaning that both companies Zain Iraq, Asiacell enjoy the application of the principles of strategic agility, it can also Tahlan be called upon them (the graceful Organization), including enjoying its efficiency or response or speed or flexibility, and so agile Organization of attributes, Moreover, the most important of what is recommended by the search companies need attention projects and entrepreneurial development in the field of display products and services for their actions and work to improve their image from the perspective of their customers are different in order to get to the case of the strategic agility and the possibility of the application of determinants.

تطوير العلاقة الستراتيجية بين الجهات المختصة في مكافحة الفساد

Author name: عصام صادق عبود
Supervisor name: سناء عبد الرحيم سعيد العبادي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: اتجهت العديد من الدول في العالم العصري الى بناء وانشاء اجهزة متخصصة في مكافحة الفساد الى جانب دورها الذي لا يقل اهمية وهو تنفيذ حملات توعية عامة ليتمكن من تثقيف المجتمع ويجنبه الوقوع في الفساد وكذلك في الابلاغ عن الفاسدين الذين يسعون دائما الى تطوير امكان

تطوير المنتج على وفق منهجيتي الهندسة المتزامنة والحيود السداسية المرنة : بحث تطبيقي في الشركة العامة للصناعات الكهربائية == Product Development According To Methodology Concurrent Engineering And Lean Six Sigma : Applied Research In General Company For Electrical Industries

Author name: عزام عبد الوهاب عبد الكريم الصباغ
Supervisor name: غسان قاسم داود سلمان اللامي
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
First pages:
Abstract: The product is one of the challenges faced by companies developing, With growing competition has become the introduction of new products and the ability to develop and increase the quality consistently a major reason for the success of companies and this is what drives these companies to develop and employ different methodologies and software in one or more aspects of the development and design of the product and the process and these methodologies : Concurrent engineering , Six Sigma ,and Lean System.Despite the widespread use of these methodologies in the design and development in the industrial and service companies, it has noted researcher and through review of the literature as focused on product development using one or two of those methodologies found no study or research dealt with the subject of product development according to methodology concurrent engineering and Lean Six Sigma (Integration methodology diffraction Six Sigma and Lean system), and from this standpoint, the problem of the study identified as the following : What reflection of product development according to the integration methodology concurrent engineering and Lean Six Sigma to increase access to the market faster, reduce development costs, reduce the standard damage ratios, reduce defects. This research represents a cognitive process and attempts to activate and apply the proposed approach to product development and the integration of concurrent engineering tools (design for manufacturing, design for assembly and design for excellence) with Lean Six Sigma and applicability of the proposed framework in the Iraqi business environment.This research was conducted at the General Company for Electrical Industries adopted a product (Water cooling device Salsabil three taps) as a sample to search. Especially since the company surveyed suffer from the reluctance of customers to buy the product sample. Researcher adopted the design cycle (define, measure, analyze, design and verify) as a methodology for the collection of concurrent engineering tools and Lean Six Sigma in the development and design of the product and used so multiple techniques (Pareto chart, scheme of cause and effect and the dissemination of job quality) in addition to the use of statistical methods and percentages.The research found a set of conclusions, including the existence of significant differences in time develop process and the time of arrival of the product developer to the market, the process that the use of concurrent engineering is where the Lean Six Sigma, the process, which do not use those methodologies, as recommended research into the the use of the design cycle (DMADV ) in product development because it provides a roadmap to get to the best development and design.

متطلبات الشراكة بين القطاعين العام والخاص لانجاح نظام الاحالة الطبية في العراق : دراسة حالة لواقع وافاق التطوير == The Requirement of The Partnership Between The Public And Private Sectors In The Success of The Medical Referral System In Iraq

Author name: عبد الكريم صادق كريم
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تهدف الدراسة الى معرفة قبول الشراكة بين القطاعين العام والخاص لنظام الاحالة الطبية لانجاحه في العراق. والشراكة في بحثنا هذا هي الالية اللازمة لتدعيم ركائز كلا القطاعين بهدف تامين المجتمع بالخدمات الصحية التي تتسم بالكلفة المنخفضة والجودة والكفاءة العالية | The study aims to learn to accept partnership between the public and private sectors of the medical referral system to make it successful in Iraq and partnership in our present mechanism is needed to strengthen the pillars of both sectors in order to secure community health service that are low cost, quality and high efficiency and a competitive incentive for the public health sector in the light of natural increase of the population, hence the idea of studying the partnership between the public and private sectors in the success of the medical referral system in Iraq in order to change the traditional methods used in the system of assignment and no longer able to meet the needs of patients , as the system is the assignment of the basic elements of health care in the provision of equal opportunities for all segments of society, which need a global scale, and identified the problem of search to identify the most important reasons that lead to a system of partnership between public and private sectors to address the failure to medical referrals and the low level of quality a laip health relied on a collection of information theory and organized according to the method of analysis practical in field data collection using a questionnaire exploratory court has been applied in government and private hospitals, the most important conclusions reached in that the system services of the assignment is suffering from a lack of promotional activities and outreach to the general community and the existence of a shortage of professional staff in the necessary and potential administrative and regulatory and non - use of the means of modern technology and advance communications in the transfer of data and information , and also that the partnership have a positive effect to improve the medical service and reduce the momentum happening in hospitals and specialized centers and reduce the financial burden on the state and strengthen the competition between the private and the sharing of risks between them, while the most important recommendation is the need to strengthen primary health centers workers specialized sufficient equipment and modern equipment will help to achieve provision of quality and efficient for patients and the need for an electronic database form for the assignment and go to encourage the private sector to participate with the public sector, which serves to reduce the costs for the state and the transfer of modern technology and raise the level of quality in health care, and issue a binding law by the state in partnership with the private sector and government facilities to the success of the partnership between the two sectors

عوامل النجاح الحرجة واثرها في الاداء الاستراتيجي بمنظور ادارة الجودة الشاملة : دراسة تحليلية لاراء عينة في قطاع الصناعة المصرفية الخاص في العراق == The Effect of Critical Success Factors On Strategic Performance From The Perspective of Total Quality Management Philosophy Analytical Study In The Private Banking Services Industry In Iraq

Author name: عبد السلام ابراهيم عبيد
Supervisor name: زكريا مطلك خضر الدوري
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
First pages:
Abstract: شهدت السنوات الاخيرة نموا دراماتيكيا في صناعة الخدمات وتحديدا صناعة الخدمات المصرفية، في ظل تحولات جذرية متسارعة لعصر الاقتصاديات الافتراضية اذ تتراجع مزايا الكلفة وندرة الموارد امام الابداع والتفوق والتمايز. وتعد الصناعة المصرفية مفتاح التحول الى اقتصا | Recent years have witnessed a dramatic development in services industry specifically the banking services industry under the a aspices of accelerated radical changes of the virtual economics age. In this age the cost advantages and the scarcity of resources retreat against innovation, superiority and distinction. The banking industry is considered the key of transformation to the knowledge economics. It is facing, as other sectors of economy, many competitive challenges, chief among which may be the total liberation of the bank financial services, results of the information revolution, the attempts to globilize economics in away leads to remove boundaries, the overlap of interests and the competitive conflict. Establishing on what has been mentioned and due to the strategic role played by private sector banks through in the activation of the movement of investment and development in Iraq and because of the restricted areas of competition according to the scale economics, the study aimed at adapting the philosophy of (TQM) of the private banking services sector after the unique successes achieved by many world banks through implying philosophy as a competive weapon and a profit strategy and continuity in business environment.The study aims at treating the philosophy of (TQM) through a strategic perspective which accomplishes integrity among the frameworks and the operational requirements and the strategic content of philosophy as a strategy for superiority and pioneering in market beginning from the strategic analysis for the (CSF) relating to the dimensions of industry environment and the factors relating the strategic capabilities as forces of impediment or support to carry out the priorities of continuous improvement in the quality of services and the banking operations concerning design, application and performance. It eventually analyse the effect of (TQM) philosophy priorities on improving the strategic performance industry in connection with its competitive, operational and financial dimensions.This study adopted conceptual and objective criteria to collect data; the objective criteria have been devoted to study the indicators of the strategic performance, whereas the conceptual criteria included two questionnaire tools, the first of them was prepared for managers according to dicimal meter and the second for customers according to the five sides likert meter. The two tools have been prepared in the light of former studies, and then distributed to all bank’s managers and some branch banks managers. The customers questionnaire tools were distributed to a random specimen out of the industry bans customers from August through November - 2002. The data were analyzed descriptively where the linking hypotheses were tested by Spearman Rank Correlation method and the effect hypothesis were examined by simple - stepwise multiple Regression methods - virtually Kruskal wallis test was employed to verify discrepancies and differences among the independent and dependent variables the study includes seven chapters , the first one deals with methodology. The second , third and fourth chapters are devoted to discuss frameworks and theoretical information of the (TQM) philosophy. But , the fifth , sixth and the seventh chapters explicate the applied aspect of the study as well as the data analysis results. The study results have proves that there are real gaps in the accomplishment of the (TQM) priorities in banking operations and sevices , chief among which were the virtual performance of the banking services in view of industry for the realized quality of service from the customer’s point of view , then other two subsequent gaps were the gap of to be correspondent with and the design gap relating their used dimensions in the study. The results also showed the achievement of several study hypotheses or the acceptance of null , hypotheses concerning the connection and influence of the (CSF) which relate the industry environment dimensions with the priorities of (TQM) represented in the constant improvement of the correspondence quality by the significance of assurance and empathy dimensions , and virtually the continuous development of the virtual performance quality and the banking operations. The bargaining force factors of buyers and the density of present and expected competition are the most supporting factors to the industry responsiveness to the Priorities of the continuous improvement. Moreover many (CSF) which relate the strategic abilities achieved a virtual responsiveness to the priorities of the continuous improvement , chief among which were the human , technical , operational and Knowledge abilities. The results showed that the (TQM) philosophy had achieved an essential supports to the strategic performance of the industry , this fact has appeared clearly in the field of competitive performance represented in improving the customers’ satisfaction and improving the competitive position of industry and the operational and financially performance. The study has arrived to some recommendations the most important of them are : it is necessary that the private sector banks adopt the (TQM) as a strategy of survival and profit in market through practical and studied plans and programs to raise the level of the quality of bank services and operations. it also aims at seriously decreasing the quality gaps if it was to confront the forthcoming competitive challenges in the iraqi market starting from increasing the operations of the strategic analysis to the industry environment , the competitors trends , developing the information concerning the customers and his expectations and then translating these expectations accurately in characteristics and criteria of the banking performance. Moreover , the development of the marketing , conceptual and technical abilities is considered through increasing the interacting marketing programs , diversifying the marketing bland , employing advanced methods in communications and exchanging information. Finally , it is necessary to think about building strategic fusion’s or alliances among the industry banks to promote promote their competitive power in adopting the option of superiority through the quality of the banking services and operations.

التعلم المنظمي واثره في نجاح المنظمات : دراسة ميدانية في شركات وزارة الاعمار والاسكان في العراق

Author name: عبد الستار ابراهيم دهام
Supervisor name: صلاح الدين عواد كريم الكبيسي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: شهد العالم تقدما كبيرا وقفزات نوعية في مجالات الاعمال ولا سيما في مجال اعمال البنى التحتية كالمباني والاسكان والطرق والجسور في ظل تحولات جذرية ومتسارعة لاساليب العمل والادارة في الشركات المختصة بتلك المجالات من خلال تبني وتفعيل التعلم المنظمي بوصفه عملية

دور الرقابة والتدقيق الداخلي للحد من ظاهـرة الفساد الاداري في مستشفيات دائرة صحة بغداد - الرصافة : دراسة استطلاعية

Author name: عبد الزهرة خضر حيدر الساعدي
Supervisor name: صبيحة قاسم هاشم الموسوي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: مشكلة البحث تتجسد الى افتقار قسم الرقابة والتدقيق الداخلي الى نظام لتقويم اداءها ليعكس جوانب الاداء فيها، وافتقارها الى امكانية الحد من المخالفات والتجاوزات في المؤسسات الصحيــــة لضعف كوادر القسم من حيث المؤهلات العلمية والعملية وبالتالي هذا يؤدي الى الح

ستراتيجية تطوير الموارد البشرية وانعكاسها على جودة الخدمات البلدية : دراسة حالة في مديرية بلدية كربلاء المقدسة == Strategic Human Resource Development And Its Reflecting On Quality Municipality Service Case Study In Directorate of Municipalities In Holy Karbala

Author name: عباس مزهر عاكول الشبلاوي
Supervisor name: صبيحة قاسم هاشم الموسوي
Specific topic: Municipal Administration
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت الدراسة " ستراتيجية تطوير الموارد البشرية وانعكاسها على جودة الخدمات البلدية" حيث يحظى هذان المتغيران باهتمام الباحثين بشكل متزايد كونهما مفهومان حديثان نسبيا ولكونهما من المواضيع المهمة والتي لها تاثير كبير على مستقبل المنظمات. تهدف الدراسة الى | The study aims at expounding the correlation and effect between the Human resource development strategy and Quality Municipality Service within a theoretical framework and a practical framework conducted at Directorate of Municipalities in holy Karbala. The researcher found during a pilot study that there isn’t enough care paid by the Directorate of Municipalities in developing its human resources using one strategy or a number of strategies and their effect on the Quality Municipality Service. Thus a number of research questions were set concerning the existence of clear perception in the Directorates of Municipalities concerning the strategies of developing both the human resource an Quality Municipality Service and the correlation and effect between them.A number of hypotheses were set within a hypothetical model in order to investigate the correlation and effect between the explanatory variable (human resource development strategy) and the reactive variable (Quality Municipality Service) in the study form to collect the data from Directorates of Municipalities and later analyzing the data using the statistical software (SPSS). The study concluded a number of conclusions that indicated a significant correlation between the study variables based. The results also showed a significant effect of human resource development strategy on the Quality Municipality Service. Based on the results, the study recommended a number of recommendations

دور استراتيجية المزيج التسويقي في تحقيق الميزة التنافسية : دراسة ميدانية في عينة من المصارف الحكومية والاهلية في محافظة البصرة == The Role of Marketing Mix Strategy To Achieve Competitive Advantage A Field Study In A Specimen From Governmental And Private Banks In Basrah

Author name: عباس عبد الحميد عبد العباس علي العتيبي
Supervisor name: عبد الرضا فرج بدراوي الخماس
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:

اثر الانماط القيادية في ادوار الصحة والسلامة المهنية : دراسة استطلاعية في مستشفيات دائرة صحة بغداد الرصافة == The Effect of Leadership Styles On The Role of Occupational Health And Safety

Author name: عباس حسين جميل
Supervisor name: عباس علي ظاهر العامري
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد القيادة جوهر العملية الادارية وهي المعيار الذي يتحدد في ضوءه نجاح او فشل اي منظمة او تنظيم، والقائد يحتاج الى المام واسع وتفهم عميق للبيئة والظروف المحيطة وتاثيرها على المنظمة التي يقودها، ولابد ان يكون اثر القيادة واضحا بعد بيان وتحديد مكونات ادوار | Leadership is the fundamental manageal operation and criterion by which the success or failure of any organization or system is determined. The leader needs a wide inspiration and a deep understanding of the effect of work environmental and conditions on the organization that he leads.The effect of leadership should be clear while the leader recognizes and determines the constitutes and dimensions of the roles of the occupational health and safety , so that the leader might be able to create and prepare a safe and stable work environment which would give positive social and economic results to the organization.The problem of the study can be summarized in the effect of different leadership styles is not clear concerning the roles of leadership , and in the most common leadership styles in the health organization. The impertinence of this study arises from the rarity of the previous studies which were done about the same subject.The samples of this study were x - ray unit managers at Baghdad health office - Al - Rusafa which involved 24 (twenty four) hospital including a wide geographical area so that to obtain more precise and accurate information to enrich the study.This study depended upon the hypothesis which says that (the leadership style has an influence on the roles of occupational health and safety ).The Conclusions and recommendations obtained from the study were based on theoretical field. The most important conclusion was the poor effect of leadership styles of the research sample in general, on the roles of occupational health

السياسة الوطنية لمعالجة النزوح : دراسة تحليلة نحو سياسة عامة معدلة

Author name: عامر عباس زغير
Supervisor name: علي موات الصيهود السوداني
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعد النزوح من ابرز الاثار التي تنتج عن الكوارث الطبيعية او الكوارث التي من صنع الانسان ولكلا الحالتين يبرز نزوحا" في بعض الاحيان مسيطر عليه واغلب الاحيان غير مسيطر عليه كما حصل في العراق وبالاخص في النزوح المفاجيء بعد تفجيرات الامامين العسكريين (ع) او

ادارة ملف المفقودين العراقيين باستخدام قاعدة بيانات الطب العدلي (FDMS) == Management of Iraqi Missing Persons File Using Forensic Database Management System (FDMS)

Author name: عامر جبار زغير
Supervisor name: عبد الناصر علك حافظ
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعد ملف المفقودين في العراق من الملفات الانسانية الشائكة والحساسة والتي لا يمكن تجاهلها او التهاون في التعامل معها لما لها من نتائج سلبية ووخيمة في حياة الانسان بشكل مباشر, مع تضاعف اعداد هذه الشرائح الاجتماعية بعد ان استكمل الارهاب الاسود ما بدا به النظا | The file of missing persons in Iraq is a thorny and sensitive humanitarian file, that could not be ignored or tolerated, due to it's direct negative and adverse results on human life, with the increased numbers of those social groups after the black terrorism completed what the previous regime begun. The aim of this research is to demonstrate the roles and duties of official establishments in Iraq that took in their consideration the treatment of missing persons' files before and after 2003 directly and indirectly. This research is aimed also to demonstrate the role of forensic database management system (FDMS) in determining the numbers of missing persons, and their identification to know their fate.The researcher adopted descriptive and analytic design by using data and information obtained from local and international reports.One of the most important results of this research is the lack of interest from the official establishments that reached the level of ambition about this file, as well as that the presented efforts did not cope with the size of the problem in comparison with other countries that faced a similar one, due to several reasons among them is the lack of solid database about missing persons, and instead of that is the dependence upon appreciation and available limited data in addition to failure to approve and activate the project of the national center for the missing persons, due to legal and technical reasons, and that of FDMS granted to ministry of human rights in Iraq by the international commission on missing persons (ICMP), caused by the absence of financial allocation and the presence of several establishments and temporary committees that deal with that file as a result of absence of strategic vision for the management of such file as what was done in other countries that had passed the same circumstances.The most important recommendations proposed by this research is to use and activate FDMS for the management of missing persons file in Iraq, by creating informative and integrated unified central system for the missing persons in Iraq, that supplied by the latest advanced technology in accordance with the international regulations and standards for the benefits of justice and the families of missing persons in Iraq, whether those of mass graves, wars, and terrorism of all it's forms, through unifying efforts, and to avoid it's distractions in cooperation with the relevant authorities , and to restrict the responsibilities in one establishment, through the creation of the national center for missing persons in Iraq(Baghdad), with other three centers in other provinces to collect data especially after the modification of mass grave protection act, and of the martyrs foundation act in 2015, through cooperation with the medico - legal directorate (MLD) in the ministry of health to check the DNA of missing persons

العوامل المؤثرة في الروح المعنوية للملاك التمريضي وانعكاسها في بناء الالتزام التنظيمي : بحث استطلاعي في مستشفى كركوك العام == Factors Affectinc The Morale of The Nursing Staff And Ther Reflection In Buiding Organization Commitment Exploratory Research In Kirkuk Hospital

Author name: عالية غريب سليمان القصاب
Supervisor name: صبيحة قاسم هاشم الاعرجي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: هدف البحث الى تناول علاقة بين العوامل المؤثرة ( المادية , النفسية , المنظمية ) والروح المعنوية وتاثيرها بالالتزام التنظيمي للملاك التمريضي في اطار شمولي لبناء اطار فكري واستطلاعي لتحديد علاقة الارتباط والتاثير بينهم. وتم معالجة مشكلة مفادها ان الباحثة لا | The main goal behind this research is to find of the relation ship between ther physical, psychological ,organizational.factors and between worde impact of the organizational nursing staff intellectual and reconnaissance frame work to determine the link between them and between the relationship effect Auother purpose behind this research Is to solve the problem that the researcher noticed negative signs, for example ( frequent absences ,frequent quarreling with. Colleagues the resignation the slowdown work ,stop working disobey orders …etc) to the nursing staff in Kirkuk general hospital ,whish hari along impact on this in turn will impact on the efficiency and effectiveness of the organization and fail to achieve its goals.To achieve the objectives of research and test validity of assumption were used(90)questionnaire to form a nursing staffs. which accounted for the research sample ,as the research community numbering as many as (650) nursing staff a Kirkuk general hospital The use of a number of statistical methods for the analysis and testing of hypotheses and research found a group of the most important results : 1 - An association and effect relationship between(psychological &organization factor in morale , except physical factors )2 - An association and effect relationship between(psychological & organization( organizational commitment factor in morale ,except physical factors )3 - A correlation ship between the morale and the impact of factors effecting the morale organizational commitment.Fined the used to measure the morale of the nursing staff as well as investment organizational commitment and adopted by the capable hospital to achieve ats goal and policy for health organizations and the hard working by the hospital administration to career development and odoptio of the principle of distrtibutive justice and the interest of the principle particiption in the work to see the nursing staff programs and ploys to get the achievement of the hospital and increase the wages bonuses for the nursing staff the suit their work and suits the nursing staff development in & external academical of behavioral Missions..

دور بعض العوامل في تقييم طرائق معالجة النفايات : حالة دراسية في بلدية مدينة بعقوبة == The Role of Some of The Factors In The Evaluation of Methods Waste Processing A Case Study In The Municipality of Baqouba

Author name: ظافر سلمان مجيد
Supervisor name: هالة حمد ماجود
Specific topic: Municipal Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: The problem of processing wastes and trashes is regarded as one of the contemporary challenges facing the world countries due to its direct impacts on the human health and safety and the environmental pollution it causes, as well as its economic and social impacts on the society. Thus, the process of processing trashes and wastes is a necessary question that requires serious interest in it and accurate dealing with its dimensions.For the increase of consumption and the difference and change of consuming patterns in the different governorates of Iraq, including Baqouba city in which the problem appears evidently as a result of the failure of its Municipality Directorate in applying modern styles and methods to deal with the processing of trashes and wastes, as well as the non - existence of the proper approaches to the processing operation. The problem was reflected on a number of questions such as : what is the style depended now by the Municipality Directorate of Baqouba in processing the wastes and trashes in the city? Can the method of waste processing be applied in the city with all the various positives they carry that are reflected on environment, health and economy? What are the factors most affecting the application of these approaches.The research aims at defining the most important factors affecting the application of the four processing method (decrease, reuse, recycling, thermal dissociation).The research population was represented by Baqouba Municipality Directorate with a sample of one hundred officials working at the environment section and the engineers of projects section. The research is based on the descriptive and the quantitative approaches in measuring and analyzing via a questionnaire prepared according to scales reliable in many studies which are accommodated for the present research purposes.The research has arrived at several conclusions, the most prominent of which are : the operations of managing and processing wastes and trashes are made by random methods with no planning and continual follow - up which results in work confusion and services presentation lower than the required level that do not achieve the environment safety and the society health.The most important recommendation is the orientation towards the application of strategic approaches to process the trashes and wastes according to the application priority at which the research has arrived to be a base for building a system of sound management of wastes and trashes at Baqouba Municipality Directorate.

تقييم اداء مكاتب المفتشين العامين في الحد من الفساد على وفق مؤشرات محلية وعالمية : بحث ميداني مقارن == Evaluating The Performance Inspectors General Offices In Reducing Corruption According To The Indicators Local And Global (Field Research Comparative)

Author name: طلال متعب محمد العبود
Supervisor name: صلاح الدين عواد كريم الكبيسي
Specific topic: Performance Evaluation
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف هذا البحث الى استكشاف مدى تطبيق مكاتب المفتشين العامين للمؤشرات العالمية والمؤشرات المحلية لتقييم اداءهم في الحد من الفساد ومعرفة الدور الذي مارسته بهذا الخصوص من خلال مؤشرات خاصة بالحد من الفساد الاداري والمالي, اذ بدات هذه المكاتب ومنذ عام 2004م | This research aims to explore the application of the inspectors general of global indicators and internal indicators offices to assess their performance in reducing corruption and knowledge of the role exerted in this regard through a special reduction of administrative corruption and financial indicators, as these offices started and since 2004 to exercise real role in the fight this disease and the passage of more than a decade on the Created and growing phenomenon in the country, the assessment of a scientific and realistic practical benefit, and here began the idea of research, which aims to evaluate the performance of offices of the inspectors general in reducing corruption by using local and global indicators for the reduction of administrative corruption and indicators financial in Three Iraqi ministries are (education, culture, health)..The researcher has resorted in the process of assessing the performance of the checklist (Ckeck List)), which included three lists for examination included the first global indices, which are certified by the European Union in evaluating organizations as the researcher wants to use a universal local to show the aspects of the real weaknesses and their suitability in the application to organizations national and the second internal indicators of the Diwan of financial control in the evaluation of these offices, and the third list has been for reduction of corruption indicators, which faced a researcher extremely difficult to formulate the absence of a special measure indicators, as the researcher found that all the measures and indicators of corruption are all included surveys do not based on a scientific and realistic figures as a result of the special nature of administrative and financial corruption, and this was confirmed by all combating international organizations, and the fact that research is primarily intended to evaluate these offices in their role in reducing it was incumbent on the researcher formulate a special measurable indicators, so it resorted to the national strategy to combat corruption in the Iraq (2010 - 2014), adopted mainly in the drafting of the reduction of corruption indicators.In light of the theoretical and practical study and statistical methods used, the researcher to a group of the most prominent results1 - turns out that there are application global indicators in total in my office culture and health, with a weak and inadequate in the recruitment of some of these indicators as an indicator of staff for Strategic and index layout, partners and resources for both offices and operations management in the Health Bureau index, while failure by the Office of the afternoon Inspector General of the Ministry of Education in the application of these indicators on the overall level and there was inadequate in the recruitment of strategic indicators and the planning and management of operations and the failure was more pronounced in the index staff and partners and resources.2 - shows that there is an application for local indicators on the whole in the inspectors' offices in the three ministries, but it turned out that some indicators did not apply enough as an indicator of the inspection, and the effectiveness of achieving the goals of the Office of the Ministry of Education. The index staffing and information systems and auditor and effectively achieve the goals of the Office of the Ministry of Culture. The index of financial and material supplies, training and qualification, inspection, audit, and evaluate the performance of the Office of Health.3 - shows that there are weaknesses in the application of the total reduction of corruption indicators in the Ministry of Education because it was not enough concerning the reduction of financial corruption indicators and failure was more pronounced in the general indicators, and indicators of administrative corruption. While in the ministries of culture and health it has appeared inadequate and admissibility of the application in reducing corruption indicators on the level and sporadic product. Prominent among the recommendations adopted by the researcher in the light of the above results as follows : 1 - pay more attention to human resources (staff) who are considered the head of the human intellectual capital of an organization they are representing the tool key to achieve the set targets through identifying the sources of the necessary polarization that fit the nature of the work of the inspectors general offices by following precautionary measures when the appointment is to look in the biography self, as well as work to develop their skills through which are commensurate with their qualifications and practical nature of the business in charge of the training sessions.2 - . The development of the relationship and cooperation between the offices and stakeholders work whether the Federal Office of Financial Supervision or integrity or internal control departments in the ministry body through open channels of communication, as well as strengthening relations with international organizations involved in the fight against corruption and to benefit from their experiences in this area through the conclusion of agreements international ensure the prosecution of corrupt people in out of the country.3 - . creating national indicators to measure corruption in Iraq and that these indicators be made the basis of evaluating the performance of inspectors general offices in the fight or the reduction of financial and administrative corruption and that these indicators are commensurate with the specific nature of the administrative and financial corruption rampant in the country.

تحديد التوجهات الاستراتيجية لعينة من قائممقاميات محافظة بغداد

Author name: ضحى محمد حميد
Supervisor name: هناء عبد الحسين محيميد الطائي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يتوقف نجاح او فشل المنظمة على مدى قدرتها على تحقيق رسالتها وغاياتها واهدافها، وهذا يتطلب وضع استراتيجية معينة والسعي لتنفيذها في ظل التغيرات المختلفة المحيطة بالمنظمة.لذا جاءت هذه الدراسة والخاصة بتحديد التوجهات الاستراتيجية لعينة من قائممقاميات محافظة | The success or failure of the organization to the extent of its ability to achieve its mission , goals and objectives , and this requires a certain strategy and seek to implement them under various changes surrounding the organization.So this study and for determining the strategic direction of a sample of Qa?mqamyat governor of Baghdad through the diagnosis and study of reality Alqa?mqamih for a selected sample and diagnosis of strategic directions.The researcher has chosen four Qa?mqamyat in Baghdad province to sample distributed on (18) a person within Alqa?mqamyat were distributed list of polled respondents surveyed about the basic components of the strategic management and strategic analysis of the environment, both internal and external to form a clear picture about the strategic planning process of the sample surveyed.The most important conclusion that was reached : 1 - The lack of a strategy document for the sample surveyed.2 - to execute the business is unplanned and only applications that are offered by the citizens.The most important recommendations that have been reached : 1 - The need to adopt a strategic approach in administrative work through raising awareness of those who work in the existing Mqamih.2 - Study of Strategic Analysis and its components and the degree of influence of each of the elements toward deepening awareness of the practice and the formation of a realistic perception for the sample surveyed is based on scientific grounds

ادارة الازمة في محافظة صلاح الدين من وجهة نظر استراتيجية : دراسة حالة

Author name: صفاء احمد محمد الجبوري
Supervisor name: علي حسون فندي الطائي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تضمن البحث التعريف بمفهوم الازمة مراحلها واهم متطلبات ادارتها لغرض تجسيد هذا الاطار النظري ستراتيجيا على ارض الواقع عن طريق وضع ستراتيجية ملائمة لادارة ازمة النزوح في محافظة صلاح الدين لوقف نمو الازمة وتقليل نتائجها السلبية وذلك باعتماد المناهج والاسس | The research includes definition of the concept of crisis stages and the most important management requirements for the purpose of the embodiment of this theoretical framework strategically on the ground by placing the appropriate strategy for the management of the displacement crisis in Salahuddin province to stop the growth of the crisis and minimize the negative consequences and that the adoption of curricula and scientific bases and administrative that limit damage financial crisis, psychological, and social, if not eliminate, and thus the success of the government institution in the performance of their duties and responsibilities towards the community. And highlight the importance of research by shedding light on the administrative aspects plaguing Salahuddin province in the face of the current crisis in order to provide an idea about the two main aspects first : respect of basic services in the province, and the second is linked to the displaced people and returning them, and it was the most important objectives of the study analysis and study the number of displaced as places of displacement and provide visualization on the priorities of their return, as well as determine the budgets required for each sector of the service sectors to promote the reality service as the aim of the research to provide a simplified model for the plan managing the crisis in the province and providing a model for the development of strategies and programs to manage the crisis.

دور ادارة الاداء في تحقيق النجاح المنظمي : بحث تحليلي في الشركة العامة للصناعات القطنية == The Role of Performance Management In Achieving Organizational Success Analytical Research In The General Company of Cotton Industries

Author name: صفا محمد ابراهيم شهاب
Supervisor name: فاضل حمد سلمان القيسي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: عانت الشركات والمؤسسات الصناعية العراقية خلال السنوات الماضية من تراجع في اداءها وبصورة واضحة من ما ادى الى تراجع في مستويات نجاحها, وباعتبار الاداء مؤشر رئيسي يعبر عن نجاح تلك الشركات والمؤسسات ومنها الشركة العامة للصناعات القطنية بغداد_ الكاظمية, لذا جا | The Iraqi companies and industrial institutions have suffered during the last years of decline in performance clearly which led to a decline in the levels of success. As the performance is a key main indicator reflects the success of these companies and institutions, including the General Company for Cotton Industries Baghdad_ Al - Kadhimiya. The idea of this research is the basis of the role exercised by the dimensions of performance management (Performance Planning - performance evaluation - improve the performance and development - feedback - Review and Performance Monitor) In order to achieve the success Organizational Is through the (strategic vision - the operational activity - development of the company - selection of personnel - the company's culture - Leadership and Management - Personal Development - Assessment and Review) And research aims to identify the extent of the responsibility of performance management in achieving success Organizational through main hypotheses branched out by the sub - hypotheses to knowing out the relationship between research and impact variables through the use of a number of statistical methods.. And researcher used Purposive sample style and personal interviews and field homeliness and to questionnaire a tool for measuring and data on the sample in the collection of the practical side. And so to answer questions on the problem of research. And it may be distributed to the 66 members of their (Director - assistant Director) and have been relying on the program (spss) statistical and some statistical measures such as the arithmetic mean. standard deviation, The coefficient of variation, Simple deviation coefficient, as well as leveraged subjected to sincerity and stability to ensure the validity of statistical result have also been relying on researches and studies concerning the researches in the theoretical side.And in the light of the statistical results Find reach a number of conclusions was the most important of a correlation relationship and the impact of significant differences between the performance management and success Organizational addition to a set of recommendations by the researcher believes that it may contribute to addressing some of the problems and constraints faced by the company surveyed, The most important was the need to build a system of the performance management in the company and work on its success because it contributes to the improvement and development of performance And provide real information about staff performance Besides that performance management is a continuous and integrated process contribute significantly in achieving company objectives in the present time and the future and reach success and to provide efficient and effective human resource.

انعكاس راس المال النفسي الايجابي في تطوير السلوك الابداعي للعاملين بتوسيط دافع الانجاز بحث ميداني في عينة من تشكيلات وزارة الاعمار والاسكان == Reflection of Positive Psychological Capital In Development An Innovation Behavior Employee’s By Mediation The Achievement Motive Field Research In A Sample of The Formations And The Ministry of Construction And Housing

Author name: صفا عبد الجبار مهدي الشماع
Supervisor name: غني دحام تناي الزبيدي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
Key words:
  • راس المال النفسي الايجابي
  • دافع الانجاز، السلوك الابداعي
First pages:
Abstract: يهدف البحث الحالي الى تحديد دور راس المال النفسي الايجابي في تطوير السلوك الابداعي بتوسيط دافع الانجاز، وكذلك تشخيص وتفسير طبيعة هذه المتغيرات وابعادها، ولقد اختبر هذا البحث في شركات تابعة لوزارة الاعمار والاسكان العراقية في بغداد، وطبق البحث على عينة مكو | The research aims to determining role of positive psychological capital in the development of the employee’s innovative behavior. As well as the diagnosis and interpretation of the nature of these variables and dimensions, I have tested the search in the some companies the Ministry of Construction and housing, with total sample of (190) managers of departments and division. The questionnaire used as a major tool to collecting the data and information as well as conducting personal interviews in order to get some corporate data.The Research aimed to test a number of hypotheses concerning the correlation and impact, relations between the variables and the dimensions and test the significant differences between the companies. The research problem is represented by many questions; the most distinguished one is what is the level of awareness of the research sample to positive psychological capital, achievement motive, and innovation behavior? What are the nature of the correlation and impact, relations between these variables? Is positive psychological capital increasing impact in the development of innovative behavior through the mediation of achievement motive?The research concluded a set of conclusions the most important the positive acceptance of the sample individuals towards positive psychological capital variable through their conscious of Self - efficacy and characterized by the spirit of optimism and hope, and possessing sufficient Resilience and the ability to keep up with reality and adaptation. As well as the interest in strengthening the innovative capacities in order to bring about necessary developments for the conduct of business in the projects that belong to the surveyed companies. The main recommendation was the need for the companies to take advantage of the positive psychological capital Based on a focus on mental health characteristics of employees in the surveyed companies, which contribute in the development of innovative behavio

اشكال تمويل الخدمات الصحية العامة في العراق : دراسة تحليلية == Financing Fors For Governmental Health Services In Iraq Analytic Study

Author name: صباح صاحب المستوفي
Supervisor name: محمد علي ابراهيم العامري
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت هذه الدراسة خيارات تمويل الخدمات الصحية في العراق، اذ بحث الجزء النظري منها الخلفية التاريخية لواقع الخدمات الصحية حيث كان العراق من الدول التي شهدت تحسن في مستوى خدماتها الصحية الا ان هذه الخدمات تدهورت واحد اسباب تدهورها هو شحة التمويل، ولم يستطع | The study discuss financing forms for Iraqi's Health Sector, the 1st part review the main features of the current health situation, during the last period there has been a disastrous decline in people's health because of the shortage of finance.Both the central budget and self - financing (auto - financing) can not improve the level of health financing to increase the health expenditure per capita to the same level in the surrounding countries.The 2nd part of the study analyse the financial data and compare the results with some health statistics as indicators for the level of health services, the result of analysis indicate the need for repair of the health financing system in addition to search for new health financing forms.The main option to raise money for health is to charge patients for health care, charges were the main sources to improve the health system and make users aware of the real costs of health care.To increase the financial risk protection, a high percentage of funding should be prepayment rather than coming from out - of - pocket sources at the point of using health services, so that it is important to ensure that appropriate levels of financing for health sector are included when ever the government prepares it's budgets.Islamic aids as an alternative can contribute to social health insurance funds, a tax on tobacco could be introduced and the proceeds allocated to the health budget on the ground that smoking cause ill health and impose extra costs on the health services

تقييم استراتيجية اختيار العاملين وانعكاسها على تعزيز راس المال البشري : بحث ميداني مقارن بين جامعة بغداد وجامعة كربلاء == Evaluating The Selection of Employee'S Strategy And There Reflection To Enhance Human Capital Comparative Research Between The University of Baghdad And The University of Karbala

Author name: شيماء رياض خليفة
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف هذا البحث الى تقييم استراتيجية اختيار العاملين بابعادها (تقييم معايير استراتيجية اختيار العاملين, تقييم اجراءات استراتيجية اختيار العاملين, تقييم كفاءة القائمين على استراتيجية اختيار العاملين ) وانعكاسها على تعزيز راس المال البشري (تعزيز المعرفة, تع | This research aims to evaluate the selection of employee's to dimensionsstrategy (evaluate selection employee's strategy criteria, evaluateselection of employee's strategic Procedures, evaluate the efficiency ofthose in charge of the selection of employees) and its impacts on theEnhance of human capital (Enhance knowledge, Enhance skills,Enhance abilities) in a sample of professors (Deans and assistants andheads of departments) in (Baghdad University, and the University ofKarbala) as total sample size (99), which represent 50% of the totalcommunity to look deep (199) were distributed at (116 BaghdadUniversity ,83 in Karbala University.Has been used in the light of the objectives of the research descriptiveanalytical method, it has been a resolution tool key for data collection aswell as a personal interview, and using a number of statistical methodsfrequency distribution, and the arithmetic mean, percentages, to describethe research sample answers. Standard deviation to measure the absolutedispersion values Answers to the middle of the arithmetic.The coefficient of variation to measure the relative dispersion of thevalues of the answers to the middle of the arithmetic. The correlationcoefficient (Pearson) to measure the type and degree of the relationshipbetween research variables. The method of multiple regression analysis totest the impact of a number of variables. The Cronbach's alpha to test thevalidity and reliability. and test (ANOVA) to determine the differences inthe samples answers about the search variables. Global and assertiveanalysis and structural equation modeling SEM.The researcher reach a set of results the most important of a correlationrelationship is a direct and positive impact of the strategy selection ofprofessionals in the promotion of human capital in Iraqi universitiessurveyed came out Find the finding of a key is that the selection ofprofessionals Iraqi universities surveyed strategy evaluation (BaghdadUniversity, the University of Karbala) Good in all its dimensions(evaluate selection employee's strategy criteria, evaluate selection ofemployee's strategic Procedures, evaluate the efficiency of those incharge of the selection of employees) and they pay good attention to thepromotion of human capital.

متطلبات تطبيق ادارة الجودة في عمل المختبرات الصحية ضمن المواصفة 15189 : دراسة حالة في مستشفى الجراحات التخصصية == Requirements of The Application of Quality Management In Health Laboratory Work Within The Standard 15 189 A Case Study In A Hospital Surgery Specialist

Author name: شهلاء محمد كاظم الطائي
Supervisor name: نادية لطفي عبد الوهاب الجنابي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعتمد الانسان في حياته بصورة مباشرة او غير مباشرة على نتائج المختبرات الطبية مثل مساعدته في تشخيص الامراض ومعرفة مدى مطابقتها للمواصفات الموضوعة ’ وتعد المواصفة القياسية العالمية الايزو 15189 والتي تشمل المتطلبات العامة لضمان كفاءة المختبرات الطبية الفنية | Support human life, directly or indirectly on the results of medical laboratories, such as helping in the diagnosis of disease and see how they conform to the specifications laid down, the standard global ISO 15 189, which include general requirements to ensure efficient medical laboratory technical application of processes and quality systems in medical laboratories, and from that the present study.The study aims to analyze the reality of quality management laboratories Hospital martyr Ghazi Hariri in accordance with this standard by comparing the systems of work in the laboratory, with the requirements of ISO 15 189 to determine the degree of congruence and the readiness to adapt to the requirements of the specification and demonstrate the possibility of building a quality management system is subject to the application and identify the problems and mitigate raised and to prevent increased.The study aims to get the results of the laboratory are comparable locally and internationally, and to create a system proposal for the development of laboratory work to be a model intended for application in all health laboratory.Search acquires its importance from the amount of revenue that can be achieved by medical laboratories in the production of accurate tests to meet the needs and requirements of the beneficiaries and achieve satisfaction in making certain decisions on the basis of these results.Researcher prepared a checklist derived from the requirements of ISO 15189 : 2007 and match them with the business entrusted to hospital laboratories martyr Ghazi Hariri surgery specialist.The researcher conclusions was that the most important laboratories hospital has got a low of some paragraphs because of the lack of Thotiq the procedures properly and can laboratories Hospital martyr Ghazi al - Hariri for Specialized Surgeries adoption of ISO 15189 : 2007, as it has prepared an appropriate program for that

اختيار الموقع والترتيب الداخلي باستخدام عملية التحليل الهرمي ونظرية صفوف الانتظار : دراسة تطبيقية في عينة من محطات تعبئة الوقود في شركة توزيع المنتجات النفطية في بغداد == Selecting Location And Layout Using The Analytical Hierarchy Process And Queuing Theory Applied Study of Sample of Fuel Stations At The Oil Products Distribution Company / Baghdad

Author name: شفاء بلاسم حسن الربيعي
Supervisor name: صباح مجيد سعيد النجار
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
Key words:
  • المنظمة الخدمية
  • الموقع
  • الترتيب الداخلي
  • عملية التحليل الهرمي
  • نظرية صفوف الانتظار
  • المحاكاة
  • محطات تعبئة الوقود
First pages:
Abstract: تسعى المنظمات الخدمية الى تحقيق ميزة تنافسية من خلال اختيار مواقعها بالقرب من الزبائن بهدف تسليم الخدمات بوقت قصير وزيادة عوائدها وحصتها السوقية وتصمم ترتيبها الداخلي بالشكل الذي يمكن من تسهيل تدفق الزبائن والعاملين والموارد والمعلومات بهدف تقليل صفوف واو | Service organizations select locations in a proximity to customers to deliver services quickly, and, meanwhile, increases their revenues and market share. The layout of such organizations should facilitate the flow of customers, employees, materials, and information, to prevent the creation of waiting lines and unwarranted waiting times. The survival of service organizations is hinged, to a great degree, on the right location and layout of such organizations; hence such decisions are conceived strategic in nature. The ongoing researches are still seeking to find scientific methods to help decision makers, in making decisions about the location and layout. This research studies the problem of selecting the location of fuel stations in oil products Distribution Company, and how to prioritize the location, as this decision is still facing the obstacles of complicated procedures and assumptions of decision makers. Furthermore dealing with the decision criteria as same importance without being subjected to the degree of influence of each on the decision. Concerning the arrangement of the fuel stations, they are arranged in a way that does not match with the assumptions of any queuing models, which require one server in each service channel and its reflection on the increase of waiting line and waiting time, which complicate the crisis. The study aims to design an integrated frame work for selecting the fuel stations location and arrange approvals for construction by applying analytic hierarchy process (AHP) on a sample of the stations that received the approval of construction in the company since 2008, using Criteria (ground, environment, social, engineering, legal, and services). Also, the queuing theory and simulation are used to study the proposed layout design for the fuel pumps according to queuing model M/M/s. Also, there was estimation for the performance standards to the proposed layout (number of cars on waiting, number of cars in service, number of cars in the system. filling quantity, filling time, waiting time, total time in the system, idle time) and comparing it with the actual performance standards for sample of fuel stations. The operating of the simulation models is based on a number of assumptions that reflect the actual reality together with the queuing theory. This study is important because its knowledge contribution of with service systems in general and the fuel stations in particular. Also the study provide objective solutions to the company by shortening the procedures and the time it takes to select the location and layout design in a way that achieve optimal investment in station space and reduce the waiting line, waiting time and idle time. Thus, this study is an attempt in Iraqi services environment through coincidence between the strategic decisions of operations management in one study. The study proved the efficiency of AHP and its ability to shortening time and efforts required to make decision of selecting stations location and arrange construction issue approvals, depending on set of criteria that have been identified in this study. Also, the simulation results confirmed the proposed layout performance standards exceed the actual layout performance standards. Finally, the study recommended the need to adopt AHP in selecting the location and granting approvals for construction of stations according to multiple criteria, and to adopt the proposed layout according to the queuing theory in designing layout of the fuel stations

العلاقـــة بيـــن استراتيجيات ادارة المعرفة ودورة حياة المنظمة واثرها في الاداء المنظمي : دراسة تشخيصية تحليلية في عينة من الشركات الصناعية العراقية == The Relation Between Knowledge Management Strategies And Organization Life Cycle And Its Affection of Organization Performance Diagnostic & Analytic Study In Sample of Iraqi Industrial Companies

Author name: شذى عبود شاكر
Supervisor name: انتصار عباس حمادي الدليمي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: العلاقة بين استراتيجيات ادارة المعرفة ودورة حياة المنظمة واثرها في الاداء المنظمي تجاذبت هـذه الدراسة ثلاثـة متغيـرات هـي : استراتيجيات ادارة المعرفة والممثلة بـ( استراتيجية الايجاد واستراتيجية المشاركة واستراتيجية الاستثمار ) ودورة حياة المنظمة المتمثلة | The relation between knowledge administration strategies and its role in organization life cycle and its affection organization performance.Three variables attracted this study : Knowledge administration strategies represented b y (finding strategies, participating strategy and investment strategy) and organization circle represented by (Birth, development, maturity stages and organization performance which occupied wide range of the researcher thinking because of the lack in contemporary studies which deals with this blend of critical variables specially that include the relation between knowledge administration relation and organization life circle. This study aims to examine and analyse collaboration relations and affection among previous variables. Thus it introduce hypothetical drawing to explain possible relations among main variables and the affection on organization performance and companies business results which the following hypothesis.H1 : It is expected to be on the importance of study variables between (middle importance) and (important).H2 : No moral relations of collaboration between (knowledge administration strategies on organization cycle life).H3 : No moral collaboration relations between (knowledge administration strategies and organization life cycles and organization performance).H4 : No moral affection relation between (knowledge administration strategies and organization life).H5 : No moral affection relation between knowledge administration strategies and organization cycle life) and organization performance.The study in all data depended on questionnaire and documents and companies records (research sample). Iraqi industrial sector was examined as a filed to make filed aspects as it took a random of (75) manager in three industrial companies.This study results support it hypothesis where it that companies that the companies which was in entering stage was directed to finding strategies. The company in development stage was directed to participating and companies in maturity were directed to investment. The series is in introduces study contents on four researches. First for the study curriculum and some previous study. Second research about theoretical frames. Third research about examine and analyze study hypothesis. Fourth research about the most important conclusions, recommendations and suggestions.The study introduces several conclusions, and recommendations, which emphasize on necessity of harmony mechanism between knowledge administration strategy and stage of organization life cycle which support in understand organizations nature. Also the study emphasizes on the importance of study concept of organization life cycle which support to understand nature of organization constitution and its surviving and the affection on organization performance.

العلاقة بين هيكل راس المال ومقسوم الارباح واثرهما في لا تماثل المعلومات : دراسة تحليلية == The Relationship Between Capital Structure & Dividend & Theirs Impacts On The Asymmetric Information An Analytical Study

Author name: شذى عبد الحسين جبر علي الزبيدي
Supervisor name: عبد الرضا شفيق خليل البصري
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
Key words:
  • : نظرية الالتقاط
  • الهرمية في التمويل
  • التغير بالمقسوم، لا تماثل المعلومات
  • الاختيار المعاكس
  • العوائد غير الاعتيادية
  • نظرية الاشارة
First pages:
Abstract: هدفت الدراسة الى تحليل واختبار العلاقة بين قرارات هيكل راس المال وقرارات مقسوم الارباح وتحديد فيما كانت قرارات هيكل راس المال ومقسوم الارباح المتخذة في ضوء الميزة المعلوماتية للادارة تحقق عوائد غير اعتيادية لا يمكن ان يحققها المستثمرون في السوق، وعينة ال | This study aims to analyze and test the relationship between capital structure decisions and dividend decisions besides determining whether the decisions of capital structure and dividend that are taken according to the information merit for management achieve the unusual returns in which are not possible to be achieved by investors in the market., The Sample 15 electronic companies that made indicator (S&P(500)) in New York Stock market at the period (1998 - 2007)the study used quantities measurement to measure dependent variables The pecking order theory has been chosen in funding capital structure because it runs from exactions of asymmetric information theory, besides it works good in case of the asymmetric information rise between management and investors, on contrary, the companies do not follow pecking order when it goes down, also the change in dividend was used because the change in the dividend rates gives sign to investors about asymmetric information besides the importance of dividend decisions in determining capital structure , and abnormal returns for independent variable (Asymmetric Information) The study reached to the following most important conclusions : 1. The depression of dividend rates in the companies due to the existence of investment chances needs fund and improving its cash.2. The companies do not apply pecking in financing their capitals, and the results of asymmetric information analysis came congruent. The results confirmed the depression in asymmetric information between management and investors. almost companies didn’t make abnormal returns , on contrary the expected return excess the actual return.

التوجه الاستراتيجي للجامعات العراقية ودور مؤشرات الاداء القطاعي لديوان الرقابة المالية الاتحادي فيه : بحث ميداني == Strategic Orientation of Iraqi Universities And Sectoral Performance Indicators of Federal Board of Supreme Audit (Field Research)

Author name: سهير احمد محمد العزاوي
Supervisor name: عبد الناصر علك حافظ
Specific topic: Performance Evaluation
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يركز موضوع البحث الحالي الى التعرف على مستوى التوجه الاستراتيجي الذي يعد حلقة مهمة وكبيرة في نجاح وتطوير المنظمات التعليمية(الجامعات) ومؤشرات الاداء القطاعي لديوان الرقابة المالية الاتحادي وانطلق البحث من مشكلة معبر عنها بعدد من التساؤلات الفكرية والتطبيق | The current research starts from two major assumptions, the first is the relationship of correlation and the second is influencing the relationship between research variables that (The strategic trends associated with sectoral performance indicators individually or in combination and the strategic trends affect in the sectoral performance indicators individually or in combination) The research problem in development of sectoral performance indicators adopted by the Federal Board of Supreme Audit for various sectors, the most important higher education sector, which has been selected to conduct this research.The strategic trends is an important part in the success and development of educational organizations (Universities) and through the questionnaire, which was prepared and select a sample from the Federal Board of Supreme Audit , working bodies in the Office of the Ministry of Education and Baghdad and Al - Nahrain universities. After using of necessary statistical tools to measure the research hypotheses based on the premise model, the research has reached a set of results the most important is the existence of a significance positive correlation between research variables and show the existence of effect relationships between research variables. The research found that the universities seek to keep pace with technological modernization and automation by introducing new ideas and the pursuit of excellence, through submitting scientific outputs and patents. It has been submitted a set of recommendations based on those results, including an increase to adapt to environmental changes by identifying the strengths, weaknesses, opportunities and threats and to identify the requirements of society and to work more to ensure the sustainability of the universities through the provision of better services to the beneficiaries.

تصميم الخدمة الصحية باستخدام اداة نشر وظيفة الجودة : دراسة مقارنة في دائرة مدينة الطب == Designing The Health Service By Using QFD Tool : A Comparative Study In The Department of Medical City

Author name: سهى جمال مولود البرزنجي
Supervisor name: غسان قاسم داود سلمان اللامي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد اداة نشر وظيفة الجودة احدى اهم ادوات الجودة المعاصرة، لما لها من اهمية كبيرة في التركيز على الزبون. وتهتم هذه الدراسة بالتطبيق المتقدم لهذه الاداة، والذي يستند الى التقييم التفصيلي للمستلزمات الرئيسة للمرضى بغية تحديد المتطلبات الفنية التي تحتاج الى ا | his publishing tool function quality one of the most important of Contemporary quality tools, because of its great importance to focus on the customer. Interested in this study, the application developed for this tool, which is based on a detailed assessment of the requirements key to patients in order to determine the technical requirements that need to pay greater attentionduring the process of designing the service and development, and from this point of view, the study sought to devote attention to application of advanced function deployment Quality (QFD) in the process of the design of public health care service.Have been identified basic requirements of the patients admitted to the hospitals surveyed (Specialized Surgeries and educational Baghdad hospital) belonging to the Department of Medical City in Baghdad, and technical requirements through personal interviews of patients have fallen asleep and doctors of various specializations, as well as checklists prepared for this purpose for the collection and analysis of information and data necessary for the application of this tool, in order to assess the degree of availability in each hospital versus Researched information on her rival at the hospital (private alrahebat hospital). Based on the results of the analysis checklists prepared an important tool for the purposes of this study was completed to determine the relationship between the requirements of the patient and the technical requirements (medical and therapeutic) within the matrices used to build the house of quality, and the results showed that the order of precedence of the technical requirements that need greater attention from the hospital to meet the needs (requirements patient) the most important, and then publish and find the best application for matrices houses all subsequent quality. The study publishing tool function quality (QFD) as an entrance that directs the attention of the hospital towards the design of an efficient service, as it was designed to measure service for hospitals and respondents compared to cases before the application (QFD) and beyond.The study summarized, among other conclusions, the most important superiority clear to educational Baghdad hospital, compared hospital Specialized Surgeries in the possibility of applying the publishing tool and job quality in terms of meeting the requirements of the patient, as well as the availability of supplies and technical aspects of the two hospitals mentioned, the weakness of the precise requirements of the patient is the reason that lies about the lack of match even if the relative between the patient and the hospitals surveyed , and has views of the hospital competitor (private alrahebat hospital) to meet the requirements of the patient than hospitals respondents indicating the superiority of quality at (private hospital), and concluded with several recommendations, among them work on the adoption application tools that will contribute to the improve the quality of health services, especially (QFD) tool, and the need to prepare practical measures just over, according to a blogger in the chart procedural of the current study, and the adoption of plans to improve the quality of medical and health services provided in hospitals in the Department of Medical City and to meet the needs of patients and the way that exceeds those provided by private hospitals.

تقييم استراتيجية ادارة السيولة في المصارف العراقية

Author name: سهام نعمة صخر
Supervisor name: اياد طاهر محمد الجبوري
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى ابراز دور الادارات المصرفية في كيفية قيامها بادارة سيولتها المصرفية اذ تعد ادارة السيولة احد الموضوعات التي توليها المصارف اهمية خاصة, لكونها تقوم بمعالجة الفائض والعجز في السيولة من خلال تحديد ما يمتلكه المصرف من استراتيجيات خاصة وكيفية تو

بحث في الاسباب وراء انخفاض اسهم الشركات الزراعية العراقية المساهمة بعد عام 2003 مدخل ستراتيجي == Search In Behind The Decline In Shares of Iraqi Agricultural Joint - Stock Companies After 2003 Causes Strategic Entrance

Author name: سهام حسين سلطان
Supervisor name: لورنس يحيى صالح
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: ناقش هذا البحث في طياته اسباب هبوط اسعار اسهم الشركات الزراعية والصناعية واقتصر على عينة من الشركات الزراعية في القطاع الزراعي، وتكونت العينة من شركتين انموذجا، وتم جمع المعلومات والبيانات من خلال التقارير السنوية والنشرات الاسبوعية لسوق العراق للاوراق ا | This research has discussed the reasons of falling share prices of the agricultural and industrial joint stock companies, and this research was limited to a sample of agricultural enterprises in the agricultural sector and this sample consisted of two companies, the information and data has been collected from the annual reports and weekly bulletins of the Iraqi Stock Exchange, and Information from the sample research companies, a technique was used a descriptive analysis in the search of the causes of falling stock prices of these companies.The research pointed to the fundamental reasons that led to falling prices of agricultural and industrial joint stock companies as well as the abnormal circumstances which surrounding the agricultural and industrial sectors since the events of 2003 so far, a clear strategic plan in its goals has been used and it was a therapeutic strategy for agricultural and strategy for companies to circumvent industrial companies, and it emphasizes on the importance of the role of the government to support the industrial and agricultural sector by laws to protect Iraqi investment and the joint stock companies should concerned with the future and preparing for it.The research found many of the conclusions including raising the full support by the state from the industrial and agricultural joint stock companies which led to high production costs of the agricultural crops and industrial products, and the profits that have been gained by the joint stock companies considers a great importance from the point of view of shareholders as well as from the standpoint of Directors, therefore, it represents a key of common goal which the Directors should make efforts in order to achieve this goal and as well as the lack of commitment of accounting disclosure requirements by companies and the laws which issued by the Securities Commission.The research is ended with a set of recommendations.1 - State support to companies through the possibility of granting long - terms loans.2 - A company must distribute an annual profit target investor.3 - the obligation of companies to disclose accounting

تاثير تطبيق متطلبات ادارة الجودة الشاملة في الاداء المؤسسي للشركة العامة لموانئ العراق == The Impact of The Application of The Requirements of Total Quality Management In Institutional Performance of The General Company For Ports of Iraq

Author name: محمد جاسم محمد صالح
Supervisor name: فضيلة سلمان داوود
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى التعرف على اثر تطبيق الشركة العامة للموانئ العراق لمفهوم ادارة الجودة الشاملة بالاضافة الى التعرف على طبيعة العلاقة بين عناصر (متطلبات) ادارة الجودة الشاملة ودرجتها والاداء المؤسسي للشركة.ولتحقيق هدف البحث تم تصميم استبانة لغرض البحث الميد | This research aims at recognizing the effect of applying the (TQM) Total quality Management by the general company of Iraqi ports.it, also, aims at recognizing the nature of relationship between the element's (requirements) of TQM, its degree, as well as the institutional performance of the company.To achieve the goal of the research, a questionnaire has been designed For the purpose of field research and distributed to the research sample. Where the research sample consists of managers and their assistants, bosses and their assistants, and a number of employers. The sample was chosen according to the total restriction method by which (50) questionnaires were distributed but (43) were gathered. The workable questioners were (41), that is, 90%. Only two questionnaires were rejected.The study has arrived at the fact that the general company of Iraqi ports employed, and still so, the TQM by all its elements. But the levels of application of those elements have varied in the earlies stages with the existence of some obstacles that disturb the application of the elements of TQM. keeping in mind purpose of performance. The study has, also ,shown the requirements of TQM do not differ in their effect on improving the institutional performance.Last the study recommends that it is necessary to enhance the lend of knowledge of all employers to be a were of applying the TQM and remove all the obstacles that exist in moving from the traditional management to the TQM

دور ممارسات ادارة الموارد البشرية في المهارات الادراكية : بحث استطلاعي لاراء عينة من العاملين في وزارة العلوم والتكنلوجيا == The Role of Human Resource Management Practices In Cognitive Skills

Author name: سناريا عبد الله محمود
Supervisor name: غني دحام تناي الزبيدي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: لغرض من هذا البحث تسليط الضوء على دور ممارسات ادارة الموارد البشرية والمهارات الادراكية , وكان مجتمع البحث من الادارة العليا والادارة الوسطى (المدراء العامون ومدراء الاقسام ومدراء الشعب), وطبق البحث على عينة مكونة من 78 فردا من العاملين في ديوان وزارة ال | The purpose of this research shed light on the role of human resource management practices and cognitive skills , and the research community of top management and middle management ( general managers and directors of departments and heads of the people ) , and applied research on a sample of 78 members of staff in the Office of the Ministry of Science and Technology and the legal department and administrative , and was a research variables are human resource management practices dimensions ( selection , training and development and performance assessment ) and cognitive skills dimensions ( listening and communication , labor and motor and behavioral skills and social ) , and was relying on the resolution as an essential tool for the collection of data and information has been to rely on statistical methods , including ( correlation coefficient , the arithmetic mean , regression coefficient , the standard deviation ) in order to test the standards and determine the level of availability of the dimensions of the research variables in the light of the answers to the sample and determine the relative importance , and also adopted the ( correlation matrix , and multiple regression analysis ) to test the validity of the existence of liaison relationships and the impact of the research variables.Among the important conclusions , experts and officials of the ministry of human resources in the surveyed have a moderate level of ability and knowledge of the work the ministry in which they work. In other words, they do not have knowledge of the entire business model ministry or organizational structure or strategy by the ministry and the consequent knowledge and perhaps this deficiency in the ability level of knowledge of the business due to the limited role which give companies the surveyed experts and officials, human resources, which may be limited in most of its aspects on operational issues.And included the most important recommendations is definitely on the managers in the ministry researched to benefit from staff with experience , skill and knowledge accumulated who are within the age groups advanced, taking their opinions and suggestions in decision - making and the development of plans , and this does not mean the exclusion of employees who are within the age groups less because of the efficiencies and also to avoid the collapse of the character of confidence and loyalty and a sense of belonging to the ministry , it must also listen to such groups.

تصميم نظام تقويم الاداء الاستراتيجي للجامعات باعتماد تقنية بطاقة الدرجات المتوازنة : دراسة تطبيقية في جامعة بغداد

Author name: سناء عبد الرحيم سعيد
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
Key words:
  • الاداء الاستراتيجي، مقاييس الاداء
  • ادارة الاداء الاستراتيجي
  • مقاييس الاداء الاستراتيجي
  • تقويم الاداء الاستراتيجي
  • بطاقة الدرجات المتوازنة
  • عوامل النجاح الحاسمة
  • مؤشرات الاداء الرئيسة، النتائج
  • جودة العملية التعليمية
  • جودة الخدمات الساندة
  • التعلم
First pages:
Abstract: يهدف هذا البحـث الى تصميم ومكننة نظام متطـور لتقويـم الاداء الاستراتيجـي للجامعات العـراقيــة، باعتماد تقنية جديدة هي " بطاقة الدرجات المتوازنة " من خلال دراسة وتشخيص معالـم النظام القائم حاليا، وتحديد نقاط قوته وضعفه، فضلا عن تصميم ومكننة نظام معلومات | This research aims to design and mechanize a developed system for evaluating the strategic performance of Iraqi universities depending on a new technology named " The Balanced Scorecard ". We study and diagnose the present system and determine its strengths and weaknesses, in addition to that we design and mechanize information system capable of providing data of the desired features, through it, we can achieve the evaluation process in term of the proposed system. The research has depended on two styles : case study and empirical study to reach the desired results, and it didn’t only study what is in hand, diagnose the weaknesses in present system, and treat them by the proposed system, but further it applied the proposed system on a sample of Iraqi universities, university of Baghdad; and various interviews were made with the managers responsible for performance evaluation in the Scientific Supervision & Evaluation Apparatus / Performance Evaluation department in Ministry of Higher Education & Scientific Research, other interviews were made with the instructors in various colleges continuously, and there were field visits the researcher made to the Ministry & Baghdad university and some colleges to know work details and to get the data. of the field study, it was clear that the Education Ministry was in need for a comprehensive system for evaluating its universities & colleges performance as the present system suffers weaknesses representing in : some of its indicators were unsuitable because they couldn’t reflect the universities performance accurately, there were a shortage in determining the system weights and failure in determining the critical success factors that contribute in distinguishing the universities, and the system lacked the descriptive indicators that make university costumers take part in evaluation process, Moreover, the system lacked financial indicators that measure financial performance efficiency and the benefit of its output was limited. The research came out with several theoretical and applied conclusions, the most important of them were : 1. The strategic performance measurements measure the strategic plans performance by concentrating on key activities which accomplish strategic objectives that require various measurement tools, financial & unfinancial. The performance measurements on the basis of balanced score card technology present a whole picture about result and reason connections that lead the businesses toward maintaining strategic objectives.2. The technology of balanced scorecard is considered more objective because of its scientific methodology in determining the relative importance of strategic performance dimensions and it’s key performance aspects.3. The university performance evaluation is an accurate examination for the reality, it shows where the university is doing well, why? And where it fails, and how it can treat this failure?. The dependence on balanced scorecard technology in evaluating university performance gives a chance for forming an organized series of measurement which interpret the message of creating knowledge and participation, and benefit of it in cohesive general dynamic framework.4. The proposed system presents a description of the university in details, the positive and negative aspects through the accurate analysis and schedules, and also presents an approach for the whole measurement of the universities performance as all the dimensions are measured totally; and an approach for the partial measurement.5. The system automation on computer enables us of using various windows characterized of a distinguished capability of linking more than one database or taking the database contents and showing them on the screen directly, for the purpose of adding or deleting some data, and this facilities the process of inserting data, and eliminate the probability of error in data insertion. The research concludes with suggesting an automated system to evaluate the universities performance besides several recommendations are made, the most important were : - 1. Using the proposed system to evaluate the universities performance as it involves various financial & unfinancial measurements that present a clear and objective picture about university performance outcomes.2. Providing the necessary requirements for the successful application of the proposed system including the comprehension of all measurements, supporting the top management, providing the required human resources, equipments, and training the people responsible for performing this process.3. Supplying the university with the evaluation outcomes by depending on " Evaluating Publicity " 4. The importance of existing an objection system against evaluation results as an attempt to turn the system from the formal state to objective state.5. Setting an incentive system linked with the proposed evaluation system.

الاتصالات التسويقية ودورها في تعزيز مكانة المصرف في ذهنية الزبون : دراسة استطلاعية في عينة من المصارف الحكومية والاهلية العراقية == Marketing Communications And Their Role In Enhancing Bank Position In The Customer’s Mind

Author name: سناء حسن حلو العبودي
Supervisor name: عباس علي ظاهر العامري
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت الدراسة الاتصالات التسويقية ودورها في تعزيز مكانة المصرف في ذهنية الزبون، اذ يتركز اهتمام هذه الدراسة على شريحة من المستويات الادارية في المصارف المبحوثة، وهم المديرون الاداريون.وتمثلت مشكلة البحث في محاولة دراسة وتحليل مستوى اسهام الاتصالات التس | This study deals with marketing communications and their role in enhancing bank position in the customer’s mind. It concentrates on one section of management levels in the studied banks, which is that of administrative managers. The objective of the research is to attempt to study and analyses the contribution level of the marketing communications in terms of their consolidation for the bank position in the customer’s mind, and to specify the actual and vital role played by such communications and their position within the mind. The study aims at achieving a number of cognitive and applicable goals depending on three major hypotheses and other minor ones. I made use of a questionnaire in collecting the data and information relating to the study, which was distributed to a sample of 70 department managers and heads of sections in 4 governmental and private banks. In order to process the data, I resorted to many statistical methods. Such as the arithmetic mean, the standard deviation, the coefficient link, the slope, and the mann - whiteny test.These statistical methods have shown a number of results the most obvious of which may be the presence of a moral link between the marketing communications and the mind position, and a presence of a moral impact played by such communications in the mind position, on the governmental bank level, on the private banks level, there has been a link and impact of one of the dimensions of marketing communication in relation with the goals, It has also become clear that there has been no difference In the opinions and points of view of the sample between the governmental and private banks concerning the dimensions of marketing communications and those of the mind position. As to the discussion of the results, the practical study has put emphasis on the attention required for both the marketing communication dimensions and those of the mind position in order to realize the desired mind position.

استراتيجية اصلاح وتطوير ادارة الموارد البشرية في القطاع الصحي العام : دراسة حالة في عينة من مستشفيات دائرة صحة بغداد - الرصافة

Author name: سميرة ياقو قازو البوتاني
Supervisor name: غانم رزوقي انيس العزاوي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: هــدفـت الـدراسة الى اختبار مدى العلاقة بين الاستراتيجية الشاملـة للـمـوارد الـبشـريـة عـبـر مكوناتها ( استقطاب واختيار الموارد البشرية، تطوير معارف ومهارات الموارد البشرية، الاحتفاظ بهم مـن خلال التدريب السليم وتقويـم الـتقـدم وتحسين الاداء ) واثـرها ف | This study aimed to examine the relation between general strategy of human resources by it's ingredients which they are ( select and recruitment human resources with improvement their skills and knowledge ) guarding them by a good training for performance improvement and their effect in repairing human resources management. The study has been done in the center of infections diseases researches and studies and alwyia pediatric hospital. The researcher selected a sample consist of ( 71 ) individuals differs between them by their managerial level. Because part of them represent height management level other part represent middle management level and low level management. All of them work in HRM departments in previous organization. She built a hypothesis which is ( there is a relation between the practitional and developmental programs for the employees and the level of their performance ) which affect on the improvement of human resources. She used taste lists for estimation which by analysis the result's number and their percentages via ( spss ) program. representing them in cumulative frequency. Moreover several conclusions which are the weakness and little care in most part of HR strategy ( data base , electronic management , training improvement ways , wages counting , improper scientific and practitional preparing of HR. Also most of employees have low or middle scientific degree like a secondary school or diploma. The most important recommendations are the importance of encourage the managers to change tie base line of HR and select the best specialties and skills. Walking with continuous changes in the world , by using new technologies , up dated developmental programs for preparing HR in proper way. In order to invest it in ideal way reaching to success in best performance

دور مبادئ عمل الاداء العالي وتطوير تقييم اداء العاملين في ممارسات منظومة عمل الاداء العالي : بحث تحليلي في عينة من مكاتب المفتشين العامين == The Role of High Performance Principles And Developing Employees Performance Appraisal With High Performance Work System Practices : Analytical Resarch In A Sample of General Inspectors Offices / Iraq

Author name: سمر عادل حسين سليم الدليمي
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Control and Inspection
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: This research aim to determine the role of effect of developing employee's performance appraisal dimensions with high performance work system in General inspector's offices. The searcher has been touched the need of these offices to have the means to use the outcomes of developing employees performance appraisal dimensions for activating and using the practices of high performance work system to develop the means and the level of performance appraisal process, Although to stand on the role that the process of developing employee performance appraisal dimension practices in high performance work system in this important offices which it is assigned for inspection and censorship in the whole ministries of Iraqi government. The main goal of this research is to make theoretical frame for the thoughts and principle knowledge for high performance work system in light of the effect of developing employee performance appraisal dimension and analyzing the effect of high performance work system variable. The value and the originality of this research comes from its new variables which have been discussed in it and they are ( the effect of developing employee performance appraisal dimensions and the practices of high performance work system), as well as looking for adopting studies of other advanced countries by developing ,adjust it to fit our research society which can support knowledge development in human resource field ,this can be achieved by the theoretical thought and the previous studies which has a relationship with the research subject, we built an assuming plan to clarify the relationship between the research variable : developing employee performance appraisal dimension ( Goals, Reality, Option, Way forward) , the second variable is the principle of high performance work system through its dimensions (Shared Information, Knowledge Development, linking performance with reward, Egalitarianism) , as well as the practices of high performance work system dimensions( Selective Staffing, Comprehensive Training, Internal Career Opportunities, Employees participation) The research data were collected from (6) General inspectors offices to be a measure tool of questionnaire in accordance with prepared and adapted standards. The procedures for the sample distribution were done on (163) forms for the managers, engineers, counter, lawyers, and many others who work in these offices. By using the statistical techniques such as factor analysis, descriptive statistical analysis, structural equation modeling (SEM), and hierarchical linear modeling (HLM), and testing of (Baron and Kenny) & (Sobel), and analyzed by statistical programs such (LISREL 8.54), (SPSS V.11.5), (HLM7), the study results indicate that the high performance work systems have a positive impact on The research result indicate that that the effect of developing employees performance appraisal dimensions and the right application of the principle of high performance work system , both have appositive effect on the high performance work systems and this is what supports the statistical formulation of the study assumptions, that the adopting high performance work practices in the advanced countries as well as in the poor countries is not so different if there is the possibility , means , ability, and specialized people in organizational behavior and human resource management managers should aware of the research sample which show the interest of high performance work systemsThe research recommends that it is very important to take and adopt the suggested research example because of its necessity in positive application ,reaching to built and develop a high performance work system , which our inspector directorates in Iraq need it in the present time

الاثر الاستراتيجي للتوزيع في ولاء الزبون : راسة تحليلية مقارنة لعينة من الصحف العراقية اليومية == The Strategic Impact of The Distribution In Customer Loyalty

Author name: سماء علي عبد الحسین الزبیدي
Supervisor name: سعدون حمود جثير الربيعاوي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: The study deal with two main variables : - the strategic role of distribution,and the customer loyalty. the researcher has chosen samples of Iraqi newspapers like ( AL Sabah, AL Mada, AL Bayna aljdeida newspaper) , because this product depends greatly on the consumption of customers so as to achieve the success.After studying the dimensions of these variables ( cost, flixibilty & deliver time ) which concerns the distribution, and for these dimensions ( marketing relationship, customer perception , customer experience , brand , & product quality) which relate to the customer loyalty. the problem has been identified in a number of remarks concerning the extent of awareness that the administration of the newspaper have about the importance of distribution and the delivery time of customer loyalty for achieving thissuccess in continuation of the paper, the target of the administration must be on the techniques of the distribution and the reality of these newspapers, clearing their role in achieving the customer loyalty by butting two main hypotheses : the first was (the relationship between the strategic role of distribution and forming customer loyalty). The second was ( the impact of relationship between the strategic role of distribution in constracting the customer loyalty). and by using statistical methods to analyze the data obtained by a questionnaire prepared for this purpose Percentages, frequencies, mean, standard deviation, coefficient of variation,correlation coefficient, and coefficient of simple linear regression and through interviews conducted by the researcher concludedthat the time of delivery is the dimension of the most influential in building customer loyalty, in spite of the awareness of management, there is reluctance to adjust the times of delivery of newspapers, in addition to the weakness in the mechanics of forming customer loyalty and maintain its Accordingly, the researcher has some recommendations for improving the experience of the departments in distributing of their products on their own, if they don’t , they should establish strict conditions in the selection of distributers and comply them with delivery times and impose a fine on those who do not adhere to those times and allow participation of citizens in newspapers and harness team to deliver newspaper in time at address. This will increase the number of customers and the base of newspaper subscriptions by paying a monthly distribution of the offices of newspaper vendors, or by geographical areas.

اثر المناخ الاخلاقي في نوعية حياة العمل والرضا الوظيفي في عينة من المستشفيات العراقية == The Affect of Ethical Climate On Quality of Working Life And Job Satisfaction In A samp;e of Iraqi Hospital

Author name: سما سعد خير الله حسين الفضل
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:

تحليل مخاطر المشروعات على وفق نظام ادارة المشاريع الاحترافية : دراسة حالة في شركة المنصور العامة للمقاولات الانشائية == Risk Analysis of Projects Accordance With The Professional Project Management System : Acase - Study Mansour Construction Contracting Company

Author name: سلوى صالح علي
Supervisor name: نغم حسين نعمة
Specific topic: Performance Evaluation
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تتميز مشاريع التشييد بخصوصيتها وكثرة العوامل المؤثرة فيها البحث الى ادارة مخاطر المشروعات وفق العمليات المتعلقة بتخطيط المخاطر والتعرف عليها وتحليلها ومواجهتها والسيطرة عليها وتتمثل اهداف ادارة المخاطر في المشروع في زيادة احتمالية وتاثير الاحداث الايجابية | Characterized by construction projects conservatively and the many factors affecting it, making it vulnerable to the uncertainties and risks that may affect the goals Almttmlh (cost, time, scope, quality). The identified research problem that working in the field of project management companies lacking to provide the necessary requirements for risk management and the application of project management professional methodology of construction projects and of each of (the availability of indicators and criteria for risk analysis and methods and methods of analysis form, and to identify whether there is a descriptive indicators or the amount indicate a risk in the project and whether the project is available or quantitative indicators and descriptive to measure and identify those risks and how responsive project management (sample) to those risks.And research aimed at ERM in accordance with the processes related to the planning of risk and identification and analysis and response and control by increasing the probability and impact of positive events and minimize the likelihood and impact of negative events in the project processes of risk management in accordance with the project management professional the PMP system (Project Management Professional) include identifying priority the specific risks and implications of the goals of the project in the case of those risks occurring and to provide appropriate risk planned responses depending on the importance of risk so that they are economically and realistic cost and in the context of the project and agreed upon by all participants in the project parties and submit periodic reports to the project manager on the effectiveness of the plan, or any effects unexpected or processing required to respond to the risk of a Mnasp.az been applied to research on a sample of five implementing projects by the General Mansour Construction Contracting company, a (Faculty of law, Faculty of floating Islamist, genetic Engineering Institute, Baghdad governorate building, the project hit the residential complex) and points Miscellaneous (University of Baghdad, the provincial council, the public Authority for Housing) has been using the style of a personal interview with the heads of departments in the Al - Mansour and project managers research sample and the Working Group with them as well as the use of the checklist to identify the degree and level of risks in the projects implemented by the company's projects and analysis of descriptive and quantitative where the use of tools (probability and impact of risk analysis scheme Ai_kaoa Sbb - effect, analysis of probability and impact, risk matrix (probability and impact), decision tree analysis) and research found to the high amount of risk in the projects implemented by the company and the reason for this is the lack of hand specialized project Management risks and a lack of risk management plans as a result of lack of awareness by management and personnel effects and the importance of planning and risk analysis on the success of the projects, in terms of availability of qualified human resources required for their application, techniques and thereby to reduce a large proportion of the risks and to provide the appropriate response for the remaining risk

دراسة عن الاسباب في عزوف الاطباء الاختصاصيين عن العمل في العيادات الطبية الشعبية واثره في جودة الخدمة الصحية المقدمة للمرضى == Astudy On The Reasons For The Reluctance of Doctors To Work In The Popular Medical Clinics And Its Impact On Thequality of Health Service

Author name: سلمى كاظم هادي
Supervisor name: سعدون حمود جثير الربيعاوي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: سعى هذاالبحث الى تحديد الاسباب في عزوف الاطباء الاختصاص عن العمل في العيادات الطبية الشعبية ومدى علاقته واثره في جودة الخدمة الصحية المقدمة فيها , ولغرض الوقوف على هذه الاسباب تم الاعتماد على دراسة ( (Walton 1975 بابعادها السبعة لغرض تحليل نوعية حياة عمل | This study sought to determine the reasons for the reluctance of doctors to work in the popular medicals clinic and its relationship and its impact on the quality of health service provided, and for the purpose of identifying these causes we have been relying on the analysis of the quality of work life of employees in the PMC for doctors, problem of the study included a numberof question ,The most prominent questions of this study : is there a correlation or impact between the reasons for the reluctance of doctors to work in the P.M.C. and the quality of health service? For the purpose of the achievement of the objectives of the message we default scheme determines the nature of the relationship between the independent variable design of the reasons for the reluctance of doctors to work, and adopted variable the quality of health service. The origin of the seven hypotheses show the correlation between the variables of the study, (12) of the popular medical clinics in the karkh district the city of Baghdad were selected society to conduct the study and test the premise as study sample consisted of (50 ) doctors working in clinics surveyed the adoption of the questionnaire form for this purpose, as well as personal interviews to support the accuracy of the data and used a range of statistical methods in data and extracting results analysis depending on software(spss19). The study found a number of conclusions, the most important one : 1 - To determin the reasonse for the reluctance of doctors to work in the popular clinics through the analysis of the quality of work life sheds light on a lot of aspects that overlooked by managers in how to maintain the mission of the various scientific disciplines and qualifications of medical staffs, causing reluctance to work and therefore a decline in the level of medical services provided.. 2 - Simpile regressions results showed the impact of relaitions with moral connotations to the variables of the reasons for the reluctance of doctors to work on the quality of service variables chin, means acceptance models and health research hypotheses.The study concluded with a number of recommendations including : 1. The need to work to amend the health sector laws, the most important the separation of the public sector for the private because of its great significance in promoting the career of belonging by identifying affiliation, as well as modifying the medical gradient law allowing doctors to specialists working for a certain period in the popular medical clinics.2. reconsider wage systems and incentives for workers in the popular medical clinics to doctors by studying the possibility of allocating a lump sum per physician per month in addition to the prescribed percentage of its auditors tickets, as well as the distribution of profits realized by the Department of clinics to serve the development and improvement of doctors' salaries employees.

تقويم عوامل النجاح الحرجة في اعمال التنفيذ المباشر لمشاريع امانة بغداد : دراسة حالة دائرتي المشاريع والمجاري للفترة من 2006 ولغاية 2011

Author name: سلمان دعير خشن السراي
Supervisor name: صبيحة قاسم هاشم الموسوي
Specific topic: Control and Inspection
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: انطلق هذا البحث في محاولة للوصول الى عوامل النجاح الحرجة وتقويمها والتي تسهم في اعمال التنفيذ المباشر لمشاريع امانة بغداد اذ كانت مشكلة البحث تتعلق في تحديد العوامل الاكثر اهمية في تكوين الاساس الذي يمكن الانطلاق منه في التركيز على تنفيذ الاعمال بهذا الاس | Began this research in an attempt to reach the critical success factors and evaluating and contributing to the work of the direct implementation of projects, the Municipality of Baghdad as she was a research problem relates to identify the most important factors in the formation of the foundation , which can launch him to focus on the implementation of the project in this way , has sought the researcher to achieve a set of goals , including identifying success factors as variables are important in the planning and execution of the works and the building as part of a knowledge respect to these variables and link them to the ground as part of a research and descriptive analysis , thus enhancing the operational capacity and the future vision of the nature of the implementation of projects and direct as that supports message Municipality of Baghdad , as well as positive results that accompany the implementation , such as the speed of delivery and reduce costs , and reduce dependence on the style of tenders , improve performance , and the development of efficient and effective workers in the Municipality of Baghdad , has emerged the importance of research to the secretariat of Baghdad from a major role in the delivery of public services and essential to a wide range of citizens in the city Baghdad and the scarcity of research in such a method.Was reached at the end of the search to a set of conclusions, including that the success of the direct implementation leads to the development of business in the projects that can be implemented in the future, the researcher reached the conclusion that there is no flexibility in the identification of activities characterized by the inactivity in some of the projects for the purpose of maneuver in equipment and mechanisms to other sites for its optimal exploitation.The left Find some of the recommendations it deems researcher occasion such as the need to reconsider the size of the business carried out in a manner DEX compared with the size of the business carried out in ways that contracting for the purpose of developing a plan based on increasing the size of that business, and increase the support and motivation and to authorize more powers for staff in implementation projects direct.Was reached at the end of the search to a set of conclusions, including that the success of the direct implementation leads to the development of business in the projects that can be implemented in the future, the researcher reached the conclusion that there is no flexibility in the identification of activities characterized by the inactivity in some of the projects for the purpose of maneuver in equipment and mechanisms to other sites for its optimal exploitation

العلاقة بين العدالة التنظيمية والرضا الوظيفي وانعكاسها فـي تعزيز سلوكيات الموطنة التنظيمية بحث تطبيقي في مكاتب المفتشين العامين == The Relationship Between Organizational And Justice And Job Satisfaction And It'S Reflection In Increasing Organizational Citizenship Behavior Applied Research In Inspector General Offices

Author name: سلام سعد سريح الدراجي
Supervisor name: سعدون حمود جثير الربيعاوي
Specific topic: Control and Inspection
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يسعى البحث للتعرف على العلاقة بين العدالة التنظيمية والرضا الوظيفي وانعكاسها على سلوكيات المواطنة التنظيمية في خمسة من مكاتب المفتشين العامين، فضلا عن تشخيص واقع المتغيرات الثلاثة لدى موظفي هذه المكاتب ومعرفة علاقات الارتباط والاثر بين هذه المتغيرات ومعر | This research seek to explore the relationship between organizational justice and job satisfaction and reflection of this relationship upon organizational citizenship behavior in five inspector general offices, In addition to determine organizational justice level and job satisfaction.And also determine the extent to which employees in these offices are engaged in organizational citizenship behavior, and identifying linking relation and effect between variables. Then identifying the nature of justice effect across job satisfaction in organizational citizenship behavior if its direct or indirect in organizational citizenship. There have been six main hypotheses to test linking relation and effect and so path analysis, that have been processed and analyzed using number of statistical methods.Population of this research consisted of (127) employees in inspector general offices.Questionnaire was main tool for data collection , the research employed ready scales for all variables involved, which were all subjected to reliability and validity test. The findings were perceived employees for organizational justice and job satisfaction was moderate level ,while results pointed out that employees showed high level of organizational citizenship behavior and there was significant correlation between organizational justice and job satisfaction and so with organizational citizenship. The effect of justice was significant in organizational citizenship across interactional justice. The study recommends increasing employees' perception of organizational justice and job satisfaction

ادارة الازمات لمستشفى النسائية والاطفال في الرمادي : دراسة حالة في وحدات المختبر

Author name: سعد مد الله محمد
Supervisor name: سناء عبد الرحيم سعيد العبادي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:

مؤشرات تقييم اداء العمليات على وفق ابعاد الخدمة التمريضية بحث استطلاعي في مستشفى الصدر التعليمي في ميسان == Indicators To Assess The Performance of Operations In Accordance With The Dimensions of The Nursing Service Exploratory Research In Al Sadr Teaching Hospital In Maysan

Author name: سعد بدر عباس البهادلي
Supervisor name: غسان قاسم داود سلمان اللامي
Specific topic: Nursing Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد مؤشـرات اداء العمليات ودورها الفاعـل في انتاج وتقديم الخدمات التمريضيـة عاملا مهما في تطويــر هذه الخدمات بصورة خاصة والخدمات الصحية بصورة عامــة, والتي تتطلـب اهتماما متزايدا بامكانية وسهولة استعمالها والسرعة في تقديمها من قبل المؤسسات الصحية لتحقي | The indicates of operations performance and there effect role in producing and providing the nursing services plays as important factor in developing these services in particularly and the medical services in general. Which requires increasing care effectiveness and smoothly usage as well as providing these services by medical establishment in fast to achieve their planned targets , whereby this issue encourage these establishment to look for a new mechanisms due to the world witness a fast techniques and high competition , in addition to improve its performance in a way that give it the continuity and keep on competition in order to achieve the required targets.Also in order to achieve the aim of search and answer for the inquired of problem which some hospitals are suffering from such as Al - Sadr teaching hospital at maysan represented by the inability to achieve and acquire the visitors and patients satisfaction regarding the nursing services provided thereof , and about the effectiveness of operations performance indicates in nursing services and the relations measurements as well as the impact among the nursing services and operations performance indicates in order to provide the hospitals under the search program with positive points to enhance them , in addition to determine the negative points treat them. Thus the search is looking for enhancing the ability of the nursing staff , in one hand , and the nursing services in other hand. This required to verify the basic proposals which appear clearly through link relationship and the impact of successful result represented by the dimensions of nursing services and the interpretation result represented by operations performance indicates. In practice , the questionnaire forms have been used in search in order to collect the data and information besides the personal interviews and the site coexistence. This search has been applied on a samples of nursing staff working at the various department of the hospital in this regard which they (94) nurses and in order to reach to the results of the search , the searcher has used static methods like : percentages , average and the link relation factor to test the proposals of test the samples of descending to test the effectiveness proposals. The research has reached to conclusions : there is a moral relation between the nursing services dimensions and the operations performance indicates. Whereby there is a relation of moral indicate between the services design which is the first dimensions of nursing services with all indicates of operations performance with weak relation which is the cost , quality , delivery and flexibility. There is moral result between the second dimension of nursing services and this is also the service technology which there is medium relation of cost and quality and there is a weak relation with delivery and flexibility. The third dimension of nursing services is the strength of work due to there is a moral result with a medium relation of cost , quality , delivery and flexibility About the impact relation among the operations performance indicates with the dimensions of nursing services whereby the search has reached to a result says that there is a moral indicates between the service design and the technology service and the strength of the work for entire cost , quality , delivery and flexibility.

الارتقاء بثقافة الطفل وفقا لمدخل التغيير الاستراتيجي == Promote The Culture of The Child, According To The Entrance of Strategic Change

Author name: سرمد كامل عبد علي الخفاجي
Supervisor name: يعرب عدنان حسين السعيدي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف هذا البحث الى الارتقاء بثقافة الطفل وفقا لمدخل التغيير الاستراتيجي وذلك باستخدام مداخل التغيير الاستراتيجي الثلاث ( اعادة الهندسة , اعادة الهيكلة , التجديد والتحديث ) ولغرض تحقيق اهداف البحث وقد قام الباحث بزيارة الى موقع الدار وبعد عقد مقابلات مع ا | This research aims to improve the culture of the child, according to the entrance of strategic change and then using the entrances strategic change three (re - engineering, restructuring, renovation and modernization), for the purpose of achieving the goals of research The researcher visit to the house site and after interviews with officials were gathering information and reports on activities and the realization of the house and several options were put each entrance and strategic change was distributed in the form of a questionnaire reaching research sample (35), a questionnaire was distributed to the house of the director general and officials of departments and officials of the people's staff, it was to determine the appropriate strategic options for strategic change in the short, medium and long term and the most prominent conclusions reached by the researcher where he achieved the renewal and modernization of the option of priority among the rest of the options for change strategic and so for being includes ideas that can be applied at the present time with the presence of endorsement and strong support for these options while it re - engineering option ranked second to the fact that this option requires to reconsider the nature of the business carried out by the house and the need to pursue new steps for strengthening the work of the house, while signed restructuring option ranked last in order to resist the possibility of a change in the application of high Options this entrance. The most prominent of the recommendations reached by the researcher is to be effective and extensive relationships with organizations that sponsor the rights of children, as there will be a clarification of the meaning of strategic change for the staff of the house and work to expand the house's activities by introducing new ideas contribute to the development works of the house and improve the quality of service provided by for the advancement and progress in the field of culture of the child and provide better service to this important segment of society and achieve little culture in general and in particular childhood Shi.

دور التدريب في تطوير اداء الاطباء في مركز التدريب والتطوير الصحي في وزارة الصحة

Author name: سرمد سلمان عبود
Supervisor name: سعدون حمود جثير الربيعاوي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: ان موضوع التدريب من المواضيع المهمة التي ينبغي ان تهتم وتركز عليها جميع منظماتنا الصحية , ولعل من اهم الاسباب التي دعتني لاختيار موضوع دور التدريب في تطوير اداء الاطباء في مركز التدريب والتطوير الصحي هو اهمية التدريب للمنتسبين العاملين في المؤسسات الصح | The theme of training is an important topic and theme that should be cared and concentrated by the health organization. Perhaps, the most important reason that pushed me to choose is role of the training in developing the doctors performance in the healthy training and development center is the important if training and the affiliates to the health institutions and doctors in a particular in developing their skills and the medical information continuously. Each process of training represents a success of training in general. The problem of the study lies in the absence of a scientific methodology and accurate one to determine the methods the training needs of the staffs of the health institution in general and the doctors in particular based on three methods of analysis : organizational, vocational and the method of analysis. The importance of the study is the endeavor to determine the actual the training needs of the staffs of the health institution in general and the doctors. While the objective if the study is focused on the determination of strength and weakness points of the training programs and courses. The hypotheses of the study are : 1. There is a correlation statistical significant relationship between the effectiveness of the training program and their vocational performance after the training process. 2. There is an effect statistical significant relationship between the effectiveness of the training program and doctors' vocational performance after the training process. The most important findings are the following : 1. Training provides the doctors with the expertise and adding to the skills and knowledge and experience in medicine. The recommendations are the following : 1. The training needs of the staffs of the health institution in general and the doctors should be determined in all the health institutions in a scientific manner.

تحليل مؤثرات الشراء الصناعي : دراسة حالة في مصنع الكونكريت الخفيف == The Influences Analysis of Industrial Buying - Case Study In A Factory of The Light Concrete

Author name: سرمد حمزة جاسم الشمري
Supervisor name: ثامر ياسر البكري
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
First pages:
Abstract: اصبحت منظمات الاعمال الحاضرة تؤكد على مشترياتها من المواد والخدمات التي تحتاجها لانجاز عملياتها التشغيلية، وان ذلك التاكيد يتطلب منها ان تهتم بوظيفة الشراء التي تزايدت اهميتها بسبب نشاطاتها التي لها تاثيرات واضحة ومباشرة في ربحية المنظمة، وهكذا فان بامك | The business today has to focus on her competitive superior by her purchases from materials and services, which are operational processes needs to it. The purchasing function is of a great importance because its actions will impact directly on the organization’s profitability, so as organizations can be save money by its effective purchasing processes. This search tries to analysis environmental, organizational and individual influences in an industrial buying that have to facilitate achievement of organization’s objectives. Industrial buying is a process carried out by individuals, in interaction with other people, in the context of a formal organization. The organization, in turn, is influenced by a variety of forces in the environment. By using a methodology of case study at the Factory of Light Concrete in Iraq, this search concludes a great importance of organizational influences in industrial buying. And it refers to that organizations have to develop a purchasing department with permanent employees, and it have to establish for them a clear tasks to manage the efforts of industrial buying effectively.

العوامل البيئية واثرها في عمليات ادارة الموارد البشرية وادائها : دراسة تطبيقية في مستشفيات دائرة مدينة الطب

Author name: سحر هادي محمود الدليمي
Supervisor name: صلاح محمود عبد الكريم الرحيم
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تتناول هذه الرسالة العوامل البيئية وعمليات ادارة الموارد البشرية واثرها في اداء الموارد البشرية، في مستشفيات دائرة مدينة الطب.اذ كان التركيز على عوامل البيئتين (الخارجية والداخلية), وعمليات ادارة الموارد البشرية (الجذب، المكافاة، التطوير، المحافظة)،

فاعلية الموارد البشرية في اطار توظيف تكنلوجيا المعلومات والاتصالات : دراسة حالة في دار الكتب والوثائق الوطنية العراقية == The Effectiveness of Human Resources In Framework of Empamet Information Technology : Case Study In Iraq National Library & Archive

Author name: سارة محمد كاظم عبد الامير
Supervisor name: اياد طاهر محمد الجبوري
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يكمن التوجه الاساسي للدراسة في تحديد فاعلية الموارد البشرية في اطار توظيف تكنلوجيا المعلومات والاتصالات دراسة حالة في دار الكتب والوثائق الوطنية العراقية، اذ تحظى تكنولوجيا المعلومات باهمية كبيرة لدورها في تغير انماط العمل وتاثيرها في مستقبل المنظمات , ا | The basic thrust of the study is to determine the effectiveness of using information and human resources technology for Iraqi National Library and National documents, as are IT great importance to its role in the changing patterns of work relativity and its impact on the future of the organization, while the human resources it has promised on according to many researchers of the most important resources in any organization.The study aims to identify the extent of the attention of Library and Archives concepts of information technology and the effectiveness of human resources management, to identify the level of use of information technology in the organization under study, as well as to identify it on the level of effectiveness of human resources management in the surveyed organization.For this purpose, formulated the hypothesis of the study ((there is a positive correlation with positive moral significance of information technology and the effectiveness of Human Resource Management)) and branching out of which four hypotheses, as targeted hypothesis determine the relationship between the information technology in the effectiveness of human resources in the surveyed organization. To test the hypotheses of the study were applied to study in a number of sections, namely Information Technology and Human Resources and the Office of Director General of the Department, as the study population was (75) The sample of the study was (40) For the purpose of completing the data collection were employed personal interviews and observations have been using a number of statistical methods for data processing of the arithmetic center - aligned, and standard deviation, and coefficient of variation, and answer the intensity of the sample for the purpose of description and analysis, simple linear correlation coefficient (Spearman) to test the validity of the link hypothesis.The study showed significant results for the majority of the dimensions of information technology networks, with the exception of the Iraqi National Library does not include Extranet network, and Intranet, as the study showed significant results for most of the dimensions of the effectiveness of human resources.The conclusion of the study, a set of recommendations highlighted the need for the library's interest in developing an internal network of Intranet and network between them and the ministry or other, represented Extranet or other modern means as well as increased training and development of staff in various areas if the library aimed to provide excellent services to the beneficiaries.

تاثير سماع صوت الزبون في تحقيق التفوق التنافسي : بحث تحليلي مقارن بين شركتي اسيا سيل للاتصالات وزين للاتصالات == The Impact of Listening To The Voice of The Customer In Achieving Competitive Superiority Search A Comparative Analysis Between The Two Asia - Cell Telecom And Zain Telecom

Author name: سارة علي سعيد العامري
Supervisor name: سعدون حمود جثير الربيعاوي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: The basic orientation of the study to determine the impact of listen the voice of the customer in achieving competitive superiority for companies operating in the industry to provide mobile telephone service, enjoy topic listen to the voice of the customer and competitive superiority of great importance to the relative modernity and its impact on the future of organizations.The study aimed to determine the extent of listen voice of the customer in the companies researched, as if listen voice of the customer is qualified to lead the companies researched to achieve the competitive superiority, for this purpose, formulated hypotheses of the study in three hypotheses, the first major hypothesis "there is a correlation with significance to listen to the voice of the customer in achieving competitive superiority. "while the second major hypothesis, "there is a significant moral influence to listen to the voice of the customer in achieving the competitive superiority" these hypotheses targeting to determine the role played by listen to the voice of the customer in the leadership of companies researched to achieve superiority over its competitors, while the hypothesis major third "there are significant differences between Zain telecommunications company, Asia - Cell telecom in the level of listen the voice of the customer to achieve a competitive superiority".To test the hypotheses of the study were applied in two sections in the Asia - Cell telecom and two in the Zain telecom, the total study sample (109) by (60) for the Asia - Cell telecommunications and (49) of Zain telecom for the purpose of completion of data collection were employed personal interviews and observation, and used a number of statistical tools for data processing like mean, standard deviation and coefficient of variation for the purpose of description and analysis of the sample, the simple linear correlation coefficient (Spearman) to test the validity of the hypothesis correlation, and simple linear regression to testthe validity of the hypothesis impact, as well as test (Mann Whitney) to test the validity of hypothesis of the moral differences between the two companies researched.And the study showed significant results for most stages of hearing the voice of the customer to achieve competitive superiority, as well as the study reached the existence of significant differences between the companies researched the level of listen the voice of the customer and to achieve competitive superiority, and led the results of the practical side of the study on a number of conclusions was the most prominent of which contribute to listen to voice of the customer to make the organization more able to achieve competitive superiority and dominating the target markets, as well as the existence of significant differences between the two companies researched the level of listen to voice of the customer and the achievement of competitive superiority.The end of the study a set of recommendations highlighted the necessity for attention Zain telecom to develop most recent methods to capture the voice of the customer such as the use of the model Campa and the model of Kano or other of modern methods as well as activate new ways of interpreting and translation and publication of voice of the customer in the company as a function of deployment quality if they target continue to ascend the site is superior to competitors, and the necessity for Asia - Cell telecom to listen the voice of the customer a higher level if they target the achievement site is superior to competitors.

قياس مدى تاهيل الموارد البشرية للنهوض بمتطلبات تطبيق الادارة الالكترونية في وزارة العلوم والتكنولوجيا == Measure The Extent of Rehabilitation of Human Resources For The Advancement of The Requirement of Electronic Management Application In The Ministry of Science And Technology

Author name: زينب مصطفى خليل
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعد موضوع الادارة الالكترونية احد المواضيع المهمة والحيوية بوصفه مرحلة متقدمة من تطور الفكر الاداري, اذ انه مفهوم جديد ظهر نتيجة تطورات وتحديات يشهدها العالم نحو مرحلة العمل الالكتروني, ويهدف البحث الى تسليط الضوء على واقع عملية تاهيل الموارد البشرية للنه | Electronic management is one of the important topics and critical as advanced stage of evolution of the management thought, that a new concept has appeared as a result of the developments and challenges in the world to stage work Web, This research aims to shed light on the reality of the process of rehabilitation of human resources For the advancement of the implementation of electronic management practice in the ministry, and availability requirements of the application of electronic management and diagnosis of the most important stages and steps that can be followed in the process of transition towards electronic management to keep abreast of developments in the field of information technology, one of the most important problems is organizations Impairment having qualified human resources to adapt and use modern technological applications , has been the application of this research in the Ministry of science and technology on a group of heads of departments and directors of the people in the departments of the Ministry through the use of case study method, which includes cohabitation field interviews and gather information by asking questions to officials and employees in the departments of the Ministry, and access to official documents and records and take advantage of them, and used the checklist as a key tool been reliable in gathering information which was divided into two main axis ensures electronic management and the requirements of their application (support of senior management, financial resources, technical resources, administrative organization, knowledge and information) The main axis of the second guarantees the questions about the qualification of human resources and tactics (education, training, empowerment, job descriptions and practical experience, administrative development), while the methods of data analysis Vtm use the arithmetic mean weighted percentage to get to know the availability of all of the requirements of the application of electronic management styles and qualification of human resources, the coefficient of variation to identify the extent of heterogeneity in the answers of respondents, the test t - sample. One was the use of this test is to see whether there is an application for themes, compatibility test answers with the scale (test Z two - way street) to identify the extent to which the answers with the scale, and through data collection and analysis was reached a set of conclusions and recommendations which were the most important that the ministry is available has applied the requirements of electronic management well but suffered weakness with respect to tactics used for the rehabilitation of human resources for the implementation of electronic administration. The ministry continued interest in providing electronic management requirements with greater attention to the rehabilitation of human resources and that the importance of this subject at the present time

فاعلية فرق التفاوض في اطار العلاقة بين اكتساب المعرفة والاستراتيجيات التفاوضية الملائمة : بحث ميداني لاراء عينة من المفاوضين في الشركة العامة لتجارة السيارات == Effectiveness of The Negotiation Teams In The Framework of The Relationship Between The Knowledge Acquisition And The Appropriate Negotiation Strategies

Author name: زينب عبيدش جلاب الخفاجي
Supervisor name: صلاح الدين عواد كريم الكبيسي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناول البحث متغيرات بالغة الاهمية، ساعيا لاختبار طبيعة العلاقة والتاثير بين اكتساب المعرفة واستراتيجيات التفاوض وانعكاس ذلك على فاعلية فرق التفاوض , ان مكمن الاهمية يظهر في سعي الحكومات والدول المتقدمة التي اخذت تتسابق بشكل محموم ومصيري في استثمار المزيد | The research dealt with very important variables seeking to test the nature of the relationship and impact between the knowledge acquisition and negotiation strategies and their reflection on the effectiveness of the negotiation teams. The importance lies on the governments and developed countries which are racing feverishly and fatally in investing more money and resources to develop their human resources and knowledge. The choice of investment is always considered the winner.Hence, the research's problem is highlighted by raising questions about the essence of what this research addresses such as : What the level of administrations' awareness to mechanisms and sources of knowledge acquisition as well as the negotiation strategies in the General Automobiles & Machinery Company and the relationship of knowledge acquisition and negotiation strategies with the effectiveness of the negotiation teams? Does the impact of the knowledge acquisition increase the effectiveness of the negotiation teams through negotiation strategies in the company which is the research's sample?The research aims firstly to answer those questions through theoretical and conceptual framing their variables and secondly to test relation's samples and the impact on the role of knowledge acquisition in the effectiveness of the negotiation teams through appropriate negotiation strategies as well as what the impact of the knowledge acquisition in the effectiveness of the negotiation teams on the one hand and the impact of negotiation strategies in the effectiveness of negotiation teams on the other hand. There are seven main hypotheses have been presented in this study.For the purpose of achieving the goal of the research and answer the problem questions, the selected sample consisting of (50) negotiators in the General Automobiles & Machinery Company. The researcher adopted (the questionnaire as an essential tool, other than the personal interviews) to collect data and information that have been collected and analyzed by using a number of statistical techniques represented by ( frequencies, percentages, account mean, standard deviation, variation coefficient, and the Pearson correlation coefficient, and simple regression analysis, and track analysis ).The researcher reached to several results : There is a significant correlation between knowledge acquisition and negotiation strategies as well as that there is an increasing influence to gain knowledge in the effectiveness of the negotiation teams through the negotiation strategies mediation. The main recommendations were the General Automobiles & Machinery Company should integrate both the knowledge acquisition and strategy together in order to achieve the effectiveness of the negotiation teams more than if the two variables were used individually.

تحليل وقياس مخاطرة السوق لمحفظة التداول المصرفية على وفق القيمة المعرضة للمخاطرة (VaR) : دراسة تطبيقية في مصرف الائتمان العراقي == Analysis And Measurement of Market Risk For The Trading Portfolio Banking According To The Value At Risk (VaR) A Case Study In Credit Bank of Iraq

Author name: زينب صباح فرج الجبوري
Supervisor name: محمد علي ابراهيم العامري
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد المخاطرة من اهم التهديدات التي تواجهها المؤسسات المالية وغير المالية على حد سواء بسبب التغيرات البيئية التي تشهدها الصناعة المالية العالمية نتيجة انشطة التداول, التي عرضت المصارف الى خسائر كبيرة ناتجة عن مخاطرة السوق التي تصاحب الانشطة التداولية للمصا | The risks are most important things that threaten the financial establishments and non financial establishments because of the changes in global financial industry which is the results of circulating activities that make the banks face large losses because of market risks which combined with banking activities. this brought global attention toward market risks and the train to measure them according to the value at risk model being the modern scale that measures predictable losses.this paper ,therefore, aim to define all types of market risks which facing the banks and their administrations and measure it through lighting the price changing which value facing risks measure to expand the understood and know the complex calculations which it followed by this measure where attention is directed towards the important of banking market risk scale to assess the resulting loss as currency value. Enabling banks to product the size of the potential threat they are to face which in term brings higher profit on one hand and reduces the risk and circulating cost on the other hand. Using the mathematical and statistical method in calculating the value at risk through the JP Morgan model to assess the market risk for the circulating portfolio in risk of profit amounts , foreign exchange rates and the risk of property (shares)prices as well as analyzing the portfolio into three areas : fixed income instruments ,foreign exchange and equity risks (shares) beside analysis of portfolio to three fixed paper centers (fixed income ,foreign exchange and shares ,and measure the value that could face a risks for each center that face market risks to reach to single figure value represent total market risks through matrix of JPMorgan model. By using statistic science to analysis risks through show the domain of the distribution of income is natural distribution which is one of the condition to calculate the risk value because it depend on the standard deviation and arithmetic mean and depend on the period of retention is 10 days and trust percent is 95 %. The case study was done on the credit bank of Iraq for six years from 2005 to 2010.the result shows that the risk value for portfolio which represents total market risks increased for the last few years which results from calculating connection matrix showing that var1 for fixed income market papers (treasure bills )that facing changing in interest price maximize for the last few years while var2 for foreign exchange position exposed to the change in the dollar exchange rate and could minimize by time and var3 of the equity position (shares) (shares of trading bank )result from vicissitudes of shares price have miner exposed compare with var1 and var2. after extracting market return as financial index from the market portfolio which consist from eight banks selected for conformation market portfolio and adopt VaR index in Iraqi banks work , to manage their risks result from exposing to market risks , the study based on main assumption that is " market risk measured by VaR with trust percent 95% result from exposed values to interest price risks having greater effect from values exposed to foreign exchange risks and that result from values exposed to shares price". This assumption proved by extracting total VaR values to market risk and proved that it effected by interest price more than risk of foreign exchange and equity risk.

تحليل العوامل المؤثرة في توزيع الخدمات البلدية وجودتها : بحث استطلاعي في بلدية الرشيد == Analysis of The Effected Factors On Distributing Municipality Services And Their Quality : Exploratory Research In Al - Rasheed Municipality

Author name: زينب شمران خزعل السعدي
Supervisor name: رعد عبد الله عيدان الطائي
Specific topic: Municipal Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: الهدف من البحث هو التعرف على مدى العدالة في توزيع الخدمات البلدية وماهية العوامل المؤثرة في ذلك من خلال استطلاع اراء القائمين على العمل البلدي وتقديم الخدمات البلدية، تمثلت الخدمات البلدية الجاري دراستها في : النظافة العامة والتخلص من النفايات، وتجهيز الما | In the modern Societies, providing services for citizens and seeking to increase their comfort are the priorities of the Governmental Systems. Municipalities are in the top of the list of these Governmental Systems whose work is connected with the citizens and they should provide services to them. This study enlightens the real fact of the municipality work in Al - Rasheed Municipality in Baghdad City. The purpose of this study is to show how equally the municipality services are distributed and the factors that affected it and this was done by consulting those who work in the Municipality and provide the municipality services. The municipality services, we are studying, are : sanitation, garbage collecting, water supply, waste water drainage, establishing gardens and parks, paving streets and pavements, as they are the priority needs of people. This study also declares the main factors that affect distributing municipality service which are represented in : the sources availability, administrative processes and the outside factors. The purpose of this study is, also, to measure the equality in distributing the municipality services, their quality and the relationship between them from the citizen’s (the client) point of view as he is the beneficiary of it. We used the analytic adjective and field studying method. We prepared two enquiry forms for our study; the first enquiry form was made for the officials to measure the municipality service distribution and the facts that impact them and the second one was made for the citizens to measure municipality service distribution and the quality of them from their point of view. The study included the whole research society represented in the officials and some citizens from five districts (Mahala). As a result of the study; weakness in the administrative process in Al - Rasheed Municipality was detected, represented in : the planning, organizing, leading, and control; and the decision makers in that municipality have no adequate and effective data base or information system which affected directly on Municipality service distribution and the quality of the service provided to the districts was medium. The study shows, too, that there is a moral relationship between Municipality service distribution equality and the quality of the Municipality service, because whenever Municipality services distributed equally, the quality of the service increased and vice - versa. Equality in distributing Municipality services has a moral impact relationship on Municipality services quality; and there are moral differences with statistical indications between the Municipality workers’ opinion and the citizens’ opinion about the equality in Municipality service distribution. The recommendations of this study could help in improving the municipal work and the Municipality offices.

تاثير تطبيق Six Sigma في تحسين اداء اطباء الاسنان في المراكز التخصصية في دائرة صحة بغداد الرصافة == The Impact of The of Six Sigma To Improve The Performance of Dentists In Specialized Centers In Health Office of Baghdad Al - Rusafa

Author name: زينب جعفر جابر
Supervisor name: سناء عبد الرحيم سعيد العبادي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الحالي الى التعريف بمبادئ six sigma وتباين تاثير ابعاده في تحسين الاداء لاطباء الاسنان ومعرفة مدى توفر البيئة الملائمة في المركز التخصصي في البلديات وما مدى تبني المركز التخصصي قيد البحث لابعاد six sigma كاحد المداخل في تقليل الاخطاء الطبية. | For the given importance of the health sector as one of the important service sector , and of what distinguishes it from other service sectors, and for the purpose of improving the performance of dentists in Iraq to the level of developed countries in this field, as well as to benefit from the experiences of these countries and their experience in improving the health performance, which requires genuine efforts to improve health performance, So has the goal of research at introducing the principles of six sigma and is there the influence of the dimensions of six sigma to improve the performance of the dentists and the availability of an appropriate environment in the Specialist center respondent to the application of six sigma principles and what the extent of adoption of the Specialist Center under consideration of the dimensions of six sigma , Is there enough information for administration about six sigma methodology and if we can adopt six sigma as one of the entrances to reduce medical errors by six sigma.So the research has dealt with six sigma and its five dimensions are (commitment and support of senior management, the focus is on the patient, continuous improvement, training and civil, and infrastructure) as an explanatory variable, and improve performance as a variable - response So it was identified Specialist Dental Center in al _baladyat society for the study, and for the results to be objective and reflect the reality of the quality of medical service and more accurate, researcher used random sampling method in the selection of the research sample consisting of 60 dentists, as distributed 65 to identify and retrieve them 60 questionnaire and the rest is not valid due not to answer all the paragraph Search reach a set of conclusions, among them that there are difficulties in the application of six sigma in practice because of the limited financial resources and the capabilities and technological, that the selection of competent people and improve their abilities and give them adequate opportunity to prove their merit and value their role is a critical factor in the selection of dentists qualified competentAnd there is need for the administration to provide support and backing and communicating with medical staffs in order to improve their performance so as to contribute to the improvement of the service provided to the patient and that there is a positive and significant correlation between the focus on the patient and improve the performance of dentists in the respondent center which contributes to the provision of health service with high - quality level of relationship, with greater focus to provide a means of pleasing the patient was an indication of the high level of performanceResearcher recommended a rapid response to the requirements of patients, providing health service have given up of defects is the main objective of the methodology of Six Sigma, and through them achieve patient satisfaction for provided health service and the definition of the importance of improving the performance of the medical staffs in general and dentists in particular, and to develop the necessary plans to achieve this goal and Studies constant pursuit for the deployment of Six Sigma culture and establishment the supporting ethics for outstanding performance for dentists, so, In order to stand on the ways and methods that develop those skills and help improve performance in health organizations and the researcher suggested to analyze the root causes of the problem, if the actual performance level below the lower limit of the expected level of performance, and work to resolve the problem (not just repair) by remove the root cause of the problem, and take advantage of the talents of good dentists and development and focus on the strengths and realize that we cannot eliminate all the shortcomings and weaknesses, just only by focusing on improving the performance of employees and address weaknesses in performance

المعضلات الاخلاقية لعينة من المؤسسات الصحية في محافظة بغداد

Author name: زياد طارق عبد اللطيف
Supervisor name: غسان قاسم داود سلمان اللامي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يمثل موضوع المعضلات الاخلاقية احد الموضوعات المهمة، لما لها من تاثير واضح على اداء المنظمات الصحية وترصين العلاقة بين المنظمات والبيئة والاستجابة بفاعلية ومسؤولية لاهتمامات اصحاب المصالح داخل المنظمة وخارجها، وغالبا ما يجد الافراد انفسهم امام معضلات اخلاق

نموذج نضج ادارة المشروع : تصميم وحوسبة وتطبيق : دراسة حالة في عينة من شركات وزارة الاعمار والاسكان في العراق == Project Management Maturity Model : Designing , Computerizing And Application Case Study On A Sample of The Ministry of Construction And Housing Companies In Iraq

Author name: زهرة عبد محمد الشمري
Supervisor name: صباح مجيد سعيد النجار
Specific topic: Business Administration
Degree: Doctorate
Language: Arabic
University location: Baghdad
First pages:
Abstract: ان ادارة المشروع الناجحة هي ميزة متواصلة في الصيغة الديناميكية لمنظمات اليوم في مختلف المجالات، حيث تتحول المنظمات والشركات الهادفة وغير الهادفة للربح الى ادارة المشروع لتحقيق الاهداف الاستراتيجية للمنظمة او الشركة. اذ تمثل ادارة المشروع الكفاءة التنظيمي | A successful project management is a constant distinctive mark in the dynamic formula of today’s organizations in different fields wherein objective and nonobjective organizations and companies from diverted profit to project management to achieve strategic goals for the organization or for the company. Project management represents a unique systematic proficiency which runs the changes and pushes the organizations and companies to a remarkable competition and consequently achieves results according to the company’s strategy. Because of the importance of the project management, several institutes and specialized entities in project management submitted number of project management maturity models which aim to determine the level of the project management maturity in organizations and companies. However, there is still a need to submit a perfect maturity model containing the characteristics which the other international models have; besides the characteristics the models have ignored in addition to some characteristics submitted by writers and researchers to be a guide that helps organizations and companies to assessment the level of the project management maturity and to continue improving it. The study aims at designing a project management maturity model and then to apply it to a sample company of the Ministry of Construction and Housing. The study also aims at designing a system for evaluating assessment the level of the project management maturity by using programming languages (Microsoft Visual Basic 6.0) and Data Base (Microsoft Access) to construct the data base system. in order to calculate the average level of the project management maturity and to count the two indicators of cost and scheduling performances, and in the light of them particular basics will be deterring the projects are classified according to excellent , success and challenge. as well as detraining the failing projects in some of the excellent , successful and challenged by the management of the project and high administration The system has been designed in a general form and it is not confined to handling the case related to the sample study.An example case is taken from the Ministry of Construction and Housing to fulfill the aims of the study, the method of studying was taken into account so as to obtain all the required data and information to apply a sample project management maturity in it.The researcher, together with teams of evaluation in the companies dealt with, performed the evaluation of the level of the project management maturity and using the project maturity level evaluation system afterwards to determine the level of project management maturity and to determine the indicators of cost performance and scheduling performance and classifying companies’ projects to several categories as well putting a plan to improve the level of the project management maturity in the companies dealt with.The study has reached several conclusions such as : The results of the study showed that the studied companies have achieved the level of project management maturity distributed between the two levels (1) and (2) of maturity which pointed out that the contracting companies in the Ministry of Construction and Housing are still in the beginning of maturity because they did not apply the concepts and philosophies related to the project management maturity and The results of the circumstances the constructional industry sector went through. The study recommends adopting the application of the Project Management Maturity Model (PM3) in the companies studied to see the truth of the project management maturity in them to be the starting point to improve the project management maturity which calls to adopt the guide of the Project Management Body of Knowledge (PMBOK) to realize activities which include plans, procedures, jobs, activities, rules and methods and ways related to each operation of the project management operations

مدى ملائمة البيئة العراقية لانشاء صناديق التحوط بحث استطلاعي == The Appropriateness of The Iraq Environment For Installation of Hedge Funds An Survey Study

Author name: زهراء كريم محمد البرواري
Supervisor name: احمد نزار جميل
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى وضع اطار معرفي ومفاهيمي لموضوع البحث , واغناء القارئ والمستفيد بالمعلومات الوافية عنه وتقليص الفجوات المعرفية للمهتمين به قياس مدى ما هو متوفر وغير متوفر من المتطلبات الاساسية والضرورية لانشاء صناديق التحوط في البيئة العراقية من خلال تحديد | The research aims to establish a comprehensive, cognitive and conceptual framework the subject, as well as provide the reader with enough information and shorten the cognitive gaps for the interested people, in addition to measure what available and unavailable of the necessary requirements to establish hedge funds in the Iraqi environment after determining the major variables that have a direct effect on the subject.The problem of the study is being represented by shortage of knowledge needed to establish hedge funds in Iraq, and the possibility of success or failure of adopting this project in reality, as well as unawareness of what is available are of the necessary requirements for establishment.The sample of the study has included (94) members. Questionnaire is regarded as the main tool to collect data and information, in addition to make structured interviews. The statistical program (SPSS) was used to analyze data. The study has had many conclusions, the most important one is that current Iraqi situation has a negative effect on the Iraqi investment field that has affected all the requirements for establishing hedge funds as economy is the corner stone for other supplemented requirements, a strong investment will not be achieved without an effective economy, accordingly it is useless o to talk about any other requirement. The study has concluded to a basic recommendation represented by the attempt to develop the security and economic reality by the concerned authorities through making changes in the plans and strategies related to these two variables, as the current situation of the country prevents the success of any investment enterprise like the establishment of hedge funds.

قاعدة البيانات واهميتها في تقدير الحاجة الى الادوية : دراســة تطبيقيــة في دائـرة صحــة النجــف الاشــرف == The Data Base & Its Importance In The Need Estimation For Drugs Applied Study In The Najaf Health Organi

Author name: رياض شاكر هادي عمارة
Supervisor name: عبد السلام لفتة سعيد
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف هذا البحث الى محاولة بناء قاعدة بيانات لعمل مذاخر الادوية والمستلزمات الطبية وبالذات لمعالجة مشكلة من المشاكل التي تواجهها ادارات المذاخر الطبية سواء في فرع الشركة العامة للادوية في النجف او في مذاخر الادوية في المستشفيات والقطاعات والمراكز الصحية وا | The research aims to design Data Base for doing drug & medical equipments & instruments storage to solve one of the problems which interface the drug storage management either in the drug general company in Najaf Governmental or in the hospitals & sectors & primary health centers. This problem is the annual need estimation of the drug and medical equipments & instruments to reach its needs & lastly reach the patients needs. This problem pursuer where the drug storage is pursuer and still now. So this research partaking of two important sides to solve the problem. The theoretical side took the conceptual framework for Data Base which put the general Bases for the D.B. storage & the specialty of the drug. While the practical side took the designing & building Data Base. Which are specialized in drug in their storages in the drug general company and health organizations which are supplied from these storages. And as seen by the researcher the importance of following of development in designing of this Data Base in new technology & pay more attention for Data which we must gain which are important in structuring of their Bases according to a correct scientific style to prevent the accruing of the over flowing or ungenerous or losing in the drug & medical instrument through a correct estimation in quantity & quality required, or defined data for supplying or defining the productive lifetime of the medical instruments for assuredness of saving according to the patient & health organizations need which introduce the health & medical services, (treatable & community prophylactic) to boosting up the individual health level. The researcher pay more attend to all Data which are necessary & needed to structuring the Data Base in Najaf health organization and in which manager they will gained from their sources in addition to analyze the work procedures to reach to this, and also the researcher pay attention to the periodical reports which are working now in addition to the developing these reports.

تخطيط الطاقة الانتاجية باستخدام المحاكاة مع تصميم نظام محوسب : دراسة حالة في الشركة العامة لصناعة البطاريات / معمل بابل 1 == Capacity Planning Via Simulation A Case Study At The State General Company For Battery Manufacturing - Babyl 1 Factory

Author name: روش ابراهيم محمد
Supervisor name: صباح مجيد سعيد النجار
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يسعى تخطيط الطاقة الانتاجية الى توفير مدخل يساعد في تحديد مستوى الطاقة الكلي لموارد الشركة التي تشمل كلا من التسهيلات والمعدات والعمل الذي بالتالي سيساعد في دعم الاستراتيجية التنافسية للشركة في الامد البعيد. ان التخطيط السليم للطاقة الانتاجية يساهم في تل | The objective of capacity planning is to provide an approach to help the operations manager in determining the overall capacity level of the production system to support the company's production plans and to achieve its competitive priorities in the short and long runs. The proper planning of capacity is a crucial factor in satisfying the demand on the company's products or services, and in identifying the proper mix of the company's resources needed to satisfy its customers and maintain the company's market share. This research work deals with the problem of capacity planning at Babyl 1 Factory, at the State General Company for Batteries Manufacturing. Through field observations, interviews, and the Factory's records, the searcher realized that the production level of the factory has decreased significantly compared to the production levels achieved in the previous years. In addition, the searcher noticed that capacity levels of the production departments reflect great variations. Therefore the searcher decided to study and analyze this problem to reach practical solutions to help the company better planning capacity. A case study approach was adopted in studying, analyzing, and data presentation in this research. The searcher used a number of tools such as : descriptive statistics in gathering and presenting and analyzing the data which pertains to this problem, Microsoft Excel in designing and running the simulation model designed by the searcher, Visual Basic in designing the Computerized Capacity Options Model ( CCOM ). The results of this research confirmed the existence of a capacity problem at the factory which lead to accumulated effects of capacity variation between the departments at the factory, In addition the simulation results revealed the running the factory for two shifts could increase the production up to 77 units a day. Although this figure is not typical of the factory, however it shows that the capacity could be increased if real action is taken to solve the capacity problem at the factor. The searcher recommends the used of simulation in studying and analyzing the capacity problem at the factory to reduce the capacity gaps between departments and to increase the daily production rate.

الانماط القيادية والثقة التنظيمية واثرها في تحقيق الالتزام التنظيمي : دراسة تطبيقية لاراء عينة من المديرين في شركات القطاع الصناعي المختلط == The Leadership Styles, The Organizational Trust, And Their Effect On Achieving of The Organizational Commitment Practical Study For The Opinions of The Managers In The Industrial Private Sector

Author name: رنا ناصر صبر الطائي
Supervisor name: انتصار عباس حمادي الدليمي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: ركزت الدراسة على تاكيد اهمية ودور الانماط القيادية المعاصرة المتمثلة بـ(النمط القيادي التحويلي مقابل التبادلي) والثقة التنظيمية واثرها في تحقيق الالتزام التنظيمي في القطاع الصناعي المختلط.اشتقت المشكلة النظرية اساسا من ندرة الدراسات والبحوث التي تناولت | The study concentrate the importance and the role of modern leadership Style represented in (the transformational leadership against transactional).And the organizational trust with its affection in achieve organizational commitment in mixed industrial sectorThe theoretical problem is derived basically from the little studies and researches that deal by study aqnd analyses for this important blend.The practical problem depend in deriving from the challenges that Iraqi organizations confront which required unusual leadership style. Absolutely this required an inspired leadership which translated by transformational leadership that our organizations lack. This is to root the exchangeable trust from and to the leaders and employees and the organizations in order to achieve organizational commitment that reflect its outputs to continue competition features of Iraqi organizations in front of world industrial and organizations in which the limitations are reduced in the front of the new law environment encourage foreign investmentthe importance of this relationship to these three variable in the business. For the lack of studies or researches that include the effect between these combined effects, this study came to test and diagnose the level of its importance and effect in the possibility of applying it in the application community (Baghdad Gas Drink Company, Al - Hilal Industrial company and Plastic and chemical Industries Company). In order to achieve the study objective, three main hypotheses and another secondary.The sample include (76) individuals - managers - in various levels. The information and data were collected by a questionnaire include (87) questions. The data are treated statistically by depend on several methods such as (median, range, multiple regression coefficient, the level of importance ,factors analysis)The study conclude to several results the most important is exchangeable affection relation between transformation leadership and organizational trust.There appear that there are moral affecting for the style of transformational leadership, on the level of Baghdad Company for Soft Drinks and National Company For Chemical Industries. Also there are moral affection of organizational commitment in its most affecting dimensions for the individuals( trust in co - worker and trust in organization administration).On National Company For Chemical and Plastic Industries. There appear moral affection for organizational trust in achieve organization commitment through trust co - worker trust dimension and on the level of Baghdad Company For Soft Drinks. On the level of Alhilal Industrial Company, the transactional mutual leadership has amoral affection in build organizational trust and organizational trust for the individual but in limited form (through contingent reward)The study end with several recommendations that are submitted to beneficiary sides represented in demanded concern for each of modern leaderships style (transformational, transactional) and organizational trust and its rule in achieve highest level demanded by individual.

بناء ستراتيجية لجذب الكفاءات في وزارة النفط == Setting Up A Strategy For Attracting Competent People To Ministry of Oil

Author name: رغد ماجد عباس المعمار
Supervisor name: علي موات الصيهود السوداني
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد عملية جذب الكفاءات المتميزة والفاعلة هي احدى التحديات التي تواجة المنظمات الحديثة في ضل بيئة متغيرة ولتجنب الهدر المستقبلي في الكفاءات التي من الممكن ان تجذبها وزارة النفط لابد من وضع خطط ستراتيجية واضحة المعالم ذات اسس علمية لتمكنها من تحقيق اهدافها | The process of attracting the competent and efficient people is one of the challenges faced by the modern organizations which work under changing environment. In order to avoid the loss of those competent people who could be recruited by Ministry of Oil in future, it is necessary for the ministryto prepare clear - cut and scientific strategic plans in order to be able to achieve its goals. This study deals with that problem through asking some questions which are : What is the nature of the relationship between building strategies of attracting the competencies and its external sources regarding the effect and the connection? What is the proposed sample to attract the competencies in Ministry of Oil? In order to reach the answers to these questions, this study started to prepare a study case about the oil sector specifically about the Board of Ministry of Oil through taking a deliberate and intentional sample of about 41 persons whose job titles range from (Director Generals and their Deputies, Heads of Departments and their Deputies, and Heads of Sections). The collection of data depended on a test form which was prepared in order to achieve the goals of the study which includes (25) paragraphs. In order to extract the outcomes of the study, the statistical program (SPSS) has been used. This program includes many statistical manners which showed the level of answers, and it tested the study hypotheses and according to its results, the study has reached to a number of conclusions mainly : the strategy of attraction achieved a positive and strong relation with the sources of attraction and this confirms the positive dependence on those sources when dealing with the attraction strategy. Accordingly, a group of recommendations has been drawn mainly : The establishment of database according to the internal and external environment data in order to enable the ministry to put a strategy that conforms to the threats and opportunity of the surrounding environment.This study includes some proposals and the most important of them is presenting a sample for building a strategy to attract competencies in Ministry of oil

تقييم استراتيجية تطوير الموارد البشرية : دراسة حالة في المعهد القضائي

Author name: رغد عبد القادر عبد المطلب العامري
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: الغرض من هذا البحث هو تسليط الضوء على تقييم استراتيجية تطوير الموارد البشرية في المعهد القضائي احد المؤسسات التابعة لوزارة العدل العراقية حيث تمثلت مشكلة البحث في غياب استراتيجية واضحة لتطوير الموارد البشرية في المعهد القضائي ويهدف البحث الى تشخيص وجود خط

العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية : دراسة استطلاعية لاراء عينة من العاملين والمرضى في بعض مستشفيات بغداد / الرصافة == The Relation Between Formalization And Centralization And Their Effect On Health Service Quality In Alrusafa Hospitals

Author name: رضا عبد المنعم محمد حسن
Supervisor name: غني دحام تناي الزبيدي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تهدف الدراسة الى معرفة العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية المقدمة في المستشفيات، ولفهم طبيعة العلاقة بين المتغيرات الثلاثة، تم اعتماد الرسمية والمركزية كمتغيرين مستقلين متمثلة باربعة ابعاد ( التعليمات والاوامر، القواعد والاجر | The current study aims to knowing the relation between formalization and centralization and their effect on health service quality in hospitals ,To understand the relation between the three variable , the formalization, centralization, have been adapted as an independent variable with four dimensions ( instruction & commands , rules & procedures , pyramidal sequence and validities accreditation ) and quality of health service as dependent variable through five dimensions ( tangible , depending , safety , responding and empathies ).The study adopted conceptual criteria to collect data which included two questionnaire tools , the first one was prepared for employees of the hospitals , and the second one for the customers ( patients ) ,and according to five sides liker meter. The two tools have been prepared in the light of former studies and then distributed to the employees and for different medical specialization and scientific levels, In fact (50) tools for employees in the searched hospitals ,and same number of tools for the costumers ( patients ). The period of time to preparing the study continued from (2/2008 - 8/2008). The data were analyzed descriptively by spearman rank correlation method to test the hypothesis and simple - stepwise analysis for tasting the effect.The study includes five chapters, the first one was devoted to discuss frameworks and the theoretical information of the three variables (formalization, centralization and health service quality) , the second chapter was devoted to methodology side of the study to discuss the framer and previous studies, and the hypothesis of the study, and its tools, and its procedures, The third chapters explicate the applied aspect of the study as well as analysis the important of variable of studies, the fourth chapter explain the correlation and effectiveness between variables of studies , the fifth chapter showed study results and proposed a number of recommendations which may improve health service quality. The study results showed that the formalization, centralization subordinated as big shaped in management of hospitals and have negative effect on quality of health service which suffer from ugly performance because of several causes like taking care and carefulness from give enough validities for hospital managers afraid from some mistake or absence of efficient managers and emigration of large no. of medical staff as a result of deterioration of security applied. A number of recommendations have been proposed, one of these its necessary to give the managers some validities and training managers to improved their capabilities and abilities and try to built flexible organization structures which can adopted with reigning depositing.

دور ولاء العاملين ووظائف ادارة الموارد البشرية في تعزيز الحصة السوقية : بحث ميداني في عينة من شركات الاتصالات الخلوية == The Role of Loyal Employees And HRM Functions In Enhancing Market Share/On A Sample of Cellular Communication Companies

Author name: رشا عبد الخالق عبد الجبار الدركزلي
Supervisor name: علي موات الصيهود السوداني
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تهدف الدراسة الراهنة على التعرف على دور ولاء العاملين ووظائف ادارة الموارد البشرية في تعزيز الحصة السوقية في شركات الاتصالات الخلوية في بغداد، وتناول هذا البحث ثلاث متغيرات هما : ولاء العاملين ووظائف ادارة الموارد البشرية والحصة السوقية وكان الغرض من هذا | the current study aims to identify the role of loyal employees and human resource management functions in strengthening market share in cellular communications companies in Baghdad, eating this search three variables : the loyalty of employees and human resources management functions and market share and the purpose of this research is to shed light on the relationship between the loyalty of employees and human resources management functions as an independent variable and a dependent variable market share of cellular communications companies in Baghdad, and that the service sector has become very important at present than Through his contribution along with other sectors in the building and development of society and increasing prosperity, the researcher field survey was conducted on my company asiacell and Zain Iraq, by designing a form identifying as an essential tool included (70) to collect raw data from these two companies, staff were sample (50) view of asiacell and 50 see Zain Iraq, then sample configuration samples were collected by size (100) see, In order to address these data have been used a lot of ways statistical methods (such as measuring frequencies, ratios and the severity of answer, average measurement and standard deviation, coefficient of variation, measuring correlation power and influence, and then use spss software and Excel to analyze the results) By measuring the research, diagnosis and testing of correlation and influence, including relationships variables, research found a set of conclusions Among them was a weak correlation between loyalty and market share has been a series of recommendations put based on the findings of this research, including on the two communications that you improve and develop a mechanism work followed in the development of means of communication and work on the renovation activities pursued in order to increase their competitiveness., As well as suggest some future studies that promote aspects of these topics, including work to expand this study to include new variables and dimensions not covered by this research and that have a role to strengthen market share

ثقافة الطفل العراقي في ظل الارهاب رؤية مستقبلية == The Culture of The Iraq Child Under The Shadow of Terrorism : An Outlook

Author name: رشا اسماعيل ابراهيم
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى معرفة واقع ثقافة الطفل العراقي في ظل الارهاب، لاستيعاب سلبيات هذا الواقع من اجل الحفاظ على ثقافة الطفل وتنميتها وتطويرها بما يخدم الطفل والمجتمع، وقد قام الباحث بزيارة الى موقع دار ثقافة الاطفال وبعد عقد مقابلات مع المسؤولين تم جمع المعلوم | This research paper aims to understand the current reality of the culture of the Iraqi child in the shadow of terrorism; to comprehend the negative aspects of such reality in order to protect and develop the culture of the child in ways that will be beneficial for both the child and society. The researcher has visited the Children’s Culture House and met with the appropriate staff as to collect information and reports regarding the strategy, activities, and the works of the house. The researcher has also visited the Center for Psychological Studies that is affiliated with the Ministry of Higher Education and Scientific Research to obtain specialized knowledge about the terrorism phenomenon and the extent to which it affects the culture of the child. Moreover; the researcher has been in contact with representatives of United Nations Children's Fund - UNICEF and the International Organization for Migration - IOM in order to obtain reports detailing the current status and situation of children in Iraq.A descriptive statistical approach is used by the researcher; acheived by closely following the situation in Iraq - a country which has become a field for various terrorist attacks - and how that situation affects and alters the culture of the child in a manner that threatens the future of the country as a whole. Percentages are used to quantitatively depict and describe some of the data that is utilized.The most significant conclusion of this research paper is that the culture of the child falls within the circle of terrorism in Iraq; and it does so in two ways : 1. Field Terrorism : Examples of which include explosions, bombing of cities, gorilla war, assassinations, and kidnaps. 2. Media - Driven Terrorism : Embodied by the plethora of television programs, cartoon shows; and electronic games played on consoles, personal computers, cell phones… etc. These various manifestations of terrorism have caused many problems suffered by the Iraqi child and have adversely affected the cultural level thereof. Developing and nurturing the culture of children is a strategic and evolutionary goal for any society for children are the future of the nation and the holders of its heritage and identity; they also are the nation’s present that reflects where it stands among others.

تطوير نموذج متعدد المجالات في التفكير الاستراتيجي (للادارات في القطاعات المصرفية والصحية والتعليمية)

Author name: رائد غانم رحيم الجابري
Supervisor name: يعرب عدنان حسين السعيدي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: ناقشت الدراسة ثلاثة مجالات في التفكير الاستراتيجي وهي (الانماط , العناصر , المخرجات) , وان الغرض من هذا البحث هو معرفة نمط التفكير الاستراتيجي السائد في المنظمات المبحوثة وما درجة توافر هذه الانماط لدى المديرين , وقد هدفت هذه الرسالة الى قياس مدى امتلاك ا

متطلبات استراتيجية التحول الى المدينة الخضراء : تطوير انموذج محلي في مدينة الحلة == The Requirements of Transformation Strategy To A Green City : Developing Local Model At Hilla City

Author name: رائد رحيم محمد
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Municipal Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناول البحث الحالي متطلبات استراتيجية التحول الى المدينة الخضراء بمتطلباته الرئيسة السبعة (الطاقة , وتقليل المخلفات , والتصميم الحضري , والطبيعة الحضرية , والنقل , والصحة البيئية , والمياه) وما يتفرع منها من معايير عالمية معتمدة اضافة الى المعايير المحلية | The Current research deals with the main seventh requirements of Mutation's strategy towards green city which they are (Power, Reduce residues, Urban Design, Urban Nature, Transportation, Hygiene and Environment and Water) , and what spinoff the reliable Universal Criteria in addition to the local standards which is adopted at concern bodies in determining the green city restriction in Hillah City. Present Research aims to examine and evaluate the actual fact for Hillah city, to recognize the scope of process the criteria of green City and abstraction the Gap size and analysis it, also make the assess the efficiency of Al - Hillah Departments, with requirements of mutation strategy to an green city by using list of standards test, then adapt the simultaneous and future long term solutions to transfer the city to an green, the research adapt many of a reliable investigation approaches that represented mainly by field applicable approach , with the historical approach to reinforcement the concepts that had been deal with. The research set forth from a problem which has been expressed by a number of cognitive and applicable inquiries, aiming from the answers of those inquires to clarifying the theoretical philosophy and cognitive functions for the research variables , that represented by strategic requirements , sustainable green City as it is one of the modern subjects on Iraqi environment in general and the environment of Al - Hillah city in particular , then examine its significant and its effect with the possibility to applying it within the system of Higher Education and all Official Departments that related directly to sustaining environmental and Urban planning. The research concerned generally on the scope of environmental studies and sustaining development, also on environmental, physical and planning sides for the concept of green city, and the potential application of green city on a cities and existing constructional agglomerations like Hillah City, and by adopting the strategy of analytic survey. The research samples targeted by sighting and personal interviews and by using lists of standard test and putting the notes and inquiries with detecting directly on the records to obtaining the data and the required information that the study needs in order to reach to its goal. These interviews were conducted with the heads of the departments that concerns directly to the requirements of green city which is represented by the director of Al - Hillah Municipality and the sections mangers of this department which are represented by the Managers of hard residues section , Environment section , town planning section , planning and follow - up section , parking and gardens section , audit and internal monitoring section in addition to Directors of Physical planning Department and Water and sewage Department , and Electricity Departments by its two branches the production and distribution ,also the Directors of Energy research, Environment Department , State company of passengers and delegations transportations , and the Director of planning department at Babil Province office , Babil Governor assistance for planning affairs and all sections and divisions of these departments that concerns directly to the research. Whereas the main tools for the research are represented by the list of standards test by adopting universal criteria related to the green city in addition to a set of local criteria which is adopted by the departments that concerned to the research, the data analysis were done by number of statistical tools like weighted arithmetical mean and the percentage rate at coincidence and gap size. At the final conclusion, after deduction of field side results by its three topics , therefore number of results and conclusions was formed depending on these conclusions , most important of these conclusions were the exist of huge gap at the field of services that related to green city of Hillah that needs for more study and analysis and recommend the plans and strategies that essential to reducing it within deliberated calendar program , however the most significant conclusion has been reached is the shortage of environmental awareness for both the official and ordinary people at Hillah city accompanied by un recognition and careless by the importance of maintain the conservation the environment of their city and implement the standards of green criteria in it. According to conclusions that has been reached which the researcher based on in putting a set of recommendations and suggestions for Hillah city to be a sustainable green environmentally friendly city.

تقييم ابعاد جودة الخدمات الفندقية في مستشفى بعقوبة التعليمي من وجهة نظر المرضى

Author name: رافد سلمان حمدان
Supervisor name: نادية لطفي عبد الوهاب الجنابي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: لقد اصبحت الحاجة الى تقييم جودة الخدمات الفندقية التي تقدمها المستشفيات للمرضى الراقدين حاجة ملحة وضرورية جدا لكونها تتعلق بسلامة الحالة الصحية للمريض الراقد بصورة خاصة وللمجتمع بصورة عامة اضافة الى انه اصبح لزاما على ادارات المستشفيات مواكبة عملية التط | Has become the need to assess the quality of hotel services provided by hospitals for patients admitted to an urgent need and are very necessary as they relate to the safety of the health atatus of the patient lying inparticular and society in general in additi to that it has become imperative for the departments of hospitals cope with the process of evolution and acceleration in scientific discoveries and to reach out to the state of scientific progress , similar to what has reached the hospitals to the regional or global level. This research aims to evaluate the quality of the performace of hotel services provided by the hospital of baquba education from the perspective of patient are a sleep. To measure the overall quality of these services through the use of "performanc measurement services performance " " SERVPERF" Dimensions of the five , which focuses on measuring actual performance of the services hotel provided the patient lying where the problem of servchattempt to deliver the performance of quality hotel services to upgrade the quality of service through touch the shortcomings and weaknesses and help to support and develop. Hare revealed the results of the analysis of a relationship between the dimensions of the five components of the measure of the quality of hotel services with overall quality of service also showed results positive impressi of the patients in the hospital for overall quality of the hotel services provided to them and saide , 86.6% of them to a good level and a bove have been recommended to search the need to find waysdirect and fast connection with catering in order to increase the speed of response to changing food items for cases that require a special type of food.
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