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مؤشرات تقييم اداء العمليات على وفق ابعاد الخدمة التمريضية بحث استطلاعي في مستشفى الصدر التعليمي في ميسان == Indicators To Assess The Performance of Operations In Accordance With The Dimensions of The Nursing Service Exploratory Research In Al Sadr Teaching Hospital In Maysan
Author name:
سعد بدر عباس البهادلي
Supervisor name:
غسان قاسم داود سلمان اللامي
General topic:
Administration and Economics
Specific topic:
Nursing Administration
Degree:
Master
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T3726 - p.pdf
Abstract:
تعد مؤشـرات اداء العمليات ودورها الفاعـل في انتاج وتقديم الخدمات التمريضيـة عاملا مهما في تطويــر هذه الخدمات بصورة خاصة والخدمات الصحية بصورة عامــة, والتي تتطلـب اهتماما متزايدا بامكانية وسهولة استعمالها والسرعة في تقديمها من قبل المؤسسات الصحية لتحقي | The indicates of operations performance and there effect role in producing and providing the nursing services plays as important factor in developing these services in particularly and the medical services in general. Which requires increasing care effectiveness and smoothly usage as well as providing these services by medical establishment in fast to achieve their planned targets , whereby this issue encourage these establishment to look for a new mechanisms due to the world witness a fast techniques and high competition , in addition to improve its performance in a way that give it the continuity and keep on competition in order to achieve the required targets.Also in order to achieve the aim of search and answer for the inquired of problem which some hospitals are suffering from such as Al - Sadr teaching hospital at maysan represented by the inability to achieve and acquire the visitors and patients satisfaction regarding the nursing services provided thereof , and about the effectiveness of operations performance indicates in nursing services and the relations measurements as well as the impact among the nursing services and operations performance indicates in order to provide the hospitals under the search program with positive points to enhance them , in addition to determine the negative points treat them. Thus the search is looking for enhancing the ability of the nursing staff , in one hand , and the nursing services in other hand. This required to verify the basic proposals which appear clearly through link relationship and the impact of successful result represented by the dimensions of nursing services and the interpretation result represented by operations performance indicates. In practice , the questionnaire forms have been used in search in order to collect the data and information besides the personal interviews and the site coexistence. This search has been applied on a samples of nursing staff working at the various department of the hospital in this regard which they (94) nurses and in order to reach to the results of the search , the searcher has used static methods like : percentages , average and the link relation factor to test the proposals of test the samples of descending to test the effectiveness proposals. The research has reached to conclusions : there is a moral relation between the nursing services dimensions and the operations performance indicates. Whereby there is a relation of moral indicate between the services design which is the first dimensions of nursing services with all indicates of operations performance with weak relation which is the cost , quality , delivery and flexibility. There is moral result between the second dimension of nursing services and this is also the service technology which there is medium relation of cost and quality and there is a weak relation with delivery and flexibility. The third dimension of nursing services is the strength of work due to there is a moral result with a medium relation of cost , quality , delivery and flexibility About the impact relation among the operations performance indicates with the dimensions of nursing services whereby the search has reached to a result says that there is a moral indicates between the service design and the technology service and the strength of the work for entire cost , quality , delivery and flexibility.
