العلم العراقي
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بناء المدونات الاخلاقية في المنظمات الصحية العراقية : دراسة تحليلية

اسم المؤلف: لمى طارق محمد الجادر
اسم المشرف: عباس علي ظاهر العامري
الموضوع العام: الادارة والاقتصاد
السنة: 2006
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان هذا البحث يتناول مشكلة اساسية هي المدونات الاخلاقية التي تصدرها نقابة اطباء العراق والبحث في مدى قدرتها على مسايرة وتلبية المتغيرات الحاصلة في المنظمات الصحية والتغيرات التي ينبغي ادخالها عليها لتصبح قادرة على مواجهة حالة التغير وما هي نقاط القوة ونقاط | The paper deals with who to develop the codes of medical ethics for the iraqi health care organizationIt discusses the major topics of medical ethics , major principles & major fields of medical ethicsIt view the the Iraqi position statement of medical ethics , explaining it`s strength & weakness & sugests changes to the statement, then develop new codes of ethics for the Iraqi health care organizations.

تقييم سياسة التحول من التمويل الذاتي الى البيع المجاني للشركة العامة لتسويق الادوية والمستلزمات الطبية (كيماديا) باستعمال بعض مؤشرات التحليل المالي : دراسة تحليلية == The influence of transformation from self financing to selling for free on the financial performance of the company for the marketing of medicine and medical supplies (KIMADIA) : Analytical study

اسم المؤلف: كميت محمد رضا مهدي
اسم المشرف: عبد السلام لفتة سعيد
الموضوع العام: الادارة والاقتصاد
السنة: 2010
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى تحليل الاداء المالي للشركة العامة لتسويق الادوية والمستلزمات الطبية للوقوف على اثر تحولها من التمويل الذاتي الى البيع المجاني. وقد استعمل الباحث المقابلات الشخصية فضلا عن تحليل القوائم المالية , عموديا وافقيا وباعتماد النسب المالية

بناء نموذج لصياغة استراتيجية الحوكمة الالكترونية للعلوم والتكنولوجيا

اسم المؤلف: كامل علي مصطاف الحمداني
اسم المشرف: بيداء ستار لفتة
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف البحث الى بناء نموذج لصياغة استراتيجية الحوكمة الالكترونية في وزارة العلوم والتكنولوجيا متضمنا رصدا للابعاد الستراتيجية المتمثلة بـ (البيئة الخارجية الخاصة بالمنظمة، جاهزية المنظمة، والاستخدام )، وتحديد الاهداف الستراتيجية لهذا الانموذج، فضلا عن | This paper deals with the subject of the topics raised itself on the intellectual and practical level, under the rule of the Information Age concepts as electronic transformation in the provision of services that are available to everyone via the Internet networks achieving by this high level of performance and efficiency of organizations and the simplification of procedures and work to improve and facilitate the relationship between the citizen and the administration.Therefore, the research aims to build a model for the formulation of e - Governance strategy in the Ministry of Science and Technology, including monitoring strategy represented by (organization external environment, readiness of the organization, and usage), and to determine the strategic objectives for this model as well as the feasibility of the potential contribution of this model in the formulation of e - governance strategy, the approach for studying the research procedures was adopted. Personal interviews of officials, field visits of the minisrty researched and use of the checklist was used as a key tool in data collection and the research information, research results were analyzed by using percentages and the probable arithmetic means, and reach found important conclusions : 1 - The results of the analysis showed that the percentage contribution of dimensional and strategic objectives in establishing the formulation of e - governance strategy was (58.9%) which is acceptable degree.2 - The contribution of the distance of the external environment for the organization and the usage in the drafting of the strategy was acceptable degree for both, and was (54.6%) for the distance of the external environment, where as the percentage after the use was (55.5%).3 - The percentage of contribution after the readiness of the organization in the formulation of e - governance strategy was (66.6%) medium degree

تنمية الاقاليم في العراق : دراسة تحليلية

اسم المؤلف: كامل جاسم محمد
اسم المشرف: سعدون حمود جثير الربيعاوي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تتركز الدراسة على مشكلة العدالة في توزيع تخصيصات ميزانية تنمية الاقاليم في المحافظات العراقية، اذ اختار الباحث محافظة واسط كنموذج لتلك المحافظات قياس مدى نطبيق العدالة في توزيع تلك التخصيصات على الانشطة الخدمية في المحافظة المبحوثة كذلك قياس العدالة في ا | Studies are focused on the problem of justice in the distribution of allocations of the budget for regional development in the provinces , as it chose researcher Wasit province as a model for those provinces measure Ntbaiq justice in the distribution of these customizations to service activities in the province surveyed as well as the measurement of justice in the distribution between the revival of the province , as well as between rural and urban areas. The researcher quantitative analysis using relations appropriate statistical represented by a factor of Jenny (Gini coefficient) and Lorenz curve (Lorenz curve) to measure inequality and Distributed optimization of investments and the reality of the case through the comparison between the percentages of allocations of the investment program of development of the regions of the districts and the areas of the province in the service sectors, basic ( municipal sewage water, roads, education ) and between the three elements of population and area ratios deficit in the provision of services, has adopted a researcher analyzing data to maintain surveyed for the period of 2006 - 2011. was the most important findings of research is the adoption of the local authorities on the specific factors of the population in ( the municipal sector and sewage and water - urban) and land area in urban (municipal sector , sewage, water urban in the distribution of investment allocations within the program of development of th Regions for the perio.

تقييم الاداء التمريضي من خلال تطبيق معايير ضمان الجودة : بحث ميداني في مستشفى الشهيد الصدر العام دائرة صحة بغداد - الرصافة == Evaluation of Nursing Performance Through The Application of Quality Assurance Standards

اسم المؤلف: كاظم مطشر عبد الحسن البهادلي
اسم المشرف: فضيلة سلمان داوود
الموضوع العام: الادارة والاقتصاد
السنة: 2017
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى تسليط الضوء على تقييم الاداء التمريضي من خلال تطبيق معايير ضمان الجودة والتي تشمل عليها ابعاد (الكفاءة الفنية, الحصول على الخدمات, فاعلية الخدمات, العلاقات الشخصية, استمرارية الخدمات, سلامة الخدمات, وسائل الراحه) وابعاد الاداء التمريضي | The aim of this research is to highlight the evaluation of nursing performance through the application of quality assurance standards, which include dimensions (technical efficiency, access to services, effectiveness of services, interpersonal relationships, continuity of services, safety of services and amenities) , Performance, customer satisfaction), as there is a real problem in Al - Shaheed Al - Sadr Hospital and there is no nursing plan for quality that takes into account the adopted professional standards for nursing. I believe that in nursing we need a protocol for every nursing work that takes into account the quality of performance that leads to satisfaction. Customer Health, The hospital also suffers from a poor evaluation of nursing performance, as the hospital does not follow a specific guide to control personal relationships, whether with the owners themselves or with patients.The aim of the study was to evaluate the quality of the nursing performance provided by Al - Shaheed Al - Sadr Hospital and to apply it to international standards and to apply scientific methods to contribute to upgrading the level of Arab and international hospitals The field research method was adopted as a research method. A checklist of quality assurance standards was prepared for the assistant director of nursing. A special questionnaire was designed for the satisfaction of sick patients in some sections of the hospital, which were distributed to 28 patients and patients, The first stage was to collect the examination list data before the application of the program, with the patient's questionnaire distribution, to diagnose the patient's satisfaction, and the second stage Done The collection of the data of the examination list after application in some sections of the hospital. A number of statistical methods were used including (frequency distribution, percentages, arithmetic mean, standard deviation, difference coefficient) and SPSS program for processing the data collected.The main findings were that the hospital applied the standard (access to services by 88.9%). And there is satisfaction by patients about the quality of nursing services provided to them

مدى توافر متطلبات المواصفة الدولية ISO9001 : 2008 : دراسة حالة في امانة بغداد - مشروع الرستمية == The Availability of International Standard ISO 9001 : 2008 A Case Study of Mayoralty of Baghdad\ Rustmiya Project

اسم المؤلف: قيس قاسم طه
اسم المشرف: صبيحة قاسم هاشم الاعرجي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: ادارة البلديات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يقدم البحث دراسة لمدى توافر متطلبات المواصفة الدوليةISO9001 : 2008)) في مشروع محطة الرستمية لمعالجة المياه العادمة التابع لدائرة مجاري بغداد - امانة بغداد باعتباره الخطوة الاولى بالاتجاه الصحيح نحو تطبيق ادارة الجودة الشاملة (TQM)،اذ تكمن المشكلة البحثية في | The Research Presents A Study of The Availability Requirements of International Standard (ISO9001 : 2008) In The Station Project Rustamiya Wastewater Treatment of The Department of Streams Baghdad - Baghdad Municipality As The First Step In The Right Direction Towards The Implementation of Total Quality Management (TQM),The Problem of Research IS To Identify The Extent of The Attention Station Rustamiya Application Requirements International Standard, And What Are The Requirements Needed To Implement The Specification, And What Are The Reasons Behind The Lack of Requirements For Quality Management System At The Station, As The Research Aims To Provide A Realistic Analysis of The Project Rustamiya And Determine The Applicability of International Standard Which, By Diagnosing The Gap Between Standard ISO9001 : 2008 And The Reality of The Station, Which Helps To Bridge That Gap By Selecting The Action Steps To Be Followed To Bridge The Gap, And Highlights The Importance of The Research Because It Addresses The Project Serves More Than Two Million Inhabitants of Baghdad In Rusafa, In Addition To The Lack of Studies On The Application of The International Standard ISO 9001 : 2008 In Service Organizations, And Rely Search In The Hands - On Approach To The Case Study (Case Study) As An Approach Helps In Thorough Analysis And Deep Problem Researched, As It Has Been Resorting To Personal Interviews With Officials And Workers At The Plant And Personal Observation And Access To Records And Documents For The Project, And People Search The Gap Between The Requirements of The Specification And The Reality of The Station Through The Use of Checklists For The Analysis of The Gap , As The Research Using The Arithmetic Mean Weighted Percentage of The Extent of Matching To Determine The Application And Documentation of The Organization Researched The Requirements of International Standard, As Well As Has The Use of Some Means of Tuning Quality Statistically Blueprint Oshi_Kaoa And Pareto Analysis For The Purpose of Analysis That Gap And To Identify The Strengths And Weaknesses of The Project Rustamiya And Priorities To Be Followed By Senior Management At The Station In Order To Bridge The Gap And Thereby Contributing To Absorb And Adopt The Senior Management of That Specification As The International Standard, As Well As For The Rehabilitation Organization Toward Obtaining A Certificate Complying With International ISO(9001 : 2008), And The Most Important Findings of The Research Is A Gap Between The Requirements of International Standard And The Reality of The Application And Documentation of The Actual Station, Which Was Increased By 52.7% Due To The Application of Partial And Weak To The Requirements of The Specification In Addition To Documenting Partial To It.

ادارة المعرفة الشاملة واثرها في الفاعلية التنظيمية على وفق مدخل راس المال الفكري : دراسة ميدانية في وزارة الكهرباء == Comprehensive Knowledge Management And Its Impact On Organizational Effectiveness : Accordance To Intellectual Capital (Field Study In The Electrical Sector)

اسم المؤلف: قيس حمد سلمان
اسم المشرف: سعد علي حمود عباس العنزي
الموضوع العام: الادارة والاقتصاد
السنة: 2005
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الكلمات الدلالية:
  • Knowledge
  • tacit knowledge
  • explicit knowledge
  • partial knowledge management
  • comprehensive knowledge management
  • integrating knowledge
  • complementary knowledge
  • pursue knowledge
  • support knowledge
  • intellectual capital
  • human capital
  • structur
الصفحات الاولى:
المستخلص: خلال العقد الاخير من القرن العشرين بعض المنظمات صنعت تاريخا بينما الاخرى اصبحت تاريخا، وذلك بسبب ان الاولى اهتمت بمواردها غير الملموسة، مثل، المعرفة وراس المال الفكري، بينما الثانية اهملتها واعتمدت فقط على الموارد الثابتة. ونظرا لاهمية الموارد غير الملموس | Over the last decade of twentieth century, some companies have made history, while others have became history. Because the first have given priorities to intangibles, like (Knowledge and Intellectual) and others had neglected it, depending on their existed resource only. For the importance of the intangible resources, organizations have created specific management units, called “Knowledge management” which give high attention to that resources. Environments is continually exceeding in complexity, in the same time technological development continuous and exceeding change, in addition to a crossing cultures, in such situation, knowledge management became unable to support organization knowledge needs because it take care in internal function and activities only, and ignore the outside environment. According to that environmental pressure and its threat, organizations should adapted, to do that organizations created comprehensive knowledge management (CKM) which cares about internal and external organizational environment in the same time. (CKM) is a hole philosophy which aimed to pursue and support intangibles and systemic knowledge, and in the same time give importance to intellectual capital (IC) which considered the main creator of knowledge. The (CKM) has four basic approaches : Internal efficiency approach, information systems approaches, personnel efficiency approach and (IC) approach. (IC) has been chosen as a moderate variable between the independent variable (CKM) and dependent variables (Organizational effectiveness).The research is divided in to two major parts : First side : Theoretical part which has shown in two chapters, the first one shows previous studies and the methodology of the research. The methodology contains research problem which summaries the necessity of the benefit that organizations can get from there intangible resources. Three major hypotheses have emerged from research problem, with many branch hypothesis have followed as follow : The second chapter was titled “the research theoretical, frame work, (CKM, IC, And organizational effectiveness). This chapter takes in details the meaning of (KNM) and the difference between it and the partial KM. the chapter in the same time shows its basic philosophy and explain its variables measure. There are high importance to (IC) especially about its meaning. Second side : practical side : In this side the research measured the hypothesis which depending on information had collected from electric sector by questionnaire, which was considered as a basic instrument to collect information. In addition the researcher used many others ways for this purpose, like interview and documents. Third chapter had describe and analyzed research variables according to sample response. The fourth chapter shown result analysis and hypothesis approval. The last part of this chapter explained the importance of the effective variables and its priorities. The fifth chapter was appalled for results, recommendations, and suggestions. The researcher used many statistical instruments to improve the right or wrong of hypothesis, the importance among them are : simple & multiple regression, Path analysis, factor analysis, Canonical correlations. The research has reached many results, the most important among them are mentioned below : A - all major and branch hypothesis have significant impact on organizational effectiveness and (IC).B - the impact of (CKM) on organization effectiveness accordance (IC) is more than the impact with out (IC).C - intangible resources have a high importance in increasing organizational effectiveness.D - Organizations which researched do not give suitable carefulness to their intangible resource.At the end the researcher give many recommendations : 1. Organizations should give large carefulness to knowledge because it is a power, otherwise its power will be usefulness.2. Organizations must established (CNM) which maintain knowledge and adapt (IC) according fixed technology.3. A high attention should be given to human capital as it is the most importance part in (IC).4. Organizations priorities should be listed according to their mission and strategies.5. Giving the structural capital and relation capital for purpose of (IC).6. Organizations must sharing in knowledge portfolio knowledge to success and servile.

مقترح قانون للتامين الزراعي في اطار خطة التنمية الوطنية واستراتيجية وزارة الزراعة == Suggested Law Agricultural Insurance In The Framework of The National Development Plan And The Agriculture Ministry Strategy

اسم المؤلف: قصي حميد حسين
اسم المشرف: عبد الناصر علك حافظ
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يواجه القطاع الزراعي العديد من المخاطر والكوارث الطبيعية كالجفاف والامطار الغزيرة التي تتسبب بالفيضانات وكذلك البرد والافات الزراعية وغيرها، التي تهدد النشاط الزراعي وتحد منه وبالتالي تؤدي الى عدم استمرار الفلاحين والمزارعين خوفا من التعرض الى الخسائر الم | The agricultural sector exposes to many risks and natural disasters , for instance : dry and heavy rains which cause floods. In addition, the hail , frost, agricultural pests and the like, which they threaten and limit the agricultural activity. So, these lead to non - continuity of peasants and Although we note the reluctance of almost complete and the orientation for the agricultural insurance. So, the peasants depend on the government that depends principle of compensation instead of agricultural insurance when the natural disasters happen, despite of the difficulties and finance distress, as well as the suspicion of corruption dogging the compensation process. This solves the most important problem to discuss with the weakness of its machines the current agricultural insurance and the lack of its own law which includes government support. Find and high light the importance of the role of agricultural insurance in agriculture to secure the continuation of the income of farmers and ensuring food gets to the citizen and being a real contributor to the reduction of agricultural risk. The research aims to analyze the current solution to find new frameworks project proposal a law on agricultural insurance and the establishment of a fund for the management of agricultural risk as a substitute for the law in the absence of legislation or delays in the legislative procedures.In order to achieve this, the researcher in the study combined the research for two communities the first is national insurance company in order to prove the weakness of agricultural insurance and the urgent need for solution, and the second community is the ministry of agricultural in order to examine the draft law. The researcher reached several conclusions such as lack of a law on agricultural insurance and there is no government support for the activity, other than international experience. It was also provided several recommendations including : 1 - The establish of a law on agricultural insurance includes government support for patterns insurance by at least 30% , and the establishment of joint - stock company is made up of public and private sectors.2 - The importance of partnership and alliance between the national insurance company and the Iraqi company within the frameworks of agricultural insurance in particular

المرونة التنظيمية وانعكاساتها في الاستجابة لمتطلبات الاداء العالي : بحث ميداني في مديرية البلديات العامة == Organizational Flexibility And Its Impact In Responding The Higher Performance Requirements;Field Research In The General Directorate of Municipalities

اسم المؤلف: قصي اسماعيل مدب حسين الخزرجي
اسم المشرف: ناظم جواد عبد سلمان الزيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة البلديات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان الغرض من هذا البحث هو لقياس مدى تاثير المرونة التنظيمية بابعادها ( مدى الاتزام في القواعد والتعليمات, ومدى استخدام السلطة ) في تحقيق الاستجابة لمتطلبات الاداء العالي بابعاده ( التوظيف الفعال , التدريب المكثف , تحفيز العاملين , مشاركة العاملين ) في مدير | The purpose of this research is to measure the impact of regulatory flexibility dimensions (formal and authoritarian procedures) to achieve response to the requirements of high performance dimensions (the effective recruitment, intensive training, motivate employees, participation of workers) in the general municipal Directorate as one of the directorates of the Ministry of Municipalities and Public Works. For the purpose of this measure it has been selected sample composed of 88 individuals from the research community represents the levels of assistant general manager of department heads and managers of people and some of the staff to answer the questionnaire prepared for the purpose Hama. For the purpose of analyzing the data and draw conclusions have been the use of statistical and descriptive and analytical (such as circles calculations, standard deviations, correlation analysis, and analysis of simple linear regression). The research found a group of the most important conclusions. The results of the analysis showed no significant positive relationship between Formalities and high performance. While the moral relationship between authoritarianism and high performance the fact that there are no negative signal and this means that the more attention formalities by one unit high - performance increased by one unit. The more attention in the authoritarian practices by one unit Say higher Alade Bmekda one unit. The researcher also concluded that the explanatory variables differentiated the opposite of what the back of the results of the variable adopted, and this explains the quest researched the organization towards high performance requirements, but under the influence of an administrative device traditionally is not consistent with the current reality in terms of the use of time and cost, but proceeding according to procedures characterized Balsmh and central Graham Walterz

متطلبات تطبيق المواصفة (ISO 9001 : 2015) في المركز العراقي - الكوري للتدريب المهني في وزارة العمل والشؤون الاجتماعية : دراسة حالة

اسم المؤلف: قتيبة ناظم فرمان
اسم المشرف: عبد الناصر علك حافظ
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: تقويم الاداء
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى دراسة الية تطبيق متطلبات المواصفة الدولية(ISO 9001 : 2015) في المركز العراقي - الكوري للتدريب المهني العائد الى وزارة العمل والشؤون الاجتماعية لغرض تهيئة المركز للحصول على شهادة المطابقة مع متطلبات المواصفة الدولية(ISO 9001 : 2015) بعد ا | This research aims to study the mechanism of application of international specification requirements (ISO 9001 : 2015) at the Iraqi Center - Korean Vocational Training return to the Ministry of Labour and Social Affairs for the purpose of creating the center to get a certificate of conformity with the requirements of the standard (ISO 9001 : 2015) after it is identified and diagnose the reality of quality management system by identifying strengths and weaknesses in the system. Has been completed in this research steps for the rehabilitation of the center for such testimony was to establish training courses for working individuals at the center and the announcement of senior management pledge to abide by the application of the requirements (ISO 9001 : 2015), as well as the preparation of quality manual and a guide to the procedures of the center in accordance with international standard.And it adopted the case study method to conduct the search, was the use of checklists (Chick Lists) Private International has been stated (IS0 9001 : 2015), and through the field of cohabitation and conducting interviews and access to records and documents have been collecting data was to measure the extent of the application and documentation based on percentages, the arithmetic mean is likely.After that it seemed a researcher working on the application requirements of the standard establishment of workshops and training sessions and supervising the creation of binders for what has been stated it has compatibility attributed to the requirements of the specification increased from (49% ) to ( 60% ), in addition to dealing with the standard guideline requirements (ISO 10015 : 1999) to measure the success in changing the level of work towards better conformity with the needs of the trainees, Among the most prominent conclusions of the adoption of the senior leadership of the practices of quality and willingness to apply the international standard requirements, as well as owning a place basic infrastructure to qualify from the application requirements of the standard, and so we recommend Korean Iraqi Center in communion with donor organizations and international certificate (IS0 9001 : 2015) for the purpose of obtaining a certificate Conformity after conducting visits from external auditors to examine the compatibility with the requirements and measure the gap level, including help in the certification of the center

تحسين اداء العملية التمريضية على وفق ابعاد جدولة الخدمة : بحث ميداني == Improving Nursing Process Performance Based On Service Scheduling Dimensions (Filed Research)

اسم المؤلف: فيصل علاوي نعيمة الفرطوسي
اسم المشرف: فضيلة سلمان داوود
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى تسليط الضوء على ابعاد جدولة الخدمة والتي شملت (سهولة تادية العمل، والرضا عن العمل، والعوامل الصحية، والجوانب النفسية، والقضايا العائلية، وتقليل وقت الانتظار) في تحسين اداء العملية التمريضية والتي تتضمن)الرغبة في الاداء، القابلية على الا | This present paper sheds the light on dimensions of scheduling the service that includes(the lead time of performing the service, satisfaction, health factors, psychological sides, family matters ,diminishing the lead time that improve performance of nursing services including (the satisfaction of performance, the ability to perform the performance, opportunity of performance). There is genuine problem in the Iraqi hospitals lying into the weakness of nursing staffs, no central decision to define and organize schedules. Thus the researcher has chosen this problem as to be his title. The research come a to develop the nursing service schedules and improving performance of nursing services submitted in the Iraqi hospitals in addition to adhering international standards and scientific methods application as to contribute into raising its level to highest one suited to international one.To know the nature of the nursing services schedule and nursing care improvement, the researcher has made comparison between the hospitals as to measure to what extent these dimensions be applied. This could be done by depending on dimensions of Arabic and international study. The scale includes sample of nursing staffs working in the Baghdad Health Office/Rusafa - related hospitals (5240)nursing staffs, the martyr alSadr hospital(325)nursing staffs ,and (53)questionnaire, the martyr of Dhari Al - Fayadh hospital(152) nursing staffs, and (24) questionnaire , hospital of neurotic sciences(140)nursing staffs, and (23) questionnaire ; the sample amounted 100 individual.It has been reached to set of conclusions that indicate the hospitals do not take into consideration the healthy, social, psychological conditions for nursing staffs when preparing schedule of nurses based on system of day and night exchange

دراسة وتحليل نظام الاتصالات التحريرية : دراسة حاله في وزارة الصحة

اسم المؤلف: فوزي هاشم اللامي
اسم المشرف: عبد السلام لفتة سعيد
الموضوع العام: الادارة والاقتصاد
السنة: 2008
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى تحليل ودراسة نظام الاتصالات التحريريه المستخدم فى وزارة الصحه (حيث انه نظام بدائي وبسيط ويعتمد على نقل وتبادل الاتصالات التحريريه مابين دوائر الوزارة يدويا والتوثيق بواسطة السجلات وعدم استخدام التكنلوجيا الحديثة في ذلك النظام ) وذلك

برنامج لتدريب وتطوير مهارات قادة المنظمات الصحية العراقية == Aprogram For Training & Developing The Skilles of The Leaders of Health Organization of Iraq

اسم المؤلف: فليح حسن طخاخ
اسم المشرف: عباس علي ظاهر العامري
الموضوع العام: الادارة والاقتصاد
السنة: 2005
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: Leadership is considerate of central businesses for all head masters of the organizations and with different levels of organization and the featurs of the leader effects in the organize workshops as all and as well as different joints of the organization & it may consider by some people one of the most important features in the success of organization work.Today responsibility on leaders are more complicated it's not as simple as the past or the advanced technical devices which are dominate but that in front of the leader & the mangier devices & submissions he has to deal for reaching and obtain the aims of the organization & it's strategies the leader has to be aware of all conditions the might face him in these environments.Training process takes priority in changing & the required straightening in manger behavior as well as acquiring them the general skills & special skills in their fields - business organizations spend to day great pudgites on training programs cause it is the best way available for business organization for adjusted the developing & not giving away the competitive in work sector that is targeted.From above we see the importance of management leadership & training the management leadership & developing them especially, and for this aim we present this paper to stand in the face of an important problem which is the low level of the available training programs that if it is available it will make the leaders of health organization mangier get benefit from it in all it's parts & divisions for health ministry.The research spread on four chapters the first one the research scheme while the second one shows the basis theory in leadership & training subjects and the third chapter showed the suggested program & it's applying & straightening steps and the last chapter tackle the conclusions & prorate recommendations

تاثير اعادة تصميم الوظيفة في الاداء المنظمي : بحث ميداني لعينة من مكاتب المفتشين العامين == The Effect of Redesign Employment In The Organizational Performance Field Survive For Some Ofgeneral Inspectors Beuea

اسم المؤلف: فلاح كريم صالح
اسم المشرف: فاضل حمد سلمان القيسي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: الرقابة والتفتيش
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يتركز موضوع البحث في دراسة متغيرين رئيسين في عمل مكاتب المفتشين العامين,وهي (اعادة تصميم الوظيفة ,والاداء المنظمي ) واتخذت هذه الرسالة من معرفة طبيعة علاقة واثر ابعاد اعادة تصميم الوظيفة بوصفه المتغير التفسيري من خلال ابعاده, (تنوع المهارة ,وتحديد المهمة | The research topic concentrated in the study of two of variables keys in the work of bureaus of general inspectors, a (re - design function, and performance Organizational).I took this thesis from knowing the nature of the relation and the impact of the dimensions of the job re - design as a variable interpretative through its dimensions are ( the variety of skill, specific the task , the importance of task, independence,opposit feeding ), and Organizational performance variable responsive through two dimensions are ( activity and qualitfication ), and in order to test the hypotheses of the research were understanding its variables in the form of a questionnaire. questionnaire was basis mean of gathering information which approved by the researcher as well as the use of three other tools : files, actual observations and personal interviews and it was distributed to 93 persons and the research was conducted on (5) bureaus general inspectors in Iraqi ministries ,the persons were four levels of employees : ( Director, head of Department, an official of Division and official of unit ) the topic of the research has been included multi intellectual questions which make the problem of the research, then determined its aims and its importance, and bureaus.used many of the statistical means to processing the required information , including the coefficient of a (Spearman), to test hypotheses of the correlation , and regression coefficient and analysis the critical path to test hypotheses influence and according to the results of the research find a set of conclusions , the most important was existence of a relation and impact between redesign job and its variables , and Organisational performance overall. I conclude the research with a set of recommendations : the necessary of redesigned job by the bureaus in a correct scientific manner and concern essential dimensions in the re search in order to reach good organizational performance, as well as the delegation of authority and responsibility toward decentralization as a motivate way and training for employee , which contributing to the success of the observing work in the.

علاقة التغيير التكنولوجي بنجاح المستشفى : دراسة حالة في مستشفى الصدر التعليمي بمحافظة النجف الاشرف == The Relation of The Technological Change In The Hospital Success (A Study To Case In Al - Sadder Teaching Hospital / Najaf Al - Ashraf)

اسم المؤلف: فلاح حسن علي الخفاجي
اسم المشرف: صلاح الدين عواد كريم الكبيسي
الموضوع العام: الادارة والاقتصاد
السنة: 2005
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: سعت الدراسة الى تحديد علاقة التغيير التكنولوجي بنجاح المستشفى، واستهدفت الدراسة مستشفى الصدر التعليمي بمحافظة النجف الاشرف كميدان للدراسة وحددت المدة ثلاث سنوات من 2000 - 2002، وقد اختيرت الاجهزة التي ادخلت الى المستشفى بوصفها عينة للدراسة والبالغ عدده | The study intends to specify the relation of the technological change in the hospital success, and Al - Sadder teaching hospital in Al_Najaf Al_ashraf governeer has been targeted as a study field and the period have been defined from 2000 up to 2002, then the equipments that entered to the hospital at that period have been choosed and described as a sample for the study and their appointed about (21) equipments.This study pursues to analyse the needs and the fact of the technological change process in Al_sadder teaching hospital, also it intends to answer the following questions : 1_What is the fact of technological change in the hospital (study field) ? 2_What is the level of the hospital management perception to the technological change as described as a gadget to reach the success?3_What is the role of the technological change in improving and reinforcing the organizational success of the hospital ?4_What are success needs of the technological change programs and its critical success factors ?In order to achieve the study goals, the main hypothesis has been defined which is (There is incorporeal correlation relation between the technological change and the organizational success) which leads to four subsidiary hypotheses after defining the changeables of the organizational success which are ]work productivity, machinery productivity, and employees satisfaction which are (annual adjusted doctor payment, and annual adjusted substaff payment), and payback period & reciprocal payback period [that show the correlation relation between the study changeables. these hypotheses have been tested statistically by : 1 - Percentage (%).2 - Correlation factor (R).3 - (t) test.4 - ( R2) factor. According to the results , the study appointed group of conclusions, the most important one that the hospital management invested the change in technology for most equipments in reinforcement of work productivity (in proportion of 67%), machinery productivity (in proportion of 67%), and employees satisfaction represented by ]annual adjusted doctor payment (in proportion of 60%), and annual adjusted substaff payment(in proportion of 50%)[. Also it can payback the costs of all new technologies within the hypothetical productive lifetime (in supported costs) but it can not payback the costs of the most new technologies (in nonsupported costs) within the hypothetical productive lifetime.And this study appointed group of recommends, the most important are : there is necessity to change the attention of health sector management to continuous intention to insert the continuous change in technologies and continuous improving all over the equipments and technological operations in the hospital, and there is necessity to the hospital management to keep its achieved profits from its policies to maintain the achieved success which represented by increasing work productivity, machineries productivity, and employees satisfaction. And there is necessity to the hospital management to modify its policies to gain more support from the government in the change of medical technologies where the change cost is not measured at cost / benefit level, but it is measured at the disease level where the health of the person and community, improvement of life, and decrease the death rate are the major profits versus change costs.

تحليل انتاجية اليات الخدمات البلدية : بحث تطبيقي في مديرية بلديات كربلاء == Analysis The Productivity of Municipal Services Vehicles Applied Research In The Municipalities of Karbala Directorate

اسم المؤلف: فريدون رحيم محمد
اسم المشرف: عبد السلام لفتة سعيد
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة البلديات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: Services occupies great importance in the lives of the urban population it can be said that the services sector is the basis for the activities of urban centers in the world, and if they Cities functions and activities of commercial, industrial, religious and other, these events are all based on the services sector, the city is successful And advanced to the extent that the services provided to residents.the research measuring production efficiency of municipal institutions in the holy city of Karbala for the seven institutions for the municipality of this city of great importance and to prepare the huge visitors who come from different Iraqi cities and Arab countries through the following : A description of the different mechanisms of action in the collection of waste and the method of work and the preparation of the vehicles used and time of work and related activities services provided.account statement and inputs, each according to its impact on the efficiency of the Municipal Corporation.It is known that the output measure of the institutions that offer the service is facing great difficulties, so were the main outputs account an amount of waste collected in tons through Maeetm collected from the machines and vehicles that collect waste, which represents an important axis to search through display types and sizes, as well as to the secondary output of the other space, serviced and the preparation of the role and the population.? Use Data envelopment analysis program to measure productivity..? Statement of the most important factors affecting production efficiency of municipal institutions.Search Results showed that the waste collection in the municipal institutions are mainly dependent on the Vehicles used to collect and methods used efficiently and effectively and Services showed that production efficiency vary between the municipality and the other institution depending on the properuseofresources

دور نظام معلومات الموارد البشرية في تحقيق متطلبات تقويم اداء اعضاء الهيئة التدريسية : دراسة تطبيقية في كلية الادارة والاقتصاد - جامعة بغداد

اسم المؤلف: فراس رحيم يونس كرو العزاوي
اسم المشرف: صلاح عبد القادر احمد النعيمي
الموضوع العام: الادارة والاقتصاد
السنة: 2007
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

تطبيقات معايير التميز الحكومي في تقييم الاداء المؤسـسي للامانة العامة لمجلس الوزراء : دراسة حالة == Appliction of Government Excllence Criteria For Performance Evaluation Studying Case In The General Secretariat For The Council of Ministers Circles

اسم المؤلف: فدك جواد كاظم الزبيدي
اسم المشرف: سعد علي حمود عباس العنزي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: سعى البحث الى تسليط الضوء على تطبيق الانموذج الاوربي للتميز (EFQM) في الامانة العامة لمجلس الوزراء، ونظرا لاهميتها ومكانتها ودورها الفاعل في تقييم اداء الحكومة العراقية، ظهرت الحاجة الى تقييم الاداء المؤسسي لها، ومدى تحقق التميز اخذين بعين النظر الانفتاح | The research seeks to shed light on the application of the European model of excellence (EFQM) (European Foundation for Quality Management ) in the Iraqi Cabinet, and due to their importance and status and its active role in evaluating the performance of the Iraqi government, the need to evaluate institutional performance is appear, and the achievement of excellence, taking into consideration the great openness and intensification of government competition and development emerged Universal Systems assessment based on the principles and criteria, organizations seeking to adopt strategies to excel through its focus on institutional performance, away from all the random lead to the decline of the level of performance required. So the aim of the research is in the construction and development of a form of institutional performance for Iraqi Cabinet to assess. As well as the diagnosis of the mechanism that can be applied to achieve excellence in accordance with the currently approved standards, and the degree earned from the actual implementationIraqi Cabinet Was chosen as an area for research, and designed checklists to collect data on the assessment of organizational performance by applying the European model of excellence standards, the fact that the data model fit with the needs and desires of the research community, and which can identify the strengths to keep them and reservoirs opportunities to exploit and the areas of the defect to be scaled, and take action to improve performance and the comparability of port performance and results achieved with the required target performance and results.The research finds the importance of assessing the quality of performance for government institutions seeking to organizational excellence. The success of the process of evaluating the performance you need to keep pace with technological development and work under the e - government helps achieve the overall speed and decision - making, as is the application of the European enterprise model for Quality Management Model and the right way to reach excellence being the most widespread and appropriate governmental institutions, and moreover it is necessary to have a especially the Division of strategic planning as well as evaluation of institutional performance within the Department of total quality management and institutional development, and the adoption of the weighted performance index card and as a measure of the performance of departments and sections of the Iraqi Cabinet. The research recommended that the importance of the strategic plan be in line with government targets year government program, the drafting of a model as a prize and an Iraqi national for quality and excellence similar Arab and international awards, the need to provide feedback as a result of the process of evaluating performance, and keep abreast of modern developments of the methods used in the process of assessing performance, as well as development technical, and to create a sophisticated environment that supports innovation and utilized in the process of continuous improvement, and finally the mainstreaming of the Iraqi Cabinet's experience to the rest of the Iraqi state institutions.

اشكال التمويل طويل الاجل وكفاءة السوق المالية : دراسة تطبيقية في سوق العراق للاوراق المالية == Forms of Long - Term Financing And Financial Market Efficiency (Applied Study of Al Iraq Financial Market)

اسم المؤلف: فتحية مزهر عبد الرضا القريشي
اسم المشرف: محمد علي ابراهيم العامري
الموضوع العام: الادارة والاقتصاد
السنة: 2006
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: استهدفت الدراسة تبيان الاثر الذي يمكن ان تفرضه حالة كفاءة السوق المالية على شكل التمويل المختار من قبل الشركات، وغطت الدراسة المدة الزمنية الممتدة من(1998) الى (2002)، وتطلب تحقيق هدف الدراسة اختيار عينة للدراسة تمثلت بجميع شركات القطاع الصناعي المدرجة | Of M. A degree in buisness administration titled (forms of long term funding and fiuancial marl financial market).Prepared by / fathia mizher abdul ridha Ei kurishi. The research targeted the in influence a which could by imposed by financial marl kot of funding form which is choosen by companies. the study coreves the periodo from 1998 to 2002. It reqnired a chieve the study target choose a sample for study rep resented by all industrial sector companies recorded in Iraqi financial market. The study based on main by po thes that l on assume that other factores are firm the form of funding are determined in the light of dominated market efficiency case - thus when when financial market is poor enough or in semi : powerful form it resort or I nternal funding form extern al funding.The study reaches to several conclusions , the most important. 1. when financial al market is efficient all funding forms are complet alterative 2. funding al ternatives are rarid in costs and its influence on estatl is hea valne.3. compare is on between market valne and real value proid the decision making abont establishment evaluation.the issuance timing according to this evaluation. the study also reaches to several recommendation from them are.1. the importance of raise Iraq financial market by money expose and spread contin uously and impose limitations on dealings.2. the importance of activate the other long term funding in Iraqi inancil market for its importauce which it could per form in reduce funding costs and enlarge establishment value.

العلاقة بين الدعم التنظيمي المدرك وممارسات ادارة الموارد البشرية وتاثيرهما في سلوكيات فرق العمل في عدد من شركات المقاولات العامة == The Relation Between Perceived Organizational Support And Human Resources Management Practices And Impact Them In Work Teams Behaviors of Number From Companies General Contracting

اسم المؤلف: فائق حمد عبد الدليمي
اسم المشرف: ناظم جواد عبد سلمان الزيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تتمثل مشكلة البحث بماهية علاقة الدعم التنظيمي المدرك وممارسات ادارة الموارد البشرية وتاثيرهما في سلوكيات فرق العمل. وطبق البحث في ثلاثة شركات تابعة لوزارة الاسكان والاعمار العراقية تمثلت ( بشركة المعتصم, وشركة الرشيد, وشركة المنصور للمقاولات العامة الا | Assimilating the search problem is what relationship the perceived organizational support and human resource management practices and impact their on team work behaviors. The research applied in three companies belonging to the Iraqi reconstruction and housing Ministry was ( Al - Moataseem - company, and Al - Rasheed company , and AL - Mansoor company of General construction ) In order to job on understand the nature of this relationship and influence. A random sample was taken of these companies based on (110) members, and may data were collected through a questionnaire. The researcher adopted on statistical methods of them ( correlation, and affirmative factors analysis) For test measurements and determine dimensions Provide the level of the search variables in the reflex of the sample answers and determine the relative importance, and also adopted on (matrix correlation and multiple regression analysis) to test existence validity relationships the link and effect of between variables. Among the important conclusions, results showed that human resource management practices and perceived organizational support, Affected high configuration on the work teams behaviors and this cherish that the variables Human resource management practices and perceived organizational support, working Synergy configuration in Improve work teams behaviors, which are working to increase the cohesion of employees with grasp to coordination and cooperation, working also to the detection for information and exchange between employees, and working to employee productivity increase and Improve quality them in product. Recommendations important included averment on the necessary to display and fixation a culture of the improve and excellence inside the companies on employees level within defile, Develop of integrated structure an process perceived organizational support and direction them in a fashion that commitment create and trust build with the employee, in addition to correct practices adopting for human resources management to beside perceived organizational support toward realization integral improvement in work teams behaviors.

فاعلية ادارة فرق عمل الحملات الوطنية للتلقيحات : دراسة استطلاعية لاراء بعض المشاركين فيها : دراسة تطبيقية في دائرة صحة بغداد الكرخ / قطاع الكرخ == The Effectiveness of The Teams Management In The National Campaigns For Immunization

اسم المؤلف: فائزة احمد امين الحكيم
اسم المشرف: سعد علي حمود عباس العنزي
الموضوع العام: الادارة والاقتصاد
السنة: 2005
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان بحثي هذا الموسوم بـ ( فاعلية ادارة فرق العمل في الحملات الوطنية للتلقيحات - دراسة استطلاعية لاراء بعض المشاركين فيها ) , كان الهدف منه هو دراسة العديد من العوامل المؤثرة في فاعلية فرق عمل التلقيحات , وذلك بغية تحسينها , وصياغة انموذج لفاعلية ادارة فر | My research that is called " Team Management Effectiveness In National Campaigns For Immunizations - Study for the opinions of some of the participants " , Aimed to study many of the factors influencing the effectiveness of the immunization teams , to improve this effectiveness , establish a model for the effectiveness of immunization teams in Iraq that can be useful for the health authorities , and to discover the problems and difficulties facing these teams and to establish suggestions to solve them. Also , to discover the relationship between the immunization team empowerment and their management effectiveness. The importance of this study is that the immunization are very important weapon that has a close relation to people health and the safety of the community by minimizing the spread of the communicable and infectious diseases , that cause a lot of illnesses , handicaps and death in the community. So , I was convinced that this study could help in improving the health status in the country. For this I dispensed 60 questioner lists that designed according to Likert's measurement and used the statistical styles to analyze the information collected. The results showed that their was importance impact and a positive relation between the immunization teams empowerment and their management effectiveness , this goes with previous studies

متطلبات زيادة الكثافة الهاتفية بين الاتصالات السلكية واللاسلكية == Requirements Increase Teledensity Between Wired And Wireless Communications

اسم المؤلف: فاضل داود سلمان الدايني
اسم المشرف: ناظم جواد عبد سلمان الزيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تهدف الدراسة الى الكشف عن واقع الخدمات الهاتفية الحكومية السلكية واللاسلكية في محافظات العراق [عدا اقليم كردستان] لمعرفة حجمها وتوزيعها المكاني مقارنة بحجم السكان فيها وتناولت الدراسة في مجمل مواضيعها، المقدمة ورؤية وزارة الاتصالات ورسالتها واهدافها والغ | The study aims to reveal the reality of phone services wired and wireless in the governorates of Iraq [ except for the Kurdistan region ] to know the size and spatial distribution compared with the size of the population , the study mentioned through its details, Introduction and the vision, mission and goals and objectives of the Ministry of telecommunications and the stages and steps of the study and previous studies , terminology and concepts and the limits of the study , also included a study of financial analysis and budget analysis as well as the opportunities, challenges and potentials , capabilities and weaknesses point of telecommunications and post com. (the one of the companies of Iraqi Ministry of Communications ), and then identify the problem with regard to telephone density and the number of switches and alternatives and possible solutions and evaluate these solutions.The study explained the reality of phone services and communications (wireless and wired) for each governorate , which included (switch Name , origin switch , type switch , switch capacity ) also dealt with the numbers of workers and the population and the current telephone density required.The study adopted two types of data : the first of data specialized on the numbers of employees and the numbers of the population and the numbers of switches and details in each province were obtained from Statistics Division and the hummen and Resource Division in the planning and follow - up department at the Iraqi telecommunications and post Company as well as the Central Bureau of Statistics and the second type of data represents data on phone capacity required and other data , obtained through an arithmetic procedures : such as results obtained , depending on population estimates in the provinces for the year ( 2012) to calculate the percentage and telephone density , this study explained that the reality of phone services is not consistent with its population since no shortage in the number of phone lines compared to with the preparation of the population , the number of switches (328) , and reached capacities telephone College in 2012 about ( 2070047 ) Subscriber , compared with whom should be included with this services and bringing them to the service with totaling ( 7443547 ), which represents the number of families , if Depend on the international standard in that the average number of members per family is four members , to reach the phone density is ideal up to ( 25%), the study also included a number of conclusions and recommendations

قرارات تصميم عمليات الخدمة واثرها في اداء العمليات : بحث ميداني في المركز التخصصي لطب الاسنان في العلوية == Decisions of Designing Service Process And Its Impact On Operations Performance - Case Study In Specialist Dental Centre In Al - Alwia

اسم المؤلف: حيدر عدنان غناوي
اسم المشرف: غسان قاسم داود سلمان اللامي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: سعت الدراسة الى استعمال قرارات تصميم عملية الخدمة عبر بيان الاثر الذي تحمله هذه القرارات على اداء عمليات المركز التخصصي لطب الاسنان في العلوية، وبما يسلط الاضواء على الوسائل التي تساعد في تقديم افضل الخدمات للمجتمع، اذ اعتمدت الدراسة في جانبها التطبيقي | The study sought to use the service process design decisions through explaining the impact of these decisions on the operation performance of specialist Dental Centre in al - alwia , and highlights the ways that help provide better services to the community, in its applied side the study based on a set of quantitative indicators used to describe the impact of customer contact and resources flexibility and capital intensity on performance of cost , quality, speed and flexibility, by taking into account certain external influences of customer contact and internal represent in resources flexibility and capital intensity. The study adopted the case study method in the specialty Center for dental/ al - alwia as one of the centers of the Baghdad Health Directorate/Rusafa, data were collected from the wrote - down data in records of patients and doctors and equipment used for the six working units within the Centre. The study has concluded a set of conclusions was notably the existence of bottlenecks in some periods as a result of sudden increases in numbers of patients because of the reliance on assumption estimates by doctors in appointing future appointments for patients, and then no mechanism by which to maneuver between doctors in the units where this bottleneck occurs, in addition to that there were several manipulations that can be made for each doctor that can utilize from doctors in units that have a surplus in Units that suffer from a shortage of doctors. The study was ended with practical recommendations highlighted the reliability of the average immersed in the communication process that occur between patient and doctor appointments for treatment rather than relying on subjective estimates by doctors, as well as the possibility of utilizing of the flexibility of the size, the number of patients as the basis on which scheduling doctors into units that leading to high performance of specialty Center, also the possibility of redeployment of available equipment in the capital - intensity units such as the teeth roots unit and oral and dental surgery to units of Less capital - intensity such as a dental renovation

سوء ادارة المشاريع وكيفية انعكاسه على وقت تنفيذ المشروع وارتفاع كلفته == Poor Project Management And How It Is Reflected At The Time of Implementation of The Project And Its High Cost

اسم المؤلف: غانم سلمان صالح
اسم المشرف: نادية لطفي عبد الوهاب الجنابي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة البلديات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تتركز مشكلة البحث في اخفاقات ادارة المشاريع لاغلب المؤسسات الحكومية العراقية في تنفيذ الخطط الموضوعة لمشاريعها المنفذة وبكافة اختصاصاتها ولاسيما المشاريع الخدمية والتي تسببت في اهدار الكثير من الاوقات والاموال المخصصة لتلك المشاريع والتي اشارت اليها اغلب | The research aims to evaluate the management of a number of projects implemented according to project management body of knowledge (PMBOK, 2013) in the municipality of Afak municipality Directorate which belong to the Directorate of the municipalities of the province of Diwaniyah, amounting to (8) service projects as a sample research of the total (76) implemented service projects for municipal institutions of the districts and the areas of the province of Diwaniyah due to the of difficulty Viewing all official documents of the projects implemented for these institutions in order to determine the gap between the guide elements and the currently applied "in the management of these projects, as well as" the use of some quantitative measures as an indicator of the performance of the scheduling and the index cost performance and the critical ratio as well as the efficient scheduling and efficiency of the cost of the budget, the research adopted the applied research approach by examining the form (Check list) according to project management body of knowledge version fifth in 2013 and includes 10 elements include (47) items and a total score (329) degrees distributed on elements according to its importance, and as a number of quantitative measures used on the time and cost of the research sample to determine the amount of overtaking, the research came up with the conclusions perhaps their most notable are is the weakness of the research sample project management with the absence of proper planning and the adoption of speculation for the time and cost based on personal experience which are wrong in many cases, and that is reflected in the overcome of time and cost of the most implemented in municipal institutions in the municipalities of Diwaniyah Directorate projects, the research found a number of recommendations, including the application of project management body of knowledge in all of its paragraphs elements with the use of computers to analyze the activities and control through adoption of a number of software related to project management

جدوى اقامة تحالفات ستراتيجية بين القطاع الصحي العام والخاص == The Benefit of Making Strategy Alliances Between The Public And Private Healthy Sectors

اسم المؤلف: عمار ياسر حسين الركابي
اسم المشرف: انتصار عباس حمادي الدليمي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تهدف الدراسة الى معرفة مدى امكانية تطبيق التحالفات الاستراتيجيه في القطاعين الصحيين العام والخاص لغرض انجاحه في العراق.والتحالف في بحثنا هذا هو الالية اللازمة لتدعيم ركائز كلا القطاعين بهدف تامين المجتمع بالخدمات الصحية التي تتسم بالكلفة المنخفضة والكفاءة | the study aims to determine the applicability of strategic alliances in both the health and public sectors for the purpose of its success in Iraq. And the Alliance in our research this is the mechanism necessary to strengthen the pillars of both sectors in order to secure the community health services that are cost low and high efficiency. And the level of importance of such alliances and the possibility of their application after We took the Health Department of Dhi Qar, as a society to search It also aims to study the reality of health organizations in both the public and private sectors, Matkdmh of health services and therapeutic and diagnostic very important to the community.The study includes a variable one key is the possibility of implementing the strategic alliance in fact, the Iraqi health and its impact in improving the health service, and strategic alliance here is to establish an effective partnership between the sectors of public and private health and take advantage of all the possibilities of scientific, material and technological in the provision of health service quality. Has been tested through this variable parametric statistical methods, and used the questionnaire as a way to collect data and all were subject to a test of validity and reliability. Through this research we see the strategic alliance relationship and its impact on improving the health service for the better and try to find the strengths and weaknesses and maintain strengths and address weaknesses and improve the health institutions to advance forward and bringing it behind the developed world. The study consists of three chapters, devoted the first chapter of the methodology and previous studies, and the second to display the theoretical framework of the strategic alliance and its impact in improving the health service, and the third chapter was devoted to the practical side, testing the statistical hypothesis as well as the most important conclusions and recommendations. The most important findings of this study is that the system of the strategic alliance has a positive effect to improve the health service. This system reduces the burden of physical and risk - sharing and this leads to increased confidence in the services provided to patients and also lead to improved health service provided. Provide the infrastructure necessary for a strategic alliance and potential administrative and regulatory laws as well as the general culture and the level of acceptance with the staffs of health are the elements most effective for improving the health service and forgotten the essential role of the state in approving and assigning such a alliance strategy has a direct impact in the policy of the state of health. Another important recommendation is that there is a breeding ground for innovative ideas and high culture and the application of these alliances and find the laws and the relevant legislation in order to make the most of the sectoral and public sectors and provide better services to citizens. And raise awareness about the benefits of the alliance of workers in the private and the community because it can not establish a strategic alliance unless there is cooperation and support from everyone. As well as a law binding by the state to establish alliances with the private sector and government facilities to the success of the strategic alliance.

ادارة المؤسسة الصحية بين المركزية واللامركزية وانعكاساتها على جودة الخدمة الصحية لمراكز الرعاية الصحية في محافظة كربلاء المقدسة == The Healltth Iinsttiittuttiion Admiiniisttrattiion Bettween Tthe Centtralliizattiio&Decenttralliizattiion And Ttheiir Iimpactt On Tthe Qualliitty of Healltth Serviice Tto Healltth Care Centters Iin Tthe Proviince of Karball

اسم المؤلف: عمار عماد الاعرجي
اسم المشرف: رعد عبد الله عيدان الطائي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The research aims to know the current organization of health institutions in terms of centralization and decentralization and its impact on customer satisfaction through its reflected on the quality of health service provided. By searching the literature review of administrative and shed light on the role of administrative organization in the management of health institutions were also clarify the concept of centralization and decentralization as one of the aspects of the organization and the advantages and disadvantages of each of them, on the other side was to clarify the concept of service quality dimensions in health ten. On the practical side was selected two samples : the first was managers and assistants to primary health care centers in the province of Karbala, numbered 48 for the measurement of where you stand the administrative organization of these centers in terms of centralization and decentralization, and the second was patients those institutions and reached the 120 for the diagnosis of the extent to which these institutions to the needs of the citizens of health services by measuring the quality of services provided, and the appropriateness of the current organization to improve those services. The most important researcher conclude that the administration of public health Karbala follow the central work of administrative with primary health care centers in all the functions of the organization, and came customer satisfaction to achieve the level of acceptability are good but at the same time did not rise to the level of ambition, which indicates that there is no compatibility between the system Central approach and the level of customer satisfaction on service provided The most important recommendations, should be given sufficient powers to manage the health centers to carry out the functions assigned by the organization better and gradually, and the most important aspects of the grant of powers is in the management of human and financial resources as the basis of the work of organizations

السيناريو الاستراتيجي لاستدامة الموارد المائية في القطاع الزراعي : حالة دراسية == The Strategic Scenario For Water Resources Sustainability In The Agriculture Sector A Study Submitted To The Council of The College of Administration And Economics / University of Baghdad

اسم المؤلف: عمار صلاح احمد
اسم المشرف: لورنس يحيى صالح
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان جسر الفجوة الاخذة بالتوسع ما بين احتياجات العراق من المياه اللازمة لتحقيق التلبية الكاملة لكافة متطلبات القطاعات (المستخدمة للمياه) وما بين التراجع المخيف في توافر المياه العذبة قد اصبحت مسالة بالغة التحدي لهذا البلد, ذلك بان الوضع المائي فيه اخذ | Bridging the ever - expanding gap between Iraq`s water needs to fully meet the requirements of all water - user sectors, and the fearsome decline of freshwater availability, has become a very challenging issue to this country. That is because its water situation is deteriorating faster than anticipated, and that the water flowing into it, is going to be reduced significantly within the next few years mainly due to the ambitious developing plans of the riparian countries in Tigris & Euphrates basins namely (Turkey, Syria, Iran), Specially with the absence of comprehensive permanent watersharing agreements, in addition to climate change and other causes. What imposes an urgent necessity to leave the traditional water resources management towards The Integrated Water Resources Management, in order to achieve the sustainable development, and not to have the water shortage issue as an imminent threat in the years ahead. Since the agricultural sector is the greatest consumer & waster of water in Iraq, then any attempt targeting water resources sustainability should start from this very sector, through the implementation of a gradual & systematic comprehensive reforms & certain technical procedures that aim (as a whole) to the optimal efficient use of water resources in the agricultural sector, which represents a prerequisite for achieving the sustainable development (economically, environmentally, socially), and forms a safety factors that repels the anticipated consequences of difficult water conditions in the years ahead. This research is not only identifies an unsolved problem that is often neglected, but it also makes (through a strategic orientation) a detailed four - priorities - strategy that describes a plan of actions need to be taken soon and how to deal with each priority effectively, in terms of moving towards the sustainability of water resources in the agriculture sector. The research gets conclusions, and recommendations in which one of them is the need of conducting an affiliated studies, practical researches, and implementing series of programs aim to rationalize fresh water use in the agriculture sector, raise irrigation efficiency on filed scale, and raise water& crop production. Key words : Sustainable Development - Water Resources - Agriculture Sector - SWOT Analysis - Water Pricing - Water Users Association - Legal & Institutional Reform - Raise Irrigation Efficiency - Rehabilitation.

تخطيط الدعم الحكومي للقطاع الزراعي في محافظة الانبار : رؤية استراتيجية == Planning of Governmental Support To The Agriculture Sector In Al - Anbar Governorate

اسم المؤلف: عمار صالح مخلف الفهداوي
اسم المشرف: بلاسم جميل خلف الدليمي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يسهم القطاع الزراعي في الاقتصاد بدور كبير في تحقيق التنمية الاقتصادية الشاملة، وذلك من خلال ما يوفره هذا القطاع الحيوي من محاصيل زراعية تدخل كمواد اولية ووسيطة في معظم القطاعات الاقتصادية الاخرى , فضلا عن دوره في توفير المنتجات الغذائية الضرورية لتلبية حا | The agriculture sector participates with a vital role in achieving the overarching economical development through what it offers as agriculture crops that can be used as raw materials in most economic sectors, in addition to food products that meet the domestic needs role in providing, and its vital participation in the Gross Domestic Product (regardless the oil and energy sector in Iraq).Nevertheless, Iraq still suffer from a shortage in the agriculture product, and a shortage in meeting the domestic food needs due to the hard circumstances that Iraq faced in the past decades which reflected its negative impacts on the agriculture sector in Iraq.Despite of the availability of arable lands, water, and labor in the agriculture sector, in addition to the need of the local and global market to the strategic crops for its good quality, which are all success factors to the investing projects that are able to meet the market need, in addition to population augmentation which pushed to more demand on food product.The importance of search about the importance of governmental supply to the agriculture sector and analyzing the governmental supporting of the agriculture sector and focusing on the importance of strategic planning in orienting the governmental support in ways that fortify the increase of production and decrease the production costs through a strategic plan, and get the advantage from this oriented support and implement the plan for improving the situation of the agriculture sector in Iraq.In order to achieve the study goals, it was divided into five chapters : chapter one, explains the study approach. Chapter two, explains the theoretical frame of strategic planning and governmental support, and was divided into two sections; the first explains the idea of the concept, importance and stages of strategic planning. The second section explains the concept, importance, causes, and problems of governmental support.Chapter three explains the practical part in terms of situation and kinds of support to the agriculture sector in Al - Anbar governorate, with two sections : the first one explains the situation of the agriculture sector in Al0Anbar governorate (botanic and animal), while chapter two explains the kinds of governmental support including the agriculture initiative.Chapter four consists of the strategic vision in order to activate the governmental support to the agriculture sector in Al - Anbar governorate , and also consisted of the most conspicuous challenges that face the strategic support and vision to the governmental support the agriculture sector in Al - Anbar governorate.And finally, chapter five that explains the conclusions and recommendations

تقويم الاداء الصحي وفق منظور استراتيجي باستعمال بطاقة الاداء الموزونة : دراسة حالة مركز صحي العامرية في بغداد

اسم المؤلف: عمار شهاب احمد الشايع
اسم المشرف: سناء عبد الرحيم سعيد العبادي
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: من المعروف ان المؤسسات الصحية تعمل في بيئة ديناميكية تهدف الى البقاء والاستمرار لبلوغ ما خطط لها من اهداف, فان تعاملها مع الزبائن وبمختلف شرائحه وفئاته ومناطق وجوده يمثل الركن الرئيسي في بلوغ مبتغاها, ولاشك ان تحقيق هذا المبتغى والهدف لا يتم من دون | It is well known that health institutions work in a dynamic environment aim to survive and continue to achieve the planned objectives, the deal with customers with various classes, categories and regions represents a main corner of its achievement and no doubt that achieving this target will not be possible without a planned and programmed reaction and according to scientific bases compatible with the accuracy and sensitivity of the performed work and the great responsibility entrusted to workers in this field, through provide health services to customers across different departments and various specializes in the health field, research problem was defined in both theoretical and applicable areas, the contribution of the theoretical on measurement and total assessment for the strategic performance to the Health Centers was not big, in addition to the need in the Iraqi library and the Arabic library to a research related to the health centers and its assessments, initial survey in the field showed that health centers rely on a simple system and its standards, results and comprehensiveness, this research aims to evaluate the performance of health according to a strategic perspective to the Centers for Primary Health Care according to a new technology for the health centers which balanced scorecard by a system designed to evaluate the performance of the centers of primary health care, address the problems of the evaluation system that currently has been used in the health centers, and formed the importance of this research from the importance of the individual and its part in the society, as the success and the development for the community depend on it, the health center for primary health care is considered as a very important institution for its diagnostic, therapeutic and preventive services to the community, the researcher had depended on the method of case study through meetings in the work field, to get the required results by proposing a model of performance based on the technology of the balanced scorecard to evaluate the performance of health centers in Iraq and applied that in Al Ameria Primary Health Care Center "our research subject," this requested make interviews with "the research sample" a number of health center officials, experts of 10 members, five of them are the officials of the units in the health center, an expert who is in charge of the process of assessing the performance in Al Ameria Primary Health Care Center, three doctors (one is specialist and two are jurisdiction practitioners, in addition to the director of the center who had an important part to achieve these health results.The most important theoretical and practical conclusions that have been concluded by the researcher are : - 1. The performance measures strategic based on the balanced scorecard to provide the full picture of the causal relationships that lead to achieve strategic goals. 2. The balanced scorecard in the evaluation of the healthy performance shows where health center is excelled? why? where is his weaknesses? how is it managed?.3. It is not possible to manage the performance without measurable. The research concluded to some of the following recommendations : 1 - Put the Incentives system linked to the evaluation system. 2 - Supplies provision and the necessary requirements for the success of the application of the evaluation system. 3 - Adopt the principle of public the evaluation system. 4 - The best investment of human resources working in the health center.

بناء سلوكيات المواطنة التنظيمية ودورها في تحسين الخدمة الطبية : بحث تطبيقي في مستشفيات دائرة صحة بغداد - الكرخ == Building of Organizational Citizenship Behaviors And Its Role In Improvement of Medical Service Case Study Al Karkh Hospitals

اسم المؤلف: عمار جليل سباهي العابدي
اسم المشرف: سعد علي حمود عباس العنزي
الموضوع العام: الادارة والاقتصاد
السنة: 2015
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: سعى البحث الى عدة اهداف للتعرف على المفاهيم الحقيقية لكل من المتغيرين الاساسيين في البحث وهما : تحديد العلاقة بين سلوكيات المواطنة التنظيمية , والخدمة الطبية في المستشفيات وتحسينها, التي تحتاج الى دقة في رعاية المرضى على نحو ينسجم وتطوير صياغة البناء ا | The research seeks to several targets to get to know the real concepts for each of the two variables regulars in the research, namely : defining the relationship between the behavior of organizational citizenship, and medical services in hospitals and improve that require accuracy in patient care in line and the development of the formulation of social construction and economic sound, and determine 'What is the relationship between personality traits of medical Angels (gender, age, marital status, educational attainment, number of years of service, the medical title (career) with all of the behavior of organizational citizenship and the role of improving the medical services within the hospital, in order to make sure the differences in Find answers sample, and also provide helpful suggestions in Iraqi hospitals to build a distinct organizational citizenship behaviors and improve the quality of medical service.It was identified field problem before embarking on research through the distribution of a questionnaire to measure (1) (Appendix 1), the sample selected randomly, and after treatment clauses and spilling it statistically, it was concluded that there is a very weak by hospitals and physicians in the management of hospitals interesting the field of research, as well as that there is a very weak interest from hospitals and medical management of the service provided to patients, and there is an effort to improve hospitals in the area of research, and this current research as a starting point.I've been eating a gateway theoretically integrated with respect to the behavior of organizational citizenship in hospitals, as well as has been the concept of medical service, while the practical side has been adopted on the descriptive and analytical through a questionnaire (1) (Appendix 1) and identification (2) (Annex 2 ), which have been prepared and presented to the arbitrators, and focused research problem and is the behavior of organizational citizenship and the extent of adoption of Doctors Hospital research it, and its role in improving the quality of medical service in Iraqi hospitals, it is a broad subject aspects and important Botarh and fields, in terms of being affect the process of work and its development and growth of the medical staff in the fields of competence.In order to achieve the effect on the search hypothesis it has been distributing a questionnaire (2) number (106) on a sample of medical staff in the surveyed hospitals, was the questionnaire design as a tool for President in access to data and information, have included research sample various medical staffs, which included (Doctors competence Doctors consultants, two senior resident doctors, resident doctors periodic), have been addressed through a programmatic (SPSS.V22 - AMOS.V22) statisticians. And through which concluded that there is little effect of the behavior of organizational citizenship to the improvement of medical service in the surveyed hospitals, in addition to the lack of variations in answers doctors study sample attributed to personal variables that include (age, marital status, and educational attainment, and the number of years of service, Medical and address).Words key (key) : organizational citizenship behaviors, personality traits to physicians, physicians attention, care for the sick and improve medical service, Iraqi hospitals.And united conclusions, that he was not there the attention of doctors, whatever the personal traits of hand (age, marital status, educational attainment, and the number of years of service, medical and address), which led to poor practice behaviors organizational citizenship, and so for the improvement of medical service in terms of lack of interest departments to patients by a doctor of view, leading to weakness provided medical service to them, while he found that there is a positive impact and moral relationship to the behavior of organizational citizenship five dimensions (altruism, conscience conscious, and the spirit of tolerance, civility and kindness, and voluntary participation) to improve medical service, But it was the level of little effect, as a result of the low level of organizational citizenship behaviors in the hospitals of the Department of Health Baghdad / Karkh area of research.

اثر التوجه السوقي والتعلم المنظمي في اداء الاعمال : دراسة استطلاعية لاراء عينة من مدراء المصارف العراقية == The Effect of Market Orientation And Organizational Learning In Business Performance An Exploratory Study of A Sample'S Opinion of Iraqi Banks Managers

اسم المؤلف: عماد علي محمود الدليمي
اسم المشرف: عبد السلام لفتة سعيد
الموضوع العام: الادارة والاقتصاد
السنة: 2009
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تناولت هذه الدراسة التوجه السوقي والتعلم المنظمي كمتغيرين مستقلين تضمن كل منهما ثلاثة ابعاد فرعية، ومتغير اداء الاعمال كمتغير تابع لهما، وقد تفاعلت هذه المتغيرات الثلاثة لتشكل الاطار الذي تدور حوله هذه الدراسة، والتي تهدف الى تحديد اثر كل من المتغيرين الم | The study tackles the market orientation and the organizational learning as independent variables each included three sub - dimensions, and the variable of business performance as affiliated variable. These three variables have interacted to form the framework around which the study revolves. Since the banking sector has become an important part of which service sector is made, as well as it represents the basic pivot for the process of building and the development of the economies of countries, the Iraqi banking sector have been taken to be the sample of this study. A nonrandom sample of nine Iraqi banks was chosen, including four state banks (Al - Rafdain, Al - RaSheed, Industrial Bank, and Agricultural), and five private banks (Baghdad, Investment, Middle - East, Darussalam and Al - Warkaa banks). The data were collected from 132 managers working on the first and second levels. A questionnaire form was used as the main instrument of data - collection, in addition to personal interviews, and some reports, and statements about the banks. In order to process these data, a set of statistical methods such as (mathematic means, standard deviation, percentage, Spearman correlation coefficient, Mann - Whitney test coefficient). Upon the measurement and analysis of the study variables and testing the correlation and the exchange interaction, the study comes up to a group of conclusions among which the high level of variables of the study samples, another finding is that there is correlation relationship between the two independent variables (the market orientation and organizational learning), in addition to the existence of moral effect for the mutual relationship in business performance. While it turned out that the effect of each variable become weaker in business performance individually. On the other hand, it turned out that there is no differences in the opinions and viewpoints concerning the sample among the state and private companies and the sub - dimensions. A set of recommendations were put on the basis of the findings of the study. Finally, the researcher suggested some future studies that enhance aspect.

تطوير نظام خبير لتصميم نظام التصنيع الخلوي وجدولته : دراسة حالة في الشركة العامة للصناعات الكهربائية == Improvement Expert System To Design Cellular Manufacturing System & Schedule It A Case Study At General Electric Industries Corporation

اسم المؤلف: علي محمد جسام الجبوري
اسم المشرف: صباح مجيد سعيد النجار | زهير عيسى الداوود
الموضوع العام: الادارة والاقتصاد
السنة: 2006
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تواجه الشركات الصناعية منافسة شديدة على المستوى المحلي والعالمــي، تمثلت هذه المنافسة في تخفيض الكلف الى ادنى مستوى ممكن للوصول الى سعر تنافسي يحقق للشركة اكبر حصة سوقية، مع الاخذ بالاعتبار مسالة تحسين الجودة التي تلبي حاجات الزبون ورغباته، ومن اجل الوصو | Manufacturing companies face a great competition in both local and international level, this competition was represented by decreasing the costs to the possible minimum levels in order to come about a competitive price that achieves the largest market participation to the company taking in consideration improving the quality of products to meet the needs and wishes of costumers and to reach to the product flexibility which is usually related to the functional manufacturing systems and to raise the production efficiency related to the quantities production, therefore it was recommended to use cellular manufacturing system since it is one of the successful eateries. This system is based on the idea of gathering different machines in groups so as to treat the group of similar parts, which results in the formation of semi - independent manufacturing cells. The aim of the study is to design a system called (IESCMSS) which depends in the expert as one of the artificial intelligence technologies and this system consists of two parts, the first one is interested in generating different solution to the problem of the formation of manufacturing cells by using a group of cell formation methods. This part also presents advice to the user about doing possible changes and evaluating according to the group of efficiency measures for cell formation to choose the best method. The second part of the system acted on loading the work orders on the cell in order to estimate the energy of both machines and cells, and applying a group of the rules of scheduling the cellular manufacturing system and comparing between them according to a group of measures that evaluate the activity of scheduling rules and recognizing the performance of each rule to choose the best one. The expert systems was designed depending on the (Visual Basic) language which is considered the suitable environment to design advanced programs and to verify the possibility of applying those programs to obtain quick and precise results. The scientific importance of this study was originated from its humble participation to fill the gap in the process of treating the problem of the formation of manufacturing cells and scheduling them as well. The study has depended on the case study manner as a method to know the results of managing the expert system (IESCMSS). The study sample were taken from Tammooz air conditioner factory. The most important conclusions of the study were : the AVV method in forming manufacturing cells exceeded the other methods in view of the group of formation efficiency measures. The results of applying the expert system showed a new method in doing the process of reassignment to the machines and the parts quickly and precisely in addition achieving accuracy and quickness in doing the processes of loading and scheduling to each cell generated from the application of formation methods

الية تحقيق العدالة الاجتماعية في توزيع التخصيصات الاستثمارية في ظل اللامركزية الادارية : بحث تطبيقي في محافظة واسط == Mechanism of Achieving Social Justice In Distributing Investment Allocations Under The Decentralization, Applied Research At Wassit Governorate

اسم المؤلف: علي محسن داود
اسم المشرف: فضيلة سلمان داوود
الموضوع العام: الادارة والاقتصاد
السنة: 2013
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يشهد العراق تحولا سياسيا مهما وتاريخيا من نظام الحكم المركزي الشمولي الى نظام الحكم اللامركزي الذي يقضي بتفويض صلاحيات واسعة للحكومات المحلية في المحافظات والمدن العراقية ويهدف هذا التحول الى تطوير وتحسين مستوى الخدمات المقدمة للسكان وبصورة عادلة.لذلك ف | Iraq has been faced a political and historical transformation from central ruling system to decentralized ruling system ,that lead to authorize many wide interests for local governments in provinces and local cities.This transformation aims to develop and improve the level of services that presented to people fairly So the aim of this research is to identify the range of achieving the social justice by distributing the investment shares for region development program under the shade of decentralized ruling presented by local authorities in wasit province ,and what are the effective factors in that reconnaissance of the opinions of these executive sides. The study discussed the meaning and the aim of social justice and decentralized ruling, and the importance of population criteria due to the importance of that criteria to achieve the justice by considering human as the one who is managing the development and the goal of development at the same time ,but that criteria is not enough to achieve justice. So it had been discussed groups of other criteria that should be considered to achieve that. The descriptive analytical methodology ,and the reconnaissance style have been used, and preparing for questioning air as a tool by the research to measure justice by distributing investment shares for region development program, and also the effective factors. It includes a community and study sample from the members of local legislative and executive authority(municipality counsels in districts and sub - districts in wasit province, and head departments that concern to execute projects ,and concern of University instructors as an important sample. The results of the research showed up a mess in the effective factors of distributing the investment shares, and weakness in the available resources and in the administrative operation representing by organizing, leadership and observing working sides to execute the project without active information system for decision makers. The results of the research showed up that the level of justice in distributing the shares was medium. Although there is a difference in distributing the shares in the districts and sub - districts of wasit province. The research includes many recommendations may help to raise the projects and mechanism to achieve justice

هيكل الانفاق الصحي ودوره بجودة الخدمة الصحية في ضوء معايير وزارة الصحة == The Structure of Health Spending And Its Role In Quality of Health Service According To The Ministry of Health Standards

اسم المؤلف: علي عبد الحسين حمدوش العيساوي
اسم المشرف: عبد السلام لفتة سعيد
الموضوع العام: الادارة والاقتصاد
السنة: 2017
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يعد الانفاق الصحي من العوامل الاساسية التي لها الدور الكبير في رفع مستوى جودة الخدمات الصحية لما له من الاهمية الكبيرة في توفير ماتحتاجه المنظمات الصحية من اجهزة ومعدات وادوية ومستلزمات اخرى في اداء خدماتها الصحية الى المحتاجين لها.وتهدف الدراسة الى است | Health spending is a key factor in raising the quality of health services because it is of great importance in providing health organizations with the necessary equipment, equipment, medicines and other supplies to perform their health services to those in need.The study aims to review the structure of health expenditure, know the level of quality of health service, and determine the relationship between the size and structure of health expenditure at the level of quality of health service.This study is a retrospective study of the structure of health expenditure in the hospitals of the Department of Health Najaf for the period 2011 - 2015, through data extracted from hospitals and the Najaf Department of Health Najaf.In a correlation analysis, Pearson correlation coefficient was used to measure the relationship between the two quantitative variables. A simple regression analysis was used in the tests to determine the effect of ( (Health service quality), and the Beta coefficient for the expected change in the dependent variable (QoS) due to the change in one unit of the independent variable (health expenditure) of Know the ability of the model to explain the relationship between independent and dependent variables.The study concluded that the level of quality of health service in all hospitals is very high for all years of study. This carries a very important conclusion. Either the hospital departments are 100% successful so that they invest all their resources properly. The quality assessment is wrong, especially that it is conducted by committees of the hospital itself. The study reached a number of recommendations, the most important of which is that the hospital departments are specialized in the management of hospitals and the adoption of indicators of maternal and infant mortality as an important indicator of quality of health service

تاثير انماط القيادة واستراتيجية ادارة المعرفة في التفوق التنظيمي : بحث ميداني في عدد من المصارف الاهلية العراقية == Effect of The Leadership Patterns And Knowledge Management Strategy In The Organizational Excellence Field Research In A Number of Iraqi Private Banks

اسم المؤلف: علي عبد الامير عبد الحسين كمونة
اسم المشرف: ناظم جواد عبد سلمان الزيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تناول البحث موضوع تاثير انماط القيادة واستراتيجية ادارة المعرفة في التفوق التنظيمي. وسعى البحث الى تحقيق مجموعة من الاهداف من ابرزها (معرفة مدى اهتمام المصارف المبحوثة بمفاهيم انماط القيادة واستراتيجية ادارة المعرفة والتفوق التنظيمي, وتشخيص مستوى وطبيعة ع | The research topic tackled effect of the leadership patterns and knowledge management strategy in the organizational excellence. The research sought to achieve a set of goals, most notably (See how much interest banks surveyed in concepts of leadership patterns and knowledge management strategy and organizational excellence, and diagnose the level and nature of the correlations and effect between the leadership patterns and knowledge management strategy and organizational excellence in the surveyed banks). Given the importance of the private banking sector and its impact on the country's economy has research was conducted in the (12) banks of the Iraqi private banks were randomly selected, namely, (Gulf Commercial Bank, Credit Bank of Iraq, Ashur International Bank, Huda Bank, the Bank of Babylon, the Iraqi Investment Bank, Elaf Bank Islamic, Dar AL Salaam investment Bank, Bank of Baghdad, Iraqi commercial Bank, National Bank of Iraq, the international development Bank). And applied the research on a sample of (120) people from the leaders in the surveyed banks (commissioners managers and branch managers, assistants of managers, and heads of departments). Find the questionnaire as a tool to get of data and information has been adopted as well as personal interviews conducted by the researcher with a number of leaders of the surveyed banks. The aim of the data and information processing is the researcher that uses a range of statistical methods which are { Test of Cronbach's alpha, arithmetic mean, standard deviation, coefficient of variation, rate of respond, simple correlation coefficient ,simple linear regression, the explanation coefficient (R2), test (T), test (F), path analysis }. The research also sought to test a range of major and minor hypotheses in terms of correlations and influence between research variables beyond initial answers research seeks to be validated in order to answer questions and field problem for research, was adopted Find two methods are complementary to each other to achieve the goals and test hypotheses which are (the Descriptive method, and The analytical method). The final result of this research is a set of results, which matched the hypotheses and the most important are : (banks researched interest of all the variables and dimensions of search, there is a significant correlation between the Search variables and Sub dimensions, having influence relations of the leadership patterns and knowledge management strategy in organizational excellence in the surveyed banks). The research also included a set of recommendations including : 1 - The focus on the leadership patterns in the surveyed banks due to their moral impact in organizational excellence, especially the network governance leadership being the most influential pattern in organizational excellence, through contact activation among all individuals and departments as well as the networks formation of internal and external communication in the surveyed banks and, which greatly affect in achieving organizational excellence to such banks and distinguishes it from its competitors.2 - Work to increase conditioning and integrate the patterns of administrative leaders in the surveyed banks with the strategy used for knowledge management in these banks, This is done through working to develop the skills and expertise of leaders in the field of knowledge exchange and activating the role of information technology to take advantage of the tremendous developments in this area. Additionally, this is also achieved through the development of programs to train and develop managerial leaderships to provide the greatest benefit from the knowledge possessed by the surveyed banks.

متطلبات التحسين المستمر لتطوير العمل البلدي في محافظة القادسية باستخدام انموذج مالكولم بالدرج للتفوق المؤسسي : بحث ميداني == Continuous Improvement Requirements For Development The Municipal Work In Al - Qadisiyah Province By Using A Form of Malcolm Baldrige For Institutional Excellence - Field Research

اسم المؤلف: علي عباس هيمص الشيباوي
اسم المشرف: سعد علي حمود عباس العنزي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة البلديات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف البحث الى عرض وتقديم الاطار الفكري والنظري لمتطلبات التحسين المستمر كفلسفة ادارية ومجالات التطبيق في محاولة لتقليل الفجوة المعرفية والعلمية في تبني هذه الفلسفة بهدف استخلاص الاساليب المناسبة، كذلك هو محاولة لايجاد صلة وثيقة بين اثر تبني متطلبات التحس | This research aims to offer and provide the intellectual and theoretical framework and requirements for continuous improvement philosophy administrative and application areas in an attempt to minimize the cognitive and scientific gap in the adoption of this philosophy in order to draw the appropriate methods, as well as an attempt to create a close link between the impact of the adoption of continuous improvement and good requirements applied to the development of municipal work quality and including construed to achieve higher than those of municipal institutions. So is the use of model Malcolm Baldrige institutional excellence to measure the quality of the work of the service departments in Diwaniyah province, through the preparation of (Check List) and ascertain the extent of the application of some service departments in Al - Qadisiyahh province (Directorate of Municipalities of Diwaniyah, the municipality of Diwaniyah Directorate, the Directorate of Water Diwaniya and Directorate streams of Diwaniyah and Urban planning Directorate in Diwaniya) standards Malcolm Award stairs and get to know how much winning the gap between the degree of the standard and the fact the service, as well as the preparation of the list of other screening which is measured by continuous improvement in service departments mentioned in Al - Qadisiyah province to measure the quality of municipal services through some indicators. Add to urge the service departments in Al - Qadisiyah province to improve their performance to reach the degree of reliability as the initiation of the attempt to apply the standards of total quality management is an important step needed to study and train and support the establishment of quality management efficient working on the follow - up all operations (administrative and technical) carried out by the departments. The key findings of the researcher is that most service organizations, including the Diwaniya municipality lacks a center or a specialized section meant to provide research and consultation by the municipal labor and diagnosis of the requirements of customers, but the municipality only to diagnose these cases raises in social networking sites and the Fund's proposals the municipality, and therefore it should municipal determine specialized division for the issuance of such research and consulting., also did not adopt the municipality of Diwaniyah administration and most of the service departments total quality management newly administratively concept administration failed to initiate the management of those service departments appoint a quality team to assume the responsibilities entrusted to it. The researcher recommends the need to establish a prize at the country level means excellence and awarded the highest authority in the country (granted by the Presidency of the Republic, for example) to service organizations superior, and be granted this award annually, to stimulate those organizations on the hard work and excellence in their work and foster a spirit of competition among them

استخدام تحليل سلسلة ماركوف في توزيع قوة العمل : دراسة حالة في وزارة المالية == Use Analysis of Markov Chains In The Distribuation of Labor Force Case Study In Ministry of Finance

اسم المؤلف: علي صباح هادي
اسم المشرف: محمود مهدي حسن البياتي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: نظرا لوجود مشكلة في الموارد البشرية في اغلب الموسسات الحكومية نتيجة ضعف التخطيط في العهود السابقة مما ادى الى وجود اختلال في قوة العمل (فائض , عجز ,او فائض في جانب وعجز في جانب اخر في ان واحد) فقد حاول الباحث الاجابة عن تساؤل حول امكانية استخدام طريقة تحل | There is a problem in human resources in most of the Government Institutions as a result of poor planning in previous eras, which led to an imbalance in the labor force (surplus, deficit or surplus on one side and deficit on the other side at the same time) researcher has tried to answer the question about the possibility of using the method of Markov chain analysis to identify needs in the workforce for a future for the purpose of facilitating human resource planning process to be integrated with the strategic planning process for government organizationsThe research also aims to clarify the link between the stages of human resources planning and the process of strategic planning through the situation in the Iraqi Finance Ministry study also provides a description of the analysis of Markov chain and used to predict the numbers of staff who remain in functional scores as well as to prepare those who will move to a higher level or leave the job in a period of time OBTAINED future based on data from the Ministry of Manpower in the center where the researcher took a sample of data for employees who obtained a BA and who starts career list them, when appointed in seventh grade and a certain competence for the years 2013 - 2014 databaseWas built matrix Markov prospects for transitions between grades and using Japman equation - Kolmugerov to predict matrix transition probabilities for two more years, as well as for the four years to come, and by knowing the initial distribution for each degree of functional (ie, the proportion of the number of each class to the total number of samples) were predicted to prepare staff the end of 2016 and the year 2018 for each degree of functional from seventh grade to first grade The paper also presents the idea of the skills that are summarized in the transfer of skills Bank (which dispense them NGOs) to him until they make use of them in other organizations for the purpose of reducing the social impact of the restructuring of companies and government organizations have been taking data for the case of a virtual hold Markov chain analysis, and then predict the numbers of staff for this the default state for a period of four years to come and perform calculations equations to determine the numbers of staff that will stop then the likelihood of transitions between the different grades down to the (equilibrium) of the number of employees that may help in achieving service role of government organizations in the community, The researcher came to several conclusions and recommendations of the most important recommendation using Markov chain analysis to predict the numbers of staff who move between grades for two years and four years to come and for different categories and grades, as well as between the sections that can move the employee among them

تطوير السياحة الدينية في كربلاء المقدسة من منظور ستراتيجي : دراسة حالة == Developing The Religious Tourism In The Holy City of Karbala From A Strategic Perspective

اسم المؤلف: علي زاير كاظم
اسم المشرف: لورنس يحيى صالح
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: هدف هذا البحث الى التعرف على دور المنظور الاستراتيجي في تطوير السياحة الدينية في كربلاء المقدسة وذلك باعتماد التخطيط الاستراتيجي كاسلوب عمل مع تنامي التحديات التي تواجه قطاع السياحة بشكل عام والسياحة الدينية بشكل خاص,اذ تعد السياحة نشاطا ضروريا للشعوب للع | This research aimed to identify the strategic perspective role in developing the religious tourism in the holy city of karbala by adopting Strategic Planning as an approach to confront the growing challenges that face the whole tourism sector generally, and the religious tourism specially. Since that Tourism has long been considered a necessary activity for all nations for many reasons like its direct impact in the economic, social and cultural sectors in addition to its impact in the international relations. The researcher has strived to study the tourism state of Karbala, and to study what this holy city have from features for the religious tourism which are represented by the holy shrines, with a survey for the most important obstacles that tries to overcome the religious tourism in karbala, those very obstacle that can be said that can be said that no strategy can develop the religious tourism without overcoming them first, by concerted efforts of all parties (the country ministries& entities with direct and indirect relation). The research also makes a simple comparison with the tourism state in Saudi Arabia, especially in the holy cities of Mecca and Al - Madina in order to take as much advantage from this experiment through number of variations. The industry of tourism is an industry of front &back correlations that does not succeed but with coordination and integration of all parties involved, and it is based on the foundations that can be represented by the services of (security, lodgings, transportation, high - competence human resources, etc.), and for this reason it is needed to set a strategy that draws the image of the religious tourism (what is should be, the way it can be accomplished, and its future) which was articulated in chapter three of this research. For that, the research has came up with an attempt to put the religious tourism in the right path through a strategy that develops it, and by following the art of strategic planning as an integrated approach for tourism, starting with the strategic analysis of the external and internal environment and then formulation the organization vision and mission, and the inspiring the strategic goals from the organization mission, them putting the goals into action according to the agreed priorities. and by determining of the alternatives, the selection was made to take one of the growth strategies which is the strategic vertical integration for the interrelated activities as a main strategy, and selecting the alliances strategy as a strategic alternative, and then working by the empowerment strategy simultaneously in order to develop the human resources that is considered as the basis of religious tourism development, then moving to the process of formulation and implementation and strategic control, then passing to the process of feedback that is indispensable in all the stages of the strategy, that enables the higher administration to update the vision as well updating all the strategy stages according to the variables. The research finally reached clear and important results and facts that prove the study hypothesis is correct.

تقويم فاعلية ادارة علاقات الزبون باستعمال بطاقة الدرجات الموزونة : مدخل استراتيجي : دراسة حالة في شركة زين (العراق) == Evaluation The Effectiveness of Crm Using The Balanced Scorecard A Strategic Approach A Case Study In Zain Company - Iraq

اسم المؤلف: علي ثامر علي العبادي
اسم المشرف: سناء عبد الرحيم سعيد العبادي
الموضوع العام: الادارة والاقتصاد
السنة: 2008
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تناولت هذه الدراسة عملية تصميم نموذج لتقويم فاعلية ادارة علاقات الزبون (CRM ) للشركة زين للاتصالات المتنقلة العاملة في العراق وباستعمال بطاقة الدرجات الموزونة (BSC) كاداة لتقويم استراتيجيه ادارة علاقات الزبون بوصفها استراتيجيه اعمال. حيث تم تغير المنظورات | this study dealt with the Process of Designing a Model For Evaluating the Effectiveness of Customer Relationship Management (CRM) to Zain Company of Mobile Communications in Iraq , and Balanced Scorecard (BSC) is Used as a Tool to Evaluate the Strategy of Customer Relations Management as a Business Strategy. The Traditional Systems of Balanced Scorecard is Changed into Four Systems Fit With Evaluating Customer Relationship Management That are (Customer Knowledge , Vale , Interaction and Satisfaction ), All of Them Form a New Card Created to Customer Relationship Management and Depend on the Opinions of a Number of Specialists in the Company to Determine the Relative Importance of the Four Dimensions of Customer Relationship Management Scorecard. Integrated Theoretical Framework is Presented to Customer Relationship Management and its Effectiveness and How the Balanced Scorecard is used in Evaluating the Effectiveness of Customer Relationship Management With Stating the Previous Models of Measuring the Effectiveness of Customer Relationship Management and How to Overcome Previous Models Failure in the Present Model. The Study Depends on Case Study Method to Study the Present Fact of Mobile Communications Sector to Zain Company as it is Regarded the Owner of a Highest Marketing Ration , and in Order to Determine its Effectiveness in Customer Relationship Management , a Radom Sample is Chosen Consists of (200) Company Customer , and a Questionnaire is Designed and Distributed to This Sample (200 Questionnaires are Received ). Accordingly , the Researcher has Analyzed the Data By Using Statistical Techniques and has Come into the Most Important Conclusions That are The Company has a Achieved a Good Effectiveness in its Customer Relationship Management Denoted of the Sample Answers, However, there is a Disorder in Achieving its Strategy Related to Customer.The Effectiveness of Customer Relationship Management is a Measure For Organization Success and Failure in Treating Well With its Customers and Area Developments, and the Importance of Getting into the Right Planning and Importation of Customer Relationship Management is a Sign For the Successful Organizations in the New Millennium. Balance Scorecard Represents an Integrated System to Evaluate Customer Relationship Management Effectiveness, it Consists of Financial and Infinancial Measurements Which Reflect the Results of Implementing the Activities and Processes of Customers Relationship Management and Linking them With Organization Mission and Strategy , By a number of Systems Determined According to Customer Relationship Management Objective and Mission. The Present Model Determines the Mains Success Factors to Customer Relationship Management Represented in (enhancing Customer Profitability and Loyalty , Achieving a Value For Business, Designing Effective Channels, and Constructing Data Base ), and they are Considered a Part of Customer Relationship Management Process. The Study has Come into Suggesting a Number of Recommendations, the Most Important of Them are Using the Suggestive Model to Evaluate the Effectiveness of Customer Relationship Management to the Company as it Involves a Number of Financial and Infinancial Measurement Contain a Number of Indices Contributing in Determining the Effectiveness According to Objective and Determining Results.The Application of Customer Relationship Management as the Highest Purpose of This Strategy is the Right Application and Tangable and Intangable Benefits Implementation, and the Previous Studies and Statistics Refer to a High Percentage of Failure to (CRM) Projects Because of the Wrong Vision.The Company Intention to Make Independent Managerial Unit For (CRM) , Determine its Long and Short Term Objectives and Plans Clearly to Reach these Purposes, and Achieve the Successful Application is Considered a Necessity For its Strategy.The Mobile Communication Services Sector Witness a Competition to Gain Customers and Keep the Current Customers , and That is Aim of (CRM). So, the Organizations Have to Depend on Customer Relationship Management Strategy as a Base to Get Into the Competitive Advantage Against the Current Competitors.

نحو تعزيز دور التعليم المهني في العراق == Towards Strengthening The Role of Vocational Education In Iraq

اسم المؤلف: علاء صباح كاظم
اسم المشرف: محمد احمد حمد
الموضوع العام: الادارة والاقتصاد
السنة: 2014
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

دراسة اسباب عزوف المواطنين من اجراء العمليات في المستشفيات الحكومية والتوجه الى القطاع الخاص == A Study On The Reluctance of Citizens To Conduct Operations In Governmental Hospitals And Conducting Them In The Private Sector

اسم المؤلف: علاء حبيب عبد الرحمن
اسم المشرف: ناظم جواد عبد سلمان الزيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف البحث الى دراسة اسباب عزوف المواطنين من اجراء العمليات جراحية في المستشفيات الحكومية والتوجه الى المستشفيات في القطاع الخاص ولغرض معرفة الاسباب وتشخيصها وتحليلها فقد تم اختيار عدد من المستشفيات الخاصة العاملة في بغداد وبجانبي الكرخ والرصافة وبالشكل ا | This research aims to study the reasons for the reluctance of citizens from having surgical operations in governmental hospitals and their desire to go to hospitals in the private sector. To know the causes and their analysis, a number of private hospitals operating in Baghdad in both Karkh and Rusafa has been selected as follows : • Rusafa : Jarrah Hospital, Hayat Al Rahibat Hospital, Mostanserya Hospital. Bunuk Hospital, Rahibat Hospital, Dijlah Hospital, Firdos Rahibat Hospital, Baghdad Hospital.• Karkh : Meserra Hospital, Dhergham Hospital, Kadhumya Hospital. Patients who had various surgeries were interviewed, and their views and opinions were taken via a checklist which has been prepared for this purpose. 65 patients were reached, statistical data were processed through calculation frequencies, means, and percentages to know the answers of the sample of patients about the reasons of their reluctance. A set of conclusions were reached, among which : The citizens felt weakness in the performance and responsiveness of staffs in governmental hospitals, the surgeons behavior in private hospitals was more appropriate, respectful, and humane than that in governmental hospitals, the private hospital staff can better handle the patients' emotions.

محددات الرشاقة الاستراتيجية وتكييفها في منظمات الاعمال : بحث ميداني في شركتي زين العراق واسياسيل للاتصالات المتنقلة == Strategic Agility Determinants And Adapted In Business Organizations / Zain And Asia Telecom As A Case Study

اسم المؤلف: علا فاضل علوان الانباري
اسم المشرف: سناء عبد الرحيم سعيد العبادي
الموضوع العام: الادارة والاقتصاد
السنة: 2015
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: انطلاقا من اسس ومفاهيم الرشاقة الاستراتيجية والتي وضعت لمعالجة العديد من مشكلات منظمات الاعمال بوصفها الاسلوب الاستراتيجي الذي يتلائم مع جميع المستويات التنظيمية والادارية داخل الهيكل التنظيمي، يمكن ان يكون ذلك من المسوغات لصياغة المشكلة الجوهرية للبحث | Based on the foundations and concepts of strategic agility and designed to address many of the business organizations problems as a strategic approach which fits with all organizational and administrative levels within the organizational structure, it could be that of justification for the formulation of the fundamental problem of research and centered to wonder about (the possibility of the application of strategic agility in Zain Iraq Asiacell and mobile communications operating in Iraq ? Also, the main objective of the research is to test the strategic agility based on the determinants interact with each other to form a conceptual framework for strategic agility, and these determinants are Clarity of vision, Selected Strategic Targets, Core capacities , Shared responsibility ,Taking action , Empowerment , Organic Structure , Planning Strategy , Organizational learning , Information technology , Human resourse management , Organized) ) In order to achieve the objectives of the research designed questionnaire consists of (86) items to collect preliminary information from individuals research sample, has been the questionnaire distributed to a random sample of (110) of managers and officialsof the people of both companies, it was received (99) questionnaire, and in light of this data was analyzed and the use of styles Statistical adopted Likert scale as well as the five - year standard deviations, and coefficients difference , The research found to a number of statistical results was the most important is having the consistency and harmony answers and within the standard answer ranged between high and very high as well as having some of the statistical results characterized by moderation, and this indicates that both companies enjoy the existence and application of determinants research, The most important conclusions derived from research is a possibility for the application of determinants strategic agility, meaning that both companies Zain Iraq, Asiacell enjoy the application of the principles of strategic agility, it can also Tahlan be called upon them (the graceful Organization), including enjoying its efficiency or response or speed or flexibility, and so agile Organization of attributes, Moreover, the most important of what is recommended by the search companies need attention projects and entrepreneurial development in the field of display products and services for their actions and work to improve their image from the perspective of their customers are different in order to get to the case of the strategic agility and the possibility of the application of determinants.

تطوير العلاقة الستراتيجية بين الجهات المختصة في مكافحة الفساد

اسم المؤلف: عصام صادق عبود
اسم المشرف: سناء عبد الرحيم سعيد العبادي
الموضوع العام: الادارة والاقتصاد
السنة: 2015
الموضوع الدقيق: التخطيط الاستراتيجي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: اتجهت العديد من الدول في العالم العصري الى بناء وانشاء اجهزة متخصصة في مكافحة الفساد الى جانب دورها الذي لا يقل اهمية وهو تنفيذ حملات توعية عامة ليتمكن من تثقيف المجتمع ويجنبه الوقوع في الفساد وكذلك في الابلاغ عن الفاسدين الذين يسعون دائما الى تطوير امكان

تطوير المنتج على وفق منهجيتي الهندسة المتزامنة والحيود السداسية المرنة : بحث تطبيقي في الشركة العامة للصناعات الكهربائية == Product Development According To Methodology Concurrent Engineering And Lean Six Sigma : Applied Research In General Company For Electrical Industries

اسم المؤلف: عزام عبد الوهاب عبد الكريم الصباغ
اسم المشرف: غسان قاسم داود سلمان اللامي
الموضوع العام: الادارة والاقتصاد
السنة: 2015
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The product is one of the challenges faced by companies developing, With growing competition has become the introduction of new products and the ability to develop and increase the quality consistently a major reason for the success of companies and this is what drives these companies to develop and employ different methodologies and software in one or more aspects of the development and design of the product and the process and these methodologies : Concurrent engineering , Six Sigma ,and Lean System.Despite the widespread use of these methodologies in the design and development in the industrial and service companies, it has noted researcher and through review of the literature as focused on product development using one or two of those methodologies found no study or research dealt with the subject of product development according to methodology concurrent engineering and Lean Six Sigma (Integration methodology diffraction Six Sigma and Lean system), and from this standpoint, the problem of the study identified as the following : What reflection of product development according to the integration methodology concurrent engineering and Lean Six Sigma to increase access to the market faster, reduce development costs, reduce the standard damage ratios, reduce defects. This research represents a cognitive process and attempts to activate and apply the proposed approach to product development and the integration of concurrent engineering tools (design for manufacturing, design for assembly and design for excellence) with Lean Six Sigma and applicability of the proposed framework in the Iraqi business environment.This research was conducted at the General Company for Electrical Industries adopted a product (Water cooling device Salsabil three taps) as a sample to search. Especially since the company surveyed suffer from the reluctance of customers to buy the product sample. Researcher adopted the design cycle (define, measure, analyze, design and verify) as a methodology for the collection of concurrent engineering tools and Lean Six Sigma in the development and design of the product and used so multiple techniques (Pareto chart, scheme of cause and effect and the dissemination of job quality) in addition to the use of statistical methods and percentages.The research found a set of conclusions, including the existence of significant differences in time develop process and the time of arrival of the product developer to the market, the process that the use of concurrent engineering is where the Lean Six Sigma, the process, which do not use those methodologies, as recommended research into the the use of the design cycle (DMADV ) in product development because it provides a roadmap to get to the best development and design.

متطلبات الشراكة بين القطاعين العام والخاص لانجاح نظام الاحالة الطبية في العراق : دراسة حالة لواقع وافاق التطوير == The Requirement of The Partnership Between The Public And Private Sectors In The Success of The Medical Referral System In Iraq

اسم المؤلف: عبد الكريم صادق كريم
اسم المشرف: ناظم جواد عبد سلمان الزيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2011
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تهدف الدراسة الى معرفة قبول الشراكة بين القطاعين العام والخاص لنظام الاحالة الطبية لانجاحه في العراق. والشراكة في بحثنا هذا هي الالية اللازمة لتدعيم ركائز كلا القطاعين بهدف تامين المجتمع بالخدمات الصحية التي تتسم بالكلفة المنخفضة والجودة والكفاءة العالية | The study aims to learn to accept partnership between the public and private sectors of the medical referral system to make it successful in Iraq and partnership in our present mechanism is needed to strengthen the pillars of both sectors in order to secure community health service that are low cost, quality and high efficiency and a competitive incentive for the public health sector in the light of natural increase of the population, hence the idea of studying the partnership between the public and private sectors in the success of the medical referral system in Iraq in order to change the traditional methods used in the system of assignment and no longer able to meet the needs of patients , as the system is the assignment of the basic elements of health care in the provision of equal opportunities for all segments of society, which need a global scale, and identified the problem of search to identify the most important reasons that lead to a system of partnership between public and private sectors to address the failure to medical referrals and the low level of quality a laip health relied on a collection of information theory and organized according to the method of analysis practical in field data collection using a questionnaire exploratory court has been applied in government and private hospitals, the most important conclusions reached in that the system services of the assignment is suffering from a lack of promotional activities and outreach to the general community and the existence of a shortage of professional staff in the necessary and potential administrative and regulatory and non - use of the means of modern technology and advance communications in the transfer of data and information , and also that the partnership have a positive effect to improve the medical service and reduce the momentum happening in hospitals and specialized centers and reduce the financial burden on the state and strengthen the competition between the private and the sharing of risks between them, while the most important recommendation is the need to strengthen primary health centers workers specialized sufficient equipment and modern equipment will help to achieve provision of quality and efficient for patients and the need for an electronic database form for the assignment and go to encourage the private sector to participate with the public sector, which serves to reduce the costs for the state and the transfer of modern technology and raise the level of quality in health care, and issue a binding law by the state in partnership with the private sector and government facilities to the success of the partnership between the two sectors

عوامل النجاح الحرجة واثرها في الاداء الاستراتيجي بمنظور ادارة الجودة الشاملة : دراسة تحليلية لاراء عينة في قطاع الصناعة المصرفية الخاص في العراق == The Effect of Critical Success Factors On Strategic Performance From The Perspective of Total Quality Management Philosophy Analytical Study In The Private Banking Services Industry In Iraq

اسم المؤلف: عبد السلام ابراهيم عبيد
اسم المشرف: زكريا مطلك خضر الدوري
الموضوع العام: الادارة والاقتصاد
السنة: 2004
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: شهدت السنوات الاخيرة نموا دراماتيكيا في صناعة الخدمات وتحديدا صناعة الخدمات المصرفية، في ظل تحولات جذرية متسارعة لعصر الاقتصاديات الافتراضية اذ تتراجع مزايا الكلفة وندرة الموارد امام الابداع والتفوق والتمايز. وتعد الصناعة المصرفية مفتاح التحول الى اقتصا | Recent years have witnessed a dramatic development in services industry specifically the banking services industry under the a aspices of accelerated radical changes of the virtual economics age. In this age the cost advantages and the scarcity of resources retreat against innovation, superiority and distinction. The banking industry is considered the key of transformation to the knowledge economics. It is facing, as other sectors of economy, many competitive challenges, chief among which may be the total liberation of the bank financial services, results of the information revolution, the attempts to globilize economics in away leads to remove boundaries, the overlap of interests and the competitive conflict. Establishing on what has been mentioned and due to the strategic role played by private sector banks through in the activation of the movement of investment and development in Iraq and because of the restricted areas of competition according to the scale economics, the study aimed at adapting the philosophy of (TQM) of the private banking services sector after the unique successes achieved by many world banks through implying philosophy as a competive weapon and a profit strategy and continuity in business environment.The study aims at treating the philosophy of (TQM) through a strategic perspective which accomplishes integrity among the frameworks and the operational requirements and the strategic content of philosophy as a strategy for superiority and pioneering in market beginning from the strategic analysis for the (CSF) relating to the dimensions of industry environment and the factors relating the strategic capabilities as forces of impediment or support to carry out the priorities of continuous improvement in the quality of services and the banking operations concerning design, application and performance. It eventually analyse the effect of (TQM) philosophy priorities on improving the strategic performance industry in connection with its competitive, operational and financial dimensions.This study adopted conceptual and objective criteria to collect data; the objective criteria have been devoted to study the indicators of the strategic performance, whereas the conceptual criteria included two questionnaire tools, the first of them was prepared for managers according to dicimal meter and the second for customers according to the five sides likert meter. The two tools have been prepared in the light of former studies, and then distributed to all bank’s managers and some branch banks managers. The customers questionnaire tools were distributed to a random specimen out of the industry bans customers from August through November - 2002. The data were analyzed descriptively where the linking hypotheses were tested by Spearman Rank Correlation method and the effect hypothesis were examined by simple - stepwise multiple Regression methods - virtually Kruskal wallis test was employed to verify discrepancies and differences among the independent and dependent variables the study includes seven chapters , the first one deals with methodology. The second , third and fourth chapters are devoted to discuss frameworks and theoretical information of the (TQM) philosophy. But , the fifth , sixth and the seventh chapters explicate the applied aspect of the study as well as the data analysis results. The study results have proves that there are real gaps in the accomplishment of the (TQM) priorities in banking operations and sevices , chief among which were the virtual performance of the banking services in view of industry for the realized quality of service from the customer’s point of view , then other two subsequent gaps were the gap of to be correspondent with and the design gap relating their used dimensions in the study. The results also showed the achievement of several study hypotheses or the acceptance of null , hypotheses concerning the connection and influence of the (CSF) which relate the industry environment dimensions with the priorities of (TQM) represented in the constant improvement of the correspondence quality by the significance of assurance and empathy dimensions , and virtually the continuous development of the virtual performance quality and the banking operations. The bargaining force factors of buyers and the density of present and expected competition are the most supporting factors to the industry responsiveness to the Priorities of the continuous improvement. Moreover many (CSF) which relate the strategic abilities achieved a virtual responsiveness to the priorities of the continuous improvement , chief among which were the human , technical , operational and Knowledge abilities. The results showed that the (TQM) philosophy had achieved an essential supports to the strategic performance of the industry , this fact has appeared clearly in the field of competitive performance represented in improving the customers’ satisfaction and improving the competitive position of industry and the operational and financially performance. The study has arrived to some recommendations the most important of them are : it is necessary that the private sector banks adopt the (TQM) as a strategy of survival and profit in market through practical and studied plans and programs to raise the level of the quality of bank services and operations. it also aims at seriously decreasing the quality gaps if it was to confront the forthcoming competitive challenges in the iraqi market starting from increasing the operations of the strategic analysis to the industry environment , the competitors trends , developing the information concerning the customers and his expectations and then translating these expectations accurately in characteristics and criteria of the banking performance. Moreover , the development of the marketing , conceptual and technical abilities is considered through increasing the interacting marketing programs , diversifying the marketing bland , employing advanced methods in communications and exchanging information. Finally , it is necessary to think about building strategic fusion’s or alliances among the industry banks to promote promote their competitive power in adopting the option of superiority through the quality of the banking services and operations.

التعلم المنظمي واثره في نجاح المنظمات : دراسة ميدانية في شركات وزارة الاعمار والاسكان في العراق

اسم المؤلف: عبد الستار ابراهيم دهام
اسم المشرف: صلاح الدين عواد كريم الكبيسي
الموضوع العام: الادارة والاقتصاد
السنة: 2005
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: شهد العالم تقدما كبيرا وقفزات نوعية في مجالات الاعمال ولا سيما في مجال اعمال البنى التحتية كالمباني والاسكان والطرق والجسور في ظل تحولات جذرية ومتسارعة لاساليب العمل والادارة في الشركات المختصة بتلك المجالات من خلال تبني وتفعيل التعلم المنظمي بوصفه عملية

دور الرقابة والتدقيق الداخلي للحد من ظاهـرة الفساد الاداري في مستشفيات دائرة صحة بغداد - الرصافة : دراسة استطلاعية

اسم المؤلف: عبد الزهرة خضر حيدر الساعدي
اسم المشرف: صبيحة قاسم هاشم الموسوي
الموضوع العام: الادارة والاقتصاد
السنة: 2010
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: مشكلة البحث تتجسد الى افتقار قسم الرقابة والتدقيق الداخلي الى نظام لتقويم اداءها ليعكس جوانب الاداء فيها، وافتقارها الى امكانية الحد من المخالفات والتجاوزات في المؤسسات الصحيــــة لضعف كوادر القسم من حيث المؤهلات العلمية والعملية وبالتالي هذا يؤدي الى الح

ستراتيجية تطوير الموارد البشرية وانعكاسها على جودة الخدمات البلدية : دراسة حالة في مديرية بلدية كربلاء المقدسة == Strategic Human Resource Development And Its Reflecting On Quality Municipality Service Case Study In Directorate of Municipalities In Holy Karbala

اسم المؤلف: عباس مزهر عاكول الشبلاوي
اسم المشرف: صبيحة قاسم هاشم الموسوي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة البلديات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تناولت الدراسة " ستراتيجية تطوير الموارد البشرية وانعكاسها على جودة الخدمات البلدية" حيث يحظى هذان المتغيران باهتمام الباحثين بشكل متزايد كونهما مفهومان حديثان نسبيا ولكونهما من المواضيع المهمة والتي لها تاثير كبير على مستقبل المنظمات. تهدف الدراسة الى | The study aims at expounding the correlation and effect between the Human resource development strategy and Quality Municipality Service within a theoretical framework and a practical framework conducted at Directorate of Municipalities in holy Karbala. The researcher found during a pilot study that there isn’t enough care paid by the Directorate of Municipalities in developing its human resources using one strategy or a number of strategies and their effect on the Quality Municipality Service. Thus a number of research questions were set concerning the existence of clear perception in the Directorates of Municipalities concerning the strategies of developing both the human resource an Quality Municipality Service and the correlation and effect between them.A number of hypotheses were set within a hypothetical model in order to investigate the correlation and effect between the explanatory variable (human resource development strategy) and the reactive variable (Quality Municipality Service) in the study form to collect the data from Directorates of Municipalities and later analyzing the data using the statistical software (SPSS). The study concluded a number of conclusions that indicated a significant correlation between the study variables based. The results also showed a significant effect of human resource development strategy on the Quality Municipality Service. Based on the results, the study recommended a number of recommendations

دور استراتيجية المزيج التسويقي في تحقيق الميزة التنافسية : دراسة ميدانية في عينة من المصارف الحكومية والاهلية في محافظة البصرة == The Role of Marketing Mix Strategy To Achieve Competitive Advantage A Field Study In A Specimen From Governmental And Private Banks In Basrah

اسم المؤلف: عباس عبد الحميد عبد العباس علي العتيبي
اسم المشرف: عبد الرضا فرج بدراوي الخماس
الموضوع العام: الادارة والاقتصاد
السنة: 2006
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
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