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دور قيم ثقافة المنظمة في تحسين جودة خدمة الرعاية التمريضية : بحث مقارن بين مستشفى الرمادي التعليمي العام ومستشفى بغداد التعليمي == The Role Of Cultural Values Of Organization to Improve The Quality Of Nursing Care Service : Comparative Research Between Ramadi Teaching General Hospital and Baghdad Teaching Hospital

Author name: مروان نظمي عواد

Supervisor name: نادية لطفي عبد الوهاب

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تقييم الخدمات التمريضية على وفق اليقظة الاستراتيجية : بحث تطبيقي في مستشفى الشهيد غازي الحريري == Evaluation nursing services in accordance with the strategic vigilance : applied research at AL - Shahid Ghazi al - Hariri Hospital

Author name: حسين علي ابراهيم

Supervisor name: فضيلة سلمان داود

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تقويم التعليم التمريضي الجامعي على وفق المؤشرات العالمية / انموذج مقترح : بحث ميداني في عينة من الكليات في العراق == Evaluation of University Nursing Education According to the Global Indicators / Proposed Model : Field Research in a Sample of Colleges in Iraq

Author name: عبد الرحمن عباس جاسم البطاط

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

دور الترتيب الداخلي في تحسين اداء عمليات الخدمة : بحث ميداني في مستشفى الكندي التعليمي == The Role of Facility Layout in improving the Performance of Service Operations : Filed Research in Alkindi Teaching Hospital

Author name: احمد حبيب كاظم التميمي

Supervisor name: فضيلة سلمان داود

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

العلاقة بين الملاك الطبي والتمريضي وتاثيرها على جودة الخدمة الصحية : بحث تطبيقي == The relationship between medical and nursing staffing and its impact on quality of service : Applied Research

Author name: عمر عبد ثجيل عزيز

Supervisor name: سعدون حمود جثير الربيعاوي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

ستراتيجيات ادارة الصراع التنظيمي وانعكاساتها في الاداء الوظيفي : بحث تطبيقي في مستشفى الرشاد == Organizational conflict management strategies and their Reflict on job performance : Applied research at the al - Rashad Hospital

Author name: علي رحمة راشد

Supervisor name: فائق جواد كاظم

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

استخدام بعض ادوات الجودة لتحسين الخدمة الصحية بحث مقارن بين مستشفى اليرموك وبغداد التعليميين == Use Some of The Quality Tools To Improve The Health Service : Comparative Research Between Baghdad And Al - Yarmouk Hospital Educational

Author name: ايهاب ياسين ذياب الكعود النمراوي

Supervisor name: هالة حمد ماجود

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: ان تطبيق مفاهيم الجودة داخل المنظمات الصحية يمثل تحديا كبيرا على تلك المنظمات. نظرا لطبيعة الخدمات الصحية المقدمة وما تحمله من خصائص تجعلها صعبه القياس والتقييم. وتظهر مشكلة البحث في تحليل الواقع الفعلي لمستوى جودة الخدمة الصحية في صالة العمليات لمستشف | The application of quality concepts within health organizations represents a significant challenge to such organizations. Due to the nature of health services provided and what was done to the properties make it difficult to measure and evaluation. And research problem in practice to the level of the quality of health service analysis appear in the operations room of the hospital, Baghdad and Al Yarmouk Teaching and identify the most important problems that reflected negatively on the service provided to patients, and the most prominent of those problems long wait for patients and weakness in the number of health staffs within the halls of operations Times as well as the loss of a clear policy by senior management to implement quality. The research aims to prioritize the most important problems that occur in the operating room for both the hospitals and the comparison between them using some quality tools, including check list, and Pareto diagram and Ishikawa diagram to determine the most influential health problems on the level of service As a researcher seeks to provide the urging of senior management in both hospitals to discover the defect sites and weaknesses of the quality in the operating room levels, which helps health staffs to understand the quality role in improving the level of performance and provide better service, it has been chosen the Baghdad Teaching Hospital and Al Yarmouk Teaching Hospital considered the biggest hospitals in the city of Baghdad and are offering the health services and wide and for all members of society. The operations room and some surgeries is a sample search. The researcher application checklist approved by the Ministry of Health on the operating room and calculate the amount of the gap as well as the application of Pareto chart and Ishikawa diagram for the Hall of operations in general, as well as a certain number of surgical procedures. The research has come to a set of conclusions which included showing that Baghdad hospitals and the Yarmouk educational rely in their application of the quality of a set of standards adopted by the Ministry of Health and these standards often focus on intent infrastructure and neglected to some extent other aspects related to the health of patients lacking both hospitals to previous studies or research to determine the extent of patient satisfaction for the health service provided within the hospital..

تقييم كفاءة اداء الخدمات الصحية بحث تطبيقي لعينة من مستشفيات دائرة صحة بغداد / الرصافة == Evaluating The Efficiency of The Performance of Health Services A Sample of Hospitals In Baghdad Health Department / Rusafa

Author name: نورس كريم كاظم

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: he current research aimed to assess the performance of health services in a sample of hospitals, health department Baghdad/ Rusafa, by measuring the technical efficiency using the constant returns to scale model (CRS), & volumetric efficiency using a variable Return scale (VRS) forhospitals the government of using surround data analysis.It have been using the number of doctors, the number of nurses as inputs to the model, and the number of auditors’ visits to outpatient, and the number of entrants to the hospital as the outputs of the model.So choose a sample of the of the Department of Government Hospitals Health Baghdad/ Rusafa has occurred, represented by : (Fatima Zahra Maternity Hospital and Children's Hospital, the son of the Municipal Children and Women's Hospital, Ibn al - Haytham for diseases of the eyes, and a hospital Ibn al - Nafis for diseases of the cardiovascular, upper - natal) and Hospital that the advantage of being located in the geographical area densely populated in the Rusafa side of Baghdad, it receives large numbers of reviewers per day and from different places. The vital hospitals that provide medical and therapeutic services round (24) hours a day and includes medical specialties minutes concerning the terms of reference for each respective hospital. These hospitals are teaching hospitals and is also subject to controls and contexts adopted by the Ministry of Health.In order to achieve the purpose of the study, namely, improving the efficiency of the quality of health services and seek to develop medical and nursing staffs and all cadres working in the provision of health service, it has been measuring the efficiency of the performance of services of these hospitals style surround data analysis, version (XLDEA - Version 2.3), and display input and output sample hospitals research and analysis on hard returns according to the size scale model (constant returns to scale - CRS) and scale returns variable size (variable Return scale - VRS).The results showed that some hospitals are inefficient hospitals, namely : (Fatima Zahra Maternity and Children, and the Ibn al - Haytham for the eyes), since the efficiency index for these hospitals (equal to the correct one). The hospital (the son of the Municipal Children and Women, Ibn al - Nafis for diseases of the heart and blood vessels, and the upper - natal) where efficiency index (less than the right one), That means it's less efficient hospitals

استعمال جدولة العاملين في تحسين اداء الملاكات التمريضية : بحث تطبيقي في مستشفى الشهيد الصدر العام في بغداد == Using Employees Scheduling To Improve Operational Performance of Nursing Staff - Applied Research In Al - Shahed Al - Sadr General Hospital

Author name: نور كريم حرفش

Supervisor name: هالة حمد ماجود

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: سعى البحث الى استخدام طريقة علمية في الجدولة لاعداد جداول عمل للممرضين من اجل تحسين الاداء العملياتي لخدماتهم وتقديم خدمة كفؤة على مدار 24 ساعة باليوم، واستخدم البحث احدى قواعد الجدولة العلمية الحديثة وهي قاعدة جدولة ايام العمل والعطل للعاملين، وتطبيقها | Hospitals are part of the service organizations and most importantly at the level of individuals because they are tied to the people health and their daily lives , the nursing service is one of the important services provided by hospitals, and nurses are the human resource that offers this service, from this standpoint the idea of research came to prepare work Scheduling for nurses in a scientific way to improve performance operational for their services and provide efficient service available 24 hours a day, the research use one of the modern and scientific rules of scheduling its “schedule of working days and holidays rule for workers” , and applied on the nurses at AISahed al - Sadr General Hospital in Baghdad, the methodology of research adopted the applied and analytical research , and the data collected from the reality of installed information in the records of patient and records archive for nurses, to prepare weekly work schedules for nurses also measure and analyze operational performance levels, First, according to the numbers of nurses in scheduling Applied in hospital, and then measure the performance levels According to the number of nurses in the scientific scheduling proposed in research, The research found a number of results and the most important the applied scheduling nurses that applied in the hospital is not fit with the demand levels for nursing service in the most of its divisions. research concluded a number of recommendations, the most prominent is the move away from discretionary methods of scheduling and application of scientific method of scheduling that proposed by the research because it has proven its effectiveness in contributing to the improvement of the operational performance.

تقييم رضا المرضى عن الخدمة التمريضية : بحث مقارن == Evaluation of Patient Satisfaction For Nursing Service / Comparative Research

Author name: محمد مخيلف حاوي التميمي

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف البحث الى التعرف على مستوى الرضا المتحقق لدى عينة من المرضى الراقدين في المستشفيات المبحوثة ( الكندي التعليمي, بغداد التعليمي , واليرموك التعليمي ) , فضلا عن تسليط الضوء على الواقع الملموس لخدمة التمريض وعلى وجه الخصوص في المستشفيات التعليمية الحكوم | This study aims to identify the level of patients’ satisfaction among a sample of hospitalized patients in the targeted hospital (Al - Kindy Teaching Hospital, Baghdad Teaching Hospital, and Al - Yarmook Teaching Hospital). Moreover, this study highlights the reality of services for patients, especially in the targeted governmental teaching hospitals. The Patient Satisfaction with Nursing Care (PSNCS) has been measured in these hospitals through the revised scale by Tang et al, (2013).This scale includes four major domains; Health Information (5 items), Influencing Support (4 items), Decision Control (4 items), Specialized Technical Competence (7 items). The method of surveying patients’ opinions about the degree of their satisfaction with the nursing services offered in the targeted hospitals. The study scale has been tested for its reliability and validity. The researcher used the statistical measures of Factor Analysis, Mean, Standard Deviation, Kaiser - Meyer - Olkin) exploratory measure, Bartlett Test which measures the association relationships among variables. Moreover, the researcher used the Mann - Whitney test for individual differences among patients’ answers in the targeted hospitals in the Statistical Package for Social Science (SPSS) for Windows.The researcher concluded a set of conclusions, some of which were shared among the targeted hospitals. The most significant conclusions include although the nursing services are delivered in a high - quality professional manner, but the delivery of such services is somewhat delayed from predetermined times which gives the patients an impression of absence of attention with the patients and what they need of care throughout their hospitalization. Furthermore, the nursing staff do not care appropriately in engaging patients in the health care delivered for them, which generates the feeling of absence of interest of the nursing staff with the patients.The researcher suggested a set of recommendations including the necessity of quickening the delivering the nursing services in time in order to substantiate a good impression among patients relative to the extent of their value in the hospital. Additionally, it is vital to take more care of improving the nursing skills for nursing staff through engaging them in specialized courses in order to enhance their competences. Ultimately, it is necessary to quicken the delivery of the nursing services in the appropriate time in order to substantiate a good impression among patients relative to the extent of their value in the hospital.

تحديد العوامل المؤثرة في زيادة انتاجية خدمة التمريض في بعض مستشفيات محافظة ديالى == Identify The Factors Influencing The Increase In The Productivity of The Nursing Service In Some Hospitals In The Province of Diyala

Author name: محمد زيد عباس

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف البحث الى دراسة اهم العوامل المؤثرة بانتاجية الخدمات التمريضية وقد اعتمد المقياس المطور من قبل ((Kien, 2012 والذي يتضمن سبعة عوامل ( القوى العاملة , فريق الادارة , التحفيز , ضغط ساعات العمل (الوقت) , المواد/المعدات , الاشراف , السلامة ) ,وذلك لغرض قي | The research aims to study the most important factors affecting the productivity of nursing services has been the developer measure adopted by the (Kien, 2012) which includes seven factors (workforce, management team, stimulation, pressure of working hours (time), material / equipment, supervision, safety), and for the purpose of measuring the factors affecting the productivity of these services, as well as measuring the productivity of nursing services and recognize the reality of providing nursing services in a number of public hospitals in the province of Diyala it has been productive partial measure in the surveyed hospitals, and research involved a sample of nurses working in hospitals in the province of Diyala (Baquba Teaching Hospital General, Khalis General Hospital, Virgin Specialist education), and the sample was selected group of nurses, workers and nurses in providing nursing services for hospitals surveyed totaling (400), a nurse and a nurse have been retrieved (380) form the equivalent ( 95%), and it has subjected measure of test validity and reliability and are used many statistical methods such as factor analysis and the arithmetic mean, standard deviation, and test (T), and scale) Kaiser - Meyer - Aolkin exploratory Kaiser - Meyer - Olkin)), and test Bartlett (Bartlett) which measures the correlation between variables as well as UMann test - Whitney differences morale among the answers of nurses in the surveyed hospitals, the use of software (SPSS), the research concluded, inter conclusions have been some of which were common among the surveyed hospitals Perhaps the most prominent of the authorized distribution for the preparation of nurses on different sections in these hospitals is appropriate to the needs of these sections, which led to the burden of high work on some nurses, especially in the consulting departments and emergency, and that the lack of appropriate incentives for nurses, as well as the wages granted to them is not equivalent to the effort by them, and there is no granted opportunities for them to develop their skills and complete their studies all contributed significantly to the lack of motivation to work, has recommended the search a number of recommendations including the need to take into account the needs of each department of the hospital nurses, according to the number of patients who are in each section for the workload of all the nurses, distributed equally in these hospitals, as well as a review of rewards and incentives for nurses and grants are consistent with the seriousness of the work and its size within the surveyed hospitals

تقييم الاداء التمريضي من خلال تطبيق معايير ضمان الجودة : بحث ميداني في مستشفى الشهيد الصدر العام دائرة صحة بغداد - الرصافة == Evaluation of Nursing Performance Through The Application of Quality Assurance Standards

Author name: كاظم مطشر عبد الحسن البهادلي

Supervisor name: فضيلة سلمان داوود

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف هذا البحث الى تسليط الضوء على تقييم الاداء التمريضي من خلال تطبيق معايير ضمان الجودة والتي تشمل عليها ابعاد (الكفاءة الفنية, الحصول على الخدمات, فاعلية الخدمات, العلاقات الشخصية, استمرارية الخدمات, سلامة الخدمات, وسائل الراحه) وابعاد الاداء التمريضي | The aim of this research is to highlight the evaluation of nursing performance through the application of quality assurance standards, which include dimensions (technical efficiency, access to services, effectiveness of services, interpersonal relationships, continuity of services, safety of services and amenities) , Performance, customer satisfaction), as there is a real problem in Al - Shaheed Al - Sadr Hospital and there is no nursing plan for quality that takes into account the adopted professional standards for nursing. I believe that in nursing we need a protocol for every nursing work that takes into account the quality of performance that leads to satisfaction. Customer Health, The hospital also suffers from a poor evaluation of nursing performance, as the hospital does not follow a specific guide to control personal relationships, whether with the owners themselves or with patients.The aim of the study was to evaluate the quality of the nursing performance provided by Al - Shaheed Al - Sadr Hospital and to apply it to international standards and to apply scientific methods to contribute to upgrading the level of Arab and international hospitals The field research method was adopted as a research method. A checklist of quality assurance standards was prepared for the assistant director of nursing. A special questionnaire was designed for the satisfaction of sick patients in some sections of the hospital, which were distributed to 28 patients and patients, The first stage was to collect the examination list data before the application of the program, with the patient's questionnaire distribution, to diagnose the patient's satisfaction, and the second stage Done The collection of the data of the examination list after application in some sections of the hospital. A number of statistical methods were used including (frequency distribution, percentages, arithmetic mean, standard deviation, difference coefficient) and SPSS program for processing the data collected.The main findings were that the hospital applied the standard (access to services by 88.9%). And there is satisfaction by patients about the quality of nursing services provided to them

تحسين اداء العملية التمريضية على وفق ابعاد جدولة الخدمة : بحث ميداني == Improving Nursing Process Performance Based On Service Scheduling Dimensions (Filed Research)

Author name: فيصل علاوي نعيمة الفرطوسي

Supervisor name: فضيلة سلمان داوود

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف هذا البحث الى تسليط الضوء على ابعاد جدولة الخدمة والتي شملت (سهولة تادية العمل، والرضا عن العمل، والعوامل الصحية، والجوانب النفسية، والقضايا العائلية، وتقليل وقت الانتظار) في تحسين اداء العملية التمريضية والتي تتضمن)الرغبة في الاداء، القابلية على الا | This present paper sheds the light on dimensions of scheduling the service that includes(the lead time of performing the service, satisfaction, health factors, psychological sides, family matters ,diminishing the lead time that improve performance of nursing services including (the satisfaction of performance, the ability to perform the performance, opportunity of performance). There is genuine problem in the Iraqi hospitals lying into the weakness of nursing staffs, no central decision to define and organize schedules. Thus the researcher has chosen this problem as to be his title. The research come a to develop the nursing service schedules and improving performance of nursing services submitted in the Iraqi hospitals in addition to adhering international standards and scientific methods application as to contribute into raising its level to highest one suited to international one.To know the nature of the nursing services schedule and nursing care improvement, the researcher has made comparison between the hospitals as to measure to what extent these dimensions be applied. This could be done by depending on dimensions of Arabic and international study. The scale includes sample of nursing staffs working in the Baghdad Health Office/Rusafa - related hospitals (5240)nursing staffs, the martyr alSadr hospital(325)nursing staffs ,and (53)questionnaire, the martyr of Dhari Al - Fayadh hospital(152) nursing staffs, and (24) questionnaire , hospital of neurotic sciences(140)nursing staffs, and (23) questionnaire ; the sample amounted 100 individual.It has been reached to set of conclusions that indicate the hospitals do not take into consideration the healthy, social, psychological conditions for nursing staffs when preparing schedule of nurses based on system of day and night exchange

هيكل الانفاق الصحي ودوره بجودة الخدمة الصحية في ضوء معايير وزارة الصحة == The Structure of Health Spending And Its Role In Quality of Health Service According To The Ministry of Health Standards

Author name: علي عبد الحسين حمدوش العيساوي

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يعد الانفاق الصحي من العوامل الاساسية التي لها الدور الكبير في رفع مستوى جودة الخدمات الصحية لما له من الاهمية الكبيرة في توفير ماتحتاجه المنظمات الصحية من اجهزة ومعدات وادوية ومستلزمات اخرى في اداء خدماتها الصحية الى المحتاجين لها.وتهدف الدراسة الى است | Health spending is a key factor in raising the quality of health services because it is of great importance in providing health organizations with the necessary equipment, equipment, medicines and other supplies to perform their health services to those in need.The study aims to review the structure of health expenditure, know the level of quality of health service, and determine the relationship between the size and structure of health expenditure at the level of quality of health service.This study is a retrospective study of the structure of health expenditure in the hospitals of the Department of Health Najaf for the period 2011 - 2015, through data extracted from hospitals and the Najaf Department of Health Najaf.In a correlation analysis, Pearson correlation coefficient was used to measure the relationship between the two quantitative variables. A simple regression analysis was used in the tests to determine the effect of ( (Health service quality), and the Beta coefficient for the expected change in the dependent variable (QoS) due to the change in one unit of the independent variable (health expenditure) of Know the ability of the model to explain the relationship between independent and dependent variables.The study concluded that the level of quality of health service in all hospitals is very high for all years of study. This carries a very important conclusion. Either the hospital departments are 100% successful so that they invest all their resources properly. The quality assessment is wrong, especially that it is conducted by committees of the hospital itself. The study reached a number of recommendations, the most important of which is that the hospital departments are specialized in the management of hospitals and the adoption of indicators of maternal and infant mortality as an important indicator of quality of health service

مؤشرات تقييم اداء العمليات على وفق ابعاد الخدمة التمريضية بحث استطلاعي في مستشفى الصدر التعليمي في ميسان == Indicators To Assess The Performance of Operations In Accordance With The Dimensions of The Nursing Service Exploratory Research In Al Sadr Teaching Hospital In Maysan

Author name: سعد بدر عباس البهادلي

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تعد مؤشـرات اداء العمليات ودورها الفاعـل في انتاج وتقديم الخدمات التمريضيـة عاملا مهما في تطويــر هذه الخدمات بصورة خاصة والخدمات الصحية بصورة عامــة, والتي تتطلـب اهتماما متزايدا بامكانية وسهولة استعمالها والسرعة في تقديمها من قبل المؤسسات الصحية لتحقي | The indicates of operations performance and there effect role in producing and providing the nursing services plays as important factor in developing these services in particularly and the medical services in general. Which requires increasing care effectiveness and smoothly usage as well as providing these services by medical establishment in fast to achieve their planned targets , whereby this issue encourage these establishment to look for a new mechanisms due to the world witness a fast techniques and high competition , in addition to improve its performance in a way that give it the continuity and keep on competition in order to achieve the required targets.Also in order to achieve the aim of search and answer for the inquired of problem which some hospitals are suffering from such as Al - Sadr teaching hospital at maysan represented by the inability to achieve and acquire the visitors and patients satisfaction regarding the nursing services provided thereof , and about the effectiveness of operations performance indicates in nursing services and the relations measurements as well as the impact among the nursing services and operations performance indicates in order to provide the hospitals under the search program with positive points to enhance them , in addition to determine the negative points treat them. Thus the search is looking for enhancing the ability of the nursing staff , in one hand , and the nursing services in other hand. This required to verify the basic proposals which appear clearly through link relationship and the impact of successful result represented by the dimensions of nursing services and the interpretation result represented by operations performance indicates. In practice , the questionnaire forms have been used in search in order to collect the data and information besides the personal interviews and the site coexistence. This search has been applied on a samples of nursing staff working at the various department of the hospital in this regard which they (94) nurses and in order to reach to the results of the search , the searcher has used static methods like : percentages , average and the link relation factor to test the proposals of test the samples of descending to test the effectiveness proposals. The research has reached to conclusions : there is a moral relation between the nursing services dimensions and the operations performance indicates. Whereby there is a relation of moral indicate between the services design which is the first dimensions of nursing services with all indicates of operations performance with weak relation which is the cost , quality , delivery and flexibility. There is moral result between the second dimension of nursing services and this is also the service technology which there is medium relation of cost and quality and there is a weak relation with delivery and flexibility. The third dimension of nursing services is the strength of work due to there is a moral result with a medium relation of cost , quality , delivery and flexibility About the impact relation among the operations performance indicates with the dimensions of nursing services whereby the search has reached to a result says that there is a moral indicates between the service design and the technology service and the strength of the work for entire cost , quality , delivery and flexibility.

جودة الخدمات الصحية ودورها في تحقيق رضا الزبون باستخدام نموذج (5Qs) - بحث تطبيقي في مستشفى بغداد التعليمي == Quality of Health Services And Their Role In Achieving Customer Satisfaction By Using (5Qs) Model - Applied Research In Baghdad Educational Hospital

Author name: حيدر منصور كاظم الزبيدي

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف هذا البحث الى تشخيص مستوى جودة الخدمات الصحية التي تقدمها مستشفى بغداد التعليمي وتحقيق رضا الزبون (المريض) باستعمال انموذج ((5Qs بابعاده الخمسة (جودة الاهداف، جودة العملية، جودة البنية التحتية الاساسية، جودة التفاعل، جودة الشعور العام) المطور من | This research aims to diagnose the quality of health services provided by the Baghdad Teaching Hospital and achieve customer satisfaction (the patient) level using (5Qs) model five dimensions (Quality Objectives, Quality of Process, Quality Infrastructure , Quality of Interaction, Quality of Atmosphere) developed by (Zinelidin, 2006), as well as determine the level of the gap between the dimensions of the model (5Qs) and the reality of health services provided and indicate the order of the dimensions of the model, according to the degree of importance , The research problem is to double the quality of health services assessment systems as well as weakness in identifying customers and their desires needs, and use the (Checklist) as a tool head in the collection of data as well as form questionnaire includes( 13) paragraph to poll customers about the health services provided to them and measure satisfaction with these services totaling (120), as well as the data and information obtained from the records and documents of the hospital with its various sections (technical department, quality department, pharmacy, medical equipment, medical education department), and get the results used some statistical methods including (arithmetic mean, standard deviation, percentages) , As well as the use of statistical program (SPSS), the research found a set of conclusions, including : 1 - The possibility of the application of model (5Qs) dimensions in the hospital on the quality of health services, measurement of these dimensions has shown good results. 2 - Dimensional arrangement, according to the results sequence of importance (Quality of Process, Quality of Interaction, Quality of Objective , Quality Infrastructure, Quality of Atmosphere ), amounting to total quality (70%), which means the possibility of adopting this model to evaluate the quality of services provided at the hospital. Find the need to adopt the dimensions of the(5Qs) model has been recommended to assess the quality of health services provided to patients within the Baghdad Teaching Hospital, since these dimensions is a modern indicators of some type, which provides a comprehensive assessment of the quality of health service in the hospital

تاثير بعض عوامل البيئة الداخلية للمنظمة في نجاح التخطيط الاستراتيجي : بحث استطلاعي لاراء عينة من العاملين في صحة كركوك - العراق == The Effect of Some Internal Environment Factors of The Organization In Strategic Planning Success Exploratory Research of Health Employees Sample In Kirkuk / Iraq

Author name: حسين صابر حسين جيمةغي

Supervisor name: انتصار عباس حمادي الدليمي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تشخيص واقع الاخطاء الطبية ومسؤولية الملاك التمريضي عنها : دراسة حالة في مستشفى الصدر التعليمي - محافظة ميسان

Author name: امجد هاشم محمد

Supervisor name: اياد طاهر محمد الجبوري

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

ابعاد اداء عمليات تقديم الخدمات التمريضية : بحث تحليلي مقارن في مستشفيات دائرة صحة بغداد - الرصافة == Dimensions of Performance To Provide Nursing Services : A Comparative Analytical Research In Baghdad of Rusafa Health Organization

Author name: قيس غميس حسين الفرطوسي

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

الاداء التمريضي في اطار التباين الثقافي للممرضين العراقيين والوافدين : بحث ميداني مقارن في مستشفى الصدر التعليمي العام في ميسان == Nursing Performance Within The Frame of Cultural Contrast For The Iraqi And The Arrivals Nurses Field Comparative Research In Al - Saddir Educational General Hospital In Missan

Author name: سرمد سلمان زبالة

Supervisor name: صلاح الدين عواد كريم الكبيسي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

امكانية تطبيق مبادئ ادارة الجودة الشاملة لتعزيز الخدمات الصحية : بحث في مستشفى الزهراوي - ميسان

Author name: علي اعنيد عبد الحسين الحريشاوي

Supervisor name: مها كامل جواد

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تقييم الاداء التمريضي على وفق معايير منظمة الصحة العالمية : بحث استطلاعي في عينة من دوائر وزارة الصحة == Evaluation The Nursing Performance According To Standards of W.H.O Exploratory Research In A Sample of Circles of The Ministry of Health

Author name: عامر جبار اعيادة الدراجي

Supervisor name: ناظم جواد عبد سلمان الزيدي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

عناصر استراتيجية الخدمة الصحية على وفق تحليل قرارات استراتيجية العمليات : بحث ميداني في دائرة صحة كركوك == Elements of Health care Strategy According to Analyzing Decisions of Operation Strategy decisions - field research in the Department of Health Kirkuk analysis

Author name: فرهاد ستار محمد شواني

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تاثير الاداء التمريضي في جودة الرعاية الصحية : بحث استطلاعي في مستشفى ابن النفيس == Effect of Nursing Performance in the Quality of Health Care Search exploratory in IBN AL - NAFIS Hospital

Author name: فلاح حسن علي الجبوري

Supervisor name: غانم رزوقي انيس العزاوي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

الرؤية الستراتيجية وتاثيرها في الاداء التمريضي == The strategic vision and its Effect on the nursing performance In Ibn al - Nafis Hospital

Author name: اثير محمد مطشر

Supervisor name: انتصار عباس حمادي الدليمي

General topic: Administration and Economics

Specific topic: Nursing Administration

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages: