استخدام بعض ادوات الجودة لتحسين الخدمة الصحية بحث مقارن بين مستشفى اليرموك وبغداد التعليميين == Use Some of The Quality Tools To Improve The Health Service : Comparative Research Between Baghdad And Al - Yarmouk Hospital Educational
Author name:
ايهاب ياسين ذياب الكعود النمراوي
Supervisor name:
هالة حمد ماجود
General topic:
Administration and Economics
Specific topic:
Nursing Administration
Degree:
Master
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T4136 - p.pdf
Abstract:
ان تطبيق مفاهيم الجودة داخل المنظمات الصحية يمثل تحديا كبيرا على تلك المنظمات. نظرا لطبيعة الخدمات الصحية المقدمة وما تحمله من خصائص تجعلها صعبه القياس والتقييم. وتظهر مشكلة البحث في تحليل الواقع الفعلي لمستوى جودة الخدمة الصحية في صالة العمليات لمستشف | The application of quality concepts within health organizations represents a significant challenge to such organizations. Due to the nature of health services provided and what was done to the properties make it difficult to measure and evaluation. And research problem in practice to the level of the quality of health service analysis appear in the operations room of the hospital, Baghdad and Al Yarmouk Teaching and identify the most important problems that reflected negatively on the service provided to patients, and the most prominent of those problems long wait for patients and weakness in the number of health staffs within the halls of operations Times as well as the loss of a clear policy by senior management to implement quality. The research aims to prioritize the most important problems that occur in the operating room for both the hospitals and the comparison between them using some quality tools, including check list, and Pareto diagram and Ishikawa diagram to determine the most influential health problems on the level of service As a researcher seeks to provide the urging of senior management in both hospitals to discover the defect sites and weaknesses of the quality in the operating room levels, which helps health staffs to understand the quality role in improving the level of performance and provide better service, it has been chosen the Baghdad Teaching Hospital and Al Yarmouk Teaching Hospital considered the biggest hospitals in the city of Baghdad and are offering the health services and wide and for all members of society. The operations room and some surgeries is a sample search. The researcher application checklist approved by the Ministry of Health on the operating room and calculate the amount of the gap as well as the application of Pareto chart and Ishikawa diagram for the Hall of operations in general, as well as a certain number of surgical procedures. The research has come to a set of conclusions which included showing that Baghdad hospitals and the Yarmouk educational rely in their application of the quality of a set of standards adopted by the Ministry of Health and these standards often focus on intent infrastructure and neglected to some extent other aspects related to the health of patients lacking both hospitals to previous studies or research to determine the extent of patient satisfaction for the health service provided within the hospital..
