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تقييم الاداء التمريضي من خلال تطبيق معايير ضمان الجودة : بحث ميداني في مستشفى الشهيد الصدر العام دائرة صحة بغداد - الرصافة == Evaluation of Nursing Performance Through The Application of Quality Assurance Standards
Author name:
كاظم مطشر عبد الحسن البهادلي
Supervisor name:
فضيلة سلمان داوود
General topic:
Administration and Economics
Specific topic:
Nursing Administration
Degree:
Master
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T3972 - p.pdf
Abstract:
يهدف هذا البحث الى تسليط الضوء على تقييم الاداء التمريضي من خلال تطبيق معايير ضمان الجودة والتي تشمل عليها ابعاد (الكفاءة الفنية, الحصول على الخدمات, فاعلية الخدمات, العلاقات الشخصية, استمرارية الخدمات, سلامة الخدمات, وسائل الراحه) وابعاد الاداء التمريضي | The aim of this research is to highlight the evaluation of nursing performance through the application of quality assurance standards, which include dimensions (technical efficiency, access to services, effectiveness of services, interpersonal relationships, continuity of services, safety of services and amenities) , Performance, customer satisfaction), as there is a real problem in Al - Shaheed Al - Sadr Hospital and there is no nursing plan for quality that takes into account the adopted professional standards for nursing. I believe that in nursing we need a protocol for every nursing work that takes into account the quality of performance that leads to satisfaction. Customer Health, The hospital also suffers from a poor evaluation of nursing performance, as the hospital does not follow a specific guide to control personal relationships, whether with the owners themselves or with patients.The aim of the study was to evaluate the quality of the nursing performance provided by Al - Shaheed Al - Sadr Hospital and to apply it to international standards and to apply scientific methods to contribute to upgrading the level of Arab and international hospitals The field research method was adopted as a research method. A checklist of quality assurance standards was prepared for the assistant director of nursing. A special questionnaire was designed for the satisfaction of sick patients in some sections of the hospital, which were distributed to 28 patients and patients, The first stage was to collect the examination list data before the application of the program, with the patient's questionnaire distribution, to diagnose the patient's satisfaction, and the second stage Done The collection of the data of the examination list after application in some sections of the hospital. A number of statistical methods were used including (frequency distribution, percentages, arithmetic mean, standard deviation, difference coefficient) and SPSS program for processing the data collected.The main findings were that the hospital applied the standard (access to services by 88.9%). And there is satisfaction by patients about the quality of nursing services provided to them
