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تقييم استخدام البطاقة الذكية لدفع رواتب المتقاعدين في مصرف الرشيد : بحث استطلاعي Evaluate the use of the smart card to pay the salaries of retirees in the Rasheed bank /exploratory research

اسم المؤلف: كريم نجم عبيد ياسين الكعبي
اسم المشرف: احمد محمد فهمي سعيد البرزنجي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: العلوم المصرفية
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

تطبيق الادارة الالكترونية في شركات التامين : انموذج مقترح في شركة التامين العراقية العامة Application of e-management in the insurance companies Suggested sample for public Iraqi insurance company

اسم المؤلف: افتخار جبار عبد
اسم المشرف: خلود هادي الربيعي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: التامين
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

تحليل مؤشرات الفقر في العراق على ضوء المسح الاجتماعي والاقتصادي للاسرة 2007 Analysis of Poverty Indicators In Iraq Relevant To Economic & Social Survey of Household (2007)

اسم المؤلف: زهرة عباس حسن الدليمي
اسم المشرف: خلود يوسف خمو
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: There is Poverty because of the difference in capacity and material resources, Previously Poverty Known on the basis of disparity between incomes and inadequate income.We now in the Twenty - first century and Poverty still the most important problems and challenges the tops of the list problems that plague the world, because it affects the political and social stability and economic of the countries.To provide database of the poor it have been prepared document describes the features of poverty and the where a bout of the poor cooperation between provinces.Here the goal of the research is to identify the factors affecting the incidences of poverty in Iraq and because the poverty does not decent on factor but several factors in the amount of importance, we found that factor analysis is the appropriate technique and to support the results of factors analysis we use Cluster analysis an data of economic and social survey of families in Iraq an 2007, it camped out in Iraq in cooperation with world bank.In order to reach goals according to the comprehensive survey of the poor's policies have been proposed for various aspects of poverty, such as, education, health, spending - income, social security, work, housing and others. The first chapter include introduction and aim of research and some scientific terms for poverty, the second chapter with theoretical side and the third included the application an poverty data and finally the fourth chapter included the conclusions reached and recommendations that cane out of research.

تاثير ادارة العلاقة مع الزبون في بناء ولائه للمنظمة : بحث استطلاع لعينة من المصارف الاهلية العراقية The Effect of Relationship Management With Customer In Building His Loyalty To The Organization (Research In Iraqi Private Banks)

اسم المؤلف: رائد فاضل جميل الشيخلي
اسم المشرف: نعمة شليبة علي الكعبي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

راس المال البشري وتعزيز ثقافة الاداء المتميز وتاثيرهما في المكانة التنظيمية : بحث استطلاعي في مركز وزارة النفط Human Capital And Enhancing Culture of Excellence Performance And Their Impact In Organizational Position Exploratory Study At The Center of Oil Ministry

اسم المؤلف: امنة عبد الكریم مهدي المشهداني
اسم المشرف: غني دحام تناي الزبيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The study has adopted in it’s theoretical aspect , the human capital and Enhancing Culture of Excellence Performance the Organizational Position ,The current study involves an analysis of the connection between the human capital.for which there has been an emphasis after the increase of mutual competition among organizations because of elements of the external environment of universality and the expansion of world market place, and the acknowledgment of the Excellence performance of function and their impact on Organizational Position.This happened because of the rapid development and changes in environment in the rapid development and changes in environment in fields of administration. As for the function of study, it involves an analysis of relationships and impacts of obtained changes from works of the study.The problem of the study focus on the fierce competition and the emergence of economical culture which have created the need for unique performance of administration to achieve success and urge a unique producing and invention.As well as developing and training employees in order to get a successful human capital for enhancing the competition point of organization in the marketplace so as to achieve a good reputation that cannot be imitatedor be transported easily to another organizations. That leads to form it’s identity and it’s mental image which will hold the field more than others.The study depended on a number of principals and subsidiary hypothesis which have a feature of relationship between the human capital and Enhancing Culture of Excellence Performance the Organizational Position. A center of petroleum ministry in governorate of Baghdad is chosen for practicing the filed aspect. In that I used a questionnaire as a principal appliance to collect in formation and data from thirty - one of administrative mangers and managers of departments , and fifty - five of chiefs of branches , All those have formed eighty - six persons as a samples for this study. For achieving the goals of study, that study have adopted a hypothesis sample which reveal a logical relationship among changeable of study for it had considered a human capital and the remarkable Culture of Excellence Performance as independent modifications that will affect virtually on Organizational Position. The studied sample and hypothesis are chosen by using a group of statistical methods. The researcher have cleared the theoretical senses of changeable of the study and getting a number of scientific comprehensions which can be applied, the highadministration in the ministry estimates the employee performance yearly by putting an appreciation - on grading, but the need a program of descrying a clear point of view a bout performance which in clouds a capable and efficient under standing of jobs. That assessment should be on a standard scientific base. The study has been concluded by offering a group of recommendations and the most important one was , the best performance and distinguishing feature about work of administration of human resource aim at practicing a description of jobs in the ministry in order to do justice in distribution of employees.

دور نظام معلومات الموارد البشرية في بناء نظام تقييم اداء العاملين : دراسة تحليلية لاراء مديري الاقسام في مقر وزارة التعليم العالي والبحث العلمي The Role of Human Resources Information System In The Building Employees Performance Appraisal System/Analytical Study of The Views of Managers of Departments In The Center of The Ministry of Higher Education And Scientific Research

اسم المؤلف: هديل علي عبد مهدي التميمي
اسم المشرف: غني دحام تناي الزبيدي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تهدف هذه الدراسة الى تحديد دور نظام معلومات الموارد البشرية في بناء نظام تقييم اداء العاملين في وزارة التعليم العالي والبحث العلمي/مركز الوزارة، من خلال قياس كفاءة نظام معلومات الموارد البشرية وتاثيرها على عملية تقييم الاداء، فقد لمست الباحثة حاجة الوزارة | This study aims to determine the role of Human Resources Information System in building performance assessment system working in the Ministry of Higher Education and Scientific Research / Center for the ministry, by measuring the efficiency of the HR information system and its impact on the performance appraisal process, it has touched the researcher need the ministry to devise methods that employ outputs Human Resources Information System in the organization surveyed for the development of methods and levels of the process of assessing the performance of its employees, in order to decide whether the role played by human resources information system in the process of assessing the performance of employees, we raised the question of President the following : (To what extent the efficiency of human resources information system? And what effect that in the process of appraisal the performance of workers?)In order to achieve the goal of the study, and answer questions about the problem reached a researcher through thought and theoretical studies related to the building scheme supposedly shows the relationship between the variables of the study, as it consisted of Human Resources Information System as an independent variable included six dimensions of the sub (the accuracy of information, speed information, relevance of information, quality information, quality system, the use of the system), and the system of evaluating the performance of employees as a variable supported include six dimensions of the sub (functional analysis, performance evaluation criteria, methods of performance evaluation, feedback, training resident, quality system evaluation) have interacted these variables to form the framework around which the study. The study population consisted of academics and administrators owners of management positions within the level of middle management personnel in the Ministry of Higher Education and Scientific Research / Center for the ministry, as was the use of the style of comprehensive inventory so that study was applied to all members of the community, which included all heads of departments in the departments of the Ministry who was number (42), head, and the response rate (100%).And used the questionnaire as an essential tool in the collection of data and information, as it consisted of three parts, attached to the first part to personal data of the sample surveyed, and the second part was devoted to measure the efficiency of the HR information system and included (30) a paragraph, and either the third part was devoted to measure the process of evaluating the performance of employees, which included (35) a paragraph, and data analysis program was used (SPSS), through which were obtained percentages and frequencies, and the Cronbach alpha test, and Spearman correlation coefficient and other analyzes that have been used to test the hypotheses of the study.The study results showed that the Ministry of Higher Education and Scientific Research employs human resources information systems in making decisions on personnel matters, and pay attention to the quality of HR information system, as well as its updated and data processing system on an ongoing basis, but that the ministry does not inform the workers on the results of evaluating the performance of which indicates a defect in the evaluation system used in the ministry.The results of the analysis reflected the weakness of the adoption of managers in the Ministry of Education and Human Resources Information System in the process of assessing the performance of employees, which requires the ministry to increase reliance on information systems, thereby increasing the accuracy and effectiveness of decisions taken for the process of appraisal the performance of its staff.And exited the study a set of recommendations based on the conclusions reached by including the need to take over the ministry interested in more information systems and rely on their output in the process of assessing the performance of employees, to gain practical accuracy and objectivity in the evaluation results, in addition to the development of performance criteria used in assessing the performance so as to be able to Measuring the performance of employees and do not lead to the intervention of personal factors. and the need for a feedback system follows the performance appraisal process, which can be employed to identify the results of their assessment and to identify weaknesses and avoid them as well as identify the strengths and strengthened.

اصلاح الاداء المالي للموازنة العامة في العراق للمدة 2004 - 2010 Reform of The Financial Performance For Pub;Ic Budget In Iraq For The Period 2004 - 2010

اسم المؤلف: هادي عبد الواحد جياد الحلفي
اسم المشرف: شعبان صدام منشد الامارة
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

تحليل احصائي مقارن لانفاق الاسرة العراقية باستخدام المسح الاجتماعي والاقتصادي للاسرة (2007) ومسح شبكة معرفة العراق (2011) Comparative Statistical Analysis of Family Spending In Iraqi Depending On Social And Economic Survey (2007) And Iraqi Knowledge Network Survey (2011)

اسم المؤلف: نبيل صالح محمد رضا معله
اسم المشرف: سهيل نجم عبد الله
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تعد الدراسات الخاصة بالانفاق والطلب على السلع والخدمات من اهم الدراسات الاقتصادية وذلك لاهمية الانفاق في عملية التخطيط الاقتصادي من جهة ولكونه يمثل جوانب مهمة من تفصيلات الحياة اليومية للمواطن من جهة ثانية. اختار الباحث هذا البحث بالاستعانة ببيانات المسح | The studies of spending and demand for goods and services is the most important economic studies, to the importance of spending in the process of economic planning on the one hand and because it represents important aspects of the details of daily life of the citizen on the other hand.Researcher selected this research, using data survey of social and economic status of families in Iraq who carried out during the year (2007) and the survey data of network knowledge of Iraq (IKN) for the year (2011), which were carried out by Central Bureau of Statistics. For comparison in the pattern of distribution of spending on various goods and services and using the ready software package Statistical (SPSS) to gain access to the results. Been tested nature of the distribution of variables tunnels and it emerged as natural distributing and studying differences of variables between the two surveys emerged that there are significant differences of the goods (beverages, clothing, health, communications, services) while no significant differences for goods (food, electricity, furniture, transportation , entertainment, education , hotels).this research has divided to four chapters. The first chapter touch on the natural of spending, previous studies and most important budget researches of the family, while the second chapter deal with the theoretical side, and some basic concepts of analysis the global and the cluster, while the third chapter deal with the practical side of the data obtained ,in Chapter four the most important conclusions and recommendations has been developed.

دور الحاكمية في بناء المنظمات الفاعلة : دراسة استطلاعية تحليلية في وزارة التعليم العالي والبحث العلمي في العراق The Role of Governance In Building Effective Organizations : A Survey Analysis Study In The Ministry of Higher Education In Iraq

اسم المؤلف: منى حيدر عبد الجبار الطائي
اسم المشرف: علي حسون فندي الطائي صلاح عبد القادر احمد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة عامة
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تشير اغلب الدراسات المعاصرة الى حقيقة ان تحديات العولمة وتزايد التعقيد البيئي دفع المنظمات على نحو عام, والمنظمات العامة على نحو خاص لاستشعار الحاجة الى ايجاد طرائق بديلة لادارة وتوجيه انشطة منظماتها,ومن هنا تعاظم التوجه للعمل على وفق منطق الحاكمية لتسهيل | Most Contemporary studies refer to the fact that the Challenges of Globalization and the increasing Complexity of Environmental Push Organizations in General, and in particular General sensor need to find alternative methods of managing and directing their activities , so this founds increasing orientation to work according to the logic of Governance to facilitate the delivery of results and public services, this shift had created the need for new types of organizational structures and compositions of these organizations that allows them to interact and communicate with all effected or affected by the activity of the Organization, Which was given the importance of multi - stakeholder to participate and drafting the decisions , this typically becomes handy application under creating and building a climate in which surveillance is properly run and ethics beside espousing the values of transparency, participation, justice and equality, accountability and responsibility towards all stakeholders and other values for anti - corruption institutional and organizational mismanagement of resources.All this stimulated researcher to study the Governance and dimensions of organizational structure to apply the properties of this emphasis and then examine the impact of the relationship with those dimensions to enhance their effectiveness and increase their ability to build an effective organization, to encourage service organizations in General and special education to reconsider now adopt mechanisms and means for the formulation of strategies and plans.From the importance of the subject of study and public organizations (first), and the importance of organization discussed (ii), was more than a (descriptive, exploratory survey) in the completion of this thesis, the study included upper and central departments in the Ministry, and collected data from (159) people of officeholders (gentlemen agents and advisers and general managers and managers within the Ministry of higher education and scientific research, and heads of universities and their staff, directors and deans selected the adoption of the resolution, which included a paragraph (84), and b (interviews, and field views and official documents and records) As tools to assist in their collection.Study methods adopted the descriptive statistics (mean, standard deviation,...) in determining the strength of the study variables, methods of statistics indicative nonparametric (rank correlation coefficient, Spearman's linear regression, and path analysis method, and Kruskal - Wallis , chi - squared tests) to test assumptions.The main conclusions of the study, in the form of : - First : the average understanding properties Governance the Organization discussed the impact that the sample average awareness Governance discussed.Second : the effective dimensions of organizational structure in formations under study do not negate some of the shortcomings.Third : Accept a study and its varied degrees in strength level variables and their components And study remarks are among the recommendations : - 1. Upgrade the application Governance in formations discussed, urging them to recruit their characteristics within its organizational structure elements.2. find departments adhere to the standards and principles to the rational management of material and human resources of the Organization and in its commitment to the beneficiaries, to ensure effective verification required for that organization.Advanced study stands foremost package test the impact of General Governance in strategic management processes, and strives to use benchmarking in the study of Governance universities to enable the modernization of higher education and advocacy to further studies in the subject matter, and the subject of General Governance, with other proposals are projects future seminar.

تطبيق بعض ادوات الانتاج الرشيق في معمل رقم (7) في الشركة العامة للصناعات الجلدية : دراسة حالة Applying Some Lean Production Tools In Factory 7 At The State Company For Leather Industries A Case Study

اسم المؤلف: معتصم علي لفتة الاسدي
اسم المشرف: صباح مجيد سعيد النجار
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: سعت هذه الدراسة الى تحليل واقع عملية الانتاج في معمل /7 ضمن معامل الشركة العامة للصناعات الجلدية ومن ثم تحديد واستخدام مجموعة من ادوات الانتاج الرشيق الملائمة في ذلك المعمل.ومن خلال المعايشة الميدانية والمشاهدات والمقابلات التي اجراها الباحث مع المسؤولي | This study tried to analyze the reality of production process of plant / 7 within the plants of the general Company of Leather Industries, and then determining and utilizing the suitable variety tools of lean production in that plant.And through field living, observation and interviews conducted by the researcher with the people in charge and through the reviewing and analyzing the data it was determined group of the areas which can be improved , by using the tools lean production for the goal of eliminating the non - value - added activities to customer and improve some areas for achieve plentifulnesses in the area, inventory, transportation and lead time and enabling the plant(7) for producing modern models that go along with the style and give it the power to compete with the imported products.The researcher was able to determine the major causes for these problems through the study and analysis that were conflicted to the reality of plant / 7, he also determined features and the available possibilities in the plant , and then determining and utilizing variety of applicable lean production tools to solve these problems or even restrict them. the tools that the researcher utilized included : the value stream mapping , the production leveling, means of quality at the source and visual control, taking procedures eliminating or reduce the number or the times of activities that add no value, in addition to presenting recommendations within the framework of the approach lean production, which represented in execution of elements of Total Productive maintenance , long - range relationships with suppliers, and more others.The most prominent finding represented large in attaining plentifulnesses in costs and labor time , reducing the lead time as much as ( 1.5) day and draw value stream mapping, reducing the quantity of inventory (work in process ) in the departments of sewing and pulling , in addition to the at tamed material and non - material benefits.The conclusions of the study proved that applying these tools and taking the recommendations in consideration within the framework of the approach of lean production have their high capability in reducing the costs and the quantities of stocks and the same time increasing the flexibility, quality and the pace of response and to achieve customer satisfaction, as well as employees and thus set the plant on the path of the enhancing competitive advantages in (cost, quality, delivery, variety) therefore, the researcher recommends utilizing these tools and making use of the recommendations proposed

استعمال البرمجة الديناميكية العشوائية في تخطيط الانتاج مع تطبيق في شركة مصافي الوسط Using Random Dynamic Programming In Production Planning With Application In The Midland Refineries Company

اسم المؤلف: محمد كاظم هواش
اسم المشرف: خالد ضاري عباس الطائي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: بحوث العمليات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يتضمن البحث بناء انموذج برمجة خطية,ويحل بواسطة البرمجة الديناميكية لايجاد قيم متغيرات القرار وقيمة دالة الهدف.وقد تم بناء الانموذج باستخدام بيانات ثلاثة مصافي في شركة مصافي الوسط وهي (مصفى الدورة ,مصفى السماوة ,ومصفى النجف),وباعتبار ان كميات الطلب على كل | This research deals with Building A probabilistic Linear programming model representing ,the operation of production in the Middle Refinery Company (Dura , Semawa , Najaif ) Considering the demand of product (Gasoline , Kerosene ,Gas Oil , Fuel Oil ).are random variables ,follows certain probability distribution , which are testing using Statistical programme (Easy fit), thes distribution are found to be Cauchy distribution ,Erlang distribution ,Pareto distribution ,Normal distribution ,and General Extreme value distribution. The Built programme is transformed in to deterministic one and then solved by using Dynamic Programming ( Backward procedure ) To find the Optimal values of Descion variables and Optimal value of Objective Function. All the results are explained in tables, we work on using Dynamic programming according to the Rule of Richard Bellman for Optimality ,which depend on sub divide the Big problem ,in to sub problem ther is an Optimal Solutions ,then thes Solutions are Optimize to reach the final Optimal Solution, The Show all results included a private thesis in a special tables

تاثير حاضنات الاعمال في تحقيق متطلبات ريادية المشاريع الصغيرة والمتوسطة : بحث تطبيقي The Effect of Business Incubator In Achievement The Requirement of Small And Medium - Sized Enterprises Entrepreneurship : Applied Research

اسم المؤلف: مثنى زاحم فيصل العجيلي
اسم المشرف: سعد علي حمود عباس العنزي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تناول هذا البحث تاثير حاضنات الاعمال بابعاده الرئيسة(تبني المشاريع الجديدة، ونمو واستدامة الاحتضان، التقنيات المستخدمة، والتاثير المجتمعي، وخدمات الحاضنة، وقياس المؤشرات المالية) في ريادية المشاريع (الابداع، والاستقلالية، والاستباقية، وتبني المخاطرة، | This study has dealt with the effect of business incubators with its main dimensions ( the adoption of new projects , the growth and sustainability of incubators , used techniques , Societal effect , incubator services , Financial incubators measures ) and the projects entrepreneurship (creativity , independency , Forestallmentality , risk adaptation , offensive competition , and the Financial assessment ) and the entrepreneurship Requirements by (inhancing the experiments and expertises , and the satisfaction of the society needs , diversity of production and introducing new services , increasing the competition abilities , capturing environmental opportunities and making use of them , and building social relationship with various institutions ). The study has launched From an intellectual dilemmaBegan this research from dilemma of thought due to the escalating interest in SMEs recently because of privacy and its importance and the multiplicity of parties interested in them so that has played an important process of economic advancement of countries by providing services and wide use of all sectors and run a variety of manpower as well as its conversion to find new products because of the brittleness of the projects against the strong competition of the other projects as a result of the territorial and international developments which causes the concern in growing the services which support the activity of this projects. and the criterion of capital deems more precise in defining the concept of small and medium projects than the number of employees (Workess). The small and medium projects are distinguished by their highs average of failure especially in the first years of running because of the shortage in the managerial skills and the weakness of their Financial Resources and laces the marketing problems , which prevent getting the information , consultations , researches training seuices , and the increasing consciousness for the importance of these projects in the economical development and the difficulties that work in their shadow , all of them uased the creation of new michanisms to support these growing projects.The aim of this stydy is to deepen the understanding of business incubators and its different dimensions and the requirements of entrepreneurship to the projects , to gain a scientific framework that gather the most dimensions and concepts , and the attempt to test the Iraqi environment ti incubate these modern concepts. The methodology of the study was qualificative and analytical. and the study determined a set of hypotheses which have been tested by statistical such as the mean , standard deviation correlation coefficient , regression analysis , and path analysis. A random sample of (43) managers in the Ministry of planning and Ministry of laber and Social Affair was tested to explore their opinions Regarding the drives of supporting and developing the small and medium projects and the objective behind establishing and taking care of the incubators of these projects and what kind of the assistance can be presented to the owners of the projects, and what are the most prominent available standards within their ministries to achive the entrepreneurship Requirements of the small and medium projects and discovering the problems and Findling the solutions for them through depending upon the suggestions presented by the managers to the owners of the projects to help them in raising them and keep them on the track. A random sample of (43) owners of small and medium projects , who were supported and lended by the two Ministries , was also tested to explore their openions about the factors and the elements which played on effective role to develop their projects , and how he got the idea about forming the project and what was the future goal for establishing such project. An to know whether the Support of the two Ministries was distinguished or not , and then discovering the causes behind the weakness of the support , and what are the resources that helped the owners of the projects to establish them , and then knowing the problems and find the solutions for them through depending upon the suggestions presented by the owners to helped them in raising them and keep them on the track. The study reached a set of conclusions which was the most important of them is the gross of business incubators participated in the influence of entrepreneurship Requirements in the two Ministries under study across different entrepreneurship projects under study and the strongest impact for business incubators represented by creation , and the study presented a set of recommendations which can beuseful for all the Iraqi ministries and institutions which were in front of them the ministry of planning and the ministry of labor and Social Affairs.

استعمال السلاسل الزمنية والشبكات العصبية الاصطناعية للتنبؤات المستقبلية لمستوى التضخم في العراق The Use of Time Series And Neural Network Prediction Futurism Level Swelling In Iraq

اسم المؤلف: قصي عصام حميد الزبيدي
اسم المشرف: قاسم محمد علي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: لقد شهد الاقتصاد العراقي ارتفاعات مستمرة ومتزايدة في معدلات التضخم والتي وصلت الى مستوى التضخم الجامح مما اثرت على نمط الانتاج والاستثمار والاستهلاك والادخار ونمط تخصيص الموارد وتوزيع الدخل، نتيجة للظروف القاسية التي مر بها العراق وقد استعملت وسائل احصائ | It is known that the most important countries of evolution is the process of planning and the detailed plans the future and this requires the adoption of advanced statistical methods.We discussed this adopts the first focus method of time series Box - Jenkins and which takes into account the temporal variations in the study of phenomena, analyze and identify the most important properties in the construction of appropriate models of the phenomenon being studied, as has been the adoption of key stages in building models of chains of time from diagnosis until the development of the form timely and predictable phenomenon studied.Second, neural networks and included the study of this simplified the basic concepts of neural networks He addressed the most important types of neural networks is a network deployment rear (Back Propagation) algorithms and their own learning.The practical side has been the use of real data to calculate the rate of inflation based on the indices for commodity groups for a period of five years by months(2007 - 2011) Based on the results of time series Box - Jenkins and neural networks shows that the method of artificial neural networks more flexible and higher efficiency in the analysis and forecasting

ادارة المؤسسة الصحية بين المركزية واللامركزية وانعكاساتها على جودة الخدمة الصحية لمراكز الرعاية الصحية في محافظة كربلاء المقدسة The Healltth Iinsttiittuttiion Admiiniisttrattiion Bettween Tthe Centtralliizattiio&Decenttralliizattiion And Ttheiir Iimpactt On Tthe Qualliitty of Healltth Serviice Tto Healltth Care Centters Iin Tthe Proviince of Karball

اسم المؤلف: عمار عماد الاعرجي
اسم المشرف: رعد عبد الله عيدان الطائي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The research aims to know the current organization of health institutions in terms of centralization and decentralization and its impact on customer satisfaction through its reflected on the quality of health service provided. By searching the literature review of administrative and shed light on the role of administrative organization in the management of health institutions were also clarify the concept of centralization and decentralization as one of the aspects of the organization and the advantages and disadvantages of each of them, on the other side was to clarify the concept of service quality dimensions in health ten. On the practical side was selected two samples : the first was managers and assistants to primary health care centers in the province of Karbala, numbered 48 for the measurement of where you stand the administrative organization of these centers in terms of centralization and decentralization, and the second was patients those institutions and reached the 120 for the diagnosis of the extent to which these institutions to the needs of the citizens of health services by measuring the quality of services provided, and the appropriateness of the current organization to improve those services. The most important researcher conclude that the administration of public health Karbala follow the central work of administrative with primary health care centers in all the functions of the organization, and came customer satisfaction to achieve the level of acceptability are good but at the same time did not rise to the level of ambition, which indicates that there is no compatibility between the system Central approach and the level of customer satisfaction on service provided The most important recommendations, should be given sufficient powers to manage the health centers to carry out the functions assigned by the organization better and gradually, and the most important aspects of the grant of powers is in the management of human and financial resources as the basis of the work of organizations

تحليل واقع استخدام تكنولوجيا المعلومات في العراق (عدا اقليم كردستان) للعام 2008 Analysis of The Reality of The Use of Information Technology In Iraq (Except For The Kurdistan Region) In 2008

اسم المؤلف: علياء اسماعيل عبيد
اسم المشرف: عبد المنعم كاظم حمادي الشكري
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تعد تكنولوجيا المعلومات من الجوانب المهمة في قياس تطور الدول في جانب التنمية البشرية.لذلك تم اختيار هذا البحث وبالاستعانة ببيانات مسح تكنولوجيا المعلومات والاتصالات الذي نفذ خلال عام 2008 من قبل الجهاز المركزي للاحصاء وتكنولوجيا المعلومات واعتماد بيانات | Information technology is an important aspect in measuring the development of states in the human development.Therefore this research were selected supporting by data and survey formation and communication technology which was implemented in2008 by the Central Bureau of Statistics and Information Technology and e adoption of this survey data by using of statistical programs bag ad}` (SPSS 19)To get to the variables of direct impact on information technology and communications to all governorates of (except Kurdistan region) using factor analysis and then ease cluster analysis to determine the extent f convergence among the provinces on this side... In first chapter of the research presented introduction human development and then the goal of research and a brief history of research and thesis of master and doctorate which dealt with one aspects of human development and then some important information about the survey information and communication technology.The second chapter is the theoretical aspect of the research has included four axes, the first axis referred to the measures of human development (education, health, income, a measure development related to gender , human poverty, the enabling of women) and how to calculate each scale...The second axis was included along with information technology and its importance in policy development, education and some applications of information technology, its importance in policy development and education, some technology information, at

الاثار الاقتصادية والاجتماعية لسياسات الاصلاح الاقتصادي في مصر والعراق The Economic And Social Effects of The Economic Reform Policies In Egypt And Iraq

اسم المؤلف: علي كاظم هلال
اسم المشرف: عباس جبار الشرع
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The research in all aspects of Economic Reform Policies is consider as a wide subject in its a broad and complex in its contents , the first Side of those policies relate with the overall demand , Starting from the nature of the link between the accumulation of debt and its problems and the necessary adaptations to be implemented within the national economy , To correct the imbalance in the balance of payments of the fiscal and monetary and price policies those associated with short term , So , the Second aspect concerns with the overall offer which associated with the mechanisms of market and the internal nature which specified the role of the state in the implementation of the required adjustments in all macroeconomic policies to raise the efficiency of resource allocation and the creation of the legislative environment related to the medium term and long - term. Both Egypt and Iraq have adopted the Economic Reform Policies supported by the International Monetary Fund and World Bank ( WB & IMF) After intensification of the external debt crisis and the decline of various economic and social indicators ,since the historical facts highlights that despite of the historical difference between the application of approved programs, but the general conditions that are used in Egypt, Iraq, enlisting the help of IMF is similar to a large extent with each other, as we note that an major internal imbalance and external deficits and a significant jump in inflation and a sharp deterioration in all macroeconomic indicators The study is divided into four chapters, the first chapter included Tries to represent the theoretical and conceptual of Economic Reform Policies and Human Development , while the second chapter Dealt with the analysis and Evaluation Economic Reform Policies and its impact in the human development in Egypt. Chapter third with the analysis and Evaluation Economic Reform Policies and its impact in the human development in Iraq. This study aimed to shed light on the policies of Economic Reform Policies followed by Egypt, Iraq, and their success in addressing the structural imbalances, whether to create a stable environment or through the necessary legislation to shift toward a market economy, and then know the effects that can be induced in human development indicators. The survey work started from the premise that the Economic Reform Policies - backed (WB & IMF) and which were subject to application of Egypt and Iraq were not feasible active and remained unable to address economic and social imbalances, which adversely impacted the decline in human developmentindicators The study found that compliance with the prescriptions (WB & IMF) have had negative implications for economic and social, it did not lead to the prosperity and social welfare in those countries and contributed to the dismantling of their existing economic , rising unemployment and spreading poverty among the population

تقدير انموذج لا معلمي للبيانات الطولية للقطاعات الاقتصادية في العراق Nonparametric Model Estimation For Longitudinal Data of Economic Activities In Iraq

اسم المؤلف: علي سيف الدين عبد الحافظ
اسم المشرف: ظافر حسين رشيد النجار
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان نماذج المعاملات المتغيرة زمنيا (Time - varying coefficient models) هي ادوات مهمة جدا لشرح الديناميكية في كثير من العلوم مثل الاقتصادية,المالية,السياسية,علم الاوبئة...الخ ,اي كيفية تغير معاملات المتغيرات زمنيا , وكذلك استعمالها هيكل خفي (Hidden Stru | Time - varying coefficient models are very significant instruments to explain the dynamics in many sciences such as economics, financial, politics, epidemiology, etc. That means, how the variables coefficients vary chronologically, and how they use Hidden Structure to avoid the Curse of Dimensionality for the nonparametric models. In the last ten years, varying coefficient models encountered deep and exciting developments on the theoretical and practical aspects particularly in the longitudinal data applications.In this research, some of the nonparametric technologies have been presented to estimate the coefficients functions, which are varying chronologically for the nonparametric marginal model of the balanced longitudinal data that characterized by observations obtained through (n) from the independent subjects, each one of them is measured repeatedly by group of specific time points (m). Although the measurements are independent among the different subjects; they are mostly connected within each subject, and the applied technologies are Local Linear Polynomial kernel (LLPK) and the Cubic Smoothing Splines (CSS).To avoid the problems of dimensionality, thick computation and the programming effort, the two - steps method has been used to estimate the coefficients functions by using the two former technologies. Since, the two - steps method depends, in estimation, on (OLS) method, which is sensitive for the existence of abnormality in data or contamination of error; it has been proposed using some robust methods such as LAD & M to strengthen the two - steps method towards the abnormality and contamination of error as well as using the robust method in any step or both steps to give high flexibility in terms of applying the robust methods. In this research, simulation experiments have been performed to imitate the used models, with verifying the performance of the traditional and robust methods for both of CSS & LLPK technologies by using two criteria, for different sample sizes and disparity levels. One of the important aims of this research is to create a dynamics for the data, i.e., how variables coefficients vary over time for a group of balanced longitudinal data for nine economic sectors in Iraq (agriculture and forestry sector, mining and quarrying sector, industrial sector, electricity and water sector, construction sector, transport and communication sector, trade of retail and wholesale sector, finance and insurance sector, and social development services sector for the period (1990 - 2009)); formulated according to time - varying coefficients, for the nonparametric marginal model of Cobb - Douglas Production Function. The most important conclusions of this research are : using Cubic Smoothing Splines is better than using Local Linear kernel, as well as the progress of the proposed robust methods over the traditional estimation methods in all contamination cases. Concerning the practical side, it has shown weakness of capital investments comparing to the volume of revenues, and the Gross Domestic Production (GDP) of the economic sectors depends mainly on the volume of employment, as well as the volume of revenues since(1990 - 2008) are considered decreasing revenues. i.e., any double of the capital and employment volume would not lead to double of the Gross Domestic Production (GDP), except in (2009) which witnesses increasing revenues, i.e., any double of the capital and employment volume would lead to double of the Gross Domestic Production (GDP).

توقعات الطلب المستقبلي للسياحة الدينية فـي محافظتي النجف الاشرف وكربلاء المقدسة Expectations of Future Demand For Religious Tourism In The Provinces of Najaf And Karbla

اسم المؤلف: علي حمد الله احمد
اسم المشرف: محمد جاسم محمد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: من الواضح ان من اهم عمليات تطور الدول هي عملية التخطيط ووضع الخطط المستقبلية وهذا يتطلب اعتماد الاساليب الاحصائية المتقدمة , ومن اهم هذه الاساليب هي طرائق تحليل السلاسل الزمنية والتي تاخذ بالحسبان التغيرات الزمنية في دراسة الظواهر وعليه تم استعمال الانوا | It's acknowledged that planning and setting of foreseen & detailed plans are from the important operations to countries development which requires advanced statistical methods adoption. One of the important methods are the way of time series analysis which depends on time changes in studying phenomena. According to that different types of time series patterns & it`s analysis undertaken , recognizing the most important specifications in build up suitable patterns for studied phenomenon where basic phases adopted in building up patterns related to time series and beginning with identification ,setting of suitable pattern & studied phenomenon forecasting. The true data used for four types of Variables of a number of hotels, number of rooms, number of guests the Iraqis, the number of guests for each of the Iraqi province of Najaf and Karbala province respectively and take the data to time series form 1981 - 2010، was diagnosed using a model AR (1) in the prediction for the years 2011 - 2015

مقارنة بعض طرائق تقدير المعلمات الهيكلية لمنظومة المعادلات الانية الخطية في القياس الاقتصادي مع تطبيق عملي A Comparison of Some Methods of Estimating The Structural Parameters of The Linear Simultaneous Equations System In Econometrics With A Practical Application

اسم المؤلف: علاء حسين صبري
اسم المشرف: ايمان محمد عبد الله المشهداني
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: في هذا البحث حاولنا تسليط الضوء على البعض من طرائق تقدير المعلمات الهيكلية لمنظومة معادلات انية مقترحة من الباحث والتي تخص العلاقة السببية بين الصادرات والنمو الاقتصادي في العراق، واستنادا على طبيعة البيانات وخصائص المقدرات تم استعمال معيار المفاضلة الحص | In this research we tried to shed light on some of the methods of estimating the structural parameters of simultaneous equations system proposed by the researcher, which was about the causal relationship between exports and economic growth in Iraq , Based on the nature of the data and characteristics of the estimators we used the robust MEDAE to compare between the methods used , which include methods used for the first time in the Arab countries and carried out the first time using real data (to the knowledge of the researcher) , which translated in Jackknife Instrumental Variables Estimation (JIVE) using an instrument that is independent of disturbances even in finite samples.Independence is achieved by using a `leave - one - out' jackknife - type fitted value in place of the usual first stage equation in 2SLS It seems that these methods gives useful alternatives when there is concern to the increase in the degree of over identify for the structural equation under consideration.As well as the researcher used the method of the LIML - LVR which had not previously also be used according to the real data (to the knowledge of the researcher) depending on the general formula K - CLASS

استعمال التحليل العنقودي لبيان تغير نمط الانفاق في العراق للسنوات (1971 - 2010)

اسم المؤلف: عبير عباس ناصر
اسم المشرف: لميعة باقر جواد الجواد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يعد الانفاق احد اهم المتغيرات الاقتصادية الاساسية وذلك لارتباطه بمتغيرات اقتصادية اخرى كالانتاج والادخار والدخل والاستثمار حسب مفهوم النظرية الاقتصادية اذ ان ارتفاع مستوى الانفاق يؤدي الى انخفاض مستوى الادخار ومعدلات الاستثمار والانتاجية والدخل، وبحثنا | The spending one of the most important variables and that is related to other economic variables such as production, income, saving and investment rates, productivity and incomes , we discussed this chang shows the spending pattern of families on key goods and services during the period (1971 - 2010) in the years where date are available ,so touched on the reality of living standards for families in Iraq by offering stylish rates on good and services(nine variable according to the system of national accounts) and on the levels(both urban and rural, urban only, rural only)during the period for the purpose of knowing how spending patterns change up or down, have been analyzed on the basis of thes ratios homogeneity or convergence in spending between years using cluster analysis hierarchy in three different wayse (the way the middle, the way the closest ,how far)and clarification of thes percentages in the graph at the level of years each service key once (to see the change in the pattern of spending on the services each during the time period) and at the level of basic services per year again(to see the change in the spending on different services per year)which may help to develop future plans for the advancement of thes families to decent life for these families.

المقدرات الحصينة للارتباط الذاتي في انموذج السلاسل الزمنية الموسمية المختلط المضبب Robust Autocorrelation Estimation of Fuzzy SARIMA Models

اسم المؤلف: طاهر ريسان دخيل الخاقاني
اسم المشرف: عبد المجيد حمزة الناصر
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: غالبا ما تصاحب عملية جمع البيانات وجود قيم شاذة التي تؤثر بشكل كبير ليس فقط على عملية تشخيص الانموذج الملائم الذي يعتمد على معاملات الارتباط الذاتي والارتباط الذاتي الجزئي وانما يتعدى ذلك الى عملية تقدير معلمات الانموذج, ومن هنا فان هذا البحث يهدف الى جعل | The presence of outliers in data influences not only in model diagnostic, but exceed to parameters estimation. Therefore, the goal of this thesis is to make the autocorrelation coefficient robust against outliers to estimate parameters that will be robust depending on those coefficients. This goal is achieved by three suggestions the first and second are depending on Fuzzy Logic by suggest estimation procedure to estimate autocorrelation coefficients called Semi - Fuzzy Autocorrelation coefficient, and suggest another one called Semi - Fuzzy Kendall. The third is to extend the robust Percentage Bend Correlation method to use it in estimate the autocorrelation coefficients that will be used in parameter estimation. This thesis contains four chapters. The first chapter discuss general introduction, the previous studies and the purpose of this research. The second chapter views the general fundamentals, the theoretical field that related with outliers and its effectiveness in time series modeling, the using of fuzzy logic in time series and display the proposed procedure and its algorithm. The third chapter contains the empirical filed, the simulation experiment, results analysis and comparing by some criteria. The fourth chapter views the practical filed by study a daily time series of electrical load in Al - Qadisiya city in Iraq then apply the previous methods. The fifth chapter views the most important conclusions and recommendations that we get.

اختيار الموقع والترتيب الداخلي باستخدام عملية التحليل الهرمي ونظرية صفوف الانتظار : دراسة تطبيقية في عينة من محطات تعبئة الوقود في شركة توزيع المنتجات النفطية في بغداد Selecting Location And Layout Using The Analytical Hierarchy Process And Queuing Theory Applied Study of Sample of Fuel Stations At The Oil Products Distribution Company / Baghdad

اسم المؤلف: شفاء بلاسم حسن الربيعي
اسم المشرف: صباح مجيد سعيد النجار
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الكلمات الدلالية:
  • المنظمة الخدمية
  • الموقع
  • الترتيب الداخلي
  • عملية التحليل الهرمي
  • نظرية صفوف الانتظار
  • المحاكاة
  • محطات تعبئة الوقود
الصفحات الاولى:
المستخلص: تسعى المنظمات الخدمية الى تحقيق ميزة تنافسية من خلال اختيار مواقعها بالقرب من الزبائن بهدف تسليم الخدمات بوقت قصير وزيادة عوائدها وحصتها السوقية وتصمم ترتيبها الداخلي بالشكل الذي يمكن من تسهيل تدفق الزبائن والعاملين والموارد والمعلومات بهدف تقليل صفوف واو | Service organizations select locations in a proximity to customers to deliver services quickly, and, meanwhile, increases their revenues and market share. The layout of such organizations should facilitate the flow of customers, employees, materials, and information, to prevent the creation of waiting lines and unwarranted waiting times. The survival of service organizations is hinged, to a great degree, on the right location and layout of such organizations; hence such decisions are conceived strategic in nature. The ongoing researches are still seeking to find scientific methods to help decision makers, in making decisions about the location and layout. This research studies the problem of selecting the location of fuel stations in oil products Distribution Company, and how to prioritize the location, as this decision is still facing the obstacles of complicated procedures and assumptions of decision makers. Furthermore dealing with the decision criteria as same importance without being subjected to the degree of influence of each on the decision. Concerning the arrangement of the fuel stations, they are arranged in a way that does not match with the assumptions of any queuing models, which require one server in each service channel and its reflection on the increase of waiting line and waiting time, which complicate the crisis. The study aims to design an integrated frame work for selecting the fuel stations location and arrange approvals for construction by applying analytic hierarchy process (AHP) on a sample of the stations that received the approval of construction in the company since 2008, using Criteria (ground, environment, social, engineering, legal, and services). Also, the queuing theory and simulation are used to study the proposed layout design for the fuel pumps according to queuing model M/M/s. Also, there was estimation for the performance standards to the proposed layout (number of cars on waiting, number of cars in service, number of cars in the system. filling quantity, filling time, waiting time, total time in the system, idle time) and comparing it with the actual performance standards for sample of fuel stations. The operating of the simulation models is based on a number of assumptions that reflect the actual reality together with the queuing theory. This study is important because its knowledge contribution of with service systems in general and the fuel stations in particular. Also the study provide objective solutions to the company by shortening the procedures and the time it takes to select the location and layout design in a way that achieve optimal investment in station space and reduce the waiting line, waiting time and idle time. Thus, this study is an attempt in Iraqi services environment through coincidence between the strategic decisions of operations management in one study. The study proved the efficiency of AHP and its ability to shortening time and efforts required to make decision of selecting stations location and arrange construction issue approvals, depending on set of criteria that have been identified in this study. Also, the simulation results confirmed the proposed layout performance standards exceed the actual layout performance standards. Finally, the study recommended the need to adopt AHP in selecting the location and granting approvals for construction of stations according to multiple criteria, and to adopt the proposed layout according to the queuing theory in designing layout of the fuel stations

الاثر الاستراتيجي للتوزيع في ولاء الزبون : راسة تحليلية مقارنة لعينة من الصحف العراقية اليومية The Strategic Impact of The Distribution In Customer Loyalty

اسم المؤلف: سماء علي عبد الحسین الزبیدي
اسم المشرف: سعدون حمود جثير الربيعاوي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The study deal with two main variables : - the strategic role of distribution,and the customer loyalty. the researcher has chosen samples of Iraqi newspapers like ( AL Sabah, AL Mada, AL Bayna aljdeida newspaper) , because this product depends greatly on the consumption of customers so as to achieve the success.After studying the dimensions of these variables ( cost, flixibilty & deliver time ) which concerns the distribution, and for these dimensions ( marketing relationship, customer perception , customer experience , brand , & product quality) which relate to the customer loyalty. the problem has been identified in a number of remarks concerning the extent of awareness that the administration of the newspaper have about the importance of distribution and the delivery time of customer loyalty for achieving thissuccess in continuation of the paper, the target of the administration must be on the techniques of the distribution and the reality of these newspapers, clearing their role in achieving the customer loyalty by butting two main hypotheses : the first was (the relationship between the strategic role of distribution and forming customer loyalty). The second was ( the impact of relationship between the strategic role of distribution in constracting the customer loyalty). and by using statistical methods to analyze the data obtained by a questionnaire prepared for this purpose Percentages, frequencies, mean, standard deviation, coefficient of variation,correlation coefficient, and coefficient of simple linear regression and through interviews conducted by the researcher concludedthat the time of delivery is the dimension of the most influential in building customer loyalty, in spite of the awareness of management, there is reluctance to adjust the times of delivery of newspapers, in addition to the weakness in the mechanics of forming customer loyalty and maintain its Accordingly, the researcher has some recommendations for improving the experience of the departments in distributing of their products on their own, if they don’t , they should establish strict conditions in the selection of distributers and comply them with delivery times and impose a fine on those who do not adhere to those times and allow participation of citizens in newspapers and harness team to deliver newspaper in time at address. This will increase the number of customers and the base of newspaper subscriptions by paying a monthly distribution of the offices of newspaper vendors, or by geographical areas.

تاثير سماع صوت الزبون في تحقيق التفوق التنافسي : بحث تحليلي مقارن بين شركتي اسيا سيل للاتصالات وزين للاتصالات The Impact of Listening To The Voice of The Customer In Achieving Competitive Superiority Search A Comparative Analysis Between The Two Asia - Cell Telecom And Zain Telecom

اسم المؤلف: سارة علي سعيد العامري
اسم المشرف: سعدون حمود جثير الربيعاوي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The basic orientation of the study to determine the impact of listen the voice of the customer in achieving competitive superiority for companies operating in the industry to provide mobile telephone service, enjoy topic listen to the voice of the customer and competitive superiority of great importance to the relative modernity and its impact on the future of organizations.The study aimed to determine the extent of listen voice of the customer in the companies researched, as if listen voice of the customer is qualified to lead the companies researched to achieve the competitive superiority, for this purpose, formulated hypotheses of the study in three hypotheses, the first major hypothesis "there is a correlation with significance to listen to the voice of the customer in achieving competitive superiority. "while the second major hypothesis, "there is a significant moral influence to listen to the voice of the customer in achieving the competitive superiority" these hypotheses targeting to determine the role played by listen to the voice of the customer in the leadership of companies researched to achieve superiority over its competitors, while the hypothesis major third "there are significant differences between Zain telecommunications company, Asia - Cell telecom in the level of listen the voice of the customer to achieve a competitive superiority".To test the hypotheses of the study were applied in two sections in the Asia - Cell telecom and two in the Zain telecom, the total study sample (109) by (60) for the Asia - Cell telecommunications and (49) of Zain telecom for the purpose of completion of data collection were employed personal interviews and observation, and used a number of statistical tools for data processing like mean, standard deviation and coefficient of variation for the purpose of description and analysis of the sample, the simple linear correlation coefficient (Spearman) to test the validity of the hypothesis correlation, and simple linear regression to testthe validity of the hypothesis impact, as well as test (Mann Whitney) to test the validity of hypothesis of the moral differences between the two companies researched.And the study showed significant results for most stages of hearing the voice of the customer to achieve competitive superiority, as well as the study reached the existence of significant differences between the companies researched the level of listen the voice of the customer and to achieve competitive superiority, and led the results of the practical side of the study on a number of conclusions was the most prominent of which contribute to listen to voice of the customer to make the organization more able to achieve competitive superiority and dominating the target markets, as well as the existence of significant differences between the two companies researched the level of listen to voice of the customer and the achievement of competitive superiority.The end of the study a set of recommendations highlighted the necessity for attention Zain telecom to develop most recent methods to capture the voice of the customer such as the use of the model Campa and the model of Kano or other of modern methods as well as activate new ways of interpreting and translation and publication of voice of the customer in the company as a function of deployment quality if they target continue to ascend the site is superior to competitors, and the necessity for Asia - Cell telecom to listen the voice of the customer a higher level if they target the achievement site is superior to competitors.
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