الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

التكامل بين ادارة الجودة الشاملة وادارة المعرفة : بحث في عدد من الكليات الاهلية Integration Between TQM And Knowledge Management Research In A Number of Community Colleges

اسم المؤلف: هدى قاسم سعيد الربيعي

اسم المشرف: غسان قاسم داود سلمان اللامي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: Occupies applications TQM an essential role in the development of the performance of higher education institutions and to achieve its strategic objectives, as it is a philosophy of seeking to achieve customer satisfaction through the commitment of senior management and their employees to continuous improvement of the quality of performance in the various areas of work, and can be integrated operations knowledge management, which means identifying information value and how to take advantage of the knowledge and understanding of the assets for colleges and how to exploit, and constitute an important component of knowledge management and necessary for the survival of the educational institutions and excellence.The research aims to identify the integration between the dimensions of total quality management and components of knowledge management in a sample of ten community colleges and the various specialties scientific, and included the study sample (83) member of the administrative leadership at community colleges, which is in the university president and assistant rector and the deans and assistants deans and heads of departments as representing the decision - making centers in those colleges. Data were collected using a questionnaire which is designed style on a Likert scale model quintet, and analyzed using the statistical software "SPSS".The research found the existence of the possibility of applying dimensions of total quality management in educational institutions of college eligibility (surveyed), and the adoption of deanship colleges in the diagnosis of knowledge on the makers of knowledge or expert oldest because of its expertise and qualified personnel, and there are times bulletins innovation for the diagnosis of knowledge and a commitment by senior management to possess knowledge of practices, TQM, and focus on ways to improve the performance of students and staff to actively participate and provide adequate support to the various activities of the college application quality, and included a number of recommendations, the most important of the hard work for the application of practical mechanisms to achieve integration between TQM and knowledge management through restoration and formulate a strategic vision based on the necessities of integration between the two departments in the programs of colleges, and the commitment of senior management to provide material and moral support for the management processes of knowledge and improving the skills of individuals working in colleges for knowledge, and application of the model reached Search integration between the administrations of the overall quality and knowledge, and continuous improvement of all activities of the institution to ensure better performance, and work to formulate a vision for the future on the basis of scientific knowledge into account the overall message to cope with cognitive variables

اسم المؤلف: عامر عباس زغير

اسم المشرف: علي موات الصيهود السوداني

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

تحديد التوجهات الاستراتيجية لعينة من قائممقاميات محافظة بغداد

اسم المؤلف: ضحى محمد حميد

اسم المشرف: هناء عبد الحسين محيميد الطائي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يتوقف نجاح او فشل المنظمة على مدى قدرتها على تحقيق رسالتها وغاياتها واهدافها، وهذا يتطلب وضع استراتيجية معينة والسعي لتنفيذها في ظل التغيرات المختلفة المحيطة بالمنظمة.لذا جاءت هذه الدراسة والخاصة بتحديد التوجهات الاستراتيجية لعينة من قائممقاميات محافظة | The success or failure of the organization to the extent of its ability to achieve its mission , goals and objectives , and this requires a certain strategy and seek to implement them under various changes surrounding the organization.So this study and for determining the strategic direction of a sample of Qa?mqamyat governor of Baghdad through the diagnosis and study of reality Alqa?mqamih for a selected sample and diagnosis of strategic directions.The researcher has chosen four Qa?mqamyat in Baghdad province to sample distributed on (18) a person within Alqa?mqamyat were distributed list of polled respondents surveyed about the basic components of the strategic management and strategic analysis of the environment, both internal and external to form a clear picture about the strategic planning process of the sample surveyed.The most important conclusion that was reached : 1 - The lack of a strategy document for the sample surveyed.2 - to execute the business is unplanned and only applications that are offered by the citizens.The most important recommendations that have been reached : 1 - The need to adopt a strategic approach in administrative work through raising awareness of those who work in the existing Mqamih.2 - Study of Strategic Analysis and its components and the degree of influence of each of the elements toward deepening awareness of the practice and the formation of a realistic perception for the sample surveyed is based on scientific grounds

تصميم الخدمة الصحية باستخدام اداة نشر وظيفة الجودة : دراسة مقارنة في دائرة مدينة الطب Designing The Health Service By Using QFD Tool : A Comparative Study In The Department of Medical City

اسم المؤلف: سهى جمال مولود البرزنجي

اسم المشرف: غسان قاسم داود سلمان اللامي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تعد اداة نشر وظيفة الجودة احدى اهم ادوات الجودة المعاصرة، لما لها من اهمية كبيرة في التركيز على الزبون. وتهتم هذه الدراسة بالتطبيق المتقدم لهذه الاداة، والذي يستند الى التقييم التفصيلي للمستلزمات الرئيسة للمرضى بغية تحديد المتطلبات الفنية التي تحتاج الى ا | his publishing tool function quality one of the most important of Contemporary quality tools, because of its great importance to focus on the customer. Interested in this study, the application developed for this tool, which is based on a detailed assessment of the requirements key to patients in order to determine the technical requirements that need to pay greater attentionduring the process of designing the service and development, and from this point of view, the study sought to devote attention to application of advanced function deployment Quality (QFD) in the process of the design of public health care service.Have been identified basic requirements of the patients admitted to the hospitals surveyed (Specialized Surgeries and educational Baghdad hospital) belonging to the Department of Medical City in Baghdad, and technical requirements through personal interviews of patients have fallen asleep and doctors of various specializations, as well as checklists prepared for this purpose for the collection and analysis of information and data necessary for the application of this tool, in order to assess the degree of availability in each hospital versus Researched information on her rival at the hospital (private alrahebat hospital). Based on the results of the analysis checklists prepared an important tool for the purposes of this study was completed to determine the relationship between the requirements of the patient and the technical requirements (medical and therapeutic) within the matrices used to build the house of quality, and the results showed that the order of precedence of the technical requirements that need greater attention from the hospital to meet the needs (requirements patient) the most important, and then publish and find the best application for matrices houses all subsequent quality. The study publishing tool function quality (QFD) as an entrance that directs the attention of the hospital towards the design of an efficient service, as it was designed to measure service for hospitals and respondents compared to cases before the application (QFD) and beyond.The study summarized, among other conclusions, the most important superiority clear to educational Baghdad hospital, compared hospital Specialized Surgeries in the possibility of applying the publishing tool and job quality in terms of meeting the requirements of the patient, as well as the availability of supplies and technical aspects of the two hospitals mentioned, the weakness of the precise requirements of the patient is the reason that lies about the lack of match even if the relative between the patient and the hospitals surveyed , and has views of the hospital competitor (private alrahebat hospital) to meet the requirements of the patient than hospitals respondents indicating the superiority of quality at (private hospital), and concluded with several recommendations, among them work on the adoption application tools that will contribute to the improve the quality of health services, especially (QFD) tool, and the need to prepare practical measures just over, according to a blogger in the chart procedural of the current study, and the adoption of plans to improve the quality of medical and health services provided in hospitals in the Department of Medical City and to meet the needs of patients and the way that exceeds those provided by private hospitals.

تاثير تطبيق متطلبات ادارة الجودة الشاملة في الاداء المؤسسي للشركة العامة لموانئ العراق The Impact of The Application of The Requirements of Total Quality Management In Institutional Performance of The General Company For Ports of Iraq

اسم المؤلف: محمد جاسم محمد صالح

اسم المشرف: فضيلة سلمان داوود

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف البحث الى التعرف على اثر تطبيق الشركة العامة للموانئ العراق لمفهوم ادارة الجودة الشاملة بالاضافة الى التعرف على طبيعة العلاقة بين عناصر (متطلبات) ادارة الجودة الشاملة ودرجتها والاداء المؤسسي للشركة.ولتحقيق هدف البحث تم تصميم استبانة لغرض البحث الميد | This research aims at recognizing the effect of applying the (TQM) Total quality Management by the general company of Iraqi ports.it, also, aims at recognizing the nature of relationship between the element's (requirements) of TQM, its degree, as well as the institutional performance of the company.To achieve the goal of the research, a questionnaire has been designed For the purpose of field research and distributed to the research sample. Where the research sample consists of managers and their assistants, bosses and their assistants, and a number of employers. The sample was chosen according to the total restriction method by which (50) questionnaires were distributed but (43) were gathered. The workable questioners were (41), that is, 90%. Only two questionnaires were rejected.The study has arrived at the fact that the general company of Iraqi ports employed, and still so, the TQM by all its elements. But the levels of application of those elements have varied in the earlies stages with the existence of some obstacles that disturb the application of the elements of TQM. keeping in mind purpose of performance. The study has, also ,shown the requirements of TQM do not differ in their effect on improving the institutional performance.Last the study recommends that it is necessary to enhance the lend of knowledge of all employers to be a were of applying the TQM and remove all the obstacles that exist in moving from the traditional management to the TQM

دور مبادئ عمل الاداء العالي وتطوير تقييم اداء العاملين في ممارسات منظومة عمل الاداء العالي : بحث تحليلي في عينة من مكاتب المفتشين العامين The Role of High Performance Principles And Developing Employees Performance Appraisal With High Performance Work System Practices : Analytical Resarch In A Sample of General Inspectors Offices / Iraq

اسم المؤلف: سمر عادل حسين سليم الدليمي

اسم المشرف: سعد علي حمود عباس العنزي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: الرقابة والتفتيش

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: This research aim to determine the role of effect of developing employee's performance appraisal dimensions with high performance work system in General inspector's offices. The searcher has been touched the need of these offices to have the means to use the outcomes of developing employees performance appraisal dimensions for activating and using the practices of high performance work system to develop the means and the level of performance appraisal process, Although to stand on the role that the process of developing employee performance appraisal dimension practices in high performance work system in this important offices which it is assigned for inspection and censorship in the whole ministries of Iraqi government. The main goal of this research is to make theoretical frame for the thoughts and principle knowledge for high performance work system in light of the effect of developing employee performance appraisal dimension and analyzing the effect of high performance work system variable. The value and the originality of this research comes from its new variables which have been discussed in it and they are ( the effect of developing employee performance appraisal dimensions and the practices of high performance work system), as well as looking for adopting studies of other advanced countries by developing ,adjust it to fit our research society which can support knowledge development in human resource field ,this can be achieved by the theoretical thought and the previous studies which has a relationship with the research subject, we built an assuming plan to clarify the relationship between the research variable : developing employee performance appraisal dimension ( Goals, Reality, Option, Way forward) , the second variable is the principle of high performance work system through its dimensions (Shared Information, Knowledge Development, linking performance with reward, Egalitarianism) , as well as the practices of high performance work system dimensions( Selective Staffing, Comprehensive Training, Internal Career Opportunities, Employees participation) The research data were collected from (6) General inspectors offices to be a measure tool of questionnaire in accordance with prepared and adapted standards. The procedures for the sample distribution were done on (163) forms for the managers, engineers, counter, lawyers, and many others who work in these offices. By using the statistical techniques such as factor analysis, descriptive statistical analysis, structural equation modeling (SEM), and hierarchical linear modeling (HLM), and testing of (Baron and Kenny) & (Sobel), and analyzed by statistical programs such (LISREL 8.54), (SPSS V.11.5), (HLM7), the study results indicate that the high performance work systems have a positive impact on The research result indicate that that the effect of developing employees performance appraisal dimensions and the right application of the principle of high performance work system , both have appositive effect on the high performance work systems and this is what supports the statistical formulation of the study assumptions, that the adopting high performance work practices in the advanced countries as well as in the poor countries is not so different if there is the possibility , means , ability, and specialized people in organizational behavior and human resource management managers should aware of the research sample which show the interest of high performance work systemsThe research recommends that it is very important to take and adopt the suggested research example because of its necessity in positive application ,reaching to built and develop a high performance work system , which our inspector directorates in Iraq need it in the present time