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التكامل بين ادارة الجودة الشاملة وادارة المعرفة : بحث في عدد من الكليات الاهلية == Integration Between TQM And Knowledge Management Research In A Number of Community Colleges
Author name:
هدى قاسم سعيد الربيعي
Supervisor name:
غسان قاسم داود سلمان اللامي
General topic:
Administration and Economics
Specific topic:
Business Administration
Degree:
Master
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T4144 - p.pdf
Abstract:
Occupies applications TQM an essential role in the development of the performance of higher education institutions and to achieve its strategic objectives, as it is a philosophy of seeking to achieve customer satisfaction through the commitment of senior management and their employees to continuous improvement of the quality of performance in the various areas of work, and can be integrated operations knowledge management, which means identifying information value and how to take advantage of the knowledge and understanding of the assets for colleges and how to exploit, and constitute an important component of knowledge management and necessary for the survival of the educational institutions and excellence.The research aims to identify the integration between the dimensions of total quality management and components of knowledge management in a sample of ten community colleges and the various specialties scientific, and included the study sample (83) member of the administrative leadership at community colleges, which is in the university president and assistant rector and the deans and assistants deans and heads of departments as representing the decision - making centers in those colleges. Data were collected using a questionnaire which is designed style on a Likert scale model quintet, and analyzed using the statistical software "SPSS".The research found the existence of the possibility of applying dimensions of total quality management in educational institutions of college eligibility (surveyed), and the adoption of deanship colleges in the diagnosis of knowledge on the makers of knowledge or expert oldest because of its expertise and qualified personnel, and there are times bulletins innovation for the diagnosis of knowledge and a commitment by senior management to possess knowledge of practices, TQM, and focus on ways to improve the performance of students and staff to actively participate and provide adequate support to the various activities of the college application quality, and included a number of recommendations, the most important of the hard work for the application of practical mechanisms to achieve integration between TQM and knowledge management through restoration and formulate a strategic vision based on the necessities of integration between the two departments in the programs of colleges, and the commitment of senior management to provide material and moral support for the management processes of knowledge and improving the skills of individuals working in colleges for knowledge, and application of the model reached Search integration between the administrations of the overall quality and knowledge, and continuous improvement of all activities of the institution to ensure better performance, and work to formulate a vision for the future on the basis of scientific knowledge into account the overall message to cope with cognitive variables
