تقويم الاداء الصحي وفق منظور استراتيجي باستعمال بطاقة الاداء الموزونة : دراسة حالة مركز صحي العامرية في بغداد
Author name:
عمار شهاب احمد الشايع
Supervisor name:
سناء عبد الرحيم سعيد العبادي
General topic:
Administration and Economics
Specific topic:
Hospital Management
Degree:
Higher Diploma
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T3911 - p.pdf
Abstract:
من المعروف ان المؤسسات الصحية تعمل في بيئة ديناميكية تهدف الى البقاء والاستمرار لبلوغ ما خطط لها من اهداف, فان تعاملها مع الزبائن وبمختلف شرائحه وفئاته ومناطق وجوده يمثل الركن الرئيسي في بلوغ مبتغاها, ولاشك ان تحقيق هذا المبتغى والهدف لا يتم من دون | It is well known that health institutions work in a dynamic environment aim to survive and continue to achieve the planned objectives, the deal with customers with various classes, categories and regions represents a main corner of its achievement and no doubt that achieving this target will not be possible without a planned and programmed reaction and according to scientific bases compatible with the accuracy and sensitivity of the performed work and the great responsibility entrusted to workers in this field, through provide health services to customers across different departments and various specializes in the health field, research problem was defined in both theoretical and applicable areas, the contribution of the theoretical on measurement and total assessment for the strategic performance to the Health Centers was not big, in addition to the need in the Iraqi library and the Arabic library to a research related to the health centers and its assessments, initial survey in the field showed that health centers rely on a simple system and its standards, results and comprehensiveness, this research aims to evaluate the performance of health according to a strategic perspective to the Centers for Primary Health Care according to a new technology for the health centers which balanced scorecard by a system designed to evaluate the performance of the centers of primary health care, address the problems of the evaluation system that currently has been used in the health centers, and formed the importance of this research from the importance of the individual and its part in the society, as the success and the development for the community depend on it, the health center for primary health care is considered as a very important institution for its diagnostic, therapeutic and preventive services to the community, the researcher had depended on the method of case study through meetings in the work field, to get the required results by proposing a model of performance based on the technology of the balanced scorecard to evaluate the performance of health centers in Iraq and applied that in Al Ameria Primary Health Care Center "our research subject," this requested make interviews with "the research sample" a number of health center officials, experts of 10 members, five of them are the officials of the units in the health center, an expert who is in charge of the process of assessing the performance in Al Ameria Primary Health Care Center, three doctors (one is specialist and two are jurisdiction practitioners, in addition to the director of the center who had an important part to achieve these health results.The most important theoretical and practical conclusions that have been concluded by the researcher are : - 1. The performance measures strategic based on the balanced scorecard to provide the full picture of the causal relationships that lead to achieve strategic goals. 2. The balanced scorecard in the evaluation of the healthy performance shows where health center is excelled? why? where is his weaknesses? how is it managed?.3. It is not possible to manage the performance without measurable. The research concluded to some of the following recommendations : 1 - Put the Incentives system linked to the evaluation system. 2 - Supplies provision and the necessary requirements for the success of the application of the evaluation system. 3 - Adopt the principle of public the evaluation system. 4 - The best investment of human resources working in the health center.
