مدى توافر متطلبات المواصفة الدولية ISO9001 : 2008 : دراسة حالة في امانة بغداد - مشروع الرستمية == The Availability of International Standard ISO 9001 : 2008 A Case Study of Mayoralty of Baghdad\ Rustmiya Project
Author name:
قيس قاسم طه
Supervisor name:
صبيحة قاسم هاشم الاعرجي
General topic:
Administration and Economics
Specific topic:
Municipal Administration
Degree:
Master
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T1872 - p.pdf
Abstract:
يقدم البحث دراسة لمدى توافر متطلبات المواصفة الدوليةISO9001 : 2008)) في مشروع محطة الرستمية لمعالجة المياه العادمة التابع لدائرة مجاري بغداد - امانة بغداد باعتباره الخطوة الاولى بالاتجاه الصحيح نحو تطبيق ادارة الجودة الشاملة (TQM)،اذ تكمن المشكلة البحثية في | The Research Presents A Study of The Availability Requirements of International Standard (ISO9001 : 2008) In The Station Project Rustamiya Wastewater Treatment of The Department of Streams Baghdad - Baghdad Municipality As The First Step In The Right Direction Towards The Implementation of Total Quality Management (TQM),The Problem of Research IS To Identify The Extent of The Attention Station Rustamiya Application Requirements International Standard, And What Are The Requirements Needed To Implement The Specification, And What Are The Reasons Behind The Lack of Requirements For Quality Management System At The Station, As The Research Aims To Provide A Realistic Analysis of The Project Rustamiya And Determine The Applicability of International Standard Which, By Diagnosing The Gap Between Standard ISO9001 : 2008 And The Reality of The Station, Which Helps To Bridge That Gap By Selecting The Action Steps To Be Followed To Bridge The Gap, And Highlights The Importance of The Research Because It Addresses The Project Serves More Than Two Million Inhabitants of Baghdad In Rusafa, In Addition To The Lack of Studies On The Application of The International Standard ISO 9001 : 2008 In Service Organizations, And Rely Search In The Hands - On Approach To The Case Study (Case Study) As An Approach Helps In Thorough Analysis And Deep Problem Researched, As It Has Been Resorting To Personal Interviews With Officials And Workers At The Plant And Personal Observation And Access To Records And Documents For The Project, And People Search The Gap Between The Requirements of The Specification And The Reality of The Station Through The Use of Checklists For The Analysis of The Gap , As The Research Using The Arithmetic Mean Weighted Percentage of The Extent of Matching To Determine The Application And Documentation of The Organization Researched The Requirements of International Standard, As Well As Has The Use of Some Means of Tuning Quality Statistically Blueprint Oshi_Kaoa And Pareto Analysis For The Purpose of Analysis That Gap And To Identify The Strengths And Weaknesses of The Project Rustamiya And Priorities To Be Followed By Senior Management At The Station In Order To Bridge The Gap And Thereby Contributing To Absorb And Adopt The Senior Management of That Specification As The International Standard, As Well As For The Rehabilitation Organization Toward Obtaining A Certificate Complying With International ISO(9001 : 2008), And The Most Important Findings of The Research Is A Gap Between The Requirements of International Standard And The Reality of The Application And Documentation of The Actual Station, Which Was Increased By 52.7% Due To The Application of Partial And Weak To The Requirements of The Specification In Addition To Documenting Partial To It.
