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تاثير تطبيق Six Sigma في تحسين اداء اطباء الاسنان في المراكز التخصصية في دائرة صحة بغداد الرصافة == The Impact of The of Six Sigma To Improve The Performance of Dentists In Specialized Centers In Health Office of Baghdad Al - Rusafa

Author name: زينب جعفر جابر

Supervisor name: سناء عبد الرحيم سعيد العبادي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف البحث الحالي الى التعريف بمبادئ six sigma وتباين تاثير ابعاده في تحسين الاداء لاطباء الاسنان ومعرفة مدى توفر البيئة الملائمة في المركز التخصصي في البلديات وما مدى تبني المركز التخصصي قيد البحث لابعاد six sigma كاحد المداخل في تقليل الاخطاء الطبية. | For the given importance of the health sector as one of the important service sector , and of what distinguishes it from other service sectors, and for the purpose of improving the performance of dentists in Iraq to the level of developed countries in this field, as well as to benefit from the experiences of these countries and their experience in improving the health performance, which requires genuine efforts to improve health performance, So has the goal of research at introducing the principles of six sigma and is there the influence of the dimensions of six sigma to improve the performance of the dentists and the availability of an appropriate environment in the Specialist center respondent to the application of six sigma principles and what the extent of adoption of the Specialist Center under consideration of the dimensions of six sigma , Is there enough information for administration about six sigma methodology and if we can adopt six sigma as one of the entrances to reduce medical errors by six sigma.So the research has dealt with six sigma and its five dimensions are (commitment and support of senior management, the focus is on the patient, continuous improvement, training and civil, and infrastructure) as an explanatory variable, and improve performance as a variable - response So it was identified Specialist Dental Center in al _baladyat society for the study, and for the results to be objective and reflect the reality of the quality of medical service and more accurate, researcher used random sampling method in the selection of the research sample consisting of 60 dentists, as distributed 65 to identify and retrieve them 60 questionnaire and the rest is not valid due not to answer all the paragraph Search reach a set of conclusions, among them that there are difficulties in the application of six sigma in practice because of the limited financial resources and the capabilities and technological, that the selection of competent people and improve their abilities and give them adequate opportunity to prove their merit and value their role is a critical factor in the selection of dentists qualified competentAnd there is need for the administration to provide support and backing and communicating with medical staffs in order to improve their performance so as to contribute to the improvement of the service provided to the patient and that there is a positive and significant correlation between the focus on the patient and improve the performance of dentists in the respondent center which contributes to the provision of health service with high - quality level of relationship, with greater focus to provide a means of pleasing the patient was an indication of the high level of performanceResearcher recommended a rapid response to the requirements of patients, providing health service have given up of defects is the main objective of the methodology of Six Sigma, and through them achieve patient satisfaction for provided health service and the definition of the importance of improving the performance of the medical staffs in general and dentists in particular, and to develop the necessary plans to achieve this goal and Studies constant pursuit for the deployment of Six Sigma culture and establishment the supporting ethics for outstanding performance for dentists, so, In order to stand on the ways and methods that develop those skills and help improve performance in health organizations and the researcher suggested to analyze the root causes of the problem, if the actual performance level below the lower limit of the expected level of performance, and work to resolve the problem (not just repair) by remove the root cause of the problem, and take advantage of the talents of good dentists and development and focus on the strengths and realize that we cannot eliminate all the shortcomings and weaknesses, just only by focusing on improving the performance of employees and address weaknesses in performance

المعضلات الاخلاقية لعينة من المؤسسات الصحية في محافظة بغداد

Author name: زياد طارق عبد اللطيف

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

قاعدة البيانات واهميتها في تقدير الحاجة الى الادوية : دراســة تطبيقيــة في دائـرة صحــة النجــف الاشــرف == The Data Base & Its Importance In The Need Estimation For Drugs Applied Study In The Najaf Health Organi

Author name: رياض شاكر هادي عمارة

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف هذا البحث الى محاولة بناء قاعدة بيانات لعمل مذاخر الادوية والمستلزمات الطبية وبالذات لمعالجة مشكلة من المشاكل التي تواجهها ادارات المذاخر الطبية سواء في فرع الشركة العامة للادوية في النجف او في مذاخر الادوية في المستشفيات والقطاعات والمراكز الصحية وا | The research aims to design Data Base for doing drug & medical equipments & instruments storage to solve one of the problems which interface the drug storage management either in the drug general company in Najaf Governmental or in the hospitals & sectors & primary health centers. This problem is the annual need estimation of the drug and medical equipments & instruments to reach its needs & lastly reach the patients needs. This problem pursuer where the drug storage is pursuer and still now. So this research partaking of two important sides to solve the problem. The theoretical side took the conceptual framework for Data Base which put the general Bases for the D.B. storage & the specialty of the drug. While the practical side took the designing & building Data Base. Which are specialized in drug in their storages in the drug general company and health organizations which are supplied from these storages. And as seen by the researcher the importance of following of development in designing of this Data Base in new technology & pay more attention for Data which we must gain which are important in structuring of their Bases according to a correct scientific style to prevent the accruing of the over flowing or ungenerous or losing in the drug & medical instrument through a correct estimation in quantity & quality required, or defined data for supplying or defining the productive lifetime of the medical instruments for assuredness of saving according to the patient & health organizations need which introduce the health & medical services, (treatable & community prophylactic) to boosting up the individual health level. The researcher pay more attend to all Data which are necessary & needed to structuring the Data Base in Najaf health organization and in which manager they will gained from their sources in addition to analyze the work procedures to reach to this, and also the researcher pay attention to the periodical reports which are working now in addition to the developing these reports.

العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية : دراسة استطلاعية لاراء عينة من العاملين والمرضى في بعض مستشفيات بغداد / الرصافة == The Relation Between Formalization And Centralization And Their Effect On Health Service Quality In Alrusafa Hospitals

Author name: رضا عبد المنعم محمد حسن

Supervisor name: غني دحام تناي الزبيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تهدف الدراسة الى معرفة العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية المقدمة في المستشفيات، ولفهم طبيعة العلاقة بين المتغيرات الثلاثة، تم اعتماد الرسمية والمركزية كمتغيرين مستقلين متمثلة باربعة ابعاد ( التعليمات والاوامر، القواعد والاجر | The current study aims to knowing the relation between formalization and centralization and their effect on health service quality in hospitals ,To understand the relation between the three variable , the formalization, centralization, have been adapted as an independent variable with four dimensions ( instruction & commands , rules & procedures , pyramidal sequence and validities accreditation ) and quality of health service as dependent variable through five dimensions ( tangible , depending , safety , responding and empathies ).The study adopted conceptual criteria to collect data which included two questionnaire tools , the first one was prepared for employees of the hospitals , and the second one for the customers ( patients ) ,and according to five sides liker meter. The two tools have been prepared in the light of former studies and then distributed to the employees and for different medical specialization and scientific levels, In fact (50) tools for employees in the searched hospitals ,and same number of tools for the costumers ( patients ). The period of time to preparing the study continued from (2/2008 - 8/2008). The data were analyzed descriptively by spearman rank correlation method to test the hypothesis and simple - stepwise analysis for tasting the effect.The study includes five chapters, the first one was devoted to discuss frameworks and the theoretical information of the three variables (formalization, centralization and health service quality) , the second chapter was devoted to methodology side of the study to discuss the framer and previous studies, and the hypothesis of the study, and its tools, and its procedures, The third chapters explicate the applied aspect of the study as well as analysis the important of variable of studies, the fourth chapter explain the correlation and effectiveness between variables of studies , the fifth chapter showed study results and proposed a number of recommendations which may improve health service quality. The study results showed that the formalization, centralization subordinated as big shaped in management of hospitals and have negative effect on quality of health service which suffer from ugly performance because of several causes like taking care and carefulness from give enough validities for hospital managers afraid from some mistake or absence of efficient managers and emigration of large no. of medical staff as a result of deterioration of security applied. A number of recommendations have been proposed, one of these its necessary to give the managers some validities and training managers to improved their capabilities and abilities and try to built flexible organization structures which can adopted with reigning depositing.

تقييم ابعاد جودة الخدمات الفندقية في مستشفى بعقوبة التعليمي من وجهة نظر المرضى

Author name: رافد سلمان حمدان

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: لقد اصبحت الحاجة الى تقييم جودة الخدمات الفندقية التي تقدمها المستشفيات للمرضى الراقدين حاجة ملحة وضرورية جدا لكونها تتعلق بسلامة الحالة الصحية للمريض الراقد بصورة خاصة وللمجتمع بصورة عامة اضافة الى انه اصبح لزاما على ادارات المستشفيات مواكبة عملية التط | Has become the need to assess the quality of hotel services provided by hospitals for patients admitted to an urgent need and are very necessary as they relate to the safety of the health atatus of the patient lying inparticular and society in general in additi to that it has become imperative for the departments of hospitals cope with the process of evolution and acceleration in scientific discoveries and to reach out to the state of scientific progress , similar to what has reached the hospitals to the regional or global level. This research aims to evaluate the quality of the performace of hotel services provided by the hospital of baquba education from the perspective of patient are a sleep. To measure the overall quality of these services through the use of "performanc measurement services performance " " SERVPERF" Dimensions of the five , which focuses on measuring actual performance of the services hotel provided the patient lying where the problem of servchattempt to deliver the performance of quality hotel services to upgrade the quality of service through touch the shortcomings and weaknesses and help to support and develop. Hare revealed the results of the analysis of a relationship between the dimensions of the five components of the measure of the quality of hotel services with overall quality of service also showed results positive impressi of the patients in the hospital for overall quality of the hotel services provided to them and saide , 86.6% of them to a good level and a bove have been recommended to search the need to find waysdirect and fast connection with catering in order to increase the speed of response to changing food items for cases that require a special type of food.

العوامل السلوكية والتنظيمية المؤثرة بالسرقات في المستشفيات الحكومية : دراسة تطبيقية في دائرة صحة بغداد الرصافة

Author name: دشوار جلال عبد الحميد الاتروشي

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

واقع اجراءات الرقابة المخزنية للحد من التسرب الدوائي : دراسة استطلاعية في مستشفى الكاظمية التعليمي == Reality of Inventory Control Procedures To Prevent Leakage of Drug An Exploratory Study In Al - Kadhemyia Educational Hospital

Author name: خلود كريم عبد كبة

Supervisor name: سعدون حمود جثير الربيعاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يعد تسرب الدواء من قبل العاملين في المنظمات الصحية التي يعملون فيها، من الممارسات السلبية التي لم تعد خافية او يمكن انكارها، والتي اثرت على المخزون الدوائي في المستشفيات، ولخصوصية المستشفيات كمنظمات خدمية تعمل على مدار الساعة، وتتعامل مع حياة الناس، ولكون | The leakage of the drug by those working in health organizations in which they work, the negative practices that are no longer hidden or be denied, and which has affected the stock drug in hospitals, private hospitals as organizations service working around the clock, dealing with people's lives, and the fact that stock drug is Lifeline hospital and we find without Health Organization has stopped working somewhat, it was important to search for inventory control systems and their role in reducing dropout pharmaceuticals.The problem for research in the phenomenon of leakage of the drug from the Health Organization in several ways, which is a kind of theft, the importance of research stems from the importance of the activity of the Organization of health in society and in particular on the aspect of medical and humanitarian and economic reasons, as well as the importance of good efficient and effective system oversight and control of this stock activity in health, and a statement following a leak of medicine Health Organization to highlight the phenomenon of drug shortages and their impact on the health of citizens.Researcher concluded by searching a number of conclusions, most notably : The stores Pharmaceuticals in general is perhaps the less leakage of the medication, even though it contains more stocks therapy in the hospital. And some hospital staff at all levels of scientific and management are leaking medicine to outside health care. also gone out of the researcher's recommendations including : the need to work control regimes inventory and the introduction of modern technology (computer), and the introduction of workers in the stores cycles of modern techniques in the management of warehouses, and the need to have the senior management of the organization of health knowledge management side in addition to the medical address the phenomena of corruption and confusion that filled by some organizations of health.

علاقة الانماط السلوكية لشخصية المدير باتخاذ القرارات الادارية في المنظمات الصحية في دائرة مدينة الطب : دراسة تحليلية

Author name: خلود سليم حسن الحمداني

Supervisor name: عبد الرحمن الملا

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تاثير الرؤية الستراتيجية في ضمان وتحسين جودة الرعاية الصحية المقدمة في المستشفيات المتخصصة : دراسة استطلاعية في مستشفى الجراحات التخصصية == The Effect Strategic Vision On Improvement Health Care Quality Provide By Assurance That Specialized Hospital Case Study In Specialized Surgical Hospital

Author name: خالدة سلمان سعد

Supervisor name: رغد محمد نجم الجبوري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

ابعاد الجودة في السيطرة على عدوى المستشفيات المكتسبة في عينة من المستشفيات العراقية

Author name: خالد كاظم عبد الامير

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

قياس مدى تلبية مخرجات الهيئة التمريضية لمتطلبات سوق العمل : بحث ميداني في كلية التمريض == Measure The Output of Nursing Staff To Meet The Requirements of The Labor Market (Field Research In Nursing College)

Author name: خالد حليم حسن الاعرجي

Supervisor name: صبيحة قاسم هاشم الاعرجي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تعد مهنة التمريض من المهن الطبية التي تحتل دورا مهما في مجتمع اليوم ويعد التمريض من العلوم والمهن التي ارتفع الاهتمام بها وبشكل مطرد في العالم الغربي حتى اصبح من الضروري مواكبة هذا التطور، كما ويشكل التطور الانتاجي وتحديث الخدمات الى زيادة الطلب على | The nursing profession is one of the medical profession, which occupies an important role in today's society and the science of nursing and professions that interest them, and rose steadily in the Western world until it became necessary to keep pace with this development, as a productive development and modernization of services to increase the demand for labor. The research aims to understand the relationship between the demand for nursing staffs and outputs of University College of Nursing. As well as understanding the relationship between the demand for health service staffs and the demand for nursing staffs, and provides a better understanding of the determinants of the demand for nursing staffs and those affecting the output of the Faculty of Nursing. The aging of the nursing staffing crisis causes a lack of staffing and the nursing shortage crisis, increasing the leaving is not registered or recognized and even in the case of compensation during the current lack of employment there is the problem of shortage of nursing faculty to teach these new educational programs through appropriate nursing. The resort of many countries after a certain periods of development in which to encourage the demand for a particular type of services and this applies to the health service embodied the demand for professional staff nursing and this is what tries to find proven by chapters of the four included in research starting from the first chapter, which includes a detailed methodology and previous studies, which indicate clearly poverty Arabic studies in this area while reflecting the amount of interest in the West and foreign universities in this field. The second chapter is a theoretical framework for the study and divided into two sections includes a first output College of Nursing in terms of the evolution and definition as well as the determinants and impact on the output while the register the second section the definition of the labor market nursing, which unfortunately lacks Iraq's most basic principles in the context of supply and demand employment, especially in relation to nursing staffs in order to adopt the Iraqi Health Ministry on the appointment of the central objection may reflect an implicit and an attempt to absorb the graduates of schools, institutes and colleges of nursing and also includes the topic and specific factors affecting the demand for nursing staffs. `The third chapter has dealt with methods of data collection and analysis based on the resolution of the stomach. Out Search a set of results such as lack of vision real with the students of the College of Nursing of the nature of the nursing profession applied also found that there are strategies reflect a shared vision between the reality of a basket of skill to fulfill the College of Nursing through training programs and teaching in it, which is a weakness in recognizing the nature of education and training in the College of Nursing, which should correspond to the needs of the labor market. this and that the labor market has a vision more clearly from the College of Nursing, which does not take into account the relationship between the staffs at their disposal and the increase in the plan acceptance, which leads us to the need to have a representative of the labor market in Board of the Faculty of Nursing and scientific departments contribute to the unification of visions and perceptions of the reality of acceptance and the necessary skills and quality of output and to build a College of Nursing vision and mission based on analysis of data from the external environment and what is involved in the opportunities and challenges of the factors of strength of its infrastructure and Mlakatha operating and technological capabilities.

دور التمريض في ادارة النفايات الطبية في المستشفيات العراقية : دراسة حالة في مستشفى جراحة الجملة العصبية التعليمي == The Role of Nursing In Medical Waste Management In Iraqi Hospitals Case Study In Neuro - Surgical Teaching Hospital

Author name: حنان رحيم حسن الحلفي

Supervisor name: غني دحام تناي الزبيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: ان الهدف من هذا البحث هو معرفة اسهام الملاك التمريضي في تنفيذ برنامج ادارة النفايات الطبية وتناول البحث دور ادارة النفايات الطبية ودور الملاك التمريضي في ادارة النفايات الطبية، وتمثلت مشكلة البحث بغياب الدور الواضح للملاك التمريضي في تعامله مع النفايات ا | The goal of this research is to know the contribution of nursing staff in the promotion of medical waste management program , the discussions dealt with the role of medical waste management and the role of nursing staff in management of medical waste. The problem of the research is the absence of clear role of the nurses in dealing with medical waste in the researched hospital (Neuro - surgical teaching hospital ) , The researcher used the case method to study the problem, that have been collected from the relevant information depending on checklist which include two divisions, the first division relates to the management of medical waste, and the second part relates to nursing staff and their role in the management of medical waste, as it was distributed to a sample of (25) an individual, including department managers, units responsible persons, and members of control pollution committee , and ( graduate ,technical ,skilled) nurses. In order to address the data results, the researcher used statistical methods, including percentages (%), the frequency and (Z) test to compare the role of MWM (medical waste management) with the role of nursing staff in the management of medical waste. The most significant results are : absence of participation of nursing staff in transferring medical waste from it's source to collected containers in admission rooms , in addition to uncertainty of transfer of these wastes to the central storage position, because of they are not notified by hospital management or medical waste management , also most of nurses refuse in participation to transfer medical wastes, refuse in daily and monthly documentation to size and type of medical wastes because of job - interference and lack of clarity of roles. The main recommendations were to clarify the role of nursing staff in dealing with medical waste through meetings and seminars as one of responsibilities and duties. The research also include a proposal for the establishment of the department for processing medical waste at the level of the hospital and develop a job description for graduate nurse management of medical waste.

خدمات الصيانة ودورها في جودة اداء خدمات المختبرات الصحية : دراسة ميدانية في مستشفى الكاظمية التعليمي في مدينة بغداد == Maintenance Services And Its Role In The Performance of Health Laboratories Services Quality A Field Study In Al - Kadhimiyah Teaching Hospital

Author name: حسن ياسر جابر الخيقاني

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تناول هذا البحث متغيرين رئيسيين وهما خدمات الصيانة والذي يمثل كمتغير مستقل (تفسيري)، وجودة خدمات المختبرات الصحية (المتمثلة بابعاد جودة الخدمة الخمسة الرئيسية) كمتغير معتمد (استجابي)، شكلت مقاييس الصيانة (متوسط الوقت بين عطلين، متوسط وقت التصليح، الاتاح | The current research is endeavored to investigate two main variable factors. The first of which is maintenance service (represented by measures of reliability engineering), which has been adopted by the current researcher as an independent variable (explanatory). The second is healthy laboratories service quality (represented by the five main dimensions of the service quality), which has been adopted by the current researcher as a dependent variable (responsive). The core of this research is concerned with the maintenance measures, namely : mean time between failures, mean time to repair, availability and failure rate and what extent they are connected to the main service quality dimensions (tangiblity, reliability, responsiveness, assurance and empathy) and if may effect them eventually. As regards the practical side of this research, it focuses on the maintenance reality in Kadhimiyah teaching hospital / Branch of teaching laboratories. Actually, the health sector is as vital as the industrial and the commercial ones; it is indispensable in countries' development. The maintenance data have been collected from (18) medical laboratories devices; (2) devices per lab. The four maintenance measures have been studied in nine laboratories which have been chosen randomly. As regards the medical service quality, it has been investigated via a questionnaire when data have been collected from (135) customers (patients). Those data have been processed by different statistical methods such as : mean, rates, standard deviation, coefficient of variation, correlation coefficient and regression. The current research aims to determine the relationship between the maintenance to medical devices service and the quality of medical service presented to citizens or (patients). The reasons behind this research are : firstly, the modern concept of the medical service quality in studies and researches. Secondly, investigating how effective the maintenance of service is, in terms of quality improvement and the perfect medical service presentation.This research adopts two main hypotheses which in turn, are subdivided into eight assumptions. The main ones are : (There is a correlation with statistical significance between the medical devices maintenance and the medical service quality) and (There is effect statistically signifigant between the medical devices maintenance and the medical service quality). The research has reached several conclusions regarding it's theoretical and practical sides as well as the investigated system. One important conclusion is that there are a connection relationship and influential relationship between the maintenance service presented to the labs and the medical service quality presented to the customers by labs. Accordingly, the current research has recommended several points

استخدام الانموذج الفكري لتحسين وتطوير اداء العاملين في المنظمات الصحية العراقية : دراسة تطبيقية في دائرة صحة بغداد / الرصافة == The Use of The Conceptual Model To Improve And Develop Employees Performance In The Iraqi Health Organizations.

Author name: بيان حسن توفيق خيوكة

Supervisor name: عباس علي ظاهر العامري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: استخدام الانموذج الفكري لتحسين اداء العاملين للجمعية الدولية لتحسين الاداء في المنظمات الصحية العراقية يعتبر اتجاه جديد لتحسين اداء العاملين بطريقة منهجية علمية منظمة تهدف الى تحديد وتشخيص فجوة الاداء وذلك بمقارنة الاداء الفعلي بالاداء المرغوب بالاعتماد | This dissertation aims to use the conceptual model of the international society for performance improvement to improve the employees performance it can be concedered as an effective view to improve the employee performance in asystemic , scientific and systematic manner that aims to detect and diagnose the performance gap and we can do this depending on certen measures and criteria and standards to measure employee performance and evaluate and it will help in providing the manager with informations needed in the continuity of the improvement process. The conceptual model consist of six steps which started by performance analysis , cause analysis , suggesting improvement strategies and interventions , impliment these interventions depending on scientific and systematic change management and appraise the whole improvement process to insure the continuity of the improvement process. The research scheme uses random sample of ( 24 ) respondents chosen from the general directory of health in Baghdad Al - Resafaa and some of its health organization and in adifferent managerial levels.The main conclusions attained ara : - 1. weekness in the capiblty of the respondents chosen in detecting the problems that interfear and effect the employee performance 2. weekness in the capiblty of the respondents in suggesting the strategies and interventions to improve employee performance.3. the management of the health organization seems to be a crisis management.4. the high capiblty of the respondents which have diploma - hospitals administration degree in detecting the problems and understanding , suggesting the interventions needed for improvement.the most important recommendations are : - 1. improve the managerial employee performance and other employees as a whole.2. inhance and develop the abilities and skills depending on training and continuous education.3. implementing some new organizational values like ( justice , transparency , communication ,…. Etc. ).4. improve and develop human resource management in Iraqi health organization.

تقييم واقع المختبرات المركزية في مستشفى الكاظمية التعليمي على وفق المواصفات الدولية ISO/IEC 17025 لسنة 2005

Author name: بشرى حسن هاشم

Supervisor name: سناء عبد الرحيم سعيد العبادي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تسعى المختبرات الطبية في العالم الى تحقيق نتائج تحليلية صحيحة ودقيقة واثبات مستوى الدقة والصحة وزيادة الموثوقية التي تتميز بها نتائجها.ويتحقق ذلك من خلال تطبيق نظم ضمان الجودة وادخال اليات ضبط الجودة في العمليات التحليلية اليومية بشكل منهجي ومنظم.وتعد | Medical laboratories in the world want to achieve correct and accurate analytical results, To demonstrate the level of accuracy and correctness, and to increase the reliability that characterizes the results, Medical laboratories achieve this through the application of quality assurance systems and the introduction of mechanisms for quality control in daily analytical processes in a systematic and orderly manner. The global standard ISO 17025, which include general requirements to ensure the efficient performance of calibration laboratories, inspection and testing of the of international technical specifications is applied to operations and quality systems in laboratories, This study analyzes the reality of the total quality management for the central laboratories by comparing systems of work in the laboratories of Al - Kadhimiya Didactic Hospital with the requirements of ISO 17025 to determine the degree of compatibility and the willingness to adapt to the requirements of the above specification and to show the ability of building an applicable quality management system and to identify problems and their mitigations and prevention to increase.The study also aims increasing the accuracy of tests results through the development of administrative and technical systems for the laboratories. This study gains its importance from the importance of the labs which stems from the fact that the process of health is a set of interrelated activities, Medical examinations and tests constitute one of the fundamental pillars through correct diagnosis of the health situation and careful follow - up of patients as well as the importance of examining the problems encountered in the performance of medical laboratories, which are a constraint to the achievement of the main goals of the laboratories. Thus a Check list was prepared to derive from the requirements of the specification and the compatible tasks entrusted to the Kadhimiya hospital laboratories.The researcher arrived to the conclusions, that the achievement of the quality of the performance which is a dream of all organizations regardless of whether it belongs to the government sector, or to the private sector, means achieving existence, and consistent quality means the continuation of existence, and to strengthen quality means to strengthen presenceReliance is a means to achieve quality assurance as a process of continuous assessment and to obtain a certificate of reliability in the laboratory will be applied ISO 17025 with the methods and contexts for quality control.The study concludes with a set of recommendations ,One of the most important is building bridges of coordination with the Ministry of Health to adopt standards of quality and reliability to keep pace with progress in this area and to form a higher committee for quality and reliability in the health sector joining the Ministry of Health's authority and coordination with professional associations such as the Union of doctors, dentists , pharmacists, etc., in addition to the involvement of the Central Agency for Standardization and Quality Control as the representative of the Iraqi State in the International Organization for Standardization to strengthen the oversight role and application of the standards in the laboratory by developing a separate unit, trained and with specific tasks.

اعادة هندسة عمليات الاعمال : دراسة حالة في مستشفى تعليمي == Reengineering Business Process A Case Study In Teaching Hospital

Author name: ايناس جواد حسين العكايشي

Supervisor name: غانم رزوقي انيس العزاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: ان تسارع التغييرات في بيئات الاعمال وحدة درجة المنافسة اوجبت على المنظمات وحفاظا على وجودها اتباع استراتيجيات حديثة, واحدى اهمها هو مبدا اعادة هندسة عمليات الاعمال (BPR) التي تستهدف اعادة تصميم عمليات اعمال المنظمات وكان المجال الصحي من اهمها, حيث انها بح | Because of the highly speed of changes in work’s environments and the strong ness of competitions, obligate organizations to follow new Strategies. One of the most important of them 1s the Business processes reengineering which leads to redesign the processes. Because of the highly importance of the health field which need’s a radical revolution in all it’s aspects. That’s mean complete obliteration, doesn’t automate. This research aims to determine the relation between shape and effect of application of (BPR) program and the most important criteria’s of performance which are (coast, quality, speed, flexibility) in organizations and exactly in hospitals, which are responsible to fulfill customers desires and needs. To reach study objectives a simulate diagram had built to determine the nature of this relationship. In general view this study consist of two aspects : First of them is the theoretical part explain the (definitions, concepts principles, steps, criteria’s, importance, advantages, disadvantages difficulties) of (BPR) and it’s relation with other administrative approaches like total quality management (TQM). While the second part covers the practical aspect of the study. A questionnaire used as a method to collect data, and interviews, moreover field living with The sample consist of 72 one. Differs between them in age, sex, employing years and scientific degrees. Hypothesis were examined through group of statistical method, the result were used by application of prepared program (SPSS 13). Which proofed (the existing relation between BPR application and the criteria’s of performance, which are (coast, quality, speed, and flexibility). Eventually : the study recommended several points. The most important one was adopting (BPR) programs in all health organizations. Also proposed several points suggesting that if will be implicated it would elevate the level of this health organization

دراسة لواقع ابعاد الهيكل التنظيمي في مستشفى اطفال الكاظمية : دراسة استطلاعية لعينة من العاملين في لجنة السيطرة على العدوى المكتسبة == Study of Reality For Dimensions of Organizational Structure In Al - Kadhemia Pediatric Hospital An Exploring Study For A Sample From Workers In Control of Acquired Infection Committee

Author name: انغام مكي حسين

Supervisor name: صلاح عبد القادر احمد النعيمي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يتركز موضوع البحث في دراسة لواقع ابعاد الهيكل التنظيمي في مستشفى اطفال الكاظمية / دراسة استطلاعية لعينة من العاملين في لجنة السيطرة على العدوى المكتسبة. اذ تبرز اهميته بسبب محدودية الاهتمام بدراسات الهيكل التنظيمي ونتائجها على مستوى المؤسسات الصحية في الع | The subject of study is concentrated on study of " Reality for Dimensions of Organizational Structure in Al - kadhemia pediatric Hospital /An Exploring Study for a Sample from Workers in control of acquired infection committee". As, its important had came out because limited concern by studies of organizational structure & its consequences at level of health institutions in Iraq , although, the important & role of this dimensions which related with coordination process between departments & units that had close relationship to its activities in hospital , generally & its underlying activities of control of acquired infection committee. The researcher tried to cover its research through spot the points on Dimensions of organizational structure which had close relationship with tasks ¬¬& activities of committee of control of acquired infections in hospitals with public health unit & contamination in Al - kadhemia pediatric hospital.The researcher used check list method in order to investigate for dimensions of organizational structure in researching organization (Al - kadhemia pediatric hospital) and Range of concern by that dimensions within actions & activities of committee of control of acquired infections and the researcher reach to cause of weak relationship which found between organizational structure & some tasks & activities of committee of control of acquired infections in hospitals that came from nonexistence of organizational guidelines contain exhaustive prescription for tasks of units , departments , competences & responsibilities in researching hospital and the researcher providing collection of recommendations to organize the work of committee in control of acquired infections in Al - kadhemia pediatric hospital , release from its importance to limit microbial contamination & control consequences harmful from it

تشخيص واقع استراتيجية التدريب في المنظمات الصحية في اطار فلسفة التعلم التنظيمي : بحث تشخيصي تحليلي في عينة من المنظمات الصحية في محافظة المثنى == Diagnosis The Training Strategy Reality of Health Organization In Aspect of Organizational Learning Philosophy

Author name: رواء حبيب عبد الحسين ال عبد الرسول السماوي

Supervisor name: انتصار عباس حمادي الدليمي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تفاعل متغيران في تشكيل الاطار النظري لهذا البحث، وهما ( التعلم التنظيمي واستراتيجية التدريب )، وقد انطلق البحث من مشكلة معبر عنها بعدد من التساؤلات، استهدف من الاجابة عنها استجلاء الدلالات النظرية والتطبيقية لهذه المتغيرات، كونها تشكل حاجة المنظمات ا | Tow variables was react to form theoretical aspect of this research, both (organizational learning & training strategy). The research was start from problem which was expressed by number of questions , for approach the answer on it to expose theoretical & practical guidance of these variables that form the need of health organization which concerned with this research & after that diagnose the level of its importance, effect & capability to apply it in Iraqi's environment, thus was selected three health organization that follow Al - mouthana health office & was determined sample from persons whom description of knowledge industry cover them & their works required concentrated knowledge & it is identified by ( 58 ) persons.The study used non parametrical statistic tools to analyze & treat the data & information, which depending on ready statistic programs for social science (SPSS 13) & the research depend on method which based on dimensional analysis which is diagnostic analysis research.The presentation of research content was done as four chapters, particularize first chapter from it to present important previous studies which this study based on it & explain its methodology, while second chapter undertake theoretical examine to study variables, while third chapter particularized for statistical analysis & treatment, to end research by fourth chapter was presented the important conclusions & recommendations which the research reach to it.The research produce theoretical conclusions & other practical that diagnose fact & reality of prevalent organizational learning philosophy practical environment , also identified nature of predominant training strategy in organization that concerned with research, also the research present recommendation based on conclusion & signs which arrived by researcher.

العلاقة بين الجودة والاخلاقيات ومعايير الاداء واثرها في جودة الاداء : دراسة تطبيقية == Measure Morales Performance Goodness of Hospitals Management

Author name: اميرة عاصي عبد علي الربيعي

Supervisor name: ابراهيم جهاد ابراهيم العكيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يمثل موضوع قياسات اداء جودة الاخلاقيات احد الموضوعات المهمة لما له من تاثير واضح في اداء المنظمات الصحية وترصين العلاقة بين المنظمات والبيئة والاستجابة بفاعلية ومسؤولية لاهتمامات اصحاب المصالح داخل المنظمة وخارجها، وعادة ما يجد الافراد انفسهم امام جودة ا | measuring the performance of morals goodness represents one of the important subjects for its clear inflaena on health organization performana and strength the relation between organization and active response in active and responsibility the concerned individuals in and out of organization. Vsualy the individuals find themselves in front of work moral goodness which they hare to distinynish good and bad , moral and moral practices. These practices reflect valnes , samples , reactions of organization members , Thus morals must be part of the organization health culture and system which influence positively in provide morale climate tointrodce suitable services for people. The importance of maral good ness measure was the reason behind choose the study subject field aspect was apply I the research on a sample of ( 65 ) individuals , ( 15 ) individuals in Baghdad Rusafa office , ( 25 ) individuals in AL - Kindy general Hospital and ( 25 ) in Ibn AL Nefees specialist Hospital. The research problem is in the moral goodness in manager ment the hospitals and standard used in measure moral quality. The research followed the descriptive curriculum in collect theoretical information , organization surrey and analyze in collect field data and analyze them by use of queitionaire from , measure the morals goodness in hospitals managerment. The research results show the agree of the research on stick with the oretical side in close average and employee concern with profession morals and performance goodness and but suitable solutions to treat the wrong behari ours.The conclusions of the research on the morals that affect easily on the organization members and other aspects also the research introduced several recommends tiorss and suggestion can be used in measure morals.

العلاقة بين الترويج الصحي والتسويق الصيدلاني : دراسة ميدانية في الشركة العامة لتسويق الادوية والمستلزمات الطبية

Author name: اسماعيل كاظم هادي

Supervisor name: فليح عبد الزهرة الزبيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

المعرفة الضمنية وانعكاسها على جودة الخدمة الصحية في دائرة صحة الرصافة == Tacit Knowledge And Its Reflection On Health Service Quality In Alresafa Health Sector

Author name: اسامة عبد الرحيم داود السامرائي

Supervisor name: اياد طاهر محمد الجبوري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

اعادة تصميم الوظائف في شعبة خدمات نقل الدم لدائرة صحة بغداد الرصافة : دراسة حالة

Author name: احمد شاكر محمود

Supervisor name: ناظم جواد عبد سلمان الزيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

العنف ضد الملاكات الطبية وانعكاساته على الرضا الوظيفي : دراسة حالة في مستشفيات دائرة صحة بغداد - الكرخ == Violence Against Medical Staffs And Its Impact On Job Satisfaction In The Case Study of Al Karkh Health Directorate Hospitals

Author name: عذراء قاسم حسن الدراجي

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: سعى البحث الى عدة اهدف للتعرف على المفاهيم النظرية الحقيقية لكل من المتغيرين الاساسيين في البحث، وهما : العنف الوظيفي، والرضا الوظيفي في المستشفيات التي تحتاج الى دقة في رعاية العاملين فيها على نحو ينسجم وتطوير صياغة البناء الاجتماعي والاقتصادي السليمين، | It sought search to several objectives to get to know the real theoretical concepts for each of the key variables in the research, namely : Career violence, and job satisfaction in hospitals that need to be accurate in the care of its employees in a manner consistent with the development of the formulation of social construction and sound economic, and determine the quality and the nature of the relationship between variables of search (career violence and job satisfaction), and determine what the true relationship between personality traits of medical Angels (sex, age, marital status, educational attainment, number of years of service, address medical), with all of the career of violence and dissatisfaction with their work inside the hospital, and also provide helpful suggestions in Iraqi hospitals to reduce the incidence of violence against medical staffs, and greater job satisfaction.I have been the entrance to my eating integrated with regard to violence against medical staffs, and also health organizations, as well as the eating of job satisfaction, while the practical side has been adopted on the descriptive and analytical through the preparation of a questionnaire has been prepared and presented to the arbitrators, and focused research problem which violence and its relationship satisfaction Career in hospitals, is the subject of a broad and important aspects Batarh and fields, in terms of being affected in the process of work and its development and growth of the medical staff in the fields of competence, as well as negative effects on society as a whole.In order to achieve the research hypothesis has been distributing the identification number (60) on a sample of medical staff in the surveyed hospitals, it was the questionnaire form design tool head of research to obtain data and information, have included research sample various medical staffs included (doctors specialists, doctors consultants, doctors the oldest residents, resident doctors periodic), was the study data analysis, according to the group the following statistical tools : 1. frequency distribution for the purposes of display and classified research data.2. Alpha Kronnebaj credibility test labs to test the credibility of the questionnaire and measure the internal consistency of her.3. Test t - Test for comparing the arithmetic mean of the answers to the sample with the center premise.4. X2 test to test the research hypotheses president.5. Test ranks with a simple correlation coefficient (Spearman).The research has come to a set of conclusions was notably : exposure doctors hospitals, health Baghdad / Karkh to many cases of violence, but they did not do something about Effectiveness of fear of its extension and expansion to enter Chapter clan and tribal item, and describes the doctors hospitals health Baghdad / Karkh incidents of violence that have occurred to them that they cases of attacks and insults and verbal altercations and violent collision (physical and / or verbal), due to unknown causes, usually out of the ordinary if they met with strongly by them. The Advisory esoteric and emergency departments are often the most frequent sites of violence against medical doctors, because of the number of auditors Wathrah them from patients and their families and their companions.

تقويم اداء الاقسام الفنية في المستشفيات على وفق متطلبات المواصفة الدولية (ISO 15189) == The Performance Evaluation of The Technical Departments In Hospitals, In Accordance With The International Standard Requirements (ISO 15189)

Author name: سعد متي نعوم

Supervisor name: صبيحة قاسم هاشم الاعرجي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تفعيل الرقابة الادارية للحد من تسريب الدواء في مستشفى الامام الحسين(ع) الطبية بكربلاء المقدسة == Mangeral Control And The Role of Activated Pharmaceutical Leakage Reduction

Author name: مازن عودة مطرود

Supervisor name: غني دحام تناي الزبيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages: