اعادة هندسة عمليات الاعمال : دراسة حالة في مستشفى تعليمي == Reengineering Business Process A Case Study In Teaching Hospital
Author name:
ايناس جواد حسين العكايشي
Supervisor name:
غانم رزوقي انيس العزاوي
General topic:
Administration and Economics
Specific topic:
Hospital Management
Degree:
Higher Diploma
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T3464 - p.pdf
Abstract:
ان تسارع التغييرات في بيئات الاعمال وحدة درجة المنافسة اوجبت على المنظمات وحفاظا على وجودها اتباع استراتيجيات حديثة, واحدى اهمها هو مبدا اعادة هندسة عمليات الاعمال (BPR) التي تستهدف اعادة تصميم عمليات اعمال المنظمات وكان المجال الصحي من اهمها, حيث انها بح | Because of the highly speed of changes in work’s environments and the strong ness of competitions, obligate organizations to follow new Strategies. One of the most important of them 1s the Business processes reengineering which leads to redesign the processes. Because of the highly importance of the health field which need’s a radical revolution in all it’s aspects. That’s mean complete obliteration, doesn’t automate. This research aims to determine the relation between shape and effect of application of (BPR) program and the most important criteria’s of performance which are (coast, quality, speed, flexibility) in organizations and exactly in hospitals, which are responsible to fulfill customers desires and needs. To reach study objectives a simulate diagram had built to determine the nature of this relationship. In general view this study consist of two aspects : First of them is the theoretical part explain the (definitions, concepts principles, steps, criteria’s, importance, advantages, disadvantages difficulties) of (BPR) and it’s relation with other administrative approaches like total quality management (TQM). While the second part covers the practical aspect of the study. A questionnaire used as a method to collect data, and interviews, moreover field living with The sample consist of 72 one. Differs between them in age, sex, employing years and scientific degrees. Hypothesis were examined through group of statistical method, the result were used by application of prepared program (SPSS 13). Which proofed (the existing relation between BPR application and the criteria’s of performance, which are (coast, quality, speed, and flexibility). Eventually : the study recommended several points. The most important one was adopting (BPR) programs in all health organizations. Also proposed several points suggesting that if will be implicated it would elevate the level of this health organization
