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ممارسات التخطيط الاستراتيجي في تحول المستشفيات نحو الريادة التنظيمية : دراسة تحليلية لاراء عينة من الاطباء في المستشفيات الاهلية النجف الاشرف == Strategic Planning Practices in Transforming Hospitals towards Organizational Leadership An Analytical Study of the Views of a Sample of Doctors in Private Hospitals – Al-Najaf Al-Ashraf

Author name: اباء مهدي صالح الشمرتي

Supervisor name: هاشم فوزي العبادي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Master

University: University of Kufa - Faculty Of Administration And Economics

Language: Arabic

University location: Najaf

First pages:

تحليل كلف الجودة لتحسين اداء المؤسسة الصحية : دراسة حالة في قطاع البلديات للرعاية الصحية == Analysis the cost of quality to improve the health institution : a case study in Albaladyat for primary care sector

Author name: قيس عبد المنعم نجم

Supervisor name: مها كامل جواد

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تصميم الخدمة باستعمال نموذجي Kano وBlueprint : دراسة حالة في مستشفى مدينة الصدر الطبية / محافظة النجف الاشرف == Service Design by Using Blueprint and Kano Models : A Case Study in Al - Sadr Medical Hospital / Al - Najaf

Author name: امير راهي عبد الربيعي

Supervisor name: شفاء بلاسم حسن

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Master

University: Middle Technical University - Administrative Technical College

Language: Arabic

First pages:

العلاقة بين جودة حياة العمل والاحباط الوظيفي : دراسة تطبيقية في مستشفى مدينة الامامين الكاظمين (عليهما السلام) الطبية

Author name: ختام حسن عبيد الحسيني

Supervisor name: ازهار نعمه ابو غنيم

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Kufa - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Najaf

First pages:

استخدام الاساليب السريعة في السيطرة على عدوى المستشفيات المكتسبة : دراسة حالة

Author name: داليا جلال احمد الزهاوي

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تاثير نظام الاحالة في الرعاية الصحية الاولية في تحسين جودة الخدمات الطبية : دراسة وصفية في المراكز الصحية بمدينة الصدر

Author name: جواد عبد الواحد فيض الله

Supervisor name: رعد عبد الله عيدان الطائي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

ادارة الابداع في القطاع الصحي العراقي : دراسة حالة في عينة من مستشفيات دائرة صحة بغداد - الكرخ

Author name: ياسر مرتضى الكتبي

Supervisor name: غانم رزوقي انيس العزاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تطوير خطة شاملة لادارة النفايات الطبية في عدد من المستشفيات العراقية : دراسة حالة == Development of Comprehnsive Plan For The Management of Medical Wastes In A Number of Iraqi’s Hospitals Case Study

Author name: وفاء محمد زكي هادي الوتار

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

عملية التوثيق للمعلومات وسبل معالجة الاخطاء التي تتضمنها : حالة دراسية في مستشفى بغداد التعليمي == Information Documentation Process And The Methods of Errors Treatment Case Study In Baghdad Teaching Hospital,

Author name: وفاء حسين عباس

Supervisor name: صلاح الدين عواد كريم الكبيسي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف هذا البحث الى توصيف عملية التوثيق وتشخيص الاخطاء وسبل المعالجة في مستشفى بغداد التعليمي - دائرة مدينة الطب وتبرز مشكلة البحث باثارة تساؤلات عن متغيرات البحث وبالجانبين النظري والميداني وما هي طبيعة الاخطاء التي تتضمنها عملية التوثيق وما افضل سبل المع | The current research aims to explain the documentation procedures, on which characterized by fault diagnosis and access to treatment in Baghdad Teaching Hospital - Directorate of Medical City, by using the checklist to describe the documentation operation which called some times by (explanation of the documentation procedure, also find the quality of the documentation process, ensure the confidentiality of documents, simplifying the procedures of the documentation process, speed and flexibility of the documentation process, the sustainability of the process documentation), as well as a questionnaire to diagnose faults and remedies on a sample consisting of 39 individuals, whom as follow (director, head of department , division director, unit responsible),whom used statistical tools like calculated medium, arithmetic standard deviation, and coefficient of variation.The relative important highlights of the research problem by raising questions about what variables research and sides theoretical and experimental, which show what is the nature of the errors contained in the documentation process and the best remedies for these mistakes and adopted a check list the resolution as an essential tool as well as personal interviews and observations of the researcher to collect data and information that has been processed and analyzed using a number of statistical methods have been reached on several results, notably the weakness of hospital procedures to keep secret, also mention about the errors and methods of treatment, so it's so and most important for a statement the hospital administration attention to secret documents and paying high attention to this issue to prevent unauthorized access to documents and to take necessary measures to protect them.Also finding the procedures in documentation and mis line also the unabvios the statement in the result to treat the errors, after it can use the documentation using electronic, which capable for the major of the research samples, also the important. Also enhancement the research sample also to enriched the trust for the documents users. And finally the most recommended were the need to depend the management for the Baghdad teaching hospital, and increase the electronic documentation importance. Also finding the errors which occur during the hand manipulation, and try to decrease these errors treatment. Also take care of the increase the quality of documentation and release the concentration in which involved

واقع ادارة اقسام الطوارئ في مستشفيات دائرة صحة بغداد - الرصافة وافاق التطوير : دراسة تحليلية

Author name: هناء حميد جاسم المعموري

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

كفاية التحليلات المرضية وكيفية الحد من الافراط فيها : دراسة حالة

Author name: نوال عطروز مطلك

Supervisor name: اياد طاهر محمد الجبوري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تشخيص راس المال الفكري وتطويره : دراسة تطبيقية في الشركة العامة لتسوق الادوية والمستلزمات الطبية - وزارة الصحة العراقية

Author name: ناصر جبر شيال

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تطوير انشطة تاهيل الممرضين في ضوء تقييم البرامج التدريبية المنفذة في مستشفى دار التمريض الخاص == Development Activities of Nurses Rehabilitation In Light of The Evaluation of Training Programs Implemented In The Nursing Home Hospital

Author name: مؤيد عبد الرحيم ديوان

Supervisor name: صلاح الدین عواد كریم الكبیسي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: The training has a great & importance role in increasing the performance levels of the employees. It is considered as an essential base in the view of developing plan for rehabilitation of human resource in any organization.This research aims to assess the actual reality of training activity in the organization surveyed according Development activities of nurses rehabilitation in light of the evaluation of training programs implemented.This research included the relationship and impact between the rehabilitation as an dependent variable, and training program as a independent variable. first variable included three sub - dimensions, and the second variable included four sub - dimensions, these variables have interacted to form a framework around which the study.questionnaire as an essential tool for data collection. For the purpose of processing such data was the use of a set of statistical methods included (frequency distribution, percentages, and standard deviation, and coefficient of variation of the, Sperman correlation coefficient of, and simple regression coefficient). Based on the measurement of the variables of the study, diagnosis and testing correlations and influence, including study found a set of conclusions and recommendations, including : proven correct link that hypothesis It appeared that there is a correlation High program objectives and themes with the dimensions of rehabilitation and this result concludes researcher that the management of hospital nursing home sector has employed the program's objectives and themes in promoting rehabilitation nurses has appeared evident with the change in behavior skills since reached the highest correlation, with the changein knowledge, abilities and attitudes of respondents, with the total rehabilitation, not to mentioned that the management of the hospital were not active in the recruitment of the program's objectives and themes of the change in specialized behaviors.

تقويم وتصميم نظام السجلات الطبي على اسس معيارية : دراسة تطبيقية في مستشفى الكاظمية التعليمي

Author name: محمد علي صفاء الجلبي

Supervisor name: سعد العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

نحو تطوير منظومة اتلاف اكياس الدم : دراسة حالة في مصرف الدم الرئيسي - واسط

Author name: محمد ظاهر مهدي الربيعي

Supervisor name: ناظم جواد عبد سلمان الزيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

علاقة الدوافع والحوافز باداء الاطباء : دراسة استطلاعية لاراء عينة من الاطباء في دائرة صحة بغداد - الرصافة

Author name: محمد زهراو عباس

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

اثر المزيج التسويقي في تحقيق الميزة التنافسية للدواء المحلي == The Impact of Marketing Mix On The Competitive Advantage of Local Drug

Author name: محمد حميد صالح محمد

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يتناول هذا البحث " اثر المزيج التسويقي في تحقيق الميزة التنافسية للدواء المحلي " من خلال راي عينة من الصيادلة العاملين في القطاع العام والخاص. تمثلت مشكلة البحث في محاولة لدراسة وتحليل اثر المزيج التسويقي بعناصره في تحقيق الميزة التنافسية للدواء المحلي | The aim of the study is to know the effect of the marketing mix on competitive advantage to company of local medicines. The study deals with the marketing mix as an independent variable and the competitive advantage as a dependent variable, the marketing mix consist of seven sub dimensions collectively and individually interact with dependent variable to form a framework around which the study consists. The questionnaire of the study, which used a principal instrument for the purpose of data collection, consists of three axes, the first axis includes demographic information, the second axis is related to the marketing mix, and the third axis is related to the competitive advantage. Two hundred and fifty questionnaires were distributed to a sample of pharmacists, and only two hundred thirty - six questionnaires have recovered valid, this constitutes a response rate of about (94%).In order to handle these data, many statistical instruments have been used, included percentage, arithmetic mean, standard deviation, correlation coefficient, and simple regression coefficient. Based on the measured variables of the study, diagnoses and tests the link and influence relations study indicates that the marketing mix (product, price, promotion, distribution, people, physical environment, process) either separately or collectively affected on the competitive advantage of local medicines. Te study recommends the need to support the Iraqi pharmaceutical industry and increase the interest of pharmaceutical companies producing the improvement of the quality of their products and the development of methods of promotion with the need to follow the marketing methods adapted by international companies and attract people with marketing experience to the advancement of local pharmaceutical industry to face the challenges of competition in the Iraqi market.

بناء المدونات الاخلاقية في المنظمات الصحية العراقية : دراسة تحليلية

Author name: لمى طارق محمد الجادر

Supervisor name: عباس علي ظاهر العامري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تقييم سياسة التحول من التمويل الذاتي الى البيع المجاني للشركة العامة لتسويق الادوية والمستلزمات الطبية (كيماديا) باستعمال بعض مؤشرات التحليل المالي : دراسة تحليلية == The influence of transformation from self financing to selling for free on the financial performance of the company for the marketing of medicine and medical supplies (KIMADIA) : Analytical study

Author name: كميت محمد رضا مهدي

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

دراسة وتحليل نظام الاتصالات التحريرية : دراسة حاله في وزارة الصحة

Author name: فوزي هاشم اللامي

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

برنامج لتدريب وتطوير مهارات قادة المنظمات الصحية العراقية == Aprogram For Training & Developing The Skilles of The Leaders of Health Organization of Iraq

Author name: فليح حسن طخاخ

Supervisor name: عباس علي ظاهر العامري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: Leadership is considerate of central businesses for all head masters of the organizations and with different levels of organization and the featurs of the leader effects in the organize workshops as all and as well as different joints of the organization & it may consider by some people one of the most important features in the success of organization work.Today responsibility on leaders are more complicated it's not as simple as the past or the advanced technical devices which are dominate but that in front of the leader & the mangier devices & submissions he has to deal for reaching and obtain the aims of the organization & it's strategies the leader has to be aware of all conditions the might face him in these environments.Training process takes priority in changing & the required straightening in manger behavior as well as acquiring them the general skills & special skills in their fields - business organizations spend to day great pudgites on training programs cause it is the best way available for business organization for adjusted the developing & not giving away the competitive in work sector that is targeted.From above we see the importance of management leadership & training the management leadership & developing them especially, and for this aim we present this paper to stand in the face of an important problem which is the low level of the available training programs that if it is available it will make the leaders of health organization mangier get benefit from it in all it's parts & divisions for health ministry.The research spread on four chapters the first one the research scheme while the second one shows the basis theory in leadership & training subjects and the third chapter showed the suggested program & it's applying & straightening steps and the last chapter tackle the conclusions & prorate recommendations

علاقة التغيير التكنولوجي بنجاح المستشفى : دراسة حالة في مستشفى الصدر التعليمي بمحافظة النجف الاشرف == The Relation of The Technological Change In The Hospital Success (A Study To Case In Al - Sadder Teaching Hospital / Najaf Al - Ashraf)

Author name: فلاح حسن علي الخفاجي

Supervisor name: صلاح الدين عواد كريم الكبيسي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: سعت الدراسة الى تحديد علاقة التغيير التكنولوجي بنجاح المستشفى، واستهدفت الدراسة مستشفى الصدر التعليمي بمحافظة النجف الاشرف كميدان للدراسة وحددت المدة ثلاث سنوات من 2000 - 2002، وقد اختيرت الاجهزة التي ادخلت الى المستشفى بوصفها عينة للدراسة والبالغ عدده | The study intends to specify the relation of the technological change in the hospital success, and Al - Sadder teaching hospital in Al_Najaf Al_ashraf governeer has been targeted as a study field and the period have been defined from 2000 up to 2002, then the equipments that entered to the hospital at that period have been choosed and described as a sample for the study and their appointed about (21) equipments.This study pursues to analyse the needs and the fact of the technological change process in Al_sadder teaching hospital, also it intends to answer the following questions : 1_What is the fact of technological change in the hospital (study field) ? 2_What is the level of the hospital management perception to the technological change as described as a gadget to reach the success?3_What is the role of the technological change in improving and reinforcing the organizational success of the hospital ?4_What are success needs of the technological change programs and its critical success factors ?In order to achieve the study goals, the main hypothesis has been defined which is (There is incorporeal correlation relation between the technological change and the organizational success) which leads to four subsidiary hypotheses after defining the changeables of the organizational success which are ]work productivity, machinery productivity, and employees satisfaction which are (annual adjusted doctor payment, and annual adjusted substaff payment), and payback period & reciprocal payback period [that show the correlation relation between the study changeables. these hypotheses have been tested statistically by : 1 - Percentage (%).2 - Correlation factor (R).3 - (t) test.4 - ( R2) factor. According to the results , the study appointed group of conclusions, the most important one that the hospital management invested the change in technology for most equipments in reinforcement of work productivity (in proportion of 67%), machinery productivity (in proportion of 67%), and employees satisfaction represented by ]annual adjusted doctor payment (in proportion of 60%), and annual adjusted substaff payment(in proportion of 50%)[. Also it can payback the costs of all new technologies within the hypothetical productive lifetime (in supported costs) but it can not payback the costs of the most new technologies (in nonsupported costs) within the hypothetical productive lifetime.And this study appointed group of recommends, the most important are : there is necessity to change the attention of health sector management to continuous intention to insert the continuous change in technologies and continuous improving all over the equipments and technological operations in the hospital, and there is necessity to the hospital management to keep its achieved profits from its policies to maintain the achieved success which represented by increasing work productivity, machineries productivity, and employees satisfaction. And there is necessity to the hospital management to modify its policies to gain more support from the government in the change of medical technologies where the change cost is not measured at cost / benefit level, but it is measured at the disease level where the health of the person and community, improvement of life, and decrease the death rate are the major profits versus change costs.

فاعلية ادارة فرق عمل الحملات الوطنية للتلقيحات : دراسة استطلاعية لاراء بعض المشاركين فيها : دراسة تطبيقية في دائرة صحة بغداد الكرخ / قطاع الكرخ == The Effectiveness of The Teams Management In The National Campaigns For Immunization

Author name: فائزة احمد امين الحكيم

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

جدوى اقامة تحالفات ستراتيجية بين القطاع الصحي العام والخاص == The Benefit of Making Strategy Alliances Between The Public And Private Healthy Sectors

Author name: عمار ياسر حسين الركابي

Supervisor name: انتصار عباس حمادي الدليمي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تهدف الدراسة الى معرفة مدى امكانية تطبيق التحالفات الاستراتيجيه في القطاعين الصحيين العام والخاص لغرض انجاحه في العراق.والتحالف في بحثنا هذا هو الالية اللازمة لتدعيم ركائز كلا القطاعين بهدف تامين المجتمع بالخدمات الصحية التي تتسم بالكلفة المنخفضة والكفاءة | the study aims to determine the applicability of strategic alliances in both the health and public sectors for the purpose of its success in Iraq. And the Alliance in our research this is the mechanism necessary to strengthen the pillars of both sectors in order to secure the community health services that are cost low and high efficiency. And the level of importance of such alliances and the possibility of their application after We took the Health Department of Dhi Qar, as a society to search It also aims to study the reality of health organizations in both the public and private sectors, Matkdmh of health services and therapeutic and diagnostic very important to the community.The study includes a variable one key is the possibility of implementing the strategic alliance in fact, the Iraqi health and its impact in improving the health service, and strategic alliance here is to establish an effective partnership between the sectors of public and private health and take advantage of all the possibilities of scientific, material and technological in the provision of health service quality. Has been tested through this variable parametric statistical methods, and used the questionnaire as a way to collect data and all were subject to a test of validity and reliability. Through this research we see the strategic alliance relationship and its impact on improving the health service for the better and try to find the strengths and weaknesses and maintain strengths and address weaknesses and improve the health institutions to advance forward and bringing it behind the developed world. The study consists of three chapters, devoted the first chapter of the methodology and previous studies, and the second to display the theoretical framework of the strategic alliance and its impact in improving the health service, and the third chapter was devoted to the practical side, testing the statistical hypothesis as well as the most important conclusions and recommendations. The most important findings of this study is that the system of the strategic alliance has a positive effect to improve the health service. This system reduces the burden of physical and risk - sharing and this leads to increased confidence in the services provided to patients and also lead to improved health service provided. Provide the infrastructure necessary for a strategic alliance and potential administrative and regulatory laws as well as the general culture and the level of acceptance with the staffs of health are the elements most effective for improving the health service and forgotten the essential role of the state in approving and assigning such a alliance strategy has a direct impact in the policy of the state of health. Another important recommendation is that there is a breeding ground for innovative ideas and high culture and the application of these alliances and find the laws and the relevant legislation in order to make the most of the sectoral and public sectors and provide better services to citizens. And raise awareness about the benefits of the alliance of workers in the private and the community because it can not establish a strategic alliance unless there is cooperation and support from everyone. As well as a law binding by the state to establish alliances with the private sector and government facilities to the success of the strategic alliance.

ادارة المؤسسة الصحية بين المركزية واللامركزية وانعكاساتها على جودة الخدمة الصحية لمراكز الرعاية الصحية في محافظة كربلاء المقدسة == The Healltth Iinsttiittuttiion Admiiniisttrattiion Bettween Tthe Centtralliizattiio&Decenttralliizattiion And Ttheiir Iimpactt On Tthe Qualliitty of Healltth Serviice Tto Healltth Care Centters Iin Tthe Proviince of Karball

Author name: عمار عماد الاعرجي

Supervisor name: رعد عبد الله عيدان الطائي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: The research aims to know the current organization of health institutions in terms of centralization and decentralization and its impact on customer satisfaction through its reflected on the quality of health service provided. By searching the literature review of administrative and shed light on the role of administrative organization in the management of health institutions were also clarify the concept of centralization and decentralization as one of the aspects of the organization and the advantages and disadvantages of each of them, on the other side was to clarify the concept of service quality dimensions in health ten. On the practical side was selected two samples : the first was managers and assistants to primary health care centers in the province of Karbala, numbered 48 for the measurement of where you stand the administrative organization of these centers in terms of centralization and decentralization, and the second was patients those institutions and reached the 120 for the diagnosis of the extent to which these institutions to the needs of the citizens of health services by measuring the quality of services provided, and the appropriateness of the current organization to improve those services. The most important researcher conclude that the administration of public health Karbala follow the central work of administrative with primary health care centers in all the functions of the organization, and came customer satisfaction to achieve the level of acceptability are good but at the same time did not rise to the level of ambition, which indicates that there is no compatibility between the system Central approach and the level of customer satisfaction on service provided The most important recommendations, should be given sufficient powers to manage the health centers to carry out the functions assigned by the organization better and gradually, and the most important aspects of the grant of powers is in the management of human and financial resources as the basis of the work of organizations