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دراسة اسباب عزوف المواطنين من اجراء العمليات في المستشفيات الحكومية والتوجه الى القطاع الخاص == A Study On The Reluctance of Citizens To Conduct Operations In Governmental Hospitals And Conducting Them In The Private Sector

Author name: علاء حبيب عبد الرحمن

Supervisor name: ناظم جواد عبد سلمان الزيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

متطلبات الشراكة بين القطاعين العام والخاص لانجاح نظام الاحالة الطبية في العراق : دراسة حالة لواقع وافاق التطوير == The Requirement of The Partnership Between The Public And Private Sectors In The Success of The Medical Referral System In Iraq

Author name: عبد الكريم صادق كريم

Supervisor name: ناظم جواد عبد سلمان الزيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تهدف الدراسة الى معرفة قبول الشراكة بين القطاعين العام والخاص لنظام الاحالة الطبية لانجاحه في العراق. والشراكة في بحثنا هذا هي الالية اللازمة لتدعيم ركائز كلا القطاعين بهدف تامين المجتمع بالخدمات الصحية التي تتسم بالكلفة المنخفضة والجودة والكفاءة العالية | The study aims to learn to accept partnership between the public and private sectors of the medical referral system to make it successful in Iraq and partnership in our present mechanism is needed to strengthen the pillars of both sectors in order to secure community health service that are low cost, quality and high efficiency and a competitive incentive for the public health sector in the light of natural increase of the population, hence the idea of studying the partnership between the public and private sectors in the success of the medical referral system in Iraq in order to change the traditional methods used in the system of assignment and no longer able to meet the needs of patients , as the system is the assignment of the basic elements of health care in the provision of equal opportunities for all segments of society, which need a global scale, and identified the problem of search to identify the most important reasons that lead to a system of partnership between public and private sectors to address the failure to medical referrals and the low level of quality a laip health relied on a collection of information theory and organized according to the method of analysis practical in field data collection using a questionnaire exploratory court has been applied in government and private hospitals, the most important conclusions reached in that the system services of the assignment is suffering from a lack of promotional activities and outreach to the general community and the existence of a shortage of professional staff in the necessary and potential administrative and regulatory and non - use of the means of modern technology and advance communications in the transfer of data and information , and also that the partnership have a positive effect to improve the medical service and reduce the momentum happening in hospitals and specialized centers and reduce the financial burden on the state and strengthen the competition between the private and the sharing of risks between them, while the most important recommendation is the need to strengthen primary health centers workers specialized sufficient equipment and modern equipment will help to achieve provision of quality and efficient for patients and the need for an electronic database form for the assignment and go to encourage the private sector to participate with the public sector, which serves to reduce the costs for the state and the transfer of modern technology and raise the level of quality in health care, and issue a binding law by the state in partnership with the private sector and government facilities to the success of the partnership between the two sectors

دور الرقابة والتدقيق الداخلي للحد من ظاهـرة الفساد الاداري في مستشفيات دائرة صحة بغداد - الرصافة : دراسة استطلاعية

Author name: عبد الزهرة خضر حيدر الساعدي

Supervisor name: صبيحة قاسم هاشم الموسوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

اثر الانماط القيادية في ادوار الصحة والسلامة المهنية : دراسة استطلاعية في مستشفيات دائرة صحة بغداد الرصافة == The Effect of Leadership Styles On The Role of Occupational Health And Safety

Author name: عباس حسين جميل

Supervisor name: عباس علي ظاهر العامري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تعد القيادة جوهر العملية الادارية وهي المعيار الذي يتحدد في ضوءه نجاح او فشل اي منظمة او تنظيم، والقائد يحتاج الى المام واسع وتفهم عميق للبيئة والظروف المحيطة وتاثيرها على المنظمة التي يقودها، ولابد ان يكون اثر القيادة واضحا بعد بيان وتحديد مكونات ادوار | Leadership is the fundamental manageal operation and criterion by which the success or failure of any organization or system is determined. The leader needs a wide inspiration and a deep understanding of the effect of work environmental and conditions on the organization that he leads.The effect of leadership should be clear while the leader recognizes and determines the constitutes and dimensions of the roles of the occupational health and safety , so that the leader might be able to create and prepare a safe and stable work environment which would give positive social and economic results to the organization.The problem of the study can be summarized in the effect of different leadership styles is not clear concerning the roles of leadership , and in the most common leadership styles in the health organization. The impertinence of this study arises from the rarity of the previous studies which were done about the same subject.The samples of this study were x - ray unit managers at Baghdad health office - Al - Rusafa which involved 24 (twenty four) hospital including a wide geographical area so that to obtain more precise and accurate information to enrich the study.This study depended upon the hypothesis which says that (the leadership style has an influence on the roles of occupational health and safety ).The Conclusions and recommendations obtained from the study were based on theoretical field. The most important conclusion was the poor effect of leadership styles of the research sample in general, on the roles of occupational health

اشكال تمويل الخدمات الصحية العامة في العراق : دراسة تحليلية == Financing Fors For Governmental Health Services In Iraq Analytic Study

Author name: صباح صاحب المستوفي

Supervisor name: محمد علي ابراهيم العامري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تناولت هذه الدراسة خيارات تمويل الخدمات الصحية في العراق، اذ بحث الجزء النظري منها الخلفية التاريخية لواقع الخدمات الصحية حيث كان العراق من الدول التي شهدت تحسن في مستوى خدماتها الصحية الا ان هذه الخدمات تدهورت واحد اسباب تدهورها هو شحة التمويل، ولم يستطع | The study discuss financing forms for Iraqi's Health Sector, the 1st part review the main features of the current health situation, during the last period there has been a disastrous decline in people's health because of the shortage of finance.Both the central budget and self - financing (auto - financing) can not improve the level of health financing to increase the health expenditure per capita to the same level in the surrounding countries.The 2nd part of the study analyse the financial data and compare the results with some health statistics as indicators for the level of health services, the result of analysis indicate the need for repair of the health financing system in addition to search for new health financing forms.The main option to raise money for health is to charge patients for health care, charges were the main sources to improve the health system and make users aware of the real costs of health care.To increase the financial risk protection, a high percentage of funding should be prepayment rather than coming from out - of - pocket sources at the point of using health services, so that it is important to ensure that appropriate levels of financing for health sector are included when ever the government prepares it's budgets.Islamic aids as an alternative can contribute to social health insurance funds, a tax on tobacco could be introduced and the proceeds allocated to the health budget on the ground that smoking cause ill health and impose extra costs on the health services

متطلبات تطبيق ادارة الجودة في عمل المختبرات الصحية ضمن المواصفة 15189 : دراسة حالة في مستشفى الجراحات التخصصية == Requirements of The Application of Quality Management In Health Laboratory Work Within The Standard 15 189 A Case Study In A Hospital Surgery Specialist

Author name: شهلاء محمد كاظم الطائي

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يعتمد الانسان في حياته بصورة مباشرة او غير مباشرة على نتائج المختبرات الطبية مثل مساعدته في تشخيص الامراض ومعرفة مدى مطابقتها للمواصفات الموضوعة ’ وتعد المواصفة القياسية العالمية الايزو 15189 والتي تشمل المتطلبات العامة لضمان كفاءة المختبرات الطبية الفنية | Support human life, directly or indirectly on the results of medical laboratories, such as helping in the diagnosis of disease and see how they conform to the specifications laid down, the standard global ISO 15 189, which include general requirements to ensure efficient medical laboratory technical application of processes and quality systems in medical laboratories, and from that the present study.The study aims to analyze the reality of quality management laboratories Hospital martyr Ghazi Hariri in accordance with this standard by comparing the systems of work in the laboratory, with the requirements of ISO 15 189 to determine the degree of congruence and the readiness to adapt to the requirements of the specification and demonstrate the possibility of building a quality management system is subject to the application and identify the problems and mitigate raised and to prevent increased.The study aims to get the results of the laboratory are comparable locally and internationally, and to create a system proposal for the development of laboratory work to be a model intended for application in all health laboratory.Search acquires its importance from the amount of revenue that can be achieved by medical laboratories in the production of accurate tests to meet the needs and requirements of the beneficiaries and achieve satisfaction in making certain decisions on the basis of these results.Researcher prepared a checklist derived from the requirements of ISO 15189 : 2007 and match them with the business entrusted to hospital laboratories martyr Ghazi Hariri surgery specialist.The researcher conclusions was that the most important laboratories hospital has got a low of some paragraphs because of the lack of Thotiq the procedures properly and can laboratories Hospital martyr Ghazi al - Hariri for Specialized Surgeries adoption of ISO 15189 : 2007, as it has prepared an appropriate program for that

استراتيجية اصلاح وتطوير ادارة الموارد البشرية في القطاع الصحي العام : دراسة حالة في عينة من مستشفيات دائرة صحة بغداد - الرصافة

Author name: سميرة ياقو قازو البوتاني

Supervisor name: غانم رزوقي انيس العزاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: هــدفـت الـدراسة الى اختبار مدى العلاقة بين الاستراتيجية الشاملـة للـمـوارد الـبشـريـة عـبـر مكوناتها ( استقطاب واختيار الموارد البشرية، تطوير معارف ومهارات الموارد البشرية، الاحتفاظ بهم مـن خلال التدريب السليم وتقويـم الـتقـدم وتحسين الاداء ) واثـرها ف | This study aimed to examine the relation between general strategy of human resources by it's ingredients which they are ( select and recruitment human resources with improvement their skills and knowledge ) guarding them by a good training for performance improvement and their effect in repairing human resources management. The study has been done in the center of infections diseases researches and studies and alwyia pediatric hospital. The researcher selected a sample consist of ( 71 ) individuals differs between them by their managerial level. Because part of them represent height management level other part represent middle management level and low level management. All of them work in HRM departments in previous organization. She built a hypothesis which is ( there is a relation between the practitional and developmental programs for the employees and the level of their performance ) which affect on the improvement of human resources. She used taste lists for estimation which by analysis the result's number and their percentages via ( spss ) program. representing them in cumulative frequency. Moreover several conclusions which are the weakness and little care in most part of HR strategy ( data base , electronic management , training improvement ways , wages counting , improper scientific and practitional preparing of HR. Also most of employees have low or middle scientific degree like a secondary school or diploma. The most important recommendations are the importance of encourage the managers to change tie base line of HR and select the best specialties and skills. Walking with continuous changes in the world , by using new technologies , up dated developmental programs for preparing HR in proper way. In order to invest it in ideal way reaching to success in best performance

دراسة عن الاسباب في عزوف الاطباء الاختصاصيين عن العمل في العيادات الطبية الشعبية واثره في جودة الخدمة الصحية المقدمة للمرضى == Astudy On The Reasons For The Reluctance of Doctors To Work In The Popular Medical Clinics And Its Impact On Thequality of Health Service

Author name: سلمى كاظم هادي

Supervisor name: سعدون حمود جثير الربيعاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: سعى هذاالبحث الى تحديد الاسباب في عزوف الاطباء الاختصاص عن العمل في العيادات الطبية الشعبية ومدى علاقته واثره في جودة الخدمة الصحية المقدمة فيها , ولغرض الوقوف على هذه الاسباب تم الاعتماد على دراسة ( (Walton 1975 بابعادها السبعة لغرض تحليل نوعية حياة عمل | This study sought to determine the reasons for the reluctance of doctors to work in the popular medicals clinic and its relationship and its impact on the quality of health service provided, and for the purpose of identifying these causes we have been relying on the analysis of the quality of work life of employees in the PMC for doctors, problem of the study included a numberof question ,The most prominent questions of this study : is there a correlation or impact between the reasons for the reluctance of doctors to work in the P.M.C. and the quality of health service? For the purpose of the achievement of the objectives of the message we default scheme determines the nature of the relationship between the independent variable design of the reasons for the reluctance of doctors to work, and adopted variable the quality of health service. The origin of the seven hypotheses show the correlation between the variables of the study, (12) of the popular medical clinics in the karkh district the city of Baghdad were selected society to conduct the study and test the premise as study sample consisted of (50 ) doctors working in clinics surveyed the adoption of the questionnaire form for this purpose, as well as personal interviews to support the accuracy of the data and used a range of statistical methods in data and extracting results analysis depending on software(spss19). The study found a number of conclusions, the most important one : 1 - To determin the reasonse for the reluctance of doctors to work in the popular clinics through the analysis of the quality of work life sheds light on a lot of aspects that overlooked by managers in how to maintain the mission of the various scientific disciplines and qualifications of medical staffs, causing reluctance to work and therefore a decline in the level of medical services provided.. 2 - Simpile regressions results showed the impact of relaitions with moral connotations to the variables of the reasons for the reluctance of doctors to work on the quality of service variables chin, means acceptance models and health research hypotheses.The study concluded with a number of recommendations including : 1. The need to work to amend the health sector laws, the most important the separation of the public sector for the private because of its great significance in promoting the career of belonging by identifying affiliation, as well as modifying the medical gradient law allowing doctors to specialists working for a certain period in the popular medical clinics.2. reconsider wage systems and incentives for workers in the popular medical clinics to doctors by studying the possibility of allocating a lump sum per physician per month in addition to the prescribed percentage of its auditors tickets, as well as the distribution of profits realized by the Department of clinics to serve the development and improvement of doctors' salaries employees.

ادارة الازمات لمستشفى النسائية والاطفال في الرمادي : دراسة حالة في وحدات المختبر

Author name: سعد مد الله محمد

Supervisor name: سناء عبد الرحيم سعيد العبادي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

دور التدريب في تطوير اداء الاطباء في مركز التدريب والتطوير الصحي في وزارة الصحة

Author name: سرمد سلمان عبود

Supervisor name: سعدون حمود جثير الربيعاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: ان موضوع التدريب من المواضيع المهمة التي ينبغي ان تهتم وتركز عليها جميع منظماتنا الصحية , ولعل من اهم الاسباب التي دعتني لاختيار موضوع دور التدريب في تطوير اداء الاطباء في مركز التدريب والتطوير الصحي هو اهمية التدريب للمنتسبين العاملين في المؤسسات الصح | The theme of training is an important topic and theme that should be cared and concentrated by the health organization. Perhaps, the most important reason that pushed me to choose is role of the training in developing the doctors performance in the healthy training and development center is the important if training and the affiliates to the health institutions and doctors in a particular in developing their skills and the medical information continuously. Each process of training represents a success of training in general. The problem of the study lies in the absence of a scientific methodology and accurate one to determine the methods the training needs of the staffs of the health institution in general and the doctors in particular based on three methods of analysis : organizational, vocational and the method of analysis. The importance of the study is the endeavor to determine the actual the training needs of the staffs of the health institution in general and the doctors. While the objective if the study is focused on the determination of strength and weakness points of the training programs and courses. The hypotheses of the study are : 1. There is a correlation statistical significant relationship between the effectiveness of the training program and their vocational performance after the training process. 2. There is an effect statistical significant relationship between the effectiveness of the training program and doctors' vocational performance after the training process. The most important findings are the following : 1. Training provides the doctors with the expertise and adding to the skills and knowledge and experience in medicine. The recommendations are the following : 1. The training needs of the staffs of the health institution in general and the doctors should be determined in all the health institutions in a scientific manner.

تاثير تطبيق Six Sigma في تحسين اداء اطباء الاسنان في المراكز التخصصية في دائرة صحة بغداد الرصافة == The Impact of The of Six Sigma To Improve The Performance of Dentists In Specialized Centers In Health Office of Baghdad Al - Rusafa

Author name: زينب جعفر جابر

Supervisor name: سناء عبد الرحيم سعيد العبادي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف البحث الحالي الى التعريف بمبادئ six sigma وتباين تاثير ابعاده في تحسين الاداء لاطباء الاسنان ومعرفة مدى توفر البيئة الملائمة في المركز التخصصي في البلديات وما مدى تبني المركز التخصصي قيد البحث لابعاد six sigma كاحد المداخل في تقليل الاخطاء الطبية. | For the given importance of the health sector as one of the important service sector , and of what distinguishes it from other service sectors, and for the purpose of improving the performance of dentists in Iraq to the level of developed countries in this field, as well as to benefit from the experiences of these countries and their experience in improving the health performance, which requires genuine efforts to improve health performance, So has the goal of research at introducing the principles of six sigma and is there the influence of the dimensions of six sigma to improve the performance of the dentists and the availability of an appropriate environment in the Specialist center respondent to the application of six sigma principles and what the extent of adoption of the Specialist Center under consideration of the dimensions of six sigma , Is there enough information for administration about six sigma methodology and if we can adopt six sigma as one of the entrances to reduce medical errors by six sigma.So the research has dealt with six sigma and its five dimensions are (commitment and support of senior management, the focus is on the patient, continuous improvement, training and civil, and infrastructure) as an explanatory variable, and improve performance as a variable - response So it was identified Specialist Dental Center in al _baladyat society for the study, and for the results to be objective and reflect the reality of the quality of medical service and more accurate, researcher used random sampling method in the selection of the research sample consisting of 60 dentists, as distributed 65 to identify and retrieve them 60 questionnaire and the rest is not valid due not to answer all the paragraph Search reach a set of conclusions, among them that there are difficulties in the application of six sigma in practice because of the limited financial resources and the capabilities and technological, that the selection of competent people and improve their abilities and give them adequate opportunity to prove their merit and value their role is a critical factor in the selection of dentists qualified competentAnd there is need for the administration to provide support and backing and communicating with medical staffs in order to improve their performance so as to contribute to the improvement of the service provided to the patient and that there is a positive and significant correlation between the focus on the patient and improve the performance of dentists in the respondent center which contributes to the provision of health service with high - quality level of relationship, with greater focus to provide a means of pleasing the patient was an indication of the high level of performanceResearcher recommended a rapid response to the requirements of patients, providing health service have given up of defects is the main objective of the methodology of Six Sigma, and through them achieve patient satisfaction for provided health service and the definition of the importance of improving the performance of the medical staffs in general and dentists in particular, and to develop the necessary plans to achieve this goal and Studies constant pursuit for the deployment of Six Sigma culture and establishment the supporting ethics for outstanding performance for dentists, so, In order to stand on the ways and methods that develop those skills and help improve performance in health organizations and the researcher suggested to analyze the root causes of the problem, if the actual performance level below the lower limit of the expected level of performance, and work to resolve the problem (not just repair) by remove the root cause of the problem, and take advantage of the talents of good dentists and development and focus on the strengths and realize that we cannot eliminate all the shortcomings and weaknesses, just only by focusing on improving the performance of employees and address weaknesses in performance

المعضلات الاخلاقية لعينة من المؤسسات الصحية في محافظة بغداد

Author name: زياد طارق عبد اللطيف

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

قاعدة البيانات واهميتها في تقدير الحاجة الى الادوية : دراســة تطبيقيــة في دائـرة صحــة النجــف الاشــرف == The Data Base & Its Importance In The Need Estimation For Drugs Applied Study In The Najaf Health Organi

Author name: رياض شاكر هادي عمارة

Supervisor name: عبد السلام لفتة سعيد

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يهدف هذا البحث الى محاولة بناء قاعدة بيانات لعمل مذاخر الادوية والمستلزمات الطبية وبالذات لمعالجة مشكلة من المشاكل التي تواجهها ادارات المذاخر الطبية سواء في فرع الشركة العامة للادوية في النجف او في مذاخر الادوية في المستشفيات والقطاعات والمراكز الصحية وا | The research aims to design Data Base for doing drug & medical equipments & instruments storage to solve one of the problems which interface the drug storage management either in the drug general company in Najaf Governmental or in the hospitals & sectors & primary health centers. This problem is the annual need estimation of the drug and medical equipments & instruments to reach its needs & lastly reach the patients needs. This problem pursuer where the drug storage is pursuer and still now. So this research partaking of two important sides to solve the problem. The theoretical side took the conceptual framework for Data Base which put the general Bases for the D.B. storage & the specialty of the drug. While the practical side took the designing & building Data Base. Which are specialized in drug in their storages in the drug general company and health organizations which are supplied from these storages. And as seen by the researcher the importance of following of development in designing of this Data Base in new technology & pay more attention for Data which we must gain which are important in structuring of their Bases according to a correct scientific style to prevent the accruing of the over flowing or ungenerous or losing in the drug & medical instrument through a correct estimation in quantity & quality required, or defined data for supplying or defining the productive lifetime of the medical instruments for assuredness of saving according to the patient & health organizations need which introduce the health & medical services, (treatable & community prophylactic) to boosting up the individual health level. The researcher pay more attend to all Data which are necessary & needed to structuring the Data Base in Najaf health organization and in which manager they will gained from their sources in addition to analyze the work procedures to reach to this, and also the researcher pay attention to the periodical reports which are working now in addition to the developing these reports.

العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية : دراسة استطلاعية لاراء عينة من العاملين والمرضى في بعض مستشفيات بغداد / الرصافة == The Relation Between Formalization And Centralization And Their Effect On Health Service Quality In Alrusafa Hospitals

Author name: رضا عبد المنعم محمد حسن

Supervisor name: غني دحام تناي الزبيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تهدف الدراسة الى معرفة العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية المقدمة في المستشفيات، ولفهم طبيعة العلاقة بين المتغيرات الثلاثة، تم اعتماد الرسمية والمركزية كمتغيرين مستقلين متمثلة باربعة ابعاد ( التعليمات والاوامر، القواعد والاجر | The current study aims to knowing the relation between formalization and centralization and their effect on health service quality in hospitals ,To understand the relation between the three variable , the formalization, centralization, have been adapted as an independent variable with four dimensions ( instruction & commands , rules & procedures , pyramidal sequence and validities accreditation ) and quality of health service as dependent variable through five dimensions ( tangible , depending , safety , responding and empathies ).The study adopted conceptual criteria to collect data which included two questionnaire tools , the first one was prepared for employees of the hospitals , and the second one for the customers ( patients ) ,and according to five sides liker meter. The two tools have been prepared in the light of former studies and then distributed to the employees and for different medical specialization and scientific levels, In fact (50) tools for employees in the searched hospitals ,and same number of tools for the costumers ( patients ). The period of time to preparing the study continued from (2/2008 - 8/2008). The data were analyzed descriptively by spearman rank correlation method to test the hypothesis and simple - stepwise analysis for tasting the effect.The study includes five chapters, the first one was devoted to discuss frameworks and the theoretical information of the three variables (formalization, centralization and health service quality) , the second chapter was devoted to methodology side of the study to discuss the framer and previous studies, and the hypothesis of the study, and its tools, and its procedures, The third chapters explicate the applied aspect of the study as well as analysis the important of variable of studies, the fourth chapter explain the correlation and effectiveness between variables of studies , the fifth chapter showed study results and proposed a number of recommendations which may improve health service quality. The study results showed that the formalization, centralization subordinated as big shaped in management of hospitals and have negative effect on quality of health service which suffer from ugly performance because of several causes like taking care and carefulness from give enough validities for hospital managers afraid from some mistake or absence of efficient managers and emigration of large no. of medical staff as a result of deterioration of security applied. A number of recommendations have been proposed, one of these its necessary to give the managers some validities and training managers to improved their capabilities and abilities and try to built flexible organization structures which can adopted with reigning depositing.

تقييم ابعاد جودة الخدمات الفندقية في مستشفى بعقوبة التعليمي من وجهة نظر المرضى

Author name: رافد سلمان حمدان

Supervisor name: نادية لطفي عبد الوهاب الجنابي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: لقد اصبحت الحاجة الى تقييم جودة الخدمات الفندقية التي تقدمها المستشفيات للمرضى الراقدين حاجة ملحة وضرورية جدا لكونها تتعلق بسلامة الحالة الصحية للمريض الراقد بصورة خاصة وللمجتمع بصورة عامة اضافة الى انه اصبح لزاما على ادارات المستشفيات مواكبة عملية التط | Has become the need to assess the quality of hotel services provided by hospitals for patients admitted to an urgent need and are very necessary as they relate to the safety of the health atatus of the patient lying inparticular and society in general in additi to that it has become imperative for the departments of hospitals cope with the process of evolution and acceleration in scientific discoveries and to reach out to the state of scientific progress , similar to what has reached the hospitals to the regional or global level. This research aims to evaluate the quality of the performace of hotel services provided by the hospital of baquba education from the perspective of patient are a sleep. To measure the overall quality of these services through the use of "performanc measurement services performance " " SERVPERF" Dimensions of the five , which focuses on measuring actual performance of the services hotel provided the patient lying where the problem of servchattempt to deliver the performance of quality hotel services to upgrade the quality of service through touch the shortcomings and weaknesses and help to support and develop. Hare revealed the results of the analysis of a relationship between the dimensions of the five components of the measure of the quality of hotel services with overall quality of service also showed results positive impressi of the patients in the hospital for overall quality of the hotel services provided to them and saide , 86.6% of them to a good level and a bove have been recommended to search the need to find waysdirect and fast connection with catering in order to increase the speed of response to changing food items for cases that require a special type of food.

العوامل السلوكية والتنظيمية المؤثرة بالسرقات في المستشفيات الحكومية : دراسة تطبيقية في دائرة صحة بغداد الرصافة

Author name: دشوار جلال عبد الحميد الاتروشي

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

واقع اجراءات الرقابة المخزنية للحد من التسرب الدوائي : دراسة استطلاعية في مستشفى الكاظمية التعليمي == Reality of Inventory Control Procedures To Prevent Leakage of Drug An Exploratory Study In Al - Kadhemyia Educational Hospital

Author name: خلود كريم عبد كبة

Supervisor name: سعدون حمود جثير الربيعاوي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يعد تسرب الدواء من قبل العاملين في المنظمات الصحية التي يعملون فيها، من الممارسات السلبية التي لم تعد خافية او يمكن انكارها، والتي اثرت على المخزون الدوائي في المستشفيات، ولخصوصية المستشفيات كمنظمات خدمية تعمل على مدار الساعة، وتتعامل مع حياة الناس، ولكون | The leakage of the drug by those working in health organizations in which they work, the negative practices that are no longer hidden or be denied, and which has affected the stock drug in hospitals, private hospitals as organizations service working around the clock, dealing with people's lives, and the fact that stock drug is Lifeline hospital and we find without Health Organization has stopped working somewhat, it was important to search for inventory control systems and their role in reducing dropout pharmaceuticals.The problem for research in the phenomenon of leakage of the drug from the Health Organization in several ways, which is a kind of theft, the importance of research stems from the importance of the activity of the Organization of health in society and in particular on the aspect of medical and humanitarian and economic reasons, as well as the importance of good efficient and effective system oversight and control of this stock activity in health, and a statement following a leak of medicine Health Organization to highlight the phenomenon of drug shortages and their impact on the health of citizens.Researcher concluded by searching a number of conclusions, most notably : The stores Pharmaceuticals in general is perhaps the less leakage of the medication, even though it contains more stocks therapy in the hospital. And some hospital staff at all levels of scientific and management are leaking medicine to outside health care. also gone out of the researcher's recommendations including : the need to work control regimes inventory and the introduction of modern technology (computer), and the introduction of workers in the stores cycles of modern techniques in the management of warehouses, and the need to have the senior management of the organization of health knowledge management side in addition to the medical address the phenomena of corruption and confusion that filled by some organizations of health.

علاقة الانماط السلوكية لشخصية المدير باتخاذ القرارات الادارية في المنظمات الصحية في دائرة مدينة الطب : دراسة تحليلية

Author name: خلود سليم حسن الحمداني

Supervisor name: عبد الرحمن الملا

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

تاثير الرؤية الستراتيجية في ضمان وتحسين جودة الرعاية الصحية المقدمة في المستشفيات المتخصصة : دراسة استطلاعية في مستشفى الجراحات التخصصية == The Effect Strategic Vision On Improvement Health Care Quality Provide By Assurance That Specialized Hospital Case Study In Specialized Surgical Hospital

Author name: خالدة سلمان سعد

Supervisor name: رغد محمد نجم الجبوري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

ابعاد الجودة في السيطرة على عدوى المستشفيات المكتسبة في عينة من المستشفيات العراقية

Author name: خالد كاظم عبد الامير

Supervisor name: سعد علي حمود عباس العنزي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

قياس مدى تلبية مخرجات الهيئة التمريضية لمتطلبات سوق العمل : بحث ميداني في كلية التمريض == Measure The Output of Nursing Staff To Meet The Requirements of The Labor Market (Field Research In Nursing College)

Author name: خالد حليم حسن الاعرجي

Supervisor name: صبيحة قاسم هاشم الاعرجي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تعد مهنة التمريض من المهن الطبية التي تحتل دورا مهما في مجتمع اليوم ويعد التمريض من العلوم والمهن التي ارتفع الاهتمام بها وبشكل مطرد في العالم الغربي حتى اصبح من الضروري مواكبة هذا التطور، كما ويشكل التطور الانتاجي وتحديث الخدمات الى زيادة الطلب على | The nursing profession is one of the medical profession, which occupies an important role in today's society and the science of nursing and professions that interest them, and rose steadily in the Western world until it became necessary to keep pace with this development, as a productive development and modernization of services to increase the demand for labor. The research aims to understand the relationship between the demand for nursing staffs and outputs of University College of Nursing. As well as understanding the relationship between the demand for health service staffs and the demand for nursing staffs, and provides a better understanding of the determinants of the demand for nursing staffs and those affecting the output of the Faculty of Nursing. The aging of the nursing staffing crisis causes a lack of staffing and the nursing shortage crisis, increasing the leaving is not registered or recognized and even in the case of compensation during the current lack of employment there is the problem of shortage of nursing faculty to teach these new educational programs through appropriate nursing. The resort of many countries after a certain periods of development in which to encourage the demand for a particular type of services and this applies to the health service embodied the demand for professional staff nursing and this is what tries to find proven by chapters of the four included in research starting from the first chapter, which includes a detailed methodology and previous studies, which indicate clearly poverty Arabic studies in this area while reflecting the amount of interest in the West and foreign universities in this field. The second chapter is a theoretical framework for the study and divided into two sections includes a first output College of Nursing in terms of the evolution and definition as well as the determinants and impact on the output while the register the second section the definition of the labor market nursing, which unfortunately lacks Iraq's most basic principles in the context of supply and demand employment, especially in relation to nursing staffs in order to adopt the Iraqi Health Ministry on the appointment of the central objection may reflect an implicit and an attempt to absorb the graduates of schools, institutes and colleges of nursing and also includes the topic and specific factors affecting the demand for nursing staffs. `The third chapter has dealt with methods of data collection and analysis based on the resolution of the stomach. Out Search a set of results such as lack of vision real with the students of the College of Nursing of the nature of the nursing profession applied also found that there are strategies reflect a shared vision between the reality of a basket of skill to fulfill the College of Nursing through training programs and teaching in it, which is a weakness in recognizing the nature of education and training in the College of Nursing, which should correspond to the needs of the labor market. this and that the labor market has a vision more clearly from the College of Nursing, which does not take into account the relationship between the staffs at their disposal and the increase in the plan acceptance, which leads us to the need to have a representative of the labor market in Board of the Faculty of Nursing and scientific departments contribute to the unification of visions and perceptions of the reality of acceptance and the necessary skills and quality of output and to build a College of Nursing vision and mission based on analysis of data from the external environment and what is involved in the opportunities and challenges of the factors of strength of its infrastructure and Mlakatha operating and technological capabilities.

العوامل المحددة لاستراتيجيات تسعير المنتج الصناعي في سوق الاعمال العراقية : بحث تحليلي في عدد من شركات القطاع الصناعي == Determinants of Industril Product Strategies In The Iraqi Business Market Pricing Search Analytical In Number of The Iraqi Industrial Sector Companies

Author name: حنان صفاء علي الربيعي

Supervisor name: نعمة شليبة علي الكعبي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Master

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: يمثل التسعير مكانه مهمة من بين عناصر المزيج التسويقي ( 4ps) لكونه يمثل جانب الايرادات فيها التي بدورها تمثل احد الركائز المهمة من الموارد المؤثرة في بقاء المنظمات ونموها وتطورها , وان الاخفاق في تحديد مستويات الاسعار واستراتيجياتها له اثارا خطيرة على واقع | Pricing has an important position among the elements of marketing mixture ( 4ps ) as it represents revenues that in turn represent one of the important pillars' for resources affecting on organizations sustainability and development , and the failure in determining prices and their strategies has a dangerous effect on the organizations reality and future as a whole. from this point , we have chosen the title of this research named.This study is considered important because of pricing importance as it represents the resource that contributing in achieving companies objectives ( under research ) and enhancing their effectiveness , competition and position in the market. a number of industrial sector companies are chosen ; and the test of correlation and effect hypotheses for pricing strategy are adopted in this study. the sample tested is of the managers of industrial sector of ( Al - zawraa General company , Iraqi cement company , modern dyes company , General construction company , and chemical industries company ). data is collected of (102 ) managers of the company’s management , and questionnaire is used as an essential tool for data collection , in addition to that , personal interviews are made in the companies for the study sample. a number of computerized statistical techniques in spss system are used for handling data , and the factors effecting in them and their determinants.The most important conclusions of this study are , the companies lack for marketing departments , their pricing strategies are not clear , there is an effect of lawful and government factors on pricing directions. the study has recommended the necessity of decreasing government constraints on pricing for these companies, and choosing clear strategies suitable for the market and competition.

دور التمريض في ادارة النفايات الطبية في المستشفيات العراقية : دراسة حالة في مستشفى جراحة الجملة العصبية التعليمي == The Role of Nursing In Medical Waste Management In Iraqi Hospitals Case Study In Neuro - Surgical Teaching Hospital

Author name: حنان رحيم حسن الحلفي

Supervisor name: غني دحام تناي الزبيدي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: ان الهدف من هذا البحث هو معرفة اسهام الملاك التمريضي في تنفيذ برنامج ادارة النفايات الطبية وتناول البحث دور ادارة النفايات الطبية ودور الملاك التمريضي في ادارة النفايات الطبية، وتمثلت مشكلة البحث بغياب الدور الواضح للملاك التمريضي في تعامله مع النفايات ا | The goal of this research is to know the contribution of nursing staff in the promotion of medical waste management program , the discussions dealt with the role of medical waste management and the role of nursing staff in management of medical waste. The problem of the research is the absence of clear role of the nurses in dealing with medical waste in the researched hospital (Neuro - surgical teaching hospital ) , The researcher used the case method to study the problem, that have been collected from the relevant information depending on checklist which include two divisions, the first division relates to the management of medical waste, and the second part relates to nursing staff and their role in the management of medical waste, as it was distributed to a sample of (25) an individual, including department managers, units responsible persons, and members of control pollution committee , and ( graduate ,technical ,skilled) nurses. In order to address the data results, the researcher used statistical methods, including percentages (%), the frequency and (Z) test to compare the role of MWM (medical waste management) with the role of nursing staff in the management of medical waste. The most significant results are : absence of participation of nursing staff in transferring medical waste from it's source to collected containers in admission rooms , in addition to uncertainty of transfer of these wastes to the central storage position, because of they are not notified by hospital management or medical waste management , also most of nurses refuse in participation to transfer medical wastes, refuse in daily and monthly documentation to size and type of medical wastes because of job - interference and lack of clarity of roles. The main recommendations were to clarify the role of nursing staff in dealing with medical waste through meetings and seminars as one of responsibilities and duties. The research also include a proposal for the establishment of the department for processing medical waste at the level of the hospital and develop a job description for graduate nurse management of medical waste.

خدمات الصيانة ودورها في جودة اداء خدمات المختبرات الصحية : دراسة ميدانية في مستشفى الكاظمية التعليمي في مدينة بغداد == Maintenance Services And Its Role In The Performance of Health Laboratories Services Quality A Field Study In Al - Kadhimiyah Teaching Hospital

Author name: حسن ياسر جابر الخيقاني

Supervisor name: غسان قاسم داود سلمان اللامي

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: تناول هذا البحث متغيرين رئيسيين وهما خدمات الصيانة والذي يمثل كمتغير مستقل (تفسيري)، وجودة خدمات المختبرات الصحية (المتمثلة بابعاد جودة الخدمة الخمسة الرئيسية) كمتغير معتمد (استجابي)، شكلت مقاييس الصيانة (متوسط الوقت بين عطلين، متوسط وقت التصليح، الاتاح | The current research is endeavored to investigate two main variable factors. The first of which is maintenance service (represented by measures of reliability engineering), which has been adopted by the current researcher as an independent variable (explanatory). The second is healthy laboratories service quality (represented by the five main dimensions of the service quality), which has been adopted by the current researcher as a dependent variable (responsive). The core of this research is concerned with the maintenance measures, namely : mean time between failures, mean time to repair, availability and failure rate and what extent they are connected to the main service quality dimensions (tangiblity, reliability, responsiveness, assurance and empathy) and if may effect them eventually. As regards the practical side of this research, it focuses on the maintenance reality in Kadhimiyah teaching hospital / Branch of teaching laboratories. Actually, the health sector is as vital as the industrial and the commercial ones; it is indispensable in countries' development. The maintenance data have been collected from (18) medical laboratories devices; (2) devices per lab. The four maintenance measures have been studied in nine laboratories which have been chosen randomly. As regards the medical service quality, it has been investigated via a questionnaire when data have been collected from (135) customers (patients). Those data have been processed by different statistical methods such as : mean, rates, standard deviation, coefficient of variation, correlation coefficient and regression. The current research aims to determine the relationship between the maintenance to medical devices service and the quality of medical service presented to citizens or (patients). The reasons behind this research are : firstly, the modern concept of the medical service quality in studies and researches. Secondly, investigating how effective the maintenance of service is, in terms of quality improvement and the perfect medical service presentation.This research adopts two main hypotheses which in turn, are subdivided into eight assumptions. The main ones are : (There is a correlation with statistical significance between the medical devices maintenance and the medical service quality) and (There is effect statistically signifigant between the medical devices maintenance and the medical service quality). The research has reached several conclusions regarding it's theoretical and practical sides as well as the investigated system. One important conclusion is that there are a connection relationship and influential relationship between the maintenance service presented to the labs and the medical service quality presented to the customers by labs. Accordingly, the current research has recommended several points

استخدام الانموذج الفكري لتحسين وتطوير اداء العاملين في المنظمات الصحية العراقية : دراسة تطبيقية في دائرة صحة بغداد / الرصافة == The Use of The Conceptual Model To Improve And Develop Employees Performance In The Iraqi Health Organizations.

Author name: بيان حسن توفيق خيوكة

Supervisor name: عباس علي ظاهر العامري

General topic: Administration and Economics

Specific topic: Hospital Management

Degree: Higher Diploma

University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration

Language: Arabic

University location: Baghdad

First pages:

Abstract: استخدام الانموذج الفكري لتحسين اداء العاملين للجمعية الدولية لتحسين الاداء في المنظمات الصحية العراقية يعتبر اتجاه جديد لتحسين اداء العاملين بطريقة منهجية علمية منظمة تهدف الى تحديد وتشخيص فجوة الاداء وذلك بمقارنة الاداء الفعلي بالاداء المرغوب بالاعتماد | This dissertation aims to use the conceptual model of the international society for performance improvement to improve the employees performance it can be concedered as an effective view to improve the employee performance in asystemic , scientific and systematic manner that aims to detect and diagnose the performance gap and we can do this depending on certen measures and criteria and standards to measure employee performance and evaluate and it will help in providing the manager with informations needed in the continuity of the improvement process. The conceptual model consist of six steps which started by performance analysis , cause analysis , suggesting improvement strategies and interventions , impliment these interventions depending on scientific and systematic change management and appraise the whole improvement process to insure the continuity of the improvement process. The research scheme uses random sample of ( 24 ) respondents chosen from the general directory of health in Baghdad Al - Resafaa and some of its health organization and in adifferent managerial levels.The main conclusions attained ara : - 1. weekness in the capiblty of the respondents chosen in detecting the problems that interfear and effect the employee performance 2. weekness in the capiblty of the respondents in suggesting the strategies and interventions to improve employee performance.3. the management of the health organization seems to be a crisis management.4. the high capiblty of the respondents which have diploma - hospitals administration degree in detecting the problems and understanding , suggesting the interventions needed for improvement.the most important recommendations are : - 1. improve the managerial employee performance and other employees as a whole.2. inhance and develop the abilities and skills depending on training and continuous education.3. implementing some new organizational values like ( justice , transparency , communication ,…. Etc. ).4. improve and develop human resource management in Iraqi health organization.