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ادارة المؤسسة الصحية بين المركزية واللامركزية وانعكاساتها على جودة الخدمة الصحية لمراكز الرعاية الصحية في محافظة كربلاء المقدسة == The Healltth Iinsttiittuttiion Admiiniisttrattiion Bettween Tthe Centtralliizattiio&Decenttralliizattiion And Ttheiir Iimpactt On Tthe Qualliitty of Healltth Serviice Tto Healltth Care Centters Iin Tthe Proviince of Karball

اسم المؤلف: عمار عماد الاعرجي
اسم المشرف: رعد عبد الله عيدان الطائي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The research aims to know the current organization of health institutions in terms of centralization and decentralization and its impact on customer satisfaction through its reflected on the quality of health service provided. By searching the literature review of administrative and shed light on the role of administrative organization in the management of health institutions were also clarify the concept of centralization and decentralization as one of the aspects of the organization and the advantages and disadvantages of each of them, on the other side was to clarify the concept of service quality dimensions in health ten. On the practical side was selected two samples : the first was managers and assistants to primary health care centers in the province of Karbala, numbered 48 for the measurement of where you stand the administrative organization of these centers in terms of centralization and decentralization, and the second was patients those institutions and reached the 120 for the diagnosis of the extent to which these institutions to the needs of the citizens of health services by measuring the quality of services provided, and the appropriateness of the current organization to improve those services. The most important researcher conclude that the administration of public health Karbala follow the central work of administrative with primary health care centers in all the functions of the organization, and came customer satisfaction to achieve the level of acceptability are good but at the same time did not rise to the level of ambition, which indicates that there is no compatibility between the system Central approach and the level of customer satisfaction on service provided The most important recommendations, should be given sufficient powers to manage the health centers to carry out the functions assigned by the organization better and gradually, and the most important aspects of the grant of powers is in the management of human and financial resources as the basis of the work of organizations

تحليل واقع استخدام تكنولوجيا المعلومات في العراق (عدا اقليم كردستان) للعام 2008 == Analysis of The Reality of The Use of Information Technology In Iraq (Except For The Kurdistan Region) In 2008

اسم المؤلف: علياء اسماعيل عبيد
اسم المشرف: عبد المنعم كاظم حمادي الشكري
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تعد تكنولوجيا المعلومات من الجوانب المهمة في قياس تطور الدول في جانب التنمية البشرية.لذلك تم اختيار هذا البحث وبالاستعانة ببيانات مسح تكنولوجيا المعلومات والاتصالات الذي نفذ خلال عام 2008 من قبل الجهاز المركزي للاحصاء وتكنولوجيا المعلومات واعتماد بيانات | Information technology is an important aspect in measuring the development of states in the human development.Therefore this research were selected supporting by data and survey formation and communication technology which was implemented in2008 by the Central Bureau of Statistics and Information Technology and e adoption of this survey data by using of statistical programs bag ad}` (SPSS 19)To get to the variables of direct impact on information technology and communications to all governorates of (except Kurdistan region) using factor analysis and then ease cluster analysis to determine the extent f convergence among the provinces on this side... In first chapter of the research presented introduction human development and then the goal of research and a brief history of research and thesis of master and doctorate which dealt with one aspects of human development and then some important information about the survey information and communication technology.The second chapter is the theoretical aspect of the research has included four axes, the first axis referred to the measures of human development (education, health, income, a measure development related to gender , human poverty, the enabling of women) and how to calculate each scale...The second axis was included along with information technology and its importance in policy development, education and some applications of information technology, its importance in policy development and education, some technology information, at

الاثار الاقتصادية والاجتماعية لسياسات الاصلاح الاقتصادي في مصر والعراق == The Economic And Social Effects of The Economic Reform Policies In Egypt And Iraq

اسم المؤلف: علي كاظم هلال
اسم المشرف: عباس جبار الشرع
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The research in all aspects of Economic Reform Policies is consider as a wide subject in its a broad and complex in its contents , the first Side of those policies relate with the overall demand , Starting from the nature of the link between the accumulation of debt and its problems and the necessary adaptations to be implemented within the national economy , To correct the imbalance in the balance of payments of the fiscal and monetary and price policies those associated with short term , So , the Second aspect concerns with the overall offer which associated with the mechanisms of market and the internal nature which specified the role of the state in the implementation of the required adjustments in all macroeconomic policies to raise the efficiency of resource allocation and the creation of the legislative environment related to the medium term and long - term. Both Egypt and Iraq have adopted the Economic Reform Policies supported by the International Monetary Fund and World Bank ( WB & IMF) After intensification of the external debt crisis and the decline of various economic and social indicators ,since the historical facts highlights that despite of the historical difference between the application of approved programs, but the general conditions that are used in Egypt, Iraq, enlisting the help of IMF is similar to a large extent with each other, as we note that an major internal imbalance and external deficits and a significant jump in inflation and a sharp deterioration in all macroeconomic indicators The study is divided into four chapters, the first chapter included Tries to represent the theoretical and conceptual of Economic Reform Policies and Human Development , while the second chapter Dealt with the analysis and Evaluation Economic Reform Policies and its impact in the human development in Egypt. Chapter third with the analysis and Evaluation Economic Reform Policies and its impact in the human development in Iraq. This study aimed to shed light on the policies of Economic Reform Policies followed by Egypt, Iraq, and their success in addressing the structural imbalances, whether to create a stable environment or through the necessary legislation to shift toward a market economy, and then know the effects that can be induced in human development indicators. The survey work started from the premise that the Economic Reform Policies - backed (WB & IMF) and which were subject to application of Egypt and Iraq were not feasible active and remained unable to address economic and social imbalances, which adversely impacted the decline in human developmentindicators The study found that compliance with the prescriptions (WB & IMF) have had negative implications for economic and social, it did not lead to the prosperity and social welfare in those countries and contributed to the dismantling of their existing economic , rising unemployment and spreading poverty among the population

تقدير انموذج لا معلمي للبيانات الطولية للقطاعات الاقتصادية في العراق == Nonparametric Model Estimation For Longitudinal Data of Economic Activities In Iraq

اسم المؤلف: علي سيف الدين عبد الحافظ
اسم المشرف: ظافر حسين رشيد النجار
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان نماذج المعاملات المتغيرة زمنيا (Time - varying coefficient models) هي ادوات مهمة جدا لشرح الديناميكية في كثير من العلوم مثل الاقتصادية,المالية,السياسية,علم الاوبئة...الخ ,اي كيفية تغير معاملات المتغيرات زمنيا , وكذلك استعمالها هيكل خفي (Hidden Stru | Time - varying coefficient models are very significant instruments to explain the dynamics in many sciences such as economics, financial, politics, epidemiology, etc. That means, how the variables coefficients vary chronologically, and how they use Hidden Structure to avoid the Curse of Dimensionality for the nonparametric models. In the last ten years, varying coefficient models encountered deep and exciting developments on the theoretical and practical aspects particularly in the longitudinal data applications.In this research, some of the nonparametric technologies have been presented to estimate the coefficients functions, which are varying chronologically for the nonparametric marginal model of the balanced longitudinal data that characterized by observations obtained through (n) from the independent subjects, each one of them is measured repeatedly by group of specific time points (m). Although the measurements are independent among the different subjects; they are mostly connected within each subject, and the applied technologies are Local Linear Polynomial kernel (LLPK) and the Cubic Smoothing Splines (CSS).To avoid the problems of dimensionality, thick computation and the programming effort, the two - steps method has been used to estimate the coefficients functions by using the two former technologies. Since, the two - steps method depends, in estimation, on (OLS) method, which is sensitive for the existence of abnormality in data or contamination of error; it has been proposed using some robust methods such as LAD & M to strengthen the two - steps method towards the abnormality and contamination of error as well as using the robust method in any step or both steps to give high flexibility in terms of applying the robust methods. In this research, simulation experiments have been performed to imitate the used models, with verifying the performance of the traditional and robust methods for both of CSS & LLPK technologies by using two criteria, for different sample sizes and disparity levels. One of the important aims of this research is to create a dynamics for the data, i.e., how variables coefficients vary over time for a group of balanced longitudinal data for nine economic sectors in Iraq (agriculture and forestry sector, mining and quarrying sector, industrial sector, electricity and water sector, construction sector, transport and communication sector, trade of retail and wholesale sector, finance and insurance sector, and social development services sector for the period (1990 - 2009)); formulated according to time - varying coefficients, for the nonparametric marginal model of Cobb - Douglas Production Function. The most important conclusions of this research are : using Cubic Smoothing Splines is better than using Local Linear kernel, as well as the progress of the proposed robust methods over the traditional estimation methods in all contamination cases. Concerning the practical side, it has shown weakness of capital investments comparing to the volume of revenues, and the Gross Domestic Production (GDP) of the economic sectors depends mainly on the volume of employment, as well as the volume of revenues since(1990 - 2008) are considered decreasing revenues. i.e., any double of the capital and employment volume would not lead to double of the Gross Domestic Production (GDP), except in (2009) which witnesses increasing revenues, i.e., any double of the capital and employment volume would lead to double of the Gross Domestic Production (GDP).

توقعات الطلب المستقبلي للسياحة الدينية فـي محافظتي النجف الاشرف وكربلاء المقدسة == Expectations of Future Demand For Religious Tourism In The Provinces of Najaf And Karbla

اسم المؤلف: علي حمد الله احمد
اسم المشرف: محمد جاسم محمد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: من الواضح ان من اهم عمليات تطور الدول هي عملية التخطيط ووضع الخطط المستقبلية وهذا يتطلب اعتماد الاساليب الاحصائية المتقدمة , ومن اهم هذه الاساليب هي طرائق تحليل السلاسل الزمنية والتي تاخذ بالحسبان التغيرات الزمنية في دراسة الظواهر وعليه تم استعمال الانوا | It's acknowledged that planning and setting of foreseen & detailed plans are from the important operations to countries development which requires advanced statistical methods adoption. One of the important methods are the way of time series analysis which depends on time changes in studying phenomena. According to that different types of time series patterns & it`s analysis undertaken , recognizing the most important specifications in build up suitable patterns for studied phenomenon where basic phases adopted in building up patterns related to time series and beginning with identification ,setting of suitable pattern & studied phenomenon forecasting. The true data used for four types of Variables of a number of hotels, number of rooms, number of guests the Iraqis, the number of guests for each of the Iraqi province of Najaf and Karbala province respectively and take the data to time series form 1981 - 2010، was diagnosed using a model AR (1) in the prediction for the years 2011 - 2015

مقارنة بعض طرائق تقدير المعلمات الهيكلية لمنظومة المعادلات الانية الخطية في القياس الاقتصادي مع تطبيق عملي == A Comparison of Some Methods of Estimating The Structural Parameters of The Linear Simultaneous Equations System In Econometrics With A Practical Application

اسم المؤلف: علاء حسين صبري
اسم المشرف: ايمان محمد عبد الله المشهداني
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: في هذا البحث حاولنا تسليط الضوء على البعض من طرائق تقدير المعلمات الهيكلية لمنظومة معادلات انية مقترحة من الباحث والتي تخص العلاقة السببية بين الصادرات والنمو الاقتصادي في العراق، واستنادا على طبيعة البيانات وخصائص المقدرات تم استعمال معيار المفاضلة الحص | In this research we tried to shed light on some of the methods of estimating the structural parameters of simultaneous equations system proposed by the researcher, which was about the causal relationship between exports and economic growth in Iraq , Based on the nature of the data and characteristics of the estimators we used the robust MEDAE to compare between the methods used , which include methods used for the first time in the Arab countries and carried out the first time using real data (to the knowledge of the researcher) , which translated in Jackknife Instrumental Variables Estimation (JIVE) using an instrument that is independent of disturbances even in finite samples.Independence is achieved by using a `leave - one - out' jackknife - type fitted value in place of the usual first stage equation in 2SLS It seems that these methods gives useful alternatives when there is concern to the increase in the degree of over identify for the structural equation under consideration.As well as the researcher used the method of the LIML - LVR which had not previously also be used according to the real data (to the knowledge of the researcher) depending on the general formula K - CLASS

استعمال التحليل العنقودي لبيان تغير نمط الانفاق في العراق للسنوات (1971 - 2010)

اسم المؤلف: عبير عباس ناصر
اسم المشرف: لميعة باقر جواد الجواد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يعد الانفاق احد اهم المتغيرات الاقتصادية الاساسية وذلك لارتباطه بمتغيرات اقتصادية اخرى كالانتاج والادخار والدخل والاستثمار حسب مفهوم النظرية الاقتصادية اذ ان ارتفاع مستوى الانفاق يؤدي الى انخفاض مستوى الادخار ومعدلات الاستثمار والانتاجية والدخل، وبحثنا | The spending one of the most important variables and that is related to other economic variables such as production, income, saving and investment rates, productivity and incomes , we discussed this chang shows the spending pattern of families on key goods and services during the period (1971 - 2010) in the years where date are available ,so touched on the reality of living standards for families in Iraq by offering stylish rates on good and services(nine variable according to the system of national accounts) and on the levels(both urban and rural, urban only, rural only)during the period for the purpose of knowing how spending patterns change up or down, have been analyzed on the basis of thes ratios homogeneity or convergence in spending between years using cluster analysis hierarchy in three different wayse (the way the middle, the way the closest ,how far)and clarification of thes percentages in the graph at the level of years each service key once (to see the change in the pattern of spending on the services each during the time period) and at the level of basic services per year again(to see the change in the spending on different services per year)which may help to develop future plans for the advancement of thes families to decent life for these families.

المقدرات الحصينة للارتباط الذاتي في انموذج السلاسل الزمنية الموسمية المختلط المضبب == Robust Autocorrelation Estimation of Fuzzy SARIMA Models

اسم المؤلف: طاهر ريسان دخيل الخاقاني
اسم المشرف: عبد المجيد حمزة الناصر
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: غالبا ما تصاحب عملية جمع البيانات وجود قيم شاذة التي تؤثر بشكل كبير ليس فقط على عملية تشخيص الانموذج الملائم الذي يعتمد على معاملات الارتباط الذاتي والارتباط الذاتي الجزئي وانما يتعدى ذلك الى عملية تقدير معلمات الانموذج, ومن هنا فان هذا البحث يهدف الى جعل | The presence of outliers in data influences not only in model diagnostic, but exceed to parameters estimation. Therefore, the goal of this thesis is to make the autocorrelation coefficient robust against outliers to estimate parameters that will be robust depending on those coefficients. This goal is achieved by three suggestions the first and second are depending on Fuzzy Logic by suggest estimation procedure to estimate autocorrelation coefficients called Semi - Fuzzy Autocorrelation coefficient, and suggest another one called Semi - Fuzzy Kendall. The third is to extend the robust Percentage Bend Correlation method to use it in estimate the autocorrelation coefficients that will be used in parameter estimation. This thesis contains four chapters. The first chapter discuss general introduction, the previous studies and the purpose of this research. The second chapter views the general fundamentals, the theoretical field that related with outliers and its effectiveness in time series modeling, the using of fuzzy logic in time series and display the proposed procedure and its algorithm. The third chapter contains the empirical filed, the simulation experiment, results analysis and comparing by some criteria. The fourth chapter views the practical filed by study a daily time series of electrical load in Al - Qadisiya city in Iraq then apply the previous methods. The fifth chapter views the most important conclusions and recommendations that we get.

اختيار الموقع والترتيب الداخلي باستخدام عملية التحليل الهرمي ونظرية صفوف الانتظار : دراسة تطبيقية في عينة من محطات تعبئة الوقود في شركة توزيع المنتجات النفطية في بغداد == Selecting Location And Layout Using The Analytical Hierarchy Process And Queuing Theory Applied Study of Sample of Fuel Stations At The Oil Products Distribution Company / Baghdad

اسم المؤلف: شفاء بلاسم حسن الربيعي
اسم المشرف: صباح مجيد سعيد النجار
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الكلمات الدلالية:
  • المنظمة الخدمية
  • الموقع
  • الترتيب الداخلي
  • عملية التحليل الهرمي
  • نظرية صفوف الانتظار
  • المحاكاة
  • محطات تعبئة الوقود
الصفحات الاولى:
المستخلص: تسعى المنظمات الخدمية الى تحقيق ميزة تنافسية من خلال اختيار مواقعها بالقرب من الزبائن بهدف تسليم الخدمات بوقت قصير وزيادة عوائدها وحصتها السوقية وتصمم ترتيبها الداخلي بالشكل الذي يمكن من تسهيل تدفق الزبائن والعاملين والموارد والمعلومات بهدف تقليل صفوف واو | Service organizations select locations in a proximity to customers to deliver services quickly, and, meanwhile, increases their revenues and market share. The layout of such organizations should facilitate the flow of customers, employees, materials, and information, to prevent the creation of waiting lines and unwarranted waiting times. The survival of service organizations is hinged, to a great degree, on the right location and layout of such organizations; hence such decisions are conceived strategic in nature. The ongoing researches are still seeking to find scientific methods to help decision makers, in making decisions about the location and layout. This research studies the problem of selecting the location of fuel stations in oil products Distribution Company, and how to prioritize the location, as this decision is still facing the obstacles of complicated procedures and assumptions of decision makers. Furthermore dealing with the decision criteria as same importance without being subjected to the degree of influence of each on the decision. Concerning the arrangement of the fuel stations, they are arranged in a way that does not match with the assumptions of any queuing models, which require one server in each service channel and its reflection on the increase of waiting line and waiting time, which complicate the crisis. The study aims to design an integrated frame work for selecting the fuel stations location and arrange approvals for construction by applying analytic hierarchy process (AHP) on a sample of the stations that received the approval of construction in the company since 2008, using Criteria (ground, environment, social, engineering, legal, and services). Also, the queuing theory and simulation are used to study the proposed layout design for the fuel pumps according to queuing model M/M/s. Also, there was estimation for the performance standards to the proposed layout (number of cars on waiting, number of cars in service, number of cars in the system. filling quantity, filling time, waiting time, total time in the system, idle time) and comparing it with the actual performance standards for sample of fuel stations. The operating of the simulation models is based on a number of assumptions that reflect the actual reality together with the queuing theory. This study is important because its knowledge contribution of with service systems in general and the fuel stations in particular. Also the study provide objective solutions to the company by shortening the procedures and the time it takes to select the location and layout design in a way that achieve optimal investment in station space and reduce the waiting line, waiting time and idle time. Thus, this study is an attempt in Iraqi services environment through coincidence between the strategic decisions of operations management in one study. The study proved the efficiency of AHP and its ability to shortening time and efforts required to make decision of selecting stations location and arrange construction issue approvals, depending on set of criteria that have been identified in this study. Also, the simulation results confirmed the proposed layout performance standards exceed the actual layout performance standards. Finally, the study recommended the need to adopt AHP in selecting the location and granting approvals for construction of stations according to multiple criteria, and to adopt the proposed layout according to the queuing theory in designing layout of the fuel stations

الاثر الاستراتيجي للتوزيع في ولاء الزبون : راسة تحليلية مقارنة لعينة من الصحف العراقية اليومية == The Strategic Impact of The Distribution In Customer Loyalty

اسم المؤلف: سماء علي عبد الحسین الزبیدي
اسم المشرف: سعدون حمود جثير الربيعاوي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The study deal with two main variables : - the strategic role of distribution,and the customer loyalty. the researcher has chosen samples of Iraqi newspapers like ( AL Sabah, AL Mada, AL Bayna aljdeida newspaper) , because this product depends greatly on the consumption of customers so as to achieve the success.After studying the dimensions of these variables ( cost, flixibilty & deliver time ) which concerns the distribution, and for these dimensions ( marketing relationship, customer perception , customer experience , brand , & product quality) which relate to the customer loyalty. the problem has been identified in a number of remarks concerning the extent of awareness that the administration of the newspaper have about the importance of distribution and the delivery time of customer loyalty for achieving thissuccess in continuation of the paper, the target of the administration must be on the techniques of the distribution and the reality of these newspapers, clearing their role in achieving the customer loyalty by butting two main hypotheses : the first was (the relationship between the strategic role of distribution and forming customer loyalty). The second was ( the impact of relationship between the strategic role of distribution in constracting the customer loyalty). and by using statistical methods to analyze the data obtained by a questionnaire prepared for this purpose Percentages, frequencies, mean, standard deviation, coefficient of variation,correlation coefficient, and coefficient of simple linear regression and through interviews conducted by the researcher concludedthat the time of delivery is the dimension of the most influential in building customer loyalty, in spite of the awareness of management, there is reluctance to adjust the times of delivery of newspapers, in addition to the weakness in the mechanics of forming customer loyalty and maintain its Accordingly, the researcher has some recommendations for improving the experience of the departments in distributing of their products on their own, if they don’t , they should establish strict conditions in the selection of distributers and comply them with delivery times and impose a fine on those who do not adhere to those times and allow participation of citizens in newspapers and harness team to deliver newspaper in time at address. This will increase the number of customers and the base of newspaper subscriptions by paying a monthly distribution of the offices of newspaper vendors, or by geographical areas.

تاثير سماع صوت الزبون في تحقيق التفوق التنافسي : بحث تحليلي مقارن بين شركتي اسيا سيل للاتصالات وزين للاتصالات == The Impact of Listening To The Voice of The Customer In Achieving Competitive Superiority Search A Comparative Analysis Between The Two Asia - Cell Telecom And Zain Telecom

اسم المؤلف: سارة علي سعيد العامري
اسم المشرف: سعدون حمود جثير الربيعاوي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The basic orientation of the study to determine the impact of listen the voice of the customer in achieving competitive superiority for companies operating in the industry to provide mobile telephone service, enjoy topic listen to the voice of the customer and competitive superiority of great importance to the relative modernity and its impact on the future of organizations.The study aimed to determine the extent of listen voice of the customer in the companies researched, as if listen voice of the customer is qualified to lead the companies researched to achieve the competitive superiority, for this purpose, formulated hypotheses of the study in three hypotheses, the first major hypothesis "there is a correlation with significance to listen to the voice of the customer in achieving competitive superiority. "while the second major hypothesis, "there is a significant moral influence to listen to the voice of the customer in achieving the competitive superiority" these hypotheses targeting to determine the role played by listen to the voice of the customer in the leadership of companies researched to achieve superiority over its competitors, while the hypothesis major third "there are significant differences between Zain telecommunications company, Asia - Cell telecom in the level of listen the voice of the customer to achieve a competitive superiority".To test the hypotheses of the study were applied in two sections in the Asia - Cell telecom and two in the Zain telecom, the total study sample (109) by (60) for the Asia - Cell telecommunications and (49) of Zain telecom for the purpose of completion of data collection were employed personal interviews and observation, and used a number of statistical tools for data processing like mean, standard deviation and coefficient of variation for the purpose of description and analysis of the sample, the simple linear correlation coefficient (Spearman) to test the validity of the hypothesis correlation, and simple linear regression to testthe validity of the hypothesis impact, as well as test (Mann Whitney) to test the validity of hypothesis of the moral differences between the two companies researched.And the study showed significant results for most stages of hearing the voice of the customer to achieve competitive superiority, as well as the study reached the existence of significant differences between the companies researched the level of listen the voice of the customer and to achieve competitive superiority, and led the results of the practical side of the study on a number of conclusions was the most prominent of which contribute to listen to voice of the customer to make the organization more able to achieve competitive superiority and dominating the target markets, as well as the existence of significant differences between the two companies researched the level of listen to voice of the customer and the achievement of competitive superiority.The end of the study a set of recommendations highlighted the necessity for attention Zain telecom to develop most recent methods to capture the voice of the customer such as the use of the model Campa and the model of Kano or other of modern methods as well as activate new ways of interpreting and translation and publication of voice of the customer in the company as a function of deployment quality if they target continue to ascend the site is superior to competitors, and the necessity for Asia - Cell telecom to listen the voice of the customer a higher level if they target the achievement site is superior to competitors.

تحليل التجارب ثنائية العوامل المتزنة وغير المتزنة لبيان اثر عاملين على بعض صفات محصول الشلب في العراق

اسم المؤلف: زينة ابراهيم حسن رشيد
اسم المشرف: كمال علوان خلف المشهداني | احمد شهاب احمد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: مما لاشك فيه ان التجربة العاملية (التي تهتم في وقت واحد وتجربة واحدة بدراسة عاملين فاكثر ),اذ ان لكل عامل مستويات ,وبتوافيق مستويات العوامل تتشكل المعالجات العاملية , هذه التجربة لها اهمية كبيرة في الجوانب التطبيقية وتتسم بالمزايا : - 1انها تسهم في تقلي | 1. It contributes to reduce the cost, time, efforts, and experimental units as a result of the implementation of a single experiment, rather than two or more experiments.2. Provide us by information of the main effects of factors and the effects of interactions of these factors.3. The possibility to compare all different combinations of two or factors to be studied.4. These experiments provide an opportunity to compare the levels of each factor separately, as if the experiment was devoted to him alone.Therefore, the information that we get from factorial experiments always be more perfect and realistic than those we get from single - factor experiments.The factorial experiments held by adopting equilibrium that is oriented common and natural , it might generated cases of unbalance ( what is allocated of the number of plots for each uneven factorial treatment), which may be done on purpose by the researcher (performing the experiment) or it may be due to lack of materials or resources, which leads to identify groups of processing that will be dealt with, or for other reasons like damage or loss pieces or results of experimental subject to certain processing. Such situations cause them a problem of how to analysis it, so the goal of this message is to research deeper theoretically to contribute in find solutions for the research problem and the vast knowing of the analysis methods of the balanced and unbalanced factorial experiments, with discussing the possibility of propose a method or technique to analysis this case. since been in separate theoretical aspect of this message addressed to several ways in addition to provide a proposed way for analysis. The theoretical beside the practical aspects has been improved (Chapter three) to take an advantage of a realistic data experiments (not analyzed) carried out with the Public Board for Agricultural Research (the party was made contract with) where the experiment has been analyzed (balanced and unbalanced factorials) to study the impact of the rice verities factor and also the distances of planting the rice for many characters of the rice crops, as well as study the impact factor rice varieties and planting dates factor on some of the qualities of the rice crop has implemented in Mashkhab station in the province of Najaf, and we used the methods of the analysis presented in addition to the proposed method. The conclusions have been reached regarding the moral of these factors and their interactions and to the possibilities that are available to use each method of analysis and the proposed method. The conclusions have been reached regarding the significant of these factors and their interactions and to the possibilities that are made available to use all method of methods of analysis and the suggested method was as as follows : 1 - perferred to use method frequencies the expected cell in the case of that the data is unbalanced and semi - proportional.2 - perferred to use method un weighted means in the case of that the data is unbalanced and disproportional.3 - perferred to use method of harmonic mean in the case of that the data is unbalanced and two case proportional and disproportional.4 - prefer to using the suggested method (median method ) in the event that the data is is unbalanced and disproportional.5 - prefer to data analysis unbalanced without trying to estimate missing values.

تحليل العوامل المؤثرة في توزيع الخدمات البلدية وجودتها : بحث استطلاعي في بلدية الرشيد == Analysis of The Effected Factors On Distributing Municipality Services And Their Quality : Exploratory Research In Al - Rasheed Municipality

اسم المؤلف: زينب شمران خزعل السعدي
اسم المشرف: رعد عبد الله عيدان الطائي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة البلديات
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: الهدف من البحث هو التعرف على مدى العدالة في توزيع الخدمات البلدية وماهية العوامل المؤثرة في ذلك من خلال استطلاع اراء القائمين على العمل البلدي وتقديم الخدمات البلدية، تمثلت الخدمات البلدية الجاري دراستها في : النظافة العامة والتخلص من النفايات، وتجهيز الما | In the modern Societies, providing services for citizens and seeking to increase their comfort are the priorities of the Governmental Systems. Municipalities are in the top of the list of these Governmental Systems whose work is connected with the citizens and they should provide services to them. This study enlightens the real fact of the municipality work in Al - Rasheed Municipality in Baghdad City. The purpose of this study is to show how equally the municipality services are distributed and the factors that affected it and this was done by consulting those who work in the Municipality and provide the municipality services. The municipality services, we are studying, are : sanitation, garbage collecting, water supply, waste water drainage, establishing gardens and parks, paving streets and pavements, as they are the priority needs of people. This study also declares the main factors that affect distributing municipality service which are represented in : the sources availability, administrative processes and the outside factors. The purpose of this study is, also, to measure the equality in distributing the municipality services, their quality and the relationship between them from the citizen’s (the client) point of view as he is the beneficiary of it. We used the analytic adjective and field studying method. We prepared two enquiry forms for our study; the first enquiry form was made for the officials to measure the municipality service distribution and the facts that impact them and the second one was made for the citizens to measure municipality service distribution and the quality of them from their point of view. The study included the whole research society represented in the officials and some citizens from five districts (Mahala). As a result of the study; weakness in the administrative process in Al - Rasheed Municipality was detected, represented in : the planning, organizing, leading, and control; and the decision makers in that municipality have no adequate and effective data base or information system which affected directly on Municipality service distribution and the quality of the service provided to the districts was medium. The study shows, too, that there is a moral relationship between Municipality service distribution equality and the quality of the Municipality service, because whenever Municipality services distributed equally, the quality of the service increased and vice - versa. Equality in distributing Municipality services has a moral impact relationship on Municipality services quality; and there are moral differences with statistical indications between the Municipality workers’ opinion and the citizens’ opinion about the equality in Municipality service distribution. The recommendations of this study could help in improving the municipal work and the Municipality offices.

تحليل الاهداف الانمائية للالفية في العراق == Study The Statistical Analysis of The Millennium Development Goals In Iraq

اسم المؤلف: رسول هادي عبد المنعم
اسم المشرف: تهاني مهدي عباس الياسري
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء التطبيقي
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: The goal of the Millennium Development Goals is to promote development by improving social and economic conditions in the poorest countries in Amah at The United Nations Declaration on the Millennium adopted by all Member States in September - September - 2000 of the most important decisions of the General Assembly taken at the end of the last century, as is in a number of commitments aimed at improving the lot of man at the beginning of the third millennium, to conclude that these goals a commitment to development and security, peace and gender equality and the elimination of the multiple dimensions of poverty and achieve sustainable development. It should be noted that most of the goals set by the announcement of the Millennium is not new but derived from the recommendations of global conferences held in the nineties and which was adopted rules and international laws over the past Considered as indicators of the Millennium Development multifaceted, as it contributes in the monitoring of economic and social changes, in addition to the preparation of development plans to improve the status of activities that suffer from a lack of performance at the state level, either at the level of the world are through the provision of indicators for international comparisons, which helps in making decisions on economic, trade and deal with external debt... Etc., and come to the donor countries to take decisions on aspects of assistance, especially emergency assistance and direct form of assistance with time and according to the monitoring of changes in society. And that the goals are the results rather than inputs, where that eating the Millennium Development Goals focuses mostly on the eight goals and objectives of digital and the time frame for achieving them to be a reference to evaluate and monitor the development goals in countries Almokhtlfahomen this sense Akhtaralbages this research and using the system of statistical programs ready SPSS to get to the adoption of analytical methodology using my style factor analysis and cluster analysis in the analysis of these indicators at the level of the provinces where the state acquires Find in the Millennium Development Goals in Iraq is particularly important because of the national decline in the indicators of social and economic development and seek to adopt policies that are in achieving those goals.The research includes five chapters include the first chapter Mekdmaaama and the idea of the Millennium Development Goals, data sources and target research and methodology, and backgrounds of study submitted for analysis of global and cluster analysis and research topic also included Chapter II Showing the Millennium Development Goals, targets and indicators with a brief description on the indicators that have been taken under consideration and an outline of the efforts made in the Arab region in achieving the Millennium Development Goals and the statement of its progress and achievements and its attention to these goals, the third chapter has included explaining factor analysis and cluster analysis used in the statistical analysis included the fourth quarter the interpretation of the results obtained through the study (Urban and Rural Areas), and attended, and Rural Areas [The fifth chapter has included the conclusions and recommendations

العلاقة بين التوجه السوقي وادارة معرفة الزبون في تحقيق الميزة التنافسية : دراسة مقارنة لعينة من العاملين في المصارف التجارية العراقية == The Relationship Between Market Orientation & Customer Knowledge Management For Achieving Competitive Advantage (A Comparativestudy For A Sample of Workers Iraqi Commercial Banks)

اسم المؤلف: رافت عواد موسى التميمي
اسم المشرف: عبد الرضا فرج بدراوي الخماس
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة البصرة
اللغة: العربية
مكان الجامعة: البصرة
الصفحات الاولى:
المستخلص: The study problemis Identified by findinga gap between the market - orientation of the Iraqi banks and their behaviors to generate higher value for customers and thus achieve competitive advantage, and that many of these banks are still ignored or overlooked for the customerknowledgemanagement as a comprehensive method to shareknowledge with the customer.This study seek to describe the relationship and the impact between market - orientationwith it is secondary variables (customer orientation, competitororientation, inter - functional coordination) as a independentlyvariable, and customer wledgemanagementwith it is secondary variables (knowledge about the customer, knowledge for customer, knowledge from customer) as a mediatorvariable, in achieving competitive advantage with it is indicators (cost, quality, flexibility, delivery) as supported variable.The study consists of four chapters, the first deals with the methodology and previous studies, and the second dealswith the theoretical framework for the study, while the third concerns with the field study and the third, and the fourth chapter contains the conclusions and recommendations. The studyis conducted on a sample of banks (government and private),A questionnaire is used totest hypotheses this study based upon where this questionnaire is negarded asthe main tool in the collection of data with personal interviews and field observations.The study marches to set of conclusions about the field side, the most important is validating it is hypotheses, and finding that there is a variance in bank interests in the adoption their dimensions and their secondary variables, where it is clear from the result that the private banks in more interested in these variables from the governmental banks.Finally, the study introduces some recommendations including the need to establish organizational culture supports establishment of an information system about the market which facilitate knowing and identifying the needs of existing and potential customers , marketing strategies of competitors, and the necessity hiring the information generated by the market by the banks to design and implementation their current and future in addition to adoption of customerknowledgemanagementas a comprehensive.

الازمة المالية العالمية 2008 وانعكاساتها عالميا وعربيا == The Global Financial Crisis 2008 And Its Reflaxs On Selected Arab Countries (United Arab Emirates - Egypt - Iraq)

اسم المؤلف: راضي عبيد نغيمش الشمري
اسم المشرف: اسعد جواد كاظم الانصاري
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: دكتوراه
الجامعة: جامعة البصرة
اللغة: العربية
مكان الجامعة: البصرة
الصفحات الاولى:
المستخلص: The study subject one of the most important economic issues, Is the global financial crisis 2008, the crisis marked by all the crises that preceded the crisis was the most influential on the global economy and worked to change the economic thought in most parts of the world.Crisis has hit the mortgage market in the United States of America and spread to the capital markets and has swept the financial sector both inside and outside the United States to the growing economic interdependence due to globalization and moved the crisis to the real sector of the prevailing state of economic recession all over the world and influenced many of the economic variables by the crisis. The study aimed to identify economic and financial aspects that have been affected by the Arab countries according to the correlation of Arab country to the outside world and the nature of the economy of Arab country was the choice of three models of the Arab countries have been selected UAE as a modelfor countries of Persian Gulf that have been affected in the financial aspect largely to its association abroad, was selected Egypt as a model for a country with open economy average The study of the impact on financial and economic sectors in Egypt by the crisis and the third model represents Iraq as a country with the openness of financial non - existent on the outside and the economy unilateral depends on the oil in a large study found not affected by the financial sector in Iraq and are influenced by aspects associated with the oil at the end of the study was designed Arab strategy to avoid crises

مقارنة طرائق تقدير دالة المعولية للتوزيع الاسي الخليط مع تطبيق عملي == Comprastion Between Methots Estimator Reliability Function of Of A Mixture Exponential Distribution With A Practical Application

اسم المؤلف: خضر نصيف جاسم البياتي
اسم المشرف: عبد المجيد حمزة الناصر
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان الاهتمام المتزايد في دراسة نماذج الفشل جاء نتيجة للدور الذي تضطلع به نظريه المعوليه ودالة الاخفاق بالتعامل مع الاعمار لدراسة ومعرفه سلوك اوقات الفشل في الزمن اللاحق, وتعتبر المعولية احد المقاييس للتعبيرعن اداء اي مفرد او نظام لفترة قادمة لذلك تعد المعو | Reliability theory and Hazard function have played a great role in the rapid interest in the study of failure models. These theories deal with the study of ages to investigate and study the behavior failure time at posterior time. Reliability theory is one of those standards that show the performances of any unite for an expected period of time. It is also considered an indicator for future planning.Accordingly, reliability theory is adopted to study and analyze behavior of failures and the factors behind such failures. To achieve this, the parameter estimators of failure models, with good prosperities and efficiency, are required to count the reliability estimation. Therefore, it is of keen significance to study the methods and techniques for getting the parameter estimators of failure including the parameter estimations of a mixture failure model. These estimations have a great role in reproducing complex cases of non - homogeneous populations. Like the importance of the normal distribution for biological studies, the exponential model is considered of a great significance for the study of failure models.The study aims to estimate the reliability function by employing various methods to estimate the model parameter exponential mixture. To achieve this objective, this study is divided into four chapters. Chapter I shows the introduction and the literature review. Chapter II defines some key concepts of the topic; it also presents the theoretical framework for the employed methods of estimation for a number of parameter estimator method’s complete sample of a mixture of two exponential distributions with different two parameter and percentage p. them of normal school such as Maximum likelihood method estimator and symbolizes her short (ML) and the method of moments and symbolized short (MO) and the least squares method and symbolizes her short(LS) and the least squares weighted and symbolized short (WL) and propose application Bayesian Method using (Lindley' s approximation) of this mixture distribution as not used in Iraq (by informed researcher) and study the behavior of a function failure rate for this distribution using expression w(t) which is also taught for the first time in Iraq, according to the informed researcher. Chapter III is divided into two sections. The first section includes the application of imitation style for generating data and performing a sample application based on the theoretical background. The second section reports about a field work on one of the public institutions for electrical industry. Chapter IV shows the results and conclusion of this study. It also suggests some recommendations for future research.

امكانية قيام الوحدة النقدية الخليجية في ضوء تجربة الوحدة النقدية الاوربية

اسم المؤلف: خالد عبد الحميد عبد المجيد العبدلي
اسم المشرف: ايمان عبد خضير الغريباوي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاقتصاد
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

قياس مدى تلبية مخرجات الهيئة التمريضية لمتطلبات سوق العمل : بحث ميداني في كلية التمريض == Measure The Output of Nursing Staff To Meet The Requirements of The Labor Market (Field Research In Nursing College)

اسم المؤلف: خالد حليم حسن الاعرجي
اسم المشرف: صبيحة قاسم هاشم الاعرجي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة المستشفيات
الدرجة: دبلوم عالي
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تعد مهنة التمريض من المهن الطبية التي تحتل دورا مهما في مجتمع اليوم ويعد التمريض من العلوم والمهن التي ارتفع الاهتمام بها وبشكل مطرد في العالم الغربي حتى اصبح من الضروري مواكبة هذا التطور، كما ويشكل التطور الانتاجي وتحديث الخدمات الى زيادة الطلب على | The nursing profession is one of the medical profession, which occupies an important role in today's society and the science of nursing and professions that interest them, and rose steadily in the Western world until it became necessary to keep pace with this development, as a productive development and modernization of services to increase the demand for labor. The research aims to understand the relationship between the demand for nursing staffs and outputs of University College of Nursing. As well as understanding the relationship between the demand for health service staffs and the demand for nursing staffs, and provides a better understanding of the determinants of the demand for nursing staffs and those affecting the output of the Faculty of Nursing. The aging of the nursing staffing crisis causes a lack of staffing and the nursing shortage crisis, increasing the leaving is not registered or recognized and even in the case of compensation during the current lack of employment there is the problem of shortage of nursing faculty to teach these new educational programs through appropriate nursing. The resort of many countries after a certain periods of development in which to encourage the demand for a particular type of services and this applies to the health service embodied the demand for professional staff nursing and this is what tries to find proven by chapters of the four included in research starting from the first chapter, which includes a detailed methodology and previous studies, which indicate clearly poverty Arabic studies in this area while reflecting the amount of interest in the West and foreign universities in this field. The second chapter is a theoretical framework for the study and divided into two sections includes a first output College of Nursing in terms of the evolution and definition as well as the determinants and impact on the output while the register the second section the definition of the labor market nursing, which unfortunately lacks Iraq's most basic principles in the context of supply and demand employment, especially in relation to nursing staffs in order to adopt the Iraqi Health Ministry on the appointment of the central objection may reflect an implicit and an attempt to absorb the graduates of schools, institutes and colleges of nursing and also includes the topic and specific factors affecting the demand for nursing staffs. `The third chapter has dealt with methods of data collection and analysis based on the resolution of the stomach. Out Search a set of results such as lack of vision real with the students of the College of Nursing of the nature of the nursing profession applied also found that there are strategies reflect a shared vision between the reality of a basket of skill to fulfill the College of Nursing through training programs and teaching in it, which is a weakness in recognizing the nature of education and training in the College of Nursing, which should correspond to the needs of the labor market. this and that the labor market has a vision more clearly from the College of Nursing, which does not take into account the relationship between the staffs at their disposal and the increase in the plan acceptance, which leads us to the need to have a representative of the labor market in Board of the Faculty of Nursing and scientific departments contribute to the unification of visions and perceptions of the reality of acceptance and the necessary skills and quality of output and to build a College of Nursing vision and mission based on analysis of data from the external environment and what is involved in the opportunities and challenges of the factors of strength of its infrastructure and Mlakatha operating and technological capabilities.

تصميم نظام CAPP لتحسين جودة الونتج في مصنع المحركات الكهربائية : دراسة حالة في الشركة العامة للصناعات الكهربائية == Designing Capp System To Improve The Product Quality At The Electric Motor Plant (Case Study At The General Company For Electrical Industries)

اسم المؤلف: حيدر سامي عبد الوهاب السهيل
اسم المشرف: سناء عبد الرحيم سعيد العبادي | احمد زيدان محمد
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة صناعية
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: This research is an attempt to measure the possibility of applying the system computer - aided planning processes CAPP in engine plant in the General Company for Electric Industries and the impact of the application of this System in the factory to improve the quality of its products, and reflected the great importance of this subject Through its dealings with one of the latest technologies used in the world is a technique that CAPP Thus Indicates role of this research in the following points : 1. Creating a CAPP system , this system is Integrated with the dimensions and implications of quality suitable with the mentioned factory, Applicable,Unable to recover the operational module paths And generate new operational paths to product rotor of the electric motor.2.Practical application of one of the operational paths generated by the system at the factory and recording the most important consequences of the application of this path and analyze their impact on the quality dimensions.In general, ask the following questions will be insufficient to explain the most important contents and direction of this research : First question _ what is the impact of the use of the system computer - aided process planning CAPP upon The quality of the products produced by the company research community?Second question _ Is there an adequate idea of the company's management for operational planning and automated activity planning systems such as CAPP system, as well as improve the quality of their products?Based on the foregoing, the methodology of the research requires a model Default Reflects the nature of the influential relationship between

تاثير قنوات التوزيع في تحقيق رضا الزبون : بحث ميداني == The Impact of Distribution Channels To Achieve Customer Satisfaction / Field Research

اسم المؤلف: حسين هشام عبد الرحمن السامرائي
اسم المشرف: غسان قاسم داود سلمان اللامي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يعد التوزيع من عناصر المزيج التسويقي الرئيسة التي بواسطتها تستطيع المنظمات ايصال منتجاتها عبر قنوات خاصة الى جميع زبائنها في الزمان والمكان المناسبين لتحقيق المستويات المرغوبة من رضا الزبون، ولذا ومن هذا المنطلق والاهمية يعتبر بحث تاثير قنوات التوزيع في | The distribution of the elements of the marketing mix key by which organizations can deliver their products through private channels to all customers in the right time and place to achieve levels desired by customer satisfaction, so this sense and importance is to investigate the effect of distribution channels to achieve customer satisfaction in the industrial sector Iraqi basic orientation the current study. The eating study of customer satisfaction of topics complementary to the importance of distribution channels for organizations of Iraq, and the fact that the industrial sector is the most important pillars for building the economy of countries and their development, the researcher on the sample selection of industrial organizations of the Ministry of Industry and Minerals in Iraq, and the purpose of achieving the objectives of current research as sample consisted of (70) members of the administrative staff and technicians at the General Company for dairy products (Abu Ghraib) and the General Company for the manufacture of medicines and medical supplies - Samarra subsidiaries of the Ministry of Industry and Minerals in Iraq, and the purpose of updating the requirements of research data was collected and employ personal interviews as well as observations researcher that reward with the research sample, were Using a number of statistical methods mean, standard deviation, and simple linear correlation, and simple linear regression coefficient, and multiple linear regression coefficient, and test (Mann - Whitney) in the display, analysis and interpretation of the results of the study. The research found to a number of conclusions, mainly managed departments marketing that uses factors influencing the selection of distribution channels and evaluate the performance of distribution channels in directly influence customer satisfaction in order to achieve the levels desired satisfaction by senior management, but the influence evaluate the performance of distribution channels to achieve Customer satisfaction was greater than the effect of the distribution channels (totaling), On the other hand, factors affecting the choice of distribution channels have had a deep impact in achieving customer satisfaction, especially the factors relating to the organization totalling axes. The most important recommendations, the Iraqi companies Industrial if it wanted to achieve levels desired customer satisfaction it must increase interest productivity distribution channels and by working on a comparison between the rate of productivity channels distributive owned with rates similar to companies other competition, and motivate and reward members, and improve productivity channels distributive, and addressing the problems and obstacles faced by the members of the channel, and increased influence in the recruitment of all potential and financial resources optimally, so this sense and important companies must when selecting channels distributive appropriate work on the design of distribution channels fit in with their products and taking into care factors influencing in the selection of these channels on the one hand and evaluate the performance of the members of the channel (an attempt to take corrective action to adjust according to market developments) on the other, which ensures organizations Iraqi industrial further increase distribution opportunities for their products and to achieve levels desired by customer satisfaction, which is one of the most important objectives of Industrial Organizations Iraqi.

راس المال الزبائني بتماثل الزبون والمنظمة في اطار فلسفة التسويق الشمولي : دراسة تحليلية لاراء عينة من المدراء والزبائن بمصرفي الرافدين والرشيد == Customer Capital Via Customer - Organization Identification Within The Framework of The Holistic Marketing Philosophy (A Analytical Study of Sample Opinion From Managers And Customer At In Al - Rafideen And Al - Rasheed Banks

اسم المؤلف: حسين علي عبد الرسول الجنابي
اسم المشرف: غسان قاسم داود سلمان اللامي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف البحث الحالي الى توظيف اطار فلسفة التسويق الشمولي لتعزيز راس المال الزبائني بوجود تماثل الزبون مع المنظمة كمتغيروسيط. وتتجسد مشكلة الدراسة الرئيسة بتساؤل اساسي مفاده كيف يستطيع المصرف ان يعزز راس ماله الزبائني من خلال تبني فلسفة التسويق الشمولي. وت | Current research aims to employ framework of a holistic marketing philosophy to enhancing customer capital existence of customer - organization identification. And embodied the main problem of the study questionably fundamental view how can the bank to enhancing its capital customer through the adoption of a holistic marketing philosophy. The study sample target managers in the Rafidain and Rasheed, as well as his customer, has been included in the study sample (120) individual heads of departments and branches. Offset (120) customers of the two banks. For the purpose of data collection research relied on questionnaire as the main tool has been developed in the light of the views and thoughts of researchers and specialists in the field of study variables.In light of the results of the statistical analysis, Search devised a set of conclusions was the most important : Bank can enhancing its capital customer through relied on marketed holistic philosophy verify the customer's social needs in identification. Based on conclusion study by the research, was derived a set of recommendations, the study community can find to overcome some obstacles present or future, especially since the banking industry in Iraq is witnessing dramatic shifts. Perhaps the most important of these recommendations was the need to adopt management banks surveyed holistic marketing philosophy and work to make them, through the inclusion of the Bank's vision and mission, and must move towards different market sectors so that they can penetrate as much as possible from the market

تقويم ادارة الخطر في المشروع على وفق المواصفة الدولية ISO31000 : 2009 في عينة من مشاريع شركة المنصور العامة للمقاولات الانشائية == Assessment The Risk Management In The Project According To International Standard (ISO31000 : 2009) In A Sample of Projects, Al - Mansour Contracting Construction

اسم المؤلف: حسنين حميد شاكر الزبيدي
اسم المشرف: ايثار عبد الهادي ال فيحان المعموري
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة صناعية
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تضمنت الدراسة الحالية (تقويم ادارة الخطر في المشروع على وفق المواصفة الدولية (ISO31000 : 2009) في عينة من مشاريع شركة المنصور العامة للمقاولات الانشائية)، اذ يعد موضوع انجاز المشاريع على وفق الميزانية والجدولة الزمنية وضمن متطلبات الجهة المستفيدة ومستوى ال | The study examined the current "Assessment the risk management in the project according to international standard (ISO31000 : 2009) in a sample of projects, Al - Mansour Contracting construction" , as is the subject of complete projects on budget and Scheduling and within the requirements of the beneficiary and the level of quality corresponding to the specifications of important topics that have a significant impact on the lack of lag and the slowdown in the completion of these projects. The essence of risk management in the project to anticipate needs and identify uncertainty which would threaten the process of achieving the objectives of the project from delays in delivery dates and cost overruns which causes the failure of the project itself and the lack of confidence in the project manager.We have embodied the problem of the study in the weakness of the adoption of the community studied and appointed researched to the trends of risk management of modern, including the International Standard (ISO 31000 : 2009) and Standard Australian / New Zealand (AS / NZS 4360 : 2004) may encounter a project many of the risks in the exercise of its activities, and vary the ability of projects to bear this risks according to their nature.The aim of the study to detect the level of risk management in the study population, and for this purpose, a questionnaire was used according to the Standard Australian / New Zealand (AS/NSZ4360 : 2004) for the diagnosis of risk management at the level of Al - Mansour Contracting Construction (study population). And have been adapted according to the ISO standard )ISO31000 : 2009) and the Iraqi environment, as applied to a sample of managers of the company's departments and the total of the sample (11) individual data were collected by questionnaire and field visits, interviews and used a number of statistical methods for data processing of the middle mean and the percentage, standard deviation and the severity of the answer for the purpose of description answers to the sample, with respect to construction three projects (study sample), has used a checklist to according to the terms of ISO standard (ISO31000 : 2009) in each of the (building project the province of Baghdad, and the project of establishing corridors of Ibn AL - Bitar hospital, and the project of establishing the role of judges / Karkh) and use the arithmetic mean weighted and the percentage of the extent of conformity for the diagnosis of the gap compared to reality, the actual implementation and documentation of requirements of international standard (ISO31000 : 2009), also used the matrix of probability and impact in order to determine the level of threats to the three projects (sample study) and prioritize those risks using technology Failure Mode & Effect Analysis.Was reached to a set of conclusions, including : 1. does not company's includes an independent function and specialized risk management essential role that the company faced in the implementation of their projects, and that the president is the executive sponsor for the management of risk and limited role in providing advice, support and increase awareness of the benefits of risk management.2. take the organizational culture in the company's position of neutrality in the desire to take risk or not to deal with him.3. weakness company's training on risk management and policy with regard to practices and procedures for management and afford, in spite of their need to understand the company's technical skills in the management of risk.The study concluded, among the most important recommendations : 1. the need to develop a new section entitled (risk management) is the primary activity of the various risks in an efficient and better able to anticipate fluctuations and rapid changes in the surrounding environment.2. requires the application of risk management actors need to instill a culture of risk management in the values and habits of members of the company and the willingness and ability to withstand various conditions to address them.3. The company must consider risks is an opportunity through which to achieve their goals and support creativity in achieving those goals.

تاثير التحليل البيئي في المزيج التسويقي السياسي وادارة علاقات الناخب : دراسة استطلاعية لاراء عينة من اعضاء مجالس محافظات الفرات الاوسط == Environmental Analysis Effect On The Political Marketing Mix And Voter Relationships Management

اسم المؤلف: حسين فلاح ورد ورش البدري
اسم المشرف: انتصار عباس حمادي الدليمي | يوسف حجيم سلطان الطائي
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: ادارة اعمال
الدرجة: دكتوراه
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: تناول الدراسة الحالية موضوع تاثير التحليل البيئي في المزيج التسويقي السياسي وادارة علاقات الناخب ولقد استطلعت الدراسة اراء عينة من اعضاء مجالس محافظات الفرات الاوسط في العراق التي تضم خمس محافظات هي ( القادسية، بابل، النجف، كربلاء، المثنى ). اذ تحددت | This study deals with the effect of environmental analysis on political marketing mix and voter relationships management. The study had been done. The study had been done on a sample of a governorates councils of ( M. U ) in Iraq , which it involve (60) members they are distributed according to a group of demographic characteristics. And questionnaire had been depended on in the study as a tool to collect the data. And the two computer programs (SPSS) and (STATICA) had been used , to process the data and reach to the results which concern with computation of values of ( ratios , frequencies , means , and standard deviations ) as well as test the hypotheses of study , by computation , the values of the relationships of direct effect and indirect among the variables of study , and it’s significance of this relation ships. The study has tried to test a number of major and minor hypotheses related to the relation and regression among the variables of the study. So , the study has reached to several conclusions , such as there is significant effect of environmental analysis on political marketing mix , and there is significant effect of environmental analysis on voter relationships management by political marketing mix. And according to these conclusions , the study presents many suggestions which be useful tools , to the political parties (which are studied ) , either now or in the future

استعمال بعض النماذج الاحتمالية المنفردة والمركبة المبتورة لتحديد خصائص التعويضات الصحية في شركة التامين العراقية == Use Some Probability Single & Compound Truncated Models To Determining The Characteristics of Health Payments In The Iraqi Insurance Company

اسم المؤلف: ثائرة نجم عبد الله الامير
اسم المشرف: قيس سبع خماس
الموضوع العام: الادارة والاقتصاد
السنة: 2012
الموضوع الدقيق: الاحصاء
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: نظرا لعدم وجود بحث احصائي سابق لسلوك تعويضات التامين الصحي الذي يمثل النسبة الاكبر من التعويضات في عموم شركات التامين في العراق، تم اختيار هذا البحث وتطبيقه في شركة التامين العراقية.ولغرض تحديد افضل انموذج احتمالي يمثل تعويضات التامين الصحي، تم استعمال | Due to the lack of previous statistical research of the behavior of payments, specifically health insurance, which represents the largest proportion of payments in the general insurance companies in Iraq, this study were selected and applied in the Iraqi insurance company.To determine the best model represent the health insurance payments, we used two probability models determined through the initial detection for the distribution of the research sample by use (Easy Fit) program.One : single, a (Lognormal) for all sample views, and the other compound (Compound Weibull) at dividing research sample into small losses and large losses, and focused on the compound model in some detail in terms of drafting and its importance. With the application of the state of amputation in both the fact that the specific health payments from the top by two million diners in this company.Both models Parameters were estimated using the maximum likelihood method (MLE) and the use of style (Newton - Raphson) to find these estimates. And then compare between models using standard (MSE). Was reached in general that the compound model is better than a single model in the representation of payments.
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