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العلاقة بين الملاك الطبي والتمريضي وتاثيرها على جودة الخدمة الصحية : بحث تطبيقي The relationship between medical and nursing staffing and its impact on quality of service : Applied Research

اسم المؤلف: عمر عبد ثجيل عزيز
اسم المشرف: سعدون حمود جثير الربيعاوي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:

استخدام بعض ادوات الجودة لتحسين الخدمة الصحية بحث مقارن بين مستشفى اليرموك وبغداد التعليميين Use Some of The Quality Tools To Improve The Health Service : Comparative Research Between Baghdad And Al - Yarmouk Hospital Educational

اسم المؤلف: ايهاب ياسين ذياب الكعود النمراوي
اسم المشرف: هالة حمد ماجود
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: ان تطبيق مفاهيم الجودة داخل المنظمات الصحية يمثل تحديا كبيرا على تلك المنظمات. نظرا لطبيعة الخدمات الصحية المقدمة وما تحمله من خصائص تجعلها صعبه القياس والتقييم. وتظهر مشكلة البحث في تحليل الواقع الفعلي لمستوى جودة الخدمة الصحية في صالة العمليات لمستشف | The application of quality concepts within health organizations represents a significant challenge to such organizations. Due to the nature of health services provided and what was done to the properties make it difficult to measure and evaluation. And research problem in practice to the level of the quality of health service analysis appear in the operations room of the hospital, Baghdad and Al Yarmouk Teaching and identify the most important problems that reflected negatively on the service provided to patients, and the most prominent of those problems long wait for patients and weakness in the number of health staffs within the halls of operations Times as well as the loss of a clear policy by senior management to implement quality. The research aims to prioritize the most important problems that occur in the operating room for both the hospitals and the comparison between them using some quality tools, including check list, and Pareto diagram and Ishikawa diagram to determine the most influential health problems on the level of service As a researcher seeks to provide the urging of senior management in both hospitals to discover the defect sites and weaknesses of the quality in the operating room levels, which helps health staffs to understand the quality role in improving the level of performance and provide better service, it has been chosen the Baghdad Teaching Hospital and Al Yarmouk Teaching Hospital considered the biggest hospitals in the city of Baghdad and are offering the health services and wide and for all members of society. The operations room and some surgeries is a sample search. The researcher application checklist approved by the Ministry of Health on the operating room and calculate the amount of the gap as well as the application of Pareto chart and Ishikawa diagram for the Hall of operations in general, as well as a certain number of surgical procedures. The research has come to a set of conclusions which included showing that Baghdad hospitals and the Yarmouk educational rely in their application of the quality of a set of standards adopted by the Ministry of Health and these standards often focus on intent infrastructure and neglected to some extent other aspects related to the health of patients lacking both hospitals to previous studies or research to determine the extent of patient satisfaction for the health service provided within the hospital..

تقييم كفاءة اداء الخدمات الصحية بحث تطبيقي لعينة من مستشفيات دائرة صحة بغداد / الرصافة Evaluating The Efficiency of The Performance of Health Services A Sample of Hospitals In Baghdad Health Department / Rusafa

اسم المؤلف: نورس كريم كاظم
اسم المشرف: غسان قاسم داود سلمان اللامي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الكلمات الدلالية:
  • تقييم الاداء
  • الخدمة الصحية
  • الكفاءةالكفاءة
  • الكفاءة الحجمية
  • الكفاءة الفنية، الكفاءة الحجمية
  • تحليل تطويق البيانات
الصفحات الاولى:
المستخلص: he current research aimed to assess the performance of health services in a sample of hospitals, health department Baghdad/ Rusafa, by measuring the technical efficiency using the constant returns to scale model (CRS), & volumetric efficiency using a variable Return scale (VRS) forhospitals the government of using surround data analysis.It have been using the number of doctors, the number of nurses as inputs to the model, and the number of auditors’ visits to outpatient, and the number of entrants to the hospital as the outputs of the model.So choose a sample of the of the Department of Government Hospitals Health Baghdad/ Rusafa has occurred, represented by : (Fatima Zahra Maternity Hospital and Children's Hospital, the son of the Municipal Children and Women's Hospital, Ibn al - Haytham for diseases of the eyes, and a hospital Ibn al - Nafis for diseases of the cardiovascular, upper - natal) and Hospital that the advantage of being located in the geographical area densely populated in the Rusafa side of Baghdad, it receives large numbers of reviewers per day and from different places. The vital hospitals that provide medical and therapeutic services round (24) hours a day and includes medical specialties minutes concerning the terms of reference for each respective hospital. These hospitals are teaching hospitals and is also subject to controls and contexts adopted by the Ministry of Health.In order to achieve the purpose of the study, namely, improving the efficiency of the quality of health services and seek to develop medical and nursing staffs and all cadres working in the provision of health service, it has been measuring the efficiency of the performance of services of these hospitals style surround data analysis, version (XLDEA - Version 2.3), and display input and output sample hospitals research and analysis on hard returns according to the size scale model (constant returns to scale - CRS) and scale returns variable size (variable Return scale - VRS).The results showed that some hospitals are inefficient hospitals, namely : (Fatima Zahra Maternity and Children, and the Ibn al - Haytham for the eyes), since the efficiency index for these hospitals (equal to the correct one). The hospital (the son of the Municipal Children and Women, Ibn al - Nafis for diseases of the heart and blood vessels, and the upper - natal) where efficiency index (less than the right one), That means it's less efficient hospitals

استعمال جدولة العاملين في تحسين اداء الملاكات التمريضية : بحث تطبيقي في مستشفى الشهيد الصدر العام في بغداد Using Employees Scheduling To Improve Operational Performance of Nursing Staff - Applied Research In Al - Shahed Al - Sadr General Hospital

اسم المؤلف: نور كريم حرفش
اسم المشرف: هالة حمد ماجود
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: سعى البحث الى استخدام طريقة علمية في الجدولة لاعداد جداول عمل للممرضين من اجل تحسين الاداء العملياتي لخدماتهم وتقديم خدمة كفؤة على مدار 24 ساعة باليوم، واستخدم البحث احدى قواعد الجدولة العلمية الحديثة وهي قاعدة جدولة ايام العمل والعطل للعاملين، وتطبيقها | Hospitals are part of the service organizations and most importantly at the level of individuals because they are tied to the people health and their daily lives , the nursing service is one of the important services provided by hospitals, and nurses are the human resource that offers this service, from this standpoint the idea of research came to prepare work Scheduling for nurses in a scientific way to improve performance operational for their services and provide efficient service available 24 hours a day, the research use one of the modern and scientific rules of scheduling its “schedule of working days and holidays rule for workers” , and applied on the nurses at AISahed al - Sadr General Hospital in Baghdad, the methodology of research adopted the applied and analytical research , and the data collected from the reality of installed information in the records of patient and records archive for nurses, to prepare weekly work schedules for nurses also measure and analyze operational performance levels, First, according to the numbers of nurses in scheduling Applied in hospital, and then measure the performance levels According to the number of nurses in the scientific scheduling proposed in research, The research found a number of results and the most important the applied scheduling nurses that applied in the hospital is not fit with the demand levels for nursing service in the most of its divisions. research concluded a number of recommendations, the most prominent is the move away from discretionary methods of scheduling and application of scientific method of scheduling that proposed by the research because it has proven its effectiveness in contributing to the improvement of the operational performance.

تقييم رضا المرضى عن الخدمة التمريضية : بحث مقارن Evaluation of Patient Satisfaction For Nursing Service / Comparative Research

اسم المؤلف: محمد مخيلف حاوي التميمي
اسم المشرف: نادية لطفي عبد الوهاب الجنابي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف البحث الى التعرف على مستوى الرضا المتحقق لدى عينة من المرضى الراقدين في المستشفيات المبحوثة ( الكندي التعليمي, بغداد التعليمي , واليرموك التعليمي ) , فضلا عن تسليط الضوء على الواقع الملموس لخدمة التمريض وعلى وجه الخصوص في المستشفيات التعليمية الحكوم | This study aims to identify the level of patients’ satisfaction among a sample of hospitalized patients in the targeted hospital (Al - Kindy Teaching Hospital, Baghdad Teaching Hospital, and Al - Yarmook Teaching Hospital). Moreover, this study highlights the reality of services for patients, especially in the targeted governmental teaching hospitals. The Patient Satisfaction with Nursing Care (PSNCS) has been measured in these hospitals through the revised scale by Tang et al, (2013).This scale includes four major domains; Health Information (5 items), Influencing Support (4 items), Decision Control (4 items), Specialized Technical Competence (7 items). The method of surveying patients’ opinions about the degree of their satisfaction with the nursing services offered in the targeted hospitals. The study scale has been tested for its reliability and validity. The researcher used the statistical measures of Factor Analysis, Mean, Standard Deviation, Kaiser - Meyer - Olkin) exploratory measure, Bartlett Test which measures the association relationships among variables. Moreover, the researcher used the Mann - Whitney test for individual differences among patients’ answers in the targeted hospitals in the Statistical Package for Social Science (SPSS) for Windows.The researcher concluded a set of conclusions, some of which were shared among the targeted hospitals. The most significant conclusions include although the nursing services are delivered in a high - quality professional manner, but the delivery of such services is somewhat delayed from predetermined times which gives the patients an impression of absence of attention with the patients and what they need of care throughout their hospitalization. Furthermore, the nursing staff do not care appropriately in engaging patients in the health care delivered for them, which generates the feeling of absence of interest of the nursing staff with the patients.The researcher suggested a set of recommendations including the necessity of quickening the delivering the nursing services in time in order to substantiate a good impression among patients relative to the extent of their value in the hospital. Additionally, it is vital to take more care of improving the nursing skills for nursing staff through engaging them in specialized courses in order to enhance their competences. Ultimately, it is necessary to quicken the delivery of the nursing services in the appropriate time in order to substantiate a good impression among patients relative to the extent of their value in the hospital.

تحديد العوامل المؤثرة في زيادة انتاجية خدمة التمريض في بعض مستشفيات محافظة ديالى Identify The Factors Influencing The Increase In The Productivity of The Nursing Service In Some Hospitals In The Province of Diyala

اسم المؤلف: محمد زيد عباس
اسم المشرف: نادية لطفي عبد الوهاب الجنابي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف البحث الى دراسة اهم العوامل المؤثرة بانتاجية الخدمات التمريضية وقد اعتمد المقياس المطور من قبل ((Kien, 2012 والذي يتضمن سبعة عوامل ( القوى العاملة , فريق الادارة , التحفيز , ضغط ساعات العمل (الوقت) , المواد/المعدات , الاشراف , السلامة ) ,وذلك لغرض قي | The research aims to study the most important factors affecting the productivity of nursing services has been the developer measure adopted by the (Kien, 2012) which includes seven factors (workforce, management team, stimulation, pressure of working hours (time), material / equipment, supervision, safety), and for the purpose of measuring the factors affecting the productivity of these services, as well as measuring the productivity of nursing services and recognize the reality of providing nursing services in a number of public hospitals in the province of Diyala it has been productive partial measure in the surveyed hospitals, and research involved a sample of nurses working in hospitals in the province of Diyala (Baquba Teaching Hospital General, Khalis General Hospital, Virgin Specialist education), and the sample was selected group of nurses, workers and nurses in providing nursing services for hospitals surveyed totaling (400), a nurse and a nurse have been retrieved (380) form the equivalent ( 95%), and it has subjected measure of test validity and reliability and are used many statistical methods such as factor analysis and the arithmetic mean, standard deviation, and test (T), and scale) Kaiser - Meyer - Aolkin exploratory Kaiser - Meyer - Olkin)), and test Bartlett (Bartlett) which measures the correlation between variables as well as UMann test - Whitney differences morale among the answers of nurses in the surveyed hospitals, the use of software (SPSS), the research concluded, inter conclusions have been some of which were common among the surveyed hospitals Perhaps the most prominent of the authorized distribution for the preparation of nurses on different sections in these hospitals is appropriate to the needs of these sections, which led to the burden of high work on some nurses, especially in the consulting departments and emergency, and that the lack of appropriate incentives for nurses, as well as the wages granted to them is not equivalent to the effort by them, and there is no granted opportunities for them to develop their skills and complete their studies all contributed significantly to the lack of motivation to work, has recommended the search a number of recommendations including the need to take into account the needs of each department of the hospital nurses, according to the number of patients who are in each section for the workload of all the nurses, distributed equally in these hospitals, as well as a review of rewards and incentives for nurses and grants are consistent with the seriousness of the work and its size within the surveyed hospitals

تحسين اداء العملية التمريضية على وفق ابعاد جدولة الخدمة : بحث ميداني Improving Nursing Process Performance Based On Service Scheduling Dimensions (Filed Research)

اسم المؤلف: فيصل علاوي نعيمة الفرطوسي
اسم المشرف: فضيلة سلمان داوود
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى تسليط الضوء على ابعاد جدولة الخدمة والتي شملت (سهولة تادية العمل، والرضا عن العمل، والعوامل الصحية، والجوانب النفسية، والقضايا العائلية، وتقليل وقت الانتظار) في تحسين اداء العملية التمريضية والتي تتضمن)الرغبة في الاداء، القابلية على الا | This present paper sheds the light on dimensions of scheduling the service that includes(the lead time of performing the service, satisfaction, health factors, psychological sides, family matters ,diminishing the lead time that improve performance of nursing services including (the satisfaction of performance, the ability to perform the performance, opportunity of performance). There is genuine problem in the Iraqi hospitals lying into the weakness of nursing staffs, no central decision to define and organize schedules. Thus the researcher has chosen this problem as to be his title. The research come a to develop the nursing service schedules and improving performance of nursing services submitted in the Iraqi hospitals in addition to adhering international standards and scientific methods application as to contribute into raising its level to highest one suited to international one.To know the nature of the nursing services schedule and nursing care improvement, the researcher has made comparison between the hospitals as to measure to what extent these dimensions be applied. This could be done by depending on dimensions of Arabic and international study. The scale includes sample of nursing staffs working in the Baghdad Health Office/Rusafa - related hospitals (5240)nursing staffs, the martyr alSadr hospital(325)nursing staffs ,and (53)questionnaire, the martyr of Dhari Al - Fayadh hospital(152) nursing staffs, and (24) questionnaire , hospital of neurotic sciences(140)nursing staffs, and (23) questionnaire ; the sample amounted 100 individual.It has been reached to set of conclusions that indicate the hospitals do not take into consideration the healthy, social, psychological conditions for nursing staffs when preparing schedule of nurses based on system of day and night exchange

جودة الخدمات الصحية ودورها في تحقيق رضا الزبون باستخدام نموذج (5Qs) - بحث تطبيقي في مستشفى بغداد التعليمي Quality of Health Services And Their Role In Achieving Customer Satisfaction By Using (5Qs) Model - Applied Research In Baghdad Educational Hospital

اسم المؤلف: حيدر منصور كاظم الزبيدي
اسم المشرف: نادية لطفي عبد الوهاب الجنابي
الموضوع العام: الادارة والاقتصاد
السنة: 2016
الموضوع الدقيق: ادارة التمريض
الدرجة: ماجستير
الجامعة: جامعة بغداد
اللغة: العربية
مكان الجامعة: بغداد
الصفحات الاولى:
المستخلص: يهدف هذا البحث الى تشخيص مستوى جودة الخدمات الصحية التي تقدمها مستشفى بغداد التعليمي وتحقيق رضا الزبون (المريض) باستعمال انموذج ((5Qs بابعاده الخمسة (جودة الاهداف، جودة العملية، جودة البنية التحتية الاساسية، جودة التفاعل، جودة الشعور العام) المطور من | This research aims to diagnose the quality of health services provided by the Baghdad Teaching Hospital and achieve customer satisfaction (the patient) level using (5Qs) model five dimensions (Quality Objectives, Quality of Process, Quality Infrastructure , Quality of Interaction, Quality of Atmosphere) developed by (Zinelidin, 2006), as well as determine the level of the gap between the dimensions of the model (5Qs) and the reality of health services provided and indicate the order of the dimensions of the model, according to the degree of importance , The research problem is to double the quality of health services assessment systems as well as weakness in identifying customers and their desires needs, and use the (Checklist) as a tool head in the collection of data as well as form questionnaire includes( 13) paragraph to poll customers about the health services provided to them and measure satisfaction with these services totaling (120), as well as the data and information obtained from the records and documents of the hospital with its various sections (technical department, quality department, pharmacy, medical equipment, medical education department), and get the results used some statistical methods including (arithmetic mean, standard deviation, percentages) , As well as the use of statistical program (SPSS), the research found a set of conclusions, including : 1 - The possibility of the application of model (5Qs) dimensions in the hospital on the quality of health services, measurement of these dimensions has shown good results. 2 - Dimensional arrangement, according to the results sequence of importance (Quality of Process, Quality of Interaction, Quality of Objective , Quality Infrastructure, Quality of Atmosphere ), amounting to total quality (70%), which means the possibility of adopting this model to evaluate the quality of services provided at the hospital. Find the need to adopt the dimensions of the(5Qs) model has been recommended to assess the quality of health services provided to patients within the Baghdad Teaching Hospital, since these dimensions is a modern indicators of some type, which provides a comprehensive assessment of the quality of health service in the hospital