البحث — المستودع الرقمي العراقي

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جودة الخدمات الصحية ودورها في تحقيق رضا الزبون باستخدام نموذج (5Qs) - بحث تطبيقي في مستشفى بغداد التعليمي Quality of Health Services And Their Role In Achieving Customer Satisfaction By Using (5Qs) Model - Applied Research In Baghdad Educational Hospital

اسم المؤلف: حيدر منصور كاظم الزبيدي

اسم المشرف: نادية لطفي عبد الوهاب الجنابي

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة التمريض

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف هذا البحث الى تشخيص مستوى جودة الخدمات الصحية التي تقدمها مستشفى بغداد التعليمي وتحقيق رضا الزبون (المريض) باستعمال انموذج ((5Qs بابعاده الخمسة (جودة الاهداف، جودة العملية، جودة البنية التحتية الاساسية، جودة التفاعل، جودة الشعور العام) المطور من | This research aims to diagnose the quality of health services provided by the Baghdad Teaching Hospital and achieve customer satisfaction (the patient) level using (5Qs) model five dimensions (Quality Objectives, Quality of Process, Quality Infrastructure , Quality of Interaction, Quality of Atmosphere) developed by (Zinelidin, 2006), as well as determine the level of the gap between the dimensions of the model (5Qs) and the reality of health services provided and indicate the order of the dimensions of the model, according to the degree of importance , The research problem is to double the quality of health services assessment systems as well as weakness in identifying customers and their desires needs, and use the (Checklist) as a tool head in the collection of data as well as form questionnaire includes( 13) paragraph to poll customers about the health services provided to them and measure satisfaction with these services totaling (120), as well as the data and information obtained from the records and documents of the hospital with its various sections (technical department, quality department, pharmacy, medical equipment, medical education department), and get the results used some statistical methods including (arithmetic mean, standard deviation, percentages) , As well as the use of statistical program (SPSS), the research found a set of conclusions, including : 1 - The possibility of the application of model (5Qs) dimensions in the hospital on the quality of health services, measurement of these dimensions has shown good results. 2 - Dimensional arrangement, according to the results sequence of importance (Quality of Process, Quality of Interaction, Quality of Objective , Quality Infrastructure, Quality of Atmosphere ), amounting to total quality (70%), which means the possibility of adopting this model to evaluate the quality of services provided at the hospital. Find the need to adopt the dimensions of the(5Qs) model has been recommended to assess the quality of health services provided to patients within the Baghdad Teaching Hospital, since these dimensions is a modern indicators of some type, which provides a comprehensive assessment of the quality of health service in the hospital

ادارة النفايات الصلبة ودورها في حماية وتحسين البيئة / رؤية استراتيجية : دراسة حالة في بلدية الرشيد

اسم المؤلف: حيدر كامل مشتت يسر

اسم المشرف: لورنس يحيى صالح

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

تقييم الاداء للسياسات والبرامج وفقا للدليل المعد من ديوان الرقابة المالية الاتحادي بالتنسيق مع محكمة التدقيق الهولندية

اسم المؤلف: حيدر حسن خنجر

اسم المشرف: سناء عبد الرحيم سعيد العبادي

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: تقويم الاداء

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تحظى عملية تقويم الاداء في المنظمات اهمية بالغة , وفي ظل التطور الحاصل في بيئة عمل المنظمات وانفتاح الاسواق والتطورات التكنلوجية في مجال الصناعة وارتفاع حدة المنافسة بين المنظمات الصناعية فرض عليها تبني انظمة لتقويم الاداء تعطي صورة واضحة عن ادائها وتمكنه | preparation process of performance evaluation in organizations is of extreme importance, and under development in organizations and the opening of markets and technological developments in the industry and heightened competition among industrial organizations imposed systems are built for performance give a clear picture about performance and competition. And centered research problem in answering the following questions : Is performance evaluation system is available in Wasit State Company for Textile Industries (sample research and is one of the companies belonging to the Ministry of industry and mining)? And how successful the company policies and programmes to achieve the goals set for it? , This research aims to assess the performance of policies and programs in the company, according to guide performance evaluation of programs and policies prepared by the Board of Supreme Audit and the Dutch Court of audit, to identify and promote the positive points and negative points to reduce or overcome, and reflected the importance of search through deeper objective performance evaluation of policies and programmes in Wasit State Company for Textile Industries in accordance with the Guide to performance evaluation of programs and policies for access to scientific knowledge and the real and substantive positive and negative impacts on policies and programmes and their implementation and impact Outputs and the extent to which proficiency the objectives sought to be achieved, perhaps about problematic adopted Finder descriptive to complete theoretical research while the case study approach was adopted (Case Study) to complete the practical side, and reached several conclusions that policies formulated by the company during the calendar years have not been sufficient to mitigate the losses cascading through increasing revenues and reducing expenditures and There is no significant development in the company's activity, both in the production process or on marketing and sales level. search reached a set of recommendations was working on a comprehensive policy by the company, in coordination with all concerned ministries and provincial Council, and drafted realistically and accurately based on information and data are truthful and correct lead to increased chances of success and achieve expected benefits (limitation of consecutive losses) when implementing and reduce the risk of failure to the lowest possible

امكانية التحول الى المنظمة المتعلمة في ضوء تحليل فجوتي المعرفة والاداء الاستراتيجي : بحث تطبيقي في عدد من المصارف الاهلية العراقية The Possibility of Transformation To A Learning Organization In Terms of Analysis The Knowledge And Strategic Performance Gaps : Applied Research In A Number of Iraqi Private Banks

اسم المؤلف: حنين شلال ابراهيم العزاوي

اسم المشرف: صلاح الدين عواد كريم الكبيسي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يسعى البحث الى تسليط الضوء على تحليل العلاقة بين فجوتي المعرفة والاداء الاستراتيجي ومدى تاثير هذه العلاقة على امكانية التحول الى المنظمة المتعلمة , وسعى البحث الى تحقيق جملة من الاهداف المعرفية والتطبيقة. اذ تعد المعرفة المورد الاساسي لنجاح المنظمات لذل | Research seeks to shed a light on analyzing the relevance between the gap of knowledge and the gap of strategic performance and the effect of this relevance to the possibility of transformation the learning organization. The research sought to accomplish a number of practical goals : knowledge is considered the main source of organizational success; hence, organizations always seek to develop their skills through reducing the knowledge gap, treating it and standing on the relation of the gap of strategic performance of the organization; it is expected that the strategic gap is effected by the knowledge gap in a wide range manner, over and above the great desire to alter into enlightened organizations to meet the requirements of the 21st century.The main problem to be discussed was : is that analyzing the relation between knowledge gap and the strategic performance gap leads to the fact that organizations necessarily change into learning ones, the fact that those organizations understand this equation and their abilities in finding a kind of convenience between knowledge gap and the strategic performance gap and how to employ this relation to the possibility of transformation the learning organizations.In order to clarify the relationship between the researches variables, five main hypotheses have been formed, the questionnaire method has been adopted as a means of gathering data and acquiring financial data with its analysis. The questionnaire was subject to Validity and reliability tests : distributed to 62 Managers of private Iraqi banks (Baghdad, Al - Kheleej, Ashoor, Al - Itihad & Ilaf) and for analyzing research data the (SPSS) and (Excel) ready - to - use programs were used. The main statistical tools used in analysis were : "percentage, frequency, average, diversion, differential factor, Spearman connection factor, simple linear slant and the route analysis".The statistical methods discharged a number of results, mainly the The existence of a positive relationship between analyzing the knowledge gap and the strategic performance gap, to the possibility of transformation the learning organizations and not to mention the effect of knowledge gap in building learning organizations mediated the gap of strategic performance.In the framework of discussing the results, the research forwarded a number of conclusions, mainly that analyzing the relation between knowledge gap and strategic performance gap has a great impact on diverting it to learning organizations.

العوامل المحددة لاستراتيجيات تسعير المنتج الصناعي في سوق الاعمال العراقية : بحث تحليلي في عدد من شركات القطاع الصناعي Determinants of Industril Product Strategies In The Iraqi Business Market Pricing Search Analytical In Number of The Iraqi Industrial Sector Companies

اسم المؤلف: حنان صفاء علي الربيعي

اسم المشرف: نعمة شليبة علي الكعبي

الموضوع العام: الادارة والاقتصاد

السنة: 2015

الموضوع الدقيق: ادارة المستشفيات

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يمثل التسعير مكانه مهمة من بين عناصر المزيج التسويقي ( 4ps) لكونه يمثل جانب الايرادات فيها التي بدورها تمثل احد الركائز المهمة من الموارد المؤثرة في بقاء المنظمات ونموها وتطورها , وان الاخفاق في تحديد مستويات الاسعار واستراتيجياتها له اثارا خطيرة على واقع | Pricing has an important position among the elements of marketing mixture ( 4ps ) as it represents revenues that in turn represent one of the important pillars' for resources affecting on organizations sustainability and development , and the failure in determining prices and their strategies has a dangerous effect on the organizations reality and future as a whole. from this point , we have chosen the title of this research named.This study is considered important because of pricing importance as it represents the resource that contributing in achieving companies objectives ( under research ) and enhancing their effectiveness , competition and position in the market. a number of industrial sector companies are chosen ; and the test of correlation and effect hypotheses for pricing strategy are adopted in this study. the sample tested is of the managers of industrial sector of ( Al - zawraa General company , Iraqi cement company , modern dyes company , General construction company , and chemical industries company ). data is collected of (102 ) managers of the company’s management , and questionnaire is used as an essential tool for data collection , in addition to that , personal interviews are made in the companies for the study sample. a number of computerized statistical techniques in spss system are used for handling data , and the factors effecting in them and their determinants.The most important conclusions of this study are , the companies lack for marketing departments , their pricing strategies are not clear , there is an effect of lawful and government factors on pricing directions. the study has recommended the necessity of decreasing government constraints on pricing for these companies, and choosing clear strategies suitable for the market and competition.

معوقات تطبيق فلسفة ادارة الجودة الشاملة في عدد من منظمات الخدمة العراقية Obstacles To The Application of Total Quality Management Philosophy In A Number of Iraqi Service Organizations

اسم المؤلف: حنان رياض خليل العبيدي

اسم المشرف: مها كامل جواد

الموضوع العام: الادارة والاقتصاد

السنة: 2014

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تكمن مشكلة البحث حول تشخيص المعوقات التي تحول دون تطبيق ادارة الجودة الشاملة TQM في عدد من منظمات الخدمة العراقية, وتتضح اهمية البحث في ابراز دورادارة الجودة الشاملة TQM في دعم وتحسين المنظمات التي تعمل ضمن القطاعات الخدمية وزيادة اهتمام الادارة العليا بض | The aim of this research is to statement the main obstacles that prevent the application of total quality management (TQM) in a number of Iraqi service organizations. The research, also, tries to classify the priority of the obstacles depending on the type of surveyed service organizations. And diagnoses the extent to agreement or difference of the research sample member's views on the order of obstacles of TQM, and also proposes a set of solutions to address these obstacles.The research is based on test of two main hypotheses, the first one is (There are a set of obstacles prevent the application of total quality management TQM in a number of Iraqi service organizations), whereas the second main hypothesis is (There are a significant differences between the views of the research sample members about the obstacles to the application of total quality management TQM in a number of Iraqi service organizations). A group of service organizations were selected and by one organization in each of the sectors (health, finance, education, higher education, and tourism), which are, (Al - Yarmouk Teaching Hospital, Rafidain Bank/ Branch of Hay Al - Arabi Al - Jadid, Al - Karkh/1 Directorate of Education, College of administration and Economics/ Baghdad University, and International Palestine Hotel). The research adopted the questionnaire as a tool to analyze the practical side, which was distributed to the leaders by a total of (80) questionnaire.A number of statistical methods, appropriate to the nature of the data and the research hypotheses, have been applied. It has been used : frequencies, percentages, mean, and standard deviation to describe and analyze the sample, and one sample t - test to test the validity of the first major hypothesis, also, F - test (ANOVA) and LSD (SCHEFFE) to test the second main hypothesis and sub - hypotheses derived from it.The research has shown the existence of a set of obstacles that prevent the application of TQM in surveyed service organizations, which are, (administrative obstacles, cultural obstacles, obstacles of human resources, financial obstacles, and environmental obstacles). It also shows that there are significant differences between the views of the research sample members about the "administrative and environmental obstacles" in Iraqi service organizations. And there are no significant differences about the "cultural, human resources and financial obstacles" between surveyed service organizations.The results of the research showed that the administrative obstacles have been at the forefront of the obstacles that prevent the application of TQM in all of Al - Yarmouk Teaching Hospital and College of administration and Economics, while the obstacles of human resources were in the first place for the Rafidain Bank. Also, the financial obstacles had a priority among the other obstacles in Al - Karkh/1 Directorate of Education, whereas the environmental obstacles have topped in the International Palestine Hotel. So the researcher recommends surveyed organizations to start the treatment and removal of TQM obstacles depending on their own priority.

دور التمريض في ادارة النفايات الطبية في المستشفيات العراقية : دراسة حالة في مستشفى جراحة الجملة العصبية التعليمي The Role of Nursing In Medical Waste Management In Iraqi Hospitals Case Study In Neuro - Surgical Teaching Hospital

اسم المؤلف: حنان رحيم حسن الحلفي

اسم المشرف: غني دحام تناي الزبيدي

الموضوع العام: الادارة والاقتصاد

السنة: 2011

الموضوع الدقيق: ادارة المستشفيات

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: ان الهدف من هذا البحث هو معرفة اسهام الملاك التمريضي في تنفيذ برنامج ادارة النفايات الطبية وتناول البحث دور ادارة النفايات الطبية ودور الملاك التمريضي في ادارة النفايات الطبية، وتمثلت مشكلة البحث بغياب الدور الواضح للملاك التمريضي في تعامله مع النفايات ا | The goal of this research is to know the contribution of nursing staff in the promotion of medical waste management program , the discussions dealt with the role of medical waste management and the role of nursing staff in management of medical waste. The problem of the research is the absence of clear role of the nurses in dealing with medical waste in the researched hospital (Neuro - surgical teaching hospital ) , The researcher used the case method to study the problem, that have been collected from the relevant information depending on checklist which include two divisions, the first division relates to the management of medical waste, and the second part relates to nursing staff and their role in the management of medical waste, as it was distributed to a sample of (25) an individual, including department managers, units responsible persons, and members of control pollution committee , and ( graduate ,technical ,skilled) nurses. In order to address the data results, the researcher used statistical methods, including percentages (%), the frequency and (Z) test to compare the role of MWM (medical waste management) with the role of nursing staff in the management of medical waste. The most significant results are : absence of participation of nursing staff in transferring medical waste from it's source to collected containers in admission rooms , in addition to uncertainty of transfer of these wastes to the central storage position, because of they are not notified by hospital management or medical waste management , also most of nurses refuse in participation to transfer medical wastes, refuse in daily and monthly documentation to size and type of medical wastes because of job - interference and lack of clarity of roles. The main recommendations were to clarify the role of nursing staff in dealing with medical waste through meetings and seminars as one of responsibilities and duties. The research also include a proposal for the establishment of the department for processing medical waste at the level of the hospital and develop a job description for graduate nurse management of medical waste.

تقييم كفاءة الاداء الاستثماري للموازنة العامة : دراسة حالة في دائرة ماء بغداد Evaluation The Efficiency of Investment Performance of Public Budget Case Study In Baghdad Water Authority

اسم المؤلف: حنان اياد عبيد

اسم المشرف: عماد محمد علي عبد اللطيف العاني

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة اعمال

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف البحث الى تسليط الضوء على تقييم كفاءة الاداء الاستثماري للموازنات العامة في دائرة ماء بغداد التابعة لامانة بغداد، ومتابعة عملية التنفيذ للمشاريع كون عملية تقييم الاداء تعد مرحلة من مراحل الرقابة والتي تكشف عن نواحي الضعف والخلل في اداء المشاريع، اذ | The research aims to shed light on the evaluation of the efficiency of the investment performance of the general budget in the circle of water belonging to the Municipality of Baghdad Baghdad, and follow up the implementation process of the projects that the process of assessing the performance of longer phase of control and that reveal weaknesses and imbalances in the performance of the projects, as it has been to rely on the statement of the reality of the circle as well as determine the financial achievement rates for investment projects as well as assessing the efficiency of the performance of the budget by determining the level of efficiency of production projects using production capacity index. As well as a statement of how the best use of the financial allocations for projects for the period (20102014) and identify deviations and diagnose obstacles and difficulties facing the implementation of the projects. The use of many sources and references, laws and reports to support what has been put forward views and ideas as it was reached a set of conclusions was among them The lack of an information network between the Department and the authorities supervising the implementation of investment projects, particularly the information technology provides the facilities in terms of speed in the delivery of information and data and the right time, leading to speed the completion of works and projects, saving time and effort and reduce costs. The delay in approving the budget, as well as delays in the financing of the circle with cash as it is funding in recent months of the year, in addition to the delay procedures for Mounaqlat between projects within the overall costs in order to obtain the approval of the Ministry of Planning and Development Cooperation.While the recommendations of these conclusions areProviding network advanced information which enables the authorities supervising the implementation of investment projects to provide the department with information and data and reports daily and as soon as possible, which enables existing administrative work of speed in decision - making and stand on the reasons Allko and delays in the completion of projects and according to what is planned to bring benefits to the community through the provision of the best service. Finance department with cash during the first months of the year, in addition to special measures to be Mounaqlat within the competent minister the power without the need to obtain the Ministry of Planning to be part of the overall costs.

العلاقة بين الابداع والتغير التنظيميين وتاثيرهما في فاعلية المنظمة : دراسة تطبيقية لاراء المديرين في شركتي المنصور وابن سينا العامتين The Relationship Between The Organizational Innovation And The Organizational Change And Their Effects On The Organizations Effectiveness (A Poll Study For A Sample of Ministry of Industry Companies

اسم المؤلف: حميد علي احمد الملا

اسم المشرف: صبيحة قاسم هاشم الاعرجي

الموضوع العام: الادارة والاقتصاد

السنة: 2009

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تناولت هذه الدراسة موضوع العلاقة بين الابداع التنظيمي والتغير التنظيمي وتاثيرهما في فاعلية المنظمات. ولقد اختبرت الدراسة في القطاع الصناعي ممثلا بشركة المنصور العامة وشركة ابن سينا العامة احدى تشكيلات وزارة الصناعة والمعادن. وطبقت الدراسة على عينة مكونة | This study has taken into consideration the subject of the relationship between the organizational innovation and the organizational change and their effects on the organizations effectiveness. The study has been tested in industrial sector represented by two major companies related to Ministry of Industry in Iraq. The first company was State Al - Mansour Company , The second one was State Ibn Sina Company. The study was applied on a sample of (140) managers distributable among many managerial levels members of ( board of directors, general managers or delegated managers, department managers, division managers, and unit and office managers ). The study has used the questionnaire as a main tool for collecting the data, and information in addition to the personal interviews and some annual reports related to companies. The study has tried to test a number of major and minor hypotheses related to the relation and regression among the variables of the study, and the differences among the companies in the main variable of the study for the purpose of answering all the questions related to the problem of the study and reaching the established objectives. For the purpose of processing the data and the information related to the study the researcher has used tested by non - parametric statistical tools as : Mediator, Scope, False limit factor and Regression. The study has reached to several conclusions, such the availability of the main three variables in a high level in the all companies under consideration, the availability of significant correlation among them, and significant effect for each of the organizational innovation and organizational change in the organizational effectiveness. And these results came appropriate with the hypotheses related to this aspect. The researcher has presented a number of recommendations, such as the necessity of encouraging and building organizational innovation by the companies managements and applying that in their different policies and programs related to the human resources. In addition to that, it is necessary to adopt the organizational change culture and training the managers on its skills and traits. Farther more, the necessary of the dependence of companies in executing its operations and the treatments with their customers, market, and on the standards and indicators that a achieve the effectiveness and success in their functions in different means and techniques.

التاثيرات البيئية والمالية لمعالجة النفايات الصلبة وانعكاساتها على التنمية المستدامة : بحث ميداني في مدينة كربلاء المقدسة Environmental And Financial Effects of The Treatment of Solid Waste And Its Impact On Sustainable Development Search Field In The Holy City of Karbala

اسم المؤلف: حميد خضير جاسم اليساري

اسم المشرف: اياد طاهر محمد الجبوري

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: هدف البحث هو التعرف على التاثيرات البيئية والمالية للنفايات الصلبة والعلاقة بين اساليب معالجتها والجانب البيئي والمالي ومن ثم انعكاس التاثيرات البيئية والمالية على التنمية المستدامة, وذلك من خلال استطلاع اراء القائمين على ادارة النفايات الصلبة ومعالجتها و| The aim of this research is to identify the environmental and financial Effect of solid waste and the relationship between styles of Solid waste treatment and Environmental and financial side , then the reflection of environmental and financial Effect on sustainable development , through a survey on solid waste management and treatment, this survey included (40) employees of holy Karbala Municipality Directorate, as well as (20) employees of supervisory authority on the management of solid waste ,representing by Directorate of Karbala environment. To achieve the aim of the research was planned hypothetical express logical relationships between variables : the independent variable (styles solid waste treatment(,The mediator variable (environmental and financial aspect( and The dependent variable (sustainable development).several hypotheses have been suggested as initial answers to explain the nature of these relationships , this research seeks to verify their validity.Also one of the the objectives of this research is to identify styles Solid waste treatment currently used by Karbala Municipality Directorate and the amount of waste per day, their characteristics and determine the current cost to be borne by Karbala municipality Directorate and revenues from them.Research methodology was an descriptive and analytical approach, based on field research style. a questionnaire has been prepared as a research tool to measure the environmental and financial effects of the treatment of solid waste and its Effect on sustainable development, hypotheses was tested by statistical tools as : the arithmetic mean , standard deviation , coefficient of variation , correlation coefficient and simple linear regression coefficient.The results showed the following : 1. the absence of application of any style for Solid waste treatment officially in the holy city of Karbala.2. There is a correlation and Effect between the styles of solid waste treatment and environmental aspect.3. There is a correlation and Effect between the styles of solid waste treatment and financial aspect.4. There is a correlation and Effect between the environmental aspect and sustainable development.5. There is a correlation and Effect between the financial aspect and sustainable development.6. There is a correlation and Effect between the styles solid waste treatment and sustainable development.

دور الممارسات الفردية والجماعية في تحقيق متطلبات راس المال المعرفي : بحث استطلاعي لعينة من اساتذة جامعة بغداد

اسم المؤلف: احمد حسن احمد

اسم المشرف: صلاح الدين عواد كريم الكبيسي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

ادارة الموهبة والمقدرة الجوهرية للموارد البشرية كخيار لتعزيز الميزة التنافسية للمنظمات : بحث ميداني في وحدات الاداء الجامعي Talent Management And Core Competency For Human Resources A Choice For Enforcement of Competitive Advantage For The Organization Field Research In University Performance Units

اسم المؤلف: حسـين وليد حسين عباس

اسم المشرف: غني دحام تناي الزبيدي

الموضوع العام: الادارة والاقتصاد

السنة: 2013

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: الغرض من هذا البحث تسليط الضوء على العلاقة بين ادارة الموهبة والمقدرة الجوهرية للموارد البشرية وانعكاسهما في تعزيز الميزة التنافسية للكليات، وسعى البحث الى تحقيق جملة من الاهداف المعرفية والتطبيقية. اذ تشكل ادارة الموهبة الاتجاه الحديث لادارة الموارد ال | The purpose of the research to focus the light on the relation between talent management and essential core competency for human resources and its inflects in enforcing competitive advantage for the colleges. Talent management represents modern direction to manage the human resources and the principle source to provide the organizations with high skill employees and distinguished performance. Also The core competency for human resources are regarded as cornerstones execute all tasks and duties that were undertaken by the colleges including the best competencies. Due to the great changes of the environment which are the colleges carry out their responsibilities, several colleges started looking for means and ways to strengthen their competitive advantage. The Problem of Field study is represented by the existence of clear failure in implementation of the activities of Talent management and concentrate on constructing core competencies for human recourse, and negligence of its role in consolidate competitive advantage in Iraqi colleges, Also the research aimed at to achieve several applied and knowledge objectives, and According to such a problem and objective , and in order to verify the variable of the main and sub - study , we formulated (7) principle hypothesis with (24) sun - hypothesis. Adopted The questionnaire as a tool to collect data of the study according to ready criteria and standards by using pentagonal Liker grade. It was subjected to the measures of honest and firmness, and distributed among (69) person from the employees in university performance units in (18) colleges from five Iraqi universities : “ Baghdad , Almustansiriya , Technical , Alnahrain , and AL.Iraqia university “. To analyze the data of the study, we used Statistics programs (SPSS) and (Excel). The statistical instrument that used in the analysis was “curve, available coefficient , correlation coefficient for Spearman , simple and multi linear slope and analyzing of the path”. The statistic approaches showed several results , the most important one was the existence of moral relation between the Talent management and core competency for human resources. Also showed that is moral effectiveness for each of the Talent management and core competency for human resources in consolidating the competitive advantage for the colleges , and the level of the effectiveness increase if they existed together. Regarding discussion of the results , the study presented several conclusions , out of the talent management and core competency for human resources are the competitive advantage for the colleges under dynamic environment that worked in the matter , which required increasing concentration on application of the activities of talent management and construct core competency for human resources ,that a working within , through knowing the advanced experiences of other advanced countries and make use of it in a best way

تاثير قنوات التوزيع في تحقيق رضا الزبون : بحث ميداني The Impact of Distribution Channels To Achieve Customer Satisfaction / Field Research

اسم المؤلف: حسين هشام عبد الرحمن السامرائي

اسم المشرف: غسان قاسم داود سلمان اللامي

الموضوع العام: الادارة والاقتصاد

السنة: 2012

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يعد التوزيع من عناصر المزيج التسويقي الرئيسة التي بواسطتها تستطيع المنظمات ايصال منتجاتها عبر قنوات خاصة الى جميع زبائنها في الزمان والمكان المناسبين لتحقيق المستويات المرغوبة من رضا الزبون، ولذا ومن هذا المنطلق والاهمية يعتبر بحث تاثير قنوات التوزيع في | The distribution of the elements of the marketing mix key by which organizations can deliver their products through private channels to all customers in the right time and place to achieve levels desired by customer satisfaction, so this sense and importance is to investigate the effect of distribution channels to achieve customer satisfaction in the industrial sector Iraqi basic orientation the current study. The eating study of customer satisfaction of topics complementary to the importance of distribution channels for organizations of Iraq, and the fact that the industrial sector is the most important pillars for building the economy of countries and their development, the researcher on the sample selection of industrial organizations of the Ministry of Industry and Minerals in Iraq, and the purpose of achieving the objectives of current research as sample consisted of (70) members of the administrative staff and technicians at the General Company for dairy products (Abu Ghraib) and the General Company for the manufacture of medicines and medical supplies - Samarra subsidiaries of the Ministry of Industry and Minerals in Iraq, and the purpose of updating the requirements of research data was collected and employ personal interviews as well as observations researcher that reward with the research sample, were Using a number of statistical methods mean, standard deviation, and simple linear correlation, and simple linear regression coefficient, and multiple linear regression coefficient, and test (Mann - Whitney) in the display, analysis and interpretation of the results of the study. The research found to a number of conclusions, mainly managed departments marketing that uses factors influencing the selection of distribution channels and evaluate the performance of distribution channels in directly influence customer satisfaction in order to achieve the levels desired satisfaction by senior management, but the influence evaluate the performance of distribution channels to achieve Customer satisfaction was greater than the effect of the distribution channels (totaling), On the other hand, factors affecting the choice of distribution channels have had a deep impact in achieving customer satisfaction, especially the factors relating to the organization totalling axes. The most important recommendations, the Iraqi companies Industrial if it wanted to achieve levels desired customer satisfaction it must increase interest productivity distribution channels and by working on a comparison between the rate of productivity channels distributive owned with rates similar to companies other competition, and motivate and reward members, and improve productivity channels distributive, and addressing the problems and obstacles faced by the members of the channel, and increased influence in the recruitment of all potential and financial resources optimally, so this sense and important companies must when selecting channels distributive appropriate work on the design of distribution channels fit in with their products and taking into care factors influencing in the selection of these channels on the one hand and evaluate the performance of the members of the channel (an attempt to take corrective action to adjust according to market developments) on the other, which ensures organizations Iraqi industrial further increase distribution opportunities for their products and to achieve levels desired by customer satisfaction, which is one of the most important objectives of Industrial Organizations Iraqi.

ستراتيجية العمل والتخصص في المنظمات غير الحكومية : دراسة لعدد من منظمات مدينة بغداد Business And Specialization Strategies In The Non - Governmental Organizations/A Study Onseveralorganizations In Baghdad

اسم المؤلف: حسين محمد لهمود الفتلاوي

اسم المشرف: كامل كاظم بشير الكناني

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: ان للمنظمات غير الحكومية تاثير في داخل المجتمعات التي تنشط ضمنها، وهو يمثل التغيير الايجابي الذي تهدف تلك المنظمات احداثه في المجتمع، ويزداد ذلك التاثير باعتماد المنظمات غير الحكومية التخصص في مجال العمل واعتمادها استراتيجيات واضحة في اعمالها، والمجال | Maintaining the privacy of work and consistency on the strategic orientations are of the most important challenges facing the non - governmental organizations NGO especially that these organizations are working in an unstable environment which reflected in their work through facing many options and challenges encountered in connection with determining the nature of its business, and areas that copes with their ability, and focus on it.The study examined the deviation of non - governmental from the goals side acts side acts dispersion of efforts and weakens its focus on the main purpose for which it was founded. In addition to that, those businesses often do not align the jurisdiction of the non - governmental organization implemented in a manner incompetent, causing the waste of money and efforts. Hence it highlights the importance of specialization work for non - governmental organizations as a strategy. Therefore hypothesis that built the success of non - governmental organizations, but rather depends on how dependence specialization strategies that are consistent with its goals in the fields of employment and recognized the importance of networking and identify principles for dealing with other state institutions.The researcher studying the two projects and to compare the strategic directions and determine the amount of deviation from these trends, also touched on the sources of funding and networking and principles for dealing with government institutions.The study found that the strategy in general practices of NGOs in Iraq is weak, and there are no special strategies networking followed by organizations, there is also a gap between the strategic goals of the non - governmental organizations and the goals announced by the rules of procedure, and the weakness in the capacity of organizations to shift toward self - financing, where most of the projects rely on grants from the foreign & international part.The study also illustrated the most important solutions and proposals to increase the efficiency of NGOs strategic practices in the recommendations that came out of this study, by continuing academic studies regarding the strategic practices for NGOs

تاثيرات الخطا البشري في المخاطر المصرفية وامكانية التحول نحو المنظمة المتعلمة : بحث تجريبي في عدد من المصارف العراقية الخاصة The Effects of Human Error In The Banking Risks And The Possibility of Transition To A Learning Organization Empirical Study In A Number of Iraqi Private Banks

اسم المؤلف: حسين لازم الزيدي

اسم المشرف: سعد علي حمود عباس العنزي صادق راشد حسين الشمري

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة اعمال

الدرجة: دكتوراه

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف هذا البحث الى دراسة تاثيرات الخطا البشري في المخاطر المصرفية وامكانية تحويل المصارف العراقية الخاصة الى منظمات متعلمة، وذلك من خلال قياس واختبار تاثير الخطا البشري في المخاطر المصرفية، والوقوف على المخاطر الاكثر ارتباطا به للتركيز عليها، وتقديم المع | This research aims to study human error effects in the banking risks and the possibility of converting the Iraqi private banks to educated organizations, and through the measurement and testing of human error effect in every kind of banking risks types and stand on the most closely associated with the risks in order to focus on them and make appropriate processors have with respect to and increase the availability of skills and expertise required to carry out banking operations of error - free manner. Find dealt with human error in terms of meaning and understandable, classifications and types, causes and consequences and its approaches and theories. Also addressed placed banking risks in terms of meaning and concept, species and entrances and theories, also addressed placed banking risk management and measurement. Also addressed the evolution of organizations down to the learning organization, including the concept and characteristics and dimensional measurement, and the requirements of becoming a learning organization. The research was sealing his intellectual and theoretical study of the relationship between the three threads with the submission of a successful international experiences. We depart search of his problem to was the need of the Iraqi private banks, which are supposed to reflect the level of development and progress in financial and economic of the country areas, to a deeper understanding of the human errors committed within the bank either by management or employees, and to understand their causes and consequences and its direct and indirect effects in banking risks, which are a feature of the banking environment, and thus its impact on the bank's success in achieving its objectives, or protect it from falling into failure, and leave the banking market. So it was necessary to find a strategy to ensure the management of human errors and management of banking risks, be the basis of learning from the mistakes of the past and adopt the principle of creativity and knowledge, within the court system called the learning organization.The research methodology depend on experimental method, has identified a set of hypotheses that have been tested different tools of financial analysis, the style of case study statistical tools. Has been selected five banks exposed to real problems for analysis and access to the results serve to know the effects of human error in the banking risks, it was also selected three banks from the good rating for comparative purposes to measure the possibility of converting to banks, educated organizations. The research has come to many of the most important results that the most important errors that affect the banking risk is management mistakes, especially mistakes of decisions making, and that more risk is affected that the credit risk. The research found that the dimensions of learning organizations in Iraqi banks available moderately, and that non - distressed banks are best able to switch to an learnining organizations

راس المال الزبائني بتماثل الزبون والمنظمة في اطار فلسفة التسويق الشمولي : دراسة تحليلية لاراء عينة من المدراء والزبائن بمصرفي الرافدين والرشيد Customer Capital Via Customer - Organization Identification Within The Framework of The Holistic Marketing Philosophy (A Analytical Study of Sample Opinion From Managers And Customer At In Al - Rafideen And Al - Rasheed Banks

اسم المؤلف: حسين علي عبد الرسول الجنابي

اسم المشرف: غسان قاسم داود سلمان اللامي

الموضوع العام: الادارة والاقتصاد

السنة: 2012

الموضوع الدقيق: ادارة اعمال

الدرجة: دكتوراه

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف البحث الحالي الى توظيف اطار فلسفة التسويق الشمولي لتعزيز راس المال الزبائني بوجود تماثل الزبون مع المنظمة كمتغيروسيط. وتتجسد مشكلة الدراسة الرئيسة بتساؤل اساسي مفاده كيف يستطيع المصرف ان يعزز راس ماله الزبائني من خلال تبني فلسفة التسويق الشمولي. وت | Current research aims to employ framework of a holistic marketing philosophy to enhancing customer capital existence of customer - organization identification. And embodied the main problem of the study questionably fundamental view how can the bank to enhancing its capital customer through the adoption of a holistic marketing philosophy. The study sample target managers in the Rafidain and Rasheed, as well as his customer, has been included in the study sample (120) individual heads of departments and branches. Offset (120) customers of the two banks. For the purpose of data collection research relied on questionnaire as the main tool has been developed in the light of the views and thoughts of researchers and specialists in the field of study variables.In light of the results of the statistical analysis, Search devised a set of conclusions was the most important : Bank can enhancing its capital customer through relied on marketed holistic philosophy verify the customer's social needs in identification. Based on conclusion study by the research, was derived a set of recommendations, the study community can find to overcome some obstacles present or future, especially since the banking industry in Iraq is witnessing dramatic shifts. Perhaps the most important of these recommendations was the need to adopt management banks surveyed holistic marketing philosophy and work to make them, through the inclusion of the Bank's vision and mission, and must move towards different market sectors so that they can penetrate as much as possible from the market

تنمية السياحة في العراق وتاثيرها الاقتصادي والاجتماعي في المجتمع : رؤية استراتيجية The Development of Tourism In Iraq And Its Economic And Social Impact On The Society

اسم المؤلف: حسين عباس خلف

اسم المشرف: فارس كريم بريهي

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يمتلك العراق مقومات وجود سياحة نشطة لوجود عناصر الجذب السياحي فيه والمتمثلة بالارث التاريخي والحضاري العريق , وكذلك وجود مراقد ومقامات الانبياء والاولياء الصالحين , كما يمتاز بتنوع طبيعته الجغرافية.تسلط الدراسة الضوء على مفهوم السياحة ونشاتها , وماهية ال | Iraq has the elements of active tourism because the presence of elements of the tourist attractions, the inheritance of historical and cultural heritage, also there shrines of prophets and saints, and various geographical nature.the study are highlights the concept of tourism and its beginning, the concept of development and the tourism development and its importance, moving towards the most important types of Iraq tourism, also refers to its current role in contributing to the national economy and its impact on the community run the manpower, the number of students graduating with this specialization, and then discusses the obstacles that facing tourism in Iraq, it also discusses how to work on the tourism sector development and make it an opportunity to adopt on variety the sources of revenue for the country, which can contribute to tackling the defect in the national economy by diversifying sources of revenues, bring foreign currency, and have an impact on society also by providing employment opportunities, by absorption of unemployment rampant, and establish generations have a culture aware for tourism value and interest in.The most important have conclusion it this study : ? Iraq has many elements for the advancement of tourism sector, including legacy of cultural and religious variety and picturesque nature, as well as human resources that had the capable to success the work of the tourism sector also had features of social and cultural variety and this whole represent strengths points supports the possibility of making tourism the basis of major factor for the adoption by supporting the national economy and provide jobs to absorb part of the existing unemployment and a reason to increase the awareness and culture among the members of society.? There are obvious neglect to tourism sector in Iraq by the legislative and executive authorities and lack of interest in it to take the role in supporting the national economy, the diversification of the country's resources and leave the unilateral economy, this neglect its from not to consult with the public and private sector to regarding the enactment of legislation pertaining of tourism, and confusion determining roles and duties assigned to tourism board.The most recommendation that study done are : ? Must be a real will that work to provide a suitable environment to success the tourism sector in Iraq, starting from the enactment of legislation to support this sector down to give the role and objectives clear to him, through the facilities of banking and financial support to encourage the private efficient sector taking place in this field, and must provide the infrastructure to help and ensure the success of the projects, that to not forget the security side, political stability and who does not exist without them for the process of tourist development.? Formation a committee to coordinate between the government sector and the private sector, and oversee the implementation of the tourism sector development strategy, reporting and feedback it, and give recommendations to the decision - makers.

تاثير بعض عوامل البيئة الداخلية للمنظمة في نجاح التخطيط الاستراتيجي : بحث استطلاعي لاراء عينة من العاملين في صحة كركوك - العراق The Effect of Some Internal Environment Factors of The Organization In Strategic Planning Success Exploratory Research of Health Employees Sample In Kirkuk / Iraq

اسم المؤلف: حسين صابر حسين جيمةغي

اسم المشرف: انتصار عباس حمادي الدليمي

الموضوع العام: الادارة والاقتصاد

السنة: 2015

الموضوع الدقيق: ادارة التمريض

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

ادارة المخلفات الصلبة باستعمال نظم المعلومات الجغرافية : بحث تطبيقي في مديرية بلدية الحلة Management Solid Waste By Using Geographical Information System

اسم المؤلف: حسين رضا سعيد الخفاجي

اسم المشرف: سعدون حمود جثير الربيعاوي

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة البلديات

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تعد مشكلة النفايات الصلبة في وقتنا الحاضر مشكلة عالمية بين دول العالم جميعها ومنها العراق، وقد تزايدت حدة هذه المشكلة في الوقت الحاضر كنتيجة لزيادة عدد السكان، والنمو الاقتصادي وارتفاع مستوى المعيشة وازدياد معدل استهلاك الفرد والتوسع العمراني والحضري، | The solid waste problem in the present day global problem among all countries of the world, including Iraq, have increased this problem unit for the time being as a result of the increase in population, economic growth and rising standards of living and the increase in per capita consumption, urbanization, urban, and must find a suitable for this problem, what solutions their negative effects on the environment and human health.The problem with traditional search methods that rely on the experience of self and experience, which have become 'ineffective in the current solid waste management, and not to activate the screening process which is the appropriate solution to the problem of waste due to reduced amounts raised and utilized in recycling operations, in addition to the lack of landfill sites healthy matching conditions environmental and health standards.The research aims to stand on the practice of operations management of solid waste in the city of Hilla, carried out by the mayor of Hilla Directorate - solid and the environment Waste Division, through field visits and personal interview to officials of the municipal departments and units of its data collection and information related to solid waste, and assess the current status of the processes of collection and transport waste through the questionnaire that had been prepared for citizens and employees, as well as to determine the solid waste disposal sites (landfill) in accordance with the environmental and planning standards using spatial analysis of GIS technology (GIS). The search reach a set of conclusions was the most important, operations carried out by the municipality of Hilla Directorate only limited to two (collection, transportation and disposal of waste in the open position) and it is not working properly, because of the many problems that can be identified as finance, human and material, and the presence of serious and genuine desire for the process of sorting the waste by the citizens in the event of availability of the necessary supplies, and that the current landfill site has many environmental and health damage due to its location is not appropriate and that his work is not in accordance with the engineering and technical mechanisms standard applicable internationally.Based on the findings of the research results it has developed a set of recommendations including minutes prepared by the municipality of Hilla Directorate about what produces the individual per day of waste and identify and classify types of waste because of its significant impact in the stages of waste management, and the preparation of programs and courses developmental for integrated solid waste management staff and workers, and educating and encouraging citizens on the need for the initial screening of waste by him and the adoption of spatial analysis of GIS technology (GIS) in finding the best sites for manufacturing plants or landfill sites according to environmental and planning conditions,

توظيف الحلول الابداعية لتحقيق متطلبات التحسين المستمر للجودة في مشاريع مياه الشرب : بحث ميداني في دائرة ماء بغداد Harnessing Innovative Solutions For Achieving Continuous Quality Improvement Requirements In Water Treatment Plants A Case Study of Continuous Quality Improvement In Baghdad Water Authority

اسم المؤلف: حسين خضر احمد

اسم المشرف: صلاح الدين عواد كريم الكبيسي

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة البلديات

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف البحث المعنون (توظيف الحلول الابداعية لتحقيق متطلبات التحسين المستمر للجودة في مشاريع مياه الشرب) الى توظيف مداخل التفكير الناقد والابداعي وادوات الحلول الابداعية للمشكلات, في التحسين المستمر للجودة, للمساعدة في انجاز العمليات التشغيلية بفاعلية في مش | This Research aims for harnessing critical and innovative thinking approaches besides innovative problem solving tools in pursuing continual quality improvement initiatives for the benefit of achieving operations results effectively in water treatment plants in Baghdad Water Authority, as integration of those two approaches with investing in employee need of achievement and self - actualization is essential to improve drinking water quality. Case study has been used in fulfilling this research in the sadr city water treatment plant, which was chosen as a study sample as it facilitates describing and analyzing its current operational situation, collecting and analyzing its own data, in order to get its own desired improvement opportunity be done.Many statistical means and visual thinking promoting methods has been used to achieve research task, at first bar charts visual representation advantages was harnessed to compare the project main treatment processes for the years (2009 - 2014) to appoint weak points to avoid them, by harnessing (P - Chart) to evaluate chlorine and turbidity processes behavior that showed a weak performance in the year (2014), and as the chart shows that these two processes variation is within statistical control limits and follows the common variable law that is inherent to any production process, we went for harnessing Pareto analysis diagram to identify significance of all project business processes variation causes in order to appoint them as main causes in the fish bone diagram to identify root causes of water quality problem, and for accurate diagnosis of variations problems the (X bar - R ) chart has been applied as it shows : changes in the center of the process, which is seen mainly on the (X bar) chart ; changes in the variation between the subgroups of the process, which is seen mainly on the (R) chart.For achieving process incremental improvement by investing in human being natural characteristic of need for achievement, the (Individuals - Moving Range) Chart technique has been applied to achieve process concurrent control, attaining its improvement by best followed acting on its constrains and by means of employees comprehensive participation, and by doing so with aids of series of action plans according to Deming's cycle, improvement results has been achieved through synoptically reduction in observations readings arithmetic means for water quality variables : residual free chlorine ; turbidity. To measure project ability for development, checklist approach has been applied to identify its capability to apply innovative problem solving methodology and continuous quality improvement initiatives, the results showed existence of these two variables in the project business procedural contexts, besides the existence of influence of the first research variable on the second, which was tested and confirmed in research hypotheses testing chapter, which showed beside that a statistical confirmation of the research quantitive improvement results. Finally Practical recommendation have been submitted that reflex research conclusions, the most important one advise adopting suitable innovative problem solving tools that support project treatment processes controlling and improvement, specially intended is the (Individuals - Moving Range) Chart technique, besides the necessity of establishing a new sub - department for quality control with incorporeal and lawful character, and a specialized continuous quality improvement team in every water treatment plant in Baghdad Water Authority

خدمات الصيانة ودورها في جودة اداء خدمات المختبرات الصحية : دراسة ميدانية في مستشفى الكاظمية التعليمي في مدينة بغداد Maintenance Services And Its Role In The Performance of Health Laboratories Services Quality A Field Study In Al - Kadhimiyah Teaching Hospital

اسم المؤلف: حسن ياسر جابر الخيقاني

اسم المشرف: غسان قاسم داود سلمان اللامي

الموضوع العام: الادارة والاقتصاد

السنة: 2011

الموضوع الدقيق: ادارة المستشفيات

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تناول هذا البحث متغيرين رئيسيين وهما خدمات الصيانة والذي يمثل كمتغير مستقل (تفسيري)، وجودة خدمات المختبرات الصحية (المتمثلة بابعاد جودة الخدمة الخمسة الرئيسية) كمتغير معتمد (استجابي)، شكلت مقاييس الصيانة (متوسط الوقت بين عطلين، متوسط وقت التصليح، الاتاح | The current research is endeavored to investigate two main variable factors. The first of which is maintenance service (represented by measures of reliability engineering), which has been adopted by the current researcher as an independent variable (explanatory). The second is healthy laboratories service quality (represented by the five main dimensions of the service quality), which has been adopted by the current researcher as a dependent variable (responsive). The core of this research is concerned with the maintenance measures, namely : mean time between failures, mean time to repair, availability and failure rate and what extent they are connected to the main service quality dimensions (tangiblity, reliability, responsiveness, assurance and empathy) and if may effect them eventually. As regards the practical side of this research, it focuses on the maintenance reality in Kadhimiyah teaching hospital / Branch of teaching laboratories. Actually, the health sector is as vital as the industrial and the commercial ones; it is indispensable in countries' development. The maintenance data have been collected from (18) medical laboratories devices; (2) devices per lab. The four maintenance measures have been studied in nine laboratories which have been chosen randomly. As regards the medical service quality, it has been investigated via a questionnaire when data have been collected from (135) customers (patients). Those data have been processed by different statistical methods such as : mean, rates, standard deviation, coefficient of variation, correlation coefficient and regression. The current research aims to determine the relationship between the maintenance to medical devices service and the quality of medical service presented to citizens or (patients). The reasons behind this research are : firstly, the modern concept of the medical service quality in studies and researches. Secondly, investigating how effective the maintenance of service is, in terms of quality improvement and the perfect medical service presentation.This research adopts two main hypotheses which in turn, are subdivided into eight assumptions. The main ones are : (There is a correlation with statistical significance between the medical devices maintenance and the medical service quality) and (There is effect statistically signifigant between the medical devices maintenance and the medical service quality). The research has reached several conclusions regarding it's theoretical and practical sides as well as the investigated system. One important conclusion is that there are a connection relationship and influential relationship between the maintenance service presented to the labs and the medical service quality presented to the customers by labs. Accordingly, the current research has recommended several points

تاثير التحليل البيئي في المزيج التسويقي السياسي وادارة علاقات الناخب : دراسة استطلاعية لاراء عينة من اعضاء مجالس محافظات الفرات الاوسط Environmental Analysis Effect On The Political Marketing Mix And Voter Relationships Management

اسم المؤلف: حسين فلاح ورد ورش البدري

اسم المشرف: انتصار عباس حمادي الدليمي يوسف حجيم سلطان الطائي

الموضوع العام: الادارة والاقتصاد

السنة: 2012

الموضوع الدقيق: ادارة اعمال

الدرجة: دكتوراه

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

تقييم جدولة عملية تنفيذ مشروع تاهيل الشوارع في محافظة القادسية : بحث تطبيقي Evaluation of Project Implementation Scheduling - Street Rehabilitation In Al - Qadisiya Governorate Field Research

اسم المؤلف: حسن غازي جبار

اسم المشرف: نادية لطفي عبد الوهاب الجنابي

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: ادارة البلديات

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف هذا البحث الى تقييم جدولة وتنفيذ مشروع تاهيل الشوارع في ناحية البدير / محافظة القادسية من حيث الوقت والكلفة لتحديد الانحرافات الحاصلة فيها واسبابها ان وجدت , مع اجراء مقارنة ما بين حجم المبالغ المخصصة للمشروع وماهي التكلفة الحقيقية له. وهل هنالك اه | This research aims to evaluate project scheduling & implementation of streets rehabilitation in Al - Budair City that Affiliated to Al - Qadisiyah Governorate , In terms of time and cost to determine the deviations occurring in the causes that they exist , With a comparison between the Scheduled cost size allocated to the project ,And what the real cost of it. And find whether there is wastage of financial assignments for the project or scarcity in those allocations, This project has been selected from among (12) projects ,Cus the project is one of the large, high - cost projects, the project includes Activities of the earthworks , mixed gravel (Sub - base) implementation as well as lay a base layer of (asphalt), applied research method was adopted in this research , using of Network analysis style (specifically the critical path method CPM), as the analysis process carried out through programs ( Ms Project and WinQSB), and compare the results with the technical prepared statement, and to clarify the differences between them, and the other practical side tools have been used in , were the interviews official documents and technical statements with the work progress as well as the tables of all laws and regulations relating to the implementation of government projects decades, this research reach phrase of conclusions of which was most municipal projects was delayed on the schedule specified for several reasons, most important of which is the lack of planning and good scheduling absence that fit with the increasing of projects numbers and diversity, as well as the use of traditional classic ways of scheduling , specially Gantt charts method, as a way essential in the planning and scheduling process ,research has recommended to motivate municipality institutions and government agencies and committees that prepare lists of projects, as well as executing and Contractors companies, using modern techniques and software project management, and control the time and cost in the planning and scheduling of projects, to ensure that no delay and delivered on time exist.

النمو السكاني واثره في تجهيز الطاقة الكهربائية : دراسة حالة Population Growth And Its Impact In Supplying Electric Power / Case Study

اسم المؤلف: حسن شناوة صالح

اسم المشرف: كامل كاظم بشير الكناني

الموضوع العام: الادارة والاقتصاد

السنة: 2016

الموضوع الدقيق: التخطيط الاستراتيجي

الدرجة: دبلوم عالي

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: تناول البحث اثر التوسع السكاني في مستوى تجهيز الطاقة الكهربائية وحصة الفرد الواحد منها.ولمعرفة هذا الاثر تم اختيار منطقة دراسة(المحلة 325في منطقة حي اور ) لتكون دراسة حالة في العاصمة بغداد في جانب الرصافة والتي تمتلك كثافة سكانية عالية.تم جمع بيانات اعدا | The research focuses on impact of Population expansion at the supplying power and Electric power per capita - in watt.this effect has been selected case study in Baghdad province, high Population density - Russafa Sector.Population Data sheet collected for period 1977 - 2015 depends on CSO - Central Statistical Organization - Iraq which implemented Population Census in 1977, 1987, 1997 &2009.Population Growth equation help researcher to know how many population will be next years. Unfortunately data was not available in detail about how many houses was in case study location.Another type of data sheet was collected that indicate how much watt was provided to study area, and the latter was not available in the standard unit that can I make conclusion and comparison, so it was necessary to make calculation to make data more clear to look and give indications.Google maps and photos was very necessary to know what demographics changes happened in study area. A 23% of study area lanes as spacemen have been studied to know the expansion in family houses during years from 1980 - 2013 , and that give indication about electric expansion depending on research Hypothesis that considered one family equal to one house so as to know the consumption.It was reached to the amount of energy deficit, which the MOE has to supply for the purpose of meeting the total demand for energy.For the purpose of giving value to the work methodology was revised strategic plan of the Ministry of Electricity Development Plan for the period (2010 - 2017) to see the possibility of achieving the desired goals based on the vision set.Finally the researcher put here some solutions as it deems appropriate and help solve the power crisis, depending on the growing demand affected by increasing population growth which based on research hypothesisIt was discussed in the last chapter to the conclusions and recommendations researcher believes its importance due to its high linked to research

تاثيــر التوجـــه الاســــتراتيجي فــي اداء المصارف العراقية الخاصة : بحث مقارن The Impact of Strategic Orientation On The Performance of Iraqi Private Banks / Acomparative Research

اسم المؤلف: حسام حمدان شونة

اسم المشرف: علي موات الصيهود السوداني

الموضوع العام: الادارة والاقتصاد

السنة: 2017

الموضوع الدقيق: ادارة اعمال

الدرجة: ماجستير

الجامعة: جامعة بغداد

اللغة: العربية

مكان الجامعة: بغداد

الصفحات الاولى:

المستخلص: يهدف الباحث من خلال هذا البحث الى وضع جانب نظري للتوجه الاستراتيجي المركز على السوق في منظمات الاعمال من اجل تحسين ادائها الحالي والاداء المستقبلي من خلال استخدام التوجه الاستراتيجي بابعاده المتمثلة (التوجه الريادي،التوجه نحو السوق،التوجه التفاعلي) واســـ | OBjective researcher through this research to put my side of the strategic position on the market to go in business organizations in order to improve the current performance and future performance through the use of strategic orientation of deportation (Entrepreneurial Orientation, market Orientation, Interaction Orientation) And the use of scale (Balanced Scorecard) Bmnzawradtha four to measure its performance, has sought research to test a number of hypotheses main and branch - related relations link and relationships influence the research of variables (the strategic direction and performance), so to answer questions related to the problem of search, in particular questions basic (Are banks Iraqi special sample of the research has led strategic direction to achieve the best performance?, what the effect of the three strategic direction for its removal (leading orientation - market - oriented interactive - altuge) in the performance of the Iraqi Special) banks, And derives Find importance of being an inclusive framework "to test the impact of the strategic direction on the performance of banks, and to recognize the important role played by the first variable (strategic orientation) to influence the second variable (performance), the research aims to enable banks to enhance their ability to improve performance which is aimed at him through the development of a theoretical framework and strategic position on the market to go in business organizations and the diagnosis and interpretation of the nature of the correlations and effect between the strategic direction and performance of Iraqi banks research community and at the level of the dimensions. the researcher formulate a set of hypotheses was the most prominent of no significant moral correlation between strategic direction and performance, and there is a significant moral effect of the application of the strategic direction to improve performance. This research has been tested in the Iraqi banking sector represented by (Gulf) Commercial Bank and the Bank of Ashur International), and applied research on intentional sample of 85 managers and staff distributors in several administrative levels (Director, Department manager, branch manager, senior management staff) and use the search questionnaire head for the collection of data and information tool as well as personal interviews program and some private banks and annual reports, as well as the researcher used some statistical methods which (arithmetic mean, standard deviation, coefficient of variation, Pearson correlation analysis, and analysis of simple regression, financial ratios) The research has come to a set of conclusions was the most important, the presence of correlation and the relationship of positive influence strategic direction of the three for its removal in the performance of Iraqi private banks, the research community, and the dimensions of the strategic direction has sparked mixed on the performance of banks research sample, it is found that the impact of the pioneering trend in priority first, interactive approach in the second priority, and market - oriented in the third priority. Also found there are high positive correlation between the strategic direction (in general) and the performance of the banking banks sample section, also showed the results of descriptive analysis (general rate) to keep the strategic direction, Gulf Commercial Bank and the Bank of UNESCO's International achieved high adoption of the strength of the vertebrae search variables implying the absorption of the surveyed banks the importance of the strategic direction of all dimensions, "which will reflect positively on its performance.Based on the findings of the research results has developed a set of recommendations was the most important. Increase the interest of the Iraqi private banks, the research community strategic direction because of its direct impact on the performance of banks and the success of its business, the need for the departments of the surveyed banks to benefit from positive relations through the preparation of future plans and determine the long - term objectives to be achieved by exploiting the opportunities available to them, and exploiting the internal potential and its impact on the banking performance, as well as conduct in - depth studies to find out the reasons for the negative impact of the move towards the market in the performance of the surveyed banks and processed increases the efficiency of its interaction with the perspectives of the other balanced Scorecard, the need for the surveyed banks to adopt the use of balanced performance Bmnzawradtha the four card being a system of "comprehensive and integrated "to measure its performance.