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تقييم استراتيجية تطوير الموارد البشرية : دراسة حالة في المعهد القضائي

Author name: رغد عبد القادر عبد المطلب العامري
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: الغرض من هذا البحث هو تسليط الضوء على تقييم استراتيجية تطوير الموارد البشرية في المعهد القضائي احد المؤسسات التابعة لوزارة العدل العراقية حيث تمثلت مشكلة البحث في غياب استراتيجية واضحة لتطوير الموارد البشرية في المعهد القضائي ويهدف البحث الى تشخيص وجود خط

العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية : دراسة استطلاعية لاراء عينة من العاملين والمرضى في بعض مستشفيات بغداد / الرصافة == The Relation Between Formalization And Centralization And Their Effect On Health Service Quality In Alrusafa Hospitals

Author name: رضا عبد المنعم محمد حسن
Supervisor name: غني دحام تناي الزبيدي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تهدف الدراسة الى معرفة العلاقة بين الرسمية والمركزية وتاثيرهما في جودة الخدمة الصحية المقدمة في المستشفيات، ولفهم طبيعة العلاقة بين المتغيرات الثلاثة، تم اعتماد الرسمية والمركزية كمتغيرين مستقلين متمثلة باربعة ابعاد ( التعليمات والاوامر، القواعد والاجر | The current study aims to knowing the relation between formalization and centralization and their effect on health service quality in hospitals ,To understand the relation between the three variable , the formalization, centralization, have been adapted as an independent variable with four dimensions ( instruction & commands , rules & procedures , pyramidal sequence and validities accreditation ) and quality of health service as dependent variable through five dimensions ( tangible , depending , safety , responding and empathies ).The study adopted conceptual criteria to collect data which included two questionnaire tools , the first one was prepared for employees of the hospitals , and the second one for the customers ( patients ) ,and according to five sides liker meter. The two tools have been prepared in the light of former studies and then distributed to the employees and for different medical specialization and scientific levels, In fact (50) tools for employees in the searched hospitals ,and same number of tools for the costumers ( patients ). The period of time to preparing the study continued from (2/2008 - 8/2008). The data were analyzed descriptively by spearman rank correlation method to test the hypothesis and simple - stepwise analysis for tasting the effect.The study includes five chapters, the first one was devoted to discuss frameworks and the theoretical information of the three variables (formalization, centralization and health service quality) , the second chapter was devoted to methodology side of the study to discuss the framer and previous studies, and the hypothesis of the study, and its tools, and its procedures, The third chapters explicate the applied aspect of the study as well as analysis the important of variable of studies, the fourth chapter explain the correlation and effectiveness between variables of studies , the fifth chapter showed study results and proposed a number of recommendations which may improve health service quality. The study results showed that the formalization, centralization subordinated as big shaped in management of hospitals and have negative effect on quality of health service which suffer from ugly performance because of several causes like taking care and carefulness from give enough validities for hospital managers afraid from some mistake or absence of efficient managers and emigration of large no. of medical staff as a result of deterioration of security applied. A number of recommendations have been proposed, one of these its necessary to give the managers some validities and training managers to improved their capabilities and abilities and try to built flexible organization structures which can adopted with reigning depositing.

دور ولاء العاملين ووظائف ادارة الموارد البشرية في تعزيز الحصة السوقية : بحث ميداني في عينة من شركات الاتصالات الخلوية == The Role of Loyal Employees And HRM Functions In Enhancing Market Share/On A Sample of Cellular Communication Companies

Author name: رشا عبد الخالق عبد الجبار الدركزلي
Supervisor name: علي موات الصيهود السوداني
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تهدف الدراسة الراهنة على التعرف على دور ولاء العاملين ووظائف ادارة الموارد البشرية في تعزيز الحصة السوقية في شركات الاتصالات الخلوية في بغداد، وتناول هذا البحث ثلاث متغيرات هما : ولاء العاملين ووظائف ادارة الموارد البشرية والحصة السوقية وكان الغرض من هذا | the current study aims to identify the role of loyal employees and human resource management functions in strengthening market share in cellular communications companies in Baghdad, eating this search three variables : the loyalty of employees and human resources management functions and market share and the purpose of this research is to shed light on the relationship between the loyalty of employees and human resources management functions as an independent variable and a dependent variable market share of cellular communications companies in Baghdad, and that the service sector has become very important at present than Through his contribution along with other sectors in the building and development of society and increasing prosperity, the researcher field survey was conducted on my company asiacell and Zain Iraq, by designing a form identifying as an essential tool included (70) to collect raw data from these two companies, staff were sample (50) view of asiacell and 50 see Zain Iraq, then sample configuration samples were collected by size (100) see, In order to address these data have been used a lot of ways statistical methods (such as measuring frequencies, ratios and the severity of answer, average measurement and standard deviation, coefficient of variation, measuring correlation power and influence, and then use spss software and Excel to analyze the results) By measuring the research, diagnosis and testing of correlation and influence, including relationships variables, research found a set of conclusions Among them was a weak correlation between loyalty and market share has been a series of recommendations put based on the findings of this research, including on the two communications that you improve and develop a mechanism work followed in the development of means of communication and work on the renovation activities pursued in order to increase their competitiveness., As well as suggest some future studies that promote aspects of these topics, including work to expand this study to include new variables and dimensions not covered by this research and that have a role to strengthen market share

ثقافة الطفل العراقي في ظل الارهاب رؤية مستقبلية == The Culture of The Iraq Child Under The Shadow of Terrorism : An Outlook

Author name: رشا اسماعيل ابراهيم
Supervisor name: ناظم جواد عبد سلمان الزيدي
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى معرفة واقع ثقافة الطفل العراقي في ظل الارهاب، لاستيعاب سلبيات هذا الواقع من اجل الحفاظ على ثقافة الطفل وتنميتها وتطويرها بما يخدم الطفل والمجتمع، وقد قام الباحث بزيارة الى موقع دار ثقافة الاطفال وبعد عقد مقابلات مع المسؤولين تم جمع المعلوم | This research paper aims to understand the current reality of the culture of the Iraqi child in the shadow of terrorism; to comprehend the negative aspects of such reality in order to protect and develop the culture of the child in ways that will be beneficial for both the child and society. The researcher has visited the Children’s Culture House and met with the appropriate staff as to collect information and reports regarding the strategy, activities, and the works of the house. The researcher has also visited the Center for Psychological Studies that is affiliated with the Ministry of Higher Education and Scientific Research to obtain specialized knowledge about the terrorism phenomenon and the extent to which it affects the culture of the child. Moreover; the researcher has been in contact with representatives of United Nations Children's Fund - UNICEF and the International Organization for Migration - IOM in order to obtain reports detailing the current status and situation of children in Iraq.A descriptive statistical approach is used by the researcher; acheived by closely following the situation in Iraq - a country which has become a field for various terrorist attacks - and how that situation affects and alters the culture of the child in a manner that threatens the future of the country as a whole. Percentages are used to quantitatively depict and describe some of the data that is utilized.The most significant conclusion of this research paper is that the culture of the child falls within the circle of terrorism in Iraq; and it does so in two ways : 1. Field Terrorism : Examples of which include explosions, bombing of cities, gorilla war, assassinations, and kidnaps. 2. Media - Driven Terrorism : Embodied by the plethora of television programs, cartoon shows; and electronic games played on consoles, personal computers, cell phones… etc. These various manifestations of terrorism have caused many problems suffered by the Iraqi child and have adversely affected the cultural level thereof. Developing and nurturing the culture of children is a strategic and evolutionary goal for any society for children are the future of the nation and the holders of its heritage and identity; they also are the nation’s present that reflects where it stands among others.

تطوير نموذج متعدد المجالات في التفكير الاستراتيجي (للادارات في القطاعات المصرفية والصحية والتعليمية)

Author name: رائد غانم رحيم الجابري
Supervisor name: يعرب عدنان حسين السعيدي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: ناقشت الدراسة ثلاثة مجالات في التفكير الاستراتيجي وهي (الانماط , العناصر , المخرجات) , وان الغرض من هذا البحث هو معرفة نمط التفكير الاستراتيجي السائد في المنظمات المبحوثة وما درجة توافر هذه الانماط لدى المديرين , وقد هدفت هذه الرسالة الى قياس مدى امتلاك ا

متطلبات استراتيجية التحول الى المدينة الخضراء : تطوير انموذج محلي في مدينة الحلة == The Requirements of Transformation Strategy To A Green City : Developing Local Model At Hilla City

Author name: رائد رحيم محمد
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Municipal Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناول البحث الحالي متطلبات استراتيجية التحول الى المدينة الخضراء بمتطلباته الرئيسة السبعة (الطاقة , وتقليل المخلفات , والتصميم الحضري , والطبيعة الحضرية , والنقل , والصحة البيئية , والمياه) وما يتفرع منها من معايير عالمية معتمدة اضافة الى المعايير المحلية | The Current research deals with the main seventh requirements of Mutation's strategy towards green city which they are (Power, Reduce residues, Urban Design, Urban Nature, Transportation, Hygiene and Environment and Water) , and what spinoff the reliable Universal Criteria in addition to the local standards which is adopted at concern bodies in determining the green city restriction in Hillah City. Present Research aims to examine and evaluate the actual fact for Hillah city, to recognize the scope of process the criteria of green City and abstraction the Gap size and analysis it, also make the assess the efficiency of Al - Hillah Departments, with requirements of mutation strategy to an green city by using list of standards test, then adapt the simultaneous and future long term solutions to transfer the city to an green, the research adapt many of a reliable investigation approaches that represented mainly by field applicable approach , with the historical approach to reinforcement the concepts that had been deal with. The research set forth from a problem which has been expressed by a number of cognitive and applicable inquiries, aiming from the answers of those inquires to clarifying the theoretical philosophy and cognitive functions for the research variables , that represented by strategic requirements , sustainable green City as it is one of the modern subjects on Iraqi environment in general and the environment of Al - Hillah city in particular , then examine its significant and its effect with the possibility to applying it within the system of Higher Education and all Official Departments that related directly to sustaining environmental and Urban planning. The research concerned generally on the scope of environmental studies and sustaining development, also on environmental, physical and planning sides for the concept of green city, and the potential application of green city on a cities and existing constructional agglomerations like Hillah City, and by adopting the strategy of analytic survey. The research samples targeted by sighting and personal interviews and by using lists of standard test and putting the notes and inquiries with detecting directly on the records to obtaining the data and the required information that the study needs in order to reach to its goal. These interviews were conducted with the heads of the departments that concerns directly to the requirements of green city which is represented by the director of Al - Hillah Municipality and the sections mangers of this department which are represented by the Managers of hard residues section , Environment section , town planning section , planning and follow - up section , parking and gardens section , audit and internal monitoring section in addition to Directors of Physical planning Department and Water and sewage Department , and Electricity Departments by its two branches the production and distribution ,also the Directors of Energy research, Environment Department , State company of passengers and delegations transportations , and the Director of planning department at Babil Province office , Babil Governor assistance for planning affairs and all sections and divisions of these departments that concerns directly to the research. Whereas the main tools for the research are represented by the list of standards test by adopting universal criteria related to the green city in addition to a set of local criteria which is adopted by the departments that concerned to the research, the data analysis were done by number of statistical tools like weighted arithmetical mean and the percentage rate at coincidence and gap size. At the final conclusion, after deduction of field side results by its three topics , therefore number of results and conclusions was formed depending on these conclusions , most important of these conclusions were the exist of huge gap at the field of services that related to green city of Hillah that needs for more study and analysis and recommend the plans and strategies that essential to reducing it within deliberated calendar program , however the most significant conclusion has been reached is the shortage of environmental awareness for both the official and ordinary people at Hillah city accompanied by un recognition and careless by the importance of maintain the conservation the environment of their city and implement the standards of green criteria in it. According to conclusions that has been reached which the researcher based on in putting a set of recommendations and suggestions for Hillah city to be a sustainable green environmentally friendly city.

تقييم ابعاد جودة الخدمات الفندقية في مستشفى بعقوبة التعليمي من وجهة نظر المرضى

Author name: رافد سلمان حمدان
Supervisor name: نادية لطفي عبد الوهاب الجنابي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: لقد اصبحت الحاجة الى تقييم جودة الخدمات الفندقية التي تقدمها المستشفيات للمرضى الراقدين حاجة ملحة وضرورية جدا لكونها تتعلق بسلامة الحالة الصحية للمريض الراقد بصورة خاصة وللمجتمع بصورة عامة اضافة الى انه اصبح لزاما على ادارات المستشفيات مواكبة عملية التط | Has become the need to assess the quality of hotel services provided by hospitals for patients admitted to an urgent need and are very necessary as they relate to the safety of the health atatus of the patient lying inparticular and society in general in additi to that it has become imperative for the departments of hospitals cope with the process of evolution and acceleration in scientific discoveries and to reach out to the state of scientific progress , similar to what has reached the hospitals to the regional or global level. This research aims to evaluate the quality of the performace of hotel services provided by the hospital of baquba education from the perspective of patient are a sleep. To measure the overall quality of these services through the use of "performanc measurement services performance " " SERVPERF" Dimensions of the five , which focuses on measuring actual performance of the services hotel provided the patient lying where the problem of servchattempt to deliver the performance of quality hotel services to upgrade the quality of service through touch the shortcomings and weaknesses and help to support and develop. Hare revealed the results of the analysis of a relationship between the dimensions of the five components of the measure of the quality of hotel services with overall quality of service also showed results positive impressi of the patients in the hospital for overall quality of the hotel services provided to them and saide , 86.6% of them to a good level and a bove have been recommended to search the need to find waysdirect and fast connection with catering in order to increase the speed of response to changing food items for cases that require a special type of food.

بناء انموذج التميز الاداري في وزارة النقل على وفق انموذج التميز الاوربي EFQM == Building of Managerial Excellence Model In The Ministry of Transport According To The European Model of Excellence EFQM

Author name: دنيا تركي ردام
Supervisor name: علي موات الصيهود السوداني
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناول البحث التميز الاداري بكافة جوانبه فضلا عن تسليط الضوء على امكانية تطبيق انموذج التميز الاوربي EFQM في تقييم وزارة النقل، وتحديد فجوة الاداء الفعلي لمحور نماذج التميز الاوربي في بعد الممكنات على وفق منهج الرادار وماهي فجوة الاداء الفعلي لمحور النمو | The research proposal model of excellence depending on the model of the European Excellence EFQM depending on the strengths and weaknesses of the phenomenon in the ministry as well as the statement of the amount of winning the gap between the European model standards and actual performance of the Ministry of Transport on the side of possibilities using a checklist designed to check the gap between the standards subject in the European Excellence Award EFQM under axis empowered only (leadership, policies and strategies, human resources, partnerships and resources, processes) were carried out analysis of the data by finding correlations between the enablers criteria using (SPSS) program and the application of radar approach, the study basically empowered important to build a European model as well as that the results depend on the possibilities axis results setting calls for a long time for the application and Bcesp time constraints and the lack of actual data, and check the focus of the results of specialized auditors and external neutral is required to provide the results.The application of this research in the Ministry of Transport and departments affiliated to the Ministry Center (planning and follow - up department, administrative and financial department, art department, contracts and licenses department, legal department) and to meet with many of the leaders in the ministry of the two directors and the number (5) and associate general managers and their number ( 4) sections of managers and their number (26) and aide to divisional managers and the number (14) to be the total number Through the review of the results after the analysis shows the importance of the introduction of modern management concepts in all joints of the ministry and its affiliates for Odol work to a job well done with high quality and excellence, and showed researcher importance of providing transport services with high quality and excellence with the addition of additives have value and prepare Award Iraqi excellence modeled Award Model excellence is initialized European standards in light of the reality in Iraq granted to government institutions unique to plant the spirit of competition and excellence among Iraqi institutions to upgrade and advancement of the Iraqi reality in its various aspects and the development of the service and the economic sector.

العوامل السلوكية والتنظيمية المؤثرة بالسرقات في المستشفيات الحكومية : دراسة تطبيقية في دائرة صحة بغداد الرصافة

Author name: دشوار جلال عبد الحميد الاتروشي
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعتبر السرقات التي يقوم بها العاملين، في المنظمات التي يعملون فيها، من الممارسات السلبية التي لم تعد خافية او يمكن انكارها او اخفائها، وعلى الرغم من خصوصية المستشفيات كمؤسسات خدمية تعمل على مدار الساعة، وتتعامل مع حياة الناس، فانها لم تكن معصومة من ت

دور تنقيب البيانات Data Mining في زيارة اداء المنظمة : دراسة تحليلية في المصرف الصناعي

Author name: داليا عبد الحسين احمد الجرجفجي
Supervisor name: زكريا مطلك خضر الدوري
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:

دور القواعد القانونية في الحد من جرائم الوظيفة العامة : حالة دراسية في وزارة البيئة == The Role of The Legal Rules To The Reduction of Public Office Crimes (Search In The Office of The Inspector General of The Ministry of Environment)

Author name: خنساء جواد حسين
Supervisor name: محمد احمد حمد
Specific topic: Performance Evaluation
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى تغطية البيانات للفترة من 2010 الى 2014 في وزارة البيئة وتشخيص بعض الظواهر السلبية التي تم الكشف عنها خلال تلك السنوات وقياس فجوة تطبيق القواعد القانونية من قبل الادارة والخاصة بالمخالفات والجرائم الواقعة على الوظيفة العامة والمرتكبة من قبل | The goal of the research is to diagnose some of the negative phenomena which was discovered through the period from (2010 to 2014) as determined by the national strategy to eliminate the corruption which was set out by the joint council of the corruption elimination in Iraq. And to measure the gap in applying the legal rules by the administration, concerning the misconducts and felonies upon the state employments made by the state employee and how far they are applied in the studied sample and to show the nature of the rules and their importance and their role when they are applied in scientific and expertise manner. And to encourage the offices of the general supervisors to adhere to them which will lead to the reduction of administrational and financial corruption which is inflicting the state employments, and to achieve distinguished monitoring level to achieve their goals in eliminating the corruption. The point of the research is to identify if there's an application for the legal rules that governs the state employments in an appropriate manner by the administration, and how much did their application had reduced the corruption financially and adminsterationally?. And to reach the goals of the research, three proposals have been made. Then applying the case study at the general supervisor's office of the environment ministry. And gathering the information and the data by : The annual reports issued by the general inspector's office between ( 2010 - 2014 ) Following a checklist made for the purpose of the research. The presumptions of the research was tested by nominal economical tools like ( the mean value, and, the standard deviation )The research came to conclusions, a remarkable one of them is, the application of the legal rules in scientific and studied manner by specialized employees in administration associated with the spread of awareness about legal texts which control the state employment has reduced misconducts and felonies in state jobs. As a result of the research some recommendations were made , most important, the administration of the researched office must emphasize on giving training and developing courses on a continuous basis for the employees on the level of the ministry an the office to explain the rules that governs the state jobs, and the rules of behavior of the jobs. And explaining the rights and duties of the employees to rise the level and quality of the employee performance. And increasing the awareness in the legal education for the employees, with assessment of their performance in the jobs. Which will play a role in reducing management misconducts due to the lack of knowledge and ambiguity in the legal base which controls the job. And emphasizing on the legislators to provide independence in work for general supervisors offices and their disconnection with their subordinates in decision making. To ensure they do their role in eliminating the corruption independently, unbiased and without the effects of external sides.

واقع اجراءات الرقابة المخزنية للحد من التسرب الدوائي : دراسة استطلاعية في مستشفى الكاظمية التعليمي == Reality of Inventory Control Procedures To Prevent Leakage of Drug An Exploratory Study In Al - Kadhemyia Educational Hospital

Author name: خلود كريم عبد كبة
Supervisor name: سعدون حمود جثير الربيعاوي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعد تسرب الدواء من قبل العاملين في المنظمات الصحية التي يعملون فيها، من الممارسات السلبية التي لم تعد خافية او يمكن انكارها، والتي اثرت على المخزون الدوائي في المستشفيات، ولخصوصية المستشفيات كمنظمات خدمية تعمل على مدار الساعة، وتتعامل مع حياة الناس، ولكون | The leakage of the drug by those working in health organizations in which they work, the negative practices that are no longer hidden or be denied, and which has affected the stock drug in hospitals, private hospitals as organizations service working around the clock, dealing with people's lives, and the fact that stock drug is Lifeline hospital and we find without Health Organization has stopped working somewhat, it was important to search for inventory control systems and their role in reducing dropout pharmaceuticals.The problem for research in the phenomenon of leakage of the drug from the Health Organization in several ways, which is a kind of theft, the importance of research stems from the importance of the activity of the Organization of health in society and in particular on the aspect of medical and humanitarian and economic reasons, as well as the importance of good efficient and effective system oversight and control of this stock activity in health, and a statement following a leak of medicine Health Organization to highlight the phenomenon of drug shortages and their impact on the health of citizens.Researcher concluded by searching a number of conclusions, most notably : The stores Pharmaceuticals in general is perhaps the less leakage of the medication, even though it contains more stocks therapy in the hospital. And some hospital staff at all levels of scientific and management are leaking medicine to outside health care. also gone out of the researcher's recommendations including : the need to work control regimes inventory and the introduction of modern technology (computer), and the introduction of workers in the stores cycles of modern techniques in the management of warehouses, and the need to have the senior management of the organization of health knowledge management side in addition to the medical address the phenomena of corruption and confusion that filled by some organizations of health.

علاقة الانماط السلوكية لشخصية المدير باتخاذ القرارات الادارية في المنظمات الصحية في دائرة مدينة الطب : دراسة تحليلية

Author name: خلود سليم حسن الحمداني
Supervisor name: عبد الرحمن الملا
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: جاء البحث لتوضيح علاقة الانماط السلوكية لشخصية المدير باتخاذ القرارات الادارية في المنظمات الصحية للعاملين فيها من ذوي المهن الطبية وذلك عن طريق الدراسة الاستطلاعية التحليلية التي تمت في مستشفيات دائرة مدينة الطب والمراكز التابعة لها، حيث توصلنا الى ان ال

تاثير الرؤية الستراتيجية في ضمان وتحسين جودة الرعاية الصحية المقدمة في المستشفيات المتخصصة : دراسة استطلاعية في مستشفى الجراحات التخصصية == The Effect Strategic Vision On Improvement Health Care Quality Provide By Assurance That Specialized Hospital Case Study In Specialized Surgical Hospital

Author name: خالدة سلمان سعد
Supervisor name: رغد محمد نجم الجبوري
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: The aim of this research is to know the role of strategic vision in the quality of health services which are introduced to the patients and its improvement.This study is designed for future administration and as a source of belonging to work by health provided through a researcher work in health institution so she found “the researcher” different problems mainly absence of scientific knowledge of strategic vision and of the efficiency, efficacy and effectiveness of strategic vision. The study depends on questionnaire and distributed on the leaderships of medical and managerial persons which included general information and variables of strategic vision.The research included four parts about conception of strategic vision and Health care quality and improvement.ConclusionThe straight of strategic vision its effective on improvement of health services.Advisement The most important advice is the connection between element strategic vision and quality of assurance of health services and how benefit this connection in further plain and hospital in order to provide a better health services.

ابعاد الجودة في السيطرة على عدوى المستشفيات المكتسبة في عينة من المستشفيات العراقية

Author name: خالد كاظم عبد الامير
Supervisor name: سعد علي حمود عباس العنزي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: ان موضوع البحث (ابعاد الجودة في السيطرة على عدوى المستشفيات المكتسبة لعينة من المستشفيات العراقية) هو اكبر من ان يغنيه بحث او تشبعه رسالة او اطروحة لما يحمل مابين طياته من افاق وابعاد تحتاج الى تظافر جهود العديد من المتخصصين والباحثين في العلوم الطبية وال

قياس مدى تلبية مخرجات الهيئة التمريضية لمتطلبات سوق العمل : بحث ميداني في كلية التمريض == Measure The Output of Nursing Staff To Meet The Requirements of The Labor Market (Field Research In Nursing College)

Author name: خالد حليم حسن الاعرجي
Supervisor name: صبيحة قاسم هاشم الاعرجي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد مهنة التمريض من المهن الطبية التي تحتل دورا مهما في مجتمع اليوم ويعد التمريض من العلوم والمهن التي ارتفع الاهتمام بها وبشكل مطرد في العالم الغربي حتى اصبح من الضروري مواكبة هذا التطور، كما ويشكل التطور الانتاجي وتحديث الخدمات الى زيادة الطلب على | The nursing profession is one of the medical profession, which occupies an important role in today's society and the science of nursing and professions that interest them, and rose steadily in the Western world until it became necessary to keep pace with this development, as a productive development and modernization of services to increase the demand for labor. The research aims to understand the relationship between the demand for nursing staffs and outputs of University College of Nursing. As well as understanding the relationship between the demand for health service staffs and the demand for nursing staffs, and provides a better understanding of the determinants of the demand for nursing staffs and those affecting the output of the Faculty of Nursing. The aging of the nursing staffing crisis causes a lack of staffing and the nursing shortage crisis, increasing the leaving is not registered or recognized and even in the case of compensation during the current lack of employment there is the problem of shortage of nursing faculty to teach these new educational programs through appropriate nursing. The resort of many countries after a certain periods of development in which to encourage the demand for a particular type of services and this applies to the health service embodied the demand for professional staff nursing and this is what tries to find proven by chapters of the four included in research starting from the first chapter, which includes a detailed methodology and previous studies, which indicate clearly poverty Arabic studies in this area while reflecting the amount of interest in the West and foreign universities in this field. The second chapter is a theoretical framework for the study and divided into two sections includes a first output College of Nursing in terms of the evolution and definition as well as the determinants and impact on the output while the register the second section the definition of the labor market nursing, which unfortunately lacks Iraq's most basic principles in the context of supply and demand employment, especially in relation to nursing staffs in order to adopt the Iraqi Health Ministry on the appointment of the central objection may reflect an implicit and an attempt to absorb the graduates of schools, institutes and colleges of nursing and also includes the topic and specific factors affecting the demand for nursing staffs. `The third chapter has dealt with methods of data collection and analysis based on the resolution of the stomach. Out Search a set of results such as lack of vision real with the students of the College of Nursing of the nature of the nursing profession applied also found that there are strategies reflect a shared vision between the reality of a basket of skill to fulfill the College of Nursing through training programs and teaching in it, which is a weakness in recognizing the nature of education and training in the College of Nursing, which should correspond to the needs of the labor market. this and that the labor market has a vision more clearly from the College of Nursing, which does not take into account the relationship between the staffs at their disposal and the increase in the plan acceptance, which leads us to the need to have a representative of the labor market in Board of the Faculty of Nursing and scientific departments contribute to the unification of visions and perceptions of the reality of acceptance and the necessary skills and quality of output and to build a College of Nursing vision and mission based on analysis of data from the external environment and what is involved in the opportunities and challenges of the factors of strength of its infrastructure and Mlakatha operating and technological capabilities.

جودة الخدمات الصحية ودورها في تحقيق رضا الزبون باستخدام نموذج (5Qs) - بحث تطبيقي في مستشفى بغداد التعليمي == Quality of Health Services And Their Role In Achieving Customer Satisfaction By Using (5Qs) Model - Applied Research In Baghdad Educational Hospital

Author name: حيدر منصور كاظم الزبيدي
Supervisor name: نادية لطفي عبد الوهاب الجنابي
Specific topic: Nursing Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف هذا البحث الى تشخيص مستوى جودة الخدمات الصحية التي تقدمها مستشفى بغداد التعليمي وتحقيق رضا الزبون (المريض) باستعمال انموذج ((5Qs بابعاده الخمسة (جودة الاهداف، جودة العملية، جودة البنية التحتية الاساسية، جودة التفاعل، جودة الشعور العام) المطور من | This research aims to diagnose the quality of health services provided by the Baghdad Teaching Hospital and achieve customer satisfaction (the patient) level using (5Qs) model five dimensions (Quality Objectives, Quality of Process, Quality Infrastructure , Quality of Interaction, Quality of Atmosphere) developed by (Zinelidin, 2006), as well as determine the level of the gap between the dimensions of the model (5Qs) and the reality of health services provided and indicate the order of the dimensions of the model, according to the degree of importance , The research problem is to double the quality of health services assessment systems as well as weakness in identifying customers and their desires needs, and use the (Checklist) as a tool head in the collection of data as well as form questionnaire includes( 13) paragraph to poll customers about the health services provided to them and measure satisfaction with these services totaling (120), as well as the data and information obtained from the records and documents of the hospital with its various sections (technical department, quality department, pharmacy, medical equipment, medical education department), and get the results used some statistical methods including (arithmetic mean, standard deviation, percentages) , As well as the use of statistical program (SPSS), the research found a set of conclusions, including : 1 - The possibility of the application of model (5Qs) dimensions in the hospital on the quality of health services, measurement of these dimensions has shown good results. 2 - Dimensional arrangement, according to the results sequence of importance (Quality of Process, Quality of Interaction, Quality of Objective , Quality Infrastructure, Quality of Atmosphere ), amounting to total quality (70%), which means the possibility of adopting this model to evaluate the quality of services provided at the hospital. Find the need to adopt the dimensions of the(5Qs) model has been recommended to assess the quality of health services provided to patients within the Baghdad Teaching Hospital, since these dimensions is a modern indicators of some type, which provides a comprehensive assessment of the quality of health service in the hospital

ادارة النفايات الصلبة ودورها في حماية وتحسين البيئة / رؤية استراتيجية : دراسة حالة في بلدية الرشيد

Author name: حيدر كامل مشتت يسر
Supervisor name: لورنس يحيى صالح
Specific topic: Strategic Planning
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: هدف البحث هو ايجاد استراتيجيات ملائمة لادارة النفايات الصلبة في بلدية الرشيد التابعة لامانة بغداد باعتماد اليات التخطيط الاستراتيجي تساهم بتقليل التلوث الناجم عن الادارة الحالية والوقوف على خطورة المعالجات الراهنة وانعكاساتها السلبية على البيئة والصحة الع

تقييم الاداء للسياسات والبرامج وفقا للدليل المعد من ديوان الرقابة المالية الاتحادي بالتنسيق مع محكمة التدقيق الهولندية

Author name: حيدر حسن خنجر
Supervisor name: سناء عبد الرحيم سعيد العبادي
Specific topic: Performance Evaluation
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تحظى عملية تقويم الاداء في المنظمات اهمية بالغة , وفي ظل التطور الحاصل في بيئة عمل المنظمات وانفتاح الاسواق والتطورات التكنلوجية في مجال الصناعة وارتفاع حدة المنافسة بين المنظمات الصناعية فرض عليها تبني انظمة لتقويم الاداء تعطي صورة واضحة عن ادائها وتمكنه | preparation process of performance evaluation in organizations is of extreme importance, and under development in organizations and the opening of markets and technological developments in the industry and heightened competition among industrial organizations imposed systems are built for performance give a clear picture about performance and competition. And centered research problem in answering the following questions : Is performance evaluation system is available in Wasit State Company for Textile Industries (sample research and is one of the companies belonging to the Ministry of industry and mining)? And how successful the company policies and programmes to achieve the goals set for it? , This research aims to assess the performance of policies and programs in the company, according to guide performance evaluation of programs and policies prepared by the Board of Supreme Audit and the Dutch Court of audit, to identify and promote the positive points and negative points to reduce or overcome, and reflected the importance of search through deeper objective performance evaluation of policies and programmes in Wasit State Company for Textile Industries in accordance with the Guide to performance evaluation of programs and policies for access to scientific knowledge and the real and substantive positive and negative impacts on policies and programmes and their implementation and impact Outputs and the extent to which proficiency the objectives sought to be achieved, perhaps about problematic adopted Finder descriptive to complete theoretical research while the case study approach was adopted (Case Study) to complete the practical side, and reached several conclusions that policies formulated by the company during the calendar years have not been sufficient to mitigate the losses cascading through increasing revenues and reducing expenditures and There is no significant development in the company's activity, both in the production process or on marketing and sales level. search reached a set of recommendations was working on a comprehensive policy by the company, in coordination with all concerned ministries and provincial Council, and drafted realistically and accurately based on information and data are truthful and correct lead to increased chances of success and achieve expected benefits (limitation of consecutive losses) when implementing and reduce the risk of failure to the lowest possible

امكانية التحول الى المنظمة المتعلمة في ضوء تحليل فجوتي المعرفة والاداء الاستراتيجي : بحث تطبيقي في عدد من المصارف الاهلية العراقية == The Possibility of Transformation To A Learning Organization In Terms of Analysis The Knowledge And Strategic Performance Gaps : Applied Research In A Number of Iraqi Private Banks

Author name: حنين شلال ابراهيم العزاوي
Supervisor name: صلاح الدين عواد كريم الكبيسي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يسعى البحث الى تسليط الضوء على تحليل العلاقة بين فجوتي المعرفة والاداء الاستراتيجي ومدى تاثير هذه العلاقة على امكانية التحول الى المنظمة المتعلمة , وسعى البحث الى تحقيق جملة من الاهداف المعرفية والتطبيقة. اذ تعد المعرفة المورد الاساسي لنجاح المنظمات لذل | Research seeks to shed a light on analyzing the relevance between the gap of knowledge and the gap of strategic performance and the effect of this relevance to the possibility of transformation the learning organization. The research sought to accomplish a number of practical goals : knowledge is considered the main source of organizational success; hence, organizations always seek to develop their skills through reducing the knowledge gap, treating it and standing on the relation of the gap of strategic performance of the organization; it is expected that the strategic gap is effected by the knowledge gap in a wide range manner, over and above the great desire to alter into enlightened organizations to meet the requirements of the 21st century.The main problem to be discussed was : is that analyzing the relation between knowledge gap and the strategic performance gap leads to the fact that organizations necessarily change into learning ones, the fact that those organizations understand this equation and their abilities in finding a kind of convenience between knowledge gap and the strategic performance gap and how to employ this relation to the possibility of transformation the learning organizations.In order to clarify the relationship between the researches variables, five main hypotheses have been formed, the questionnaire method has been adopted as a means of gathering data and acquiring financial data with its analysis. The questionnaire was subject to Validity and reliability tests : distributed to 62 Managers of private Iraqi banks (Baghdad, Al - Kheleej, Ashoor, Al - Itihad & Ilaf) and for analyzing research data the (SPSS) and (Excel) ready - to - use programs were used. The main statistical tools used in analysis were : "percentage, frequency, average, diversion, differential factor, Spearman connection factor, simple linear slant and the route analysis".The statistical methods discharged a number of results, mainly the The existence of a positive relationship between analyzing the knowledge gap and the strategic performance gap, to the possibility of transformation the learning organizations and not to mention the effect of knowledge gap in building learning organizations mediated the gap of strategic performance.In the framework of discussing the results, the research forwarded a number of conclusions, mainly that analyzing the relation between knowledge gap and strategic performance gap has a great impact on diverting it to learning organizations.

العوامل المحددة لاستراتيجيات تسعير المنتج الصناعي في سوق الاعمال العراقية : بحث تحليلي في عدد من شركات القطاع الصناعي == Determinants of Industril Product Strategies In The Iraqi Business Market Pricing Search Analytical In Number of The Iraqi Industrial Sector Companies

Author name: حنان صفاء علي الربيعي
Supervisor name: نعمة شليبة علي الكعبي
Specific topic: Hospital Management
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: يمثل التسعير مكانه مهمة من بين عناصر المزيج التسويقي ( 4ps) لكونه يمثل جانب الايرادات فيها التي بدورها تمثل احد الركائز المهمة من الموارد المؤثرة في بقاء المنظمات ونموها وتطورها , وان الاخفاق في تحديد مستويات الاسعار واستراتيجياتها له اثارا خطيرة على واقع | Pricing has an important position among the elements of marketing mixture ( 4ps ) as it represents revenues that in turn represent one of the important pillars' for resources affecting on organizations sustainability and development , and the failure in determining prices and their strategies has a dangerous effect on the organizations reality and future as a whole. from this point , we have chosen the title of this research named.This study is considered important because of pricing importance as it represents the resource that contributing in achieving companies objectives ( under research ) and enhancing their effectiveness , competition and position in the market. a number of industrial sector companies are chosen ; and the test of correlation and effect hypotheses for pricing strategy are adopted in this study. the sample tested is of the managers of industrial sector of ( Al - zawraa General company , Iraqi cement company , modern dyes company , General construction company , and chemical industries company ). data is collected of (102 ) managers of the company’s management , and questionnaire is used as an essential tool for data collection , in addition to that , personal interviews are made in the companies for the study sample. a number of computerized statistical techniques in spss system are used for handling data , and the factors effecting in them and their determinants.The most important conclusions of this study are , the companies lack for marketing departments , their pricing strategies are not clear , there is an effect of lawful and government factors on pricing directions. the study has recommended the necessity of decreasing government constraints on pricing for these companies, and choosing clear strategies suitable for the market and competition.

معوقات تطبيق فلسفة ادارة الجودة الشاملة في عدد من منظمات الخدمة العراقية == Obstacles To The Application of Total Quality Management Philosophy In A Number of Iraqi Service Organizations

Author name: حنان رياض خليل العبيدي
Supervisor name: مها كامل جواد
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تكمن مشكلة البحث حول تشخيص المعوقات التي تحول دون تطبيق ادارة الجودة الشاملة TQM في عدد من منظمات الخدمة العراقية, وتتضح اهمية البحث في ابراز دورادارة الجودة الشاملة TQM في دعم وتحسين المنظمات التي تعمل ضمن القطاعات الخدمية وزيادة اهتمام الادارة العليا بض | The aim of this research is to statement the main obstacles that prevent the application of total quality management (TQM) in a number of Iraqi service organizations. The research, also, tries to classify the priority of the obstacles depending on the type of surveyed service organizations. And diagnoses the extent to agreement or difference of the research sample member's views on the order of obstacles of TQM, and also proposes a set of solutions to address these obstacles.The research is based on test of two main hypotheses, the first one is (There are a set of obstacles prevent the application of total quality management TQM in a number of Iraqi service organizations), whereas the second main hypothesis is (There are a significant differences between the views of the research sample members about the obstacles to the application of total quality management TQM in a number of Iraqi service organizations). A group of service organizations were selected and by one organization in each of the sectors (health, finance, education, higher education, and tourism), which are, (Al - Yarmouk Teaching Hospital, Rafidain Bank/ Branch of Hay Al - Arabi Al - Jadid, Al - Karkh/1 Directorate of Education, College of administration and Economics/ Baghdad University, and International Palestine Hotel). The research adopted the questionnaire as a tool to analyze the practical side, which was distributed to the leaders by a total of (80) questionnaire.A number of statistical methods, appropriate to the nature of the data and the research hypotheses, have been applied. It has been used : frequencies, percentages, mean, and standard deviation to describe and analyze the sample, and one sample t - test to test the validity of the first major hypothesis, also, F - test (ANOVA) and LSD (SCHEFFE) to test the second main hypothesis and sub - hypotheses derived from it.The research has shown the existence of a set of obstacles that prevent the application of TQM in surveyed service organizations, which are, (administrative obstacles, cultural obstacles, obstacles of human resources, financial obstacles, and environmental obstacles). It also shows that there are significant differences between the views of the research sample members about the "administrative and environmental obstacles" in Iraqi service organizations. And there are no significant differences about the "cultural, human resources and financial obstacles" between surveyed service organizations.The results of the research showed that the administrative obstacles have been at the forefront of the obstacles that prevent the application of TQM in all of Al - Yarmouk Teaching Hospital and College of administration and Economics, while the obstacles of human resources were in the first place for the Rafidain Bank. Also, the financial obstacles had a priority among the other obstacles in Al - Karkh/1 Directorate of Education, whereas the environmental obstacles have topped in the International Palestine Hotel. So the researcher recommends surveyed organizations to start the treatment and removal of TQM obstacles depending on their own priority.

دور التمريض في ادارة النفايات الطبية في المستشفيات العراقية : دراسة حالة في مستشفى جراحة الجملة العصبية التعليمي == The Role of Nursing In Medical Waste Management In Iraqi Hospitals Case Study In Neuro - Surgical Teaching Hospital

Author name: حنان رحيم حسن الحلفي
Supervisor name: غني دحام تناي الزبيدي
Specific topic: Hospital Management
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: ان الهدف من هذا البحث هو معرفة اسهام الملاك التمريضي في تنفيذ برنامج ادارة النفايات الطبية وتناول البحث دور ادارة النفايات الطبية ودور الملاك التمريضي في ادارة النفايات الطبية، وتمثلت مشكلة البحث بغياب الدور الواضح للملاك التمريضي في تعامله مع النفايات ا | The goal of this research is to know the contribution of nursing staff in the promotion of medical waste management program , the discussions dealt with the role of medical waste management and the role of nursing staff in management of medical waste. The problem of the research is the absence of clear role of the nurses in dealing with medical waste in the researched hospital (Neuro - surgical teaching hospital ) , The researcher used the case method to study the problem, that have been collected from the relevant information depending on checklist which include two divisions, the first division relates to the management of medical waste, and the second part relates to nursing staff and their role in the management of medical waste, as it was distributed to a sample of (25) an individual, including department managers, units responsible persons, and members of control pollution committee , and ( graduate ,technical ,skilled) nurses. In order to address the data results, the researcher used statistical methods, including percentages (%), the frequency and (Z) test to compare the role of MWM (medical waste management) with the role of nursing staff in the management of medical waste. The most significant results are : absence of participation of nursing staff in transferring medical waste from it's source to collected containers in admission rooms , in addition to uncertainty of transfer of these wastes to the central storage position, because of they are not notified by hospital management or medical waste management , also most of nurses refuse in participation to transfer medical wastes, refuse in daily and monthly documentation to size and type of medical wastes because of job - interference and lack of clarity of roles. The main recommendations were to clarify the role of nursing staff in dealing with medical waste through meetings and seminars as one of responsibilities and duties. The research also include a proposal for the establishment of the department for processing medical waste at the level of the hospital and develop a job description for graduate nurse management of medical waste.

تقييم كفاءة الاداء الاستثماري للموازنة العامة : دراسة حالة في دائرة ماء بغداد == Evaluation The Efficiency of Investment Performance of Public Budget Case Study In Baghdad Water Authority

Author name: حنان اياد عبيد
Supervisor name: عماد محمد علي عبد اللطيف العاني
Specific topic: Business Administration
Degree: Higher Diploma
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى تسليط الضوء على تقييم كفاءة الاداء الاستثماري للموازنات العامة في دائرة ماء بغداد التابعة لامانة بغداد، ومتابعة عملية التنفيذ للمشاريع كون عملية تقييم الاداء تعد مرحلة من مراحل الرقابة والتي تكشف عن نواحي الضعف والخلل في اداء المشاريع، اذ | The research aims to shed light on the evaluation of the efficiency of the investment performance of the general budget in the circle of water belonging to the Municipality of Baghdad Baghdad, and follow up the implementation process of the projects that the process of assessing the performance of longer phase of control and that reveal weaknesses and imbalances in the performance of the projects, as it has been to rely on the statement of the reality of the circle as well as determine the financial achievement rates for investment projects as well as assessing the efficiency of the performance of the budget by determining the level of efficiency of production projects using production capacity index. As well as a statement of how the best use of the financial allocations for projects for the period (20102014) and identify deviations and diagnose obstacles and difficulties facing the implementation of the projects. The use of many sources and references, laws and reports to support what has been put forward views and ideas as it was reached a set of conclusions was among them The lack of an information network between the Department and the authorities supervising the implementation of investment projects, particularly the information technology provides the facilities in terms of speed in the delivery of information and data and the right time, leading to speed the completion of works and projects, saving time and effort and reduce costs. The delay in approving the budget, as well as delays in the financing of the circle with cash as it is funding in recent months of the year, in addition to the delay procedures for Mounaqlat between projects within the overall costs in order to obtain the approval of the Ministry of Planning and Development Cooperation.While the recommendations of these conclusions areProviding network advanced information which enables the authorities supervising the implementation of investment projects to provide the department with information and data and reports daily and as soon as possible, which enables existing administrative work of speed in decision - making and stand on the reasons Allko and delays in the completion of projects and according to what is planned to bring benefits to the community through the provision of the best service. Finance department with cash during the first months of the year, in addition to special measures to be Mounaqlat within the competent minister the power without the need to obtain the Ministry of Planning to be part of the overall costs.

العلاقة بين الابداع والتغير التنظيميين وتاثيرهما في فاعلية المنظمة : دراسة تطبيقية لاراء المديرين في شركتي المنصور وابن سينا العامتين == The Relationship Between The Organizational Innovation And The Organizational Change And Their Effects On The Organizations Effectiveness (A Poll Study For A Sample of Ministry of Industry Companies

Author name: حميد علي احمد الملا
Supervisor name: صبيحة قاسم هاشم الاعرجي
Specific topic: Business Administration
Degree: Master
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت هذه الدراسة موضوع العلاقة بين الابداع التنظيمي والتغير التنظيمي وتاثيرهما في فاعلية المنظمات. ولقد اختبرت الدراسة في القطاع الصناعي ممثلا بشركة المنصور العامة وشركة ابن سينا العامة احدى تشكيلات وزارة الصناعة والمعادن. وطبقت الدراسة على عينة مكونة | This study has taken into consideration the subject of the relationship between the organizational innovation and the organizational change and their effects on the organizations effectiveness. The study has been tested in industrial sector represented by two major companies related to Ministry of Industry in Iraq. The first company was State Al - Mansour Company , The second one was State Ibn Sina Company. The study was applied on a sample of (140) managers distributable among many managerial levels members of ( board of directors, general managers or delegated managers, department managers, division managers, and unit and office managers ). The study has used the questionnaire as a main tool for collecting the data, and information in addition to the personal interviews and some annual reports related to companies. The study has tried to test a number of major and minor hypotheses related to the relation and regression among the variables of the study, and the differences among the companies in the main variable of the study for the purpose of answering all the questions related to the problem of the study and reaching the established objectives. For the purpose of processing the data and the information related to the study the researcher has used tested by non - parametric statistical tools as : Mediator, Scope, False limit factor and Regression. The study has reached to several conclusions, such the availability of the main three variables in a high level in the all companies under consideration, the availability of significant correlation among them, and significant effect for each of the organizational innovation and organizational change in the organizational effectiveness. And these results came appropriate with the hypotheses related to this aspect. The researcher has presented a number of recommendations, such as the necessity of encouraging and building organizational innovation by the companies managements and applying that in their different policies and programs related to the human resources. In addition to that, it is necessary to adopt the organizational change culture and training the managers on its skills and traits. Farther more, the necessary of the dependence of companies in executing its operations and the treatments with their customers, market, and on the standards and indicators that a achieve the effectiveness and success in their functions in different means and techniques.
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