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تخطيط الدعم الحكومي للقطاع الزراعي في محافظة الانبار : رؤية استراتيجية == Planning of Governmental Support To The Agriculture Sector In Al - Anbar Governorate

Author name: عمار صالح مخلف الفهداوي
Supervisor name: بلاسم جميل خلف الدليمي
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: يسهم القطاع الزراعي في الاقتصاد بدور كبير في تحقيق التنمية الاقتصادية الشاملة، وذلك من خلال ما يوفره هذا القطاع الحيوي من محاصيل زراعية تدخل كمواد اولية ووسيطة في معظم القطاعات الاقتصادية الاخرى , فضلا عن دوره في توفير المنتجات الغذائية الضرورية لتلبية حا | The agriculture sector participates with a vital role in achieving the overarching economical development through what it offers as agriculture crops that can be used as raw materials in most economic sectors, in addition to food products that meet the domestic needs role in providing, and its vital participation in the Gross Domestic Product (regardless the oil and energy sector in Iraq).Nevertheless, Iraq still suffer from a shortage in the agriculture product, and a shortage in meeting the domestic food needs due to the hard circumstances that Iraq faced in the past decades which reflected its negative impacts on the agriculture sector in Iraq.Despite of the availability of arable lands, water, and labor in the agriculture sector, in addition to the need of the local and global market to the strategic crops for its good quality, which are all success factors to the investing projects that are able to meet the market need, in addition to population augmentation which pushed to more demand on food product.The importance of search about the importance of governmental supply to the agriculture sector and analyzing the governmental supporting of the agriculture sector and focusing on the importance of strategic planning in orienting the governmental support in ways that fortify the increase of production and decrease the production costs through a strategic plan, and get the advantage from this oriented support and implement the plan for improving the situation of the agriculture sector in Iraq.In order to achieve the study goals, it was divided into five chapters : chapter one, explains the study approach. Chapter two, explains the theoretical frame of strategic planning and governmental support, and was divided into two sections; the first explains the idea of the concept, importance and stages of strategic planning. The second section explains the concept, importance, causes, and problems of governmental support.Chapter three explains the practical part in terms of situation and kinds of support to the agriculture sector in Al - Anbar governorate, with two sections : the first one explains the situation of the agriculture sector in Al0Anbar governorate (botanic and animal), while chapter two explains the kinds of governmental support including the agriculture initiative.Chapter four consists of the strategic vision in order to activate the governmental support to the agriculture sector in Al - Anbar governorate , and also consisted of the most conspicuous challenges that face the strategic support and vision to the governmental support the agriculture sector in Al - Anbar governorate.And finally, chapter five that explains the conclusions and recommendations

تقويم الاداء الصحي وفق منظور استراتيجي باستعمال بطاقة الاداء الموزونة : دراسة حالة مركز صحي العامرية في بغداد

Author name: عمار شهاب احمد الشايع
Supervisor name: سناء عبد الرحيم سعيد العبادي
General topic: Administration and Economics
Specific topic: Hospital Management
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: من المعروف ان المؤسسات الصحية تعمل في بيئة ديناميكية تهدف الى البقاء والاستمرار لبلوغ ما خطط لها من اهداف, فان تعاملها مع الزبائن وبمختلف شرائحه وفئاته ومناطق وجوده يمثل الركن الرئيسي في بلوغ مبتغاها, ولاشك ان تحقيق هذا المبتغى والهدف لا يتم من دون | It is well known that health institutions work in a dynamic environment aim to survive and continue to achieve the planned objectives, the deal with customers with various classes, categories and regions represents a main corner of its achievement and no doubt that achieving this target will not be possible without a planned and programmed reaction and according to scientific bases compatible with the accuracy and sensitivity of the performed work and the great responsibility entrusted to workers in this field, through provide health services to customers across different departments and various specializes in the health field, research problem was defined in both theoretical and applicable areas, the contribution of the theoretical on measurement and total assessment for the strategic performance to the Health Centers was not big, in addition to the need in the Iraqi library and the Arabic library to a research related to the health centers and its assessments, initial survey in the field showed that health centers rely on a simple system and its standards, results and comprehensiveness, this research aims to evaluate the performance of health according to a strategic perspective to the Centers for Primary Health Care according to a new technology for the health centers which balanced scorecard by a system designed to evaluate the performance of the centers of primary health care, address the problems of the evaluation system that currently has been used in the health centers, and formed the importance of this research from the importance of the individual and its part in the society, as the success and the development for the community depend on it, the health center for primary health care is considered as a very important institution for its diagnostic, therapeutic and preventive services to the community, the researcher had depended on the method of case study through meetings in the work field, to get the required results by proposing a model of performance based on the technology of the balanced scorecard to evaluate the performance of health centers in Iraq and applied that in Al Ameria Primary Health Care Center "our research subject," this requested make interviews with "the research sample" a number of health center officials, experts of 10 members, five of them are the officials of the units in the health center, an expert who is in charge of the process of assessing the performance in Al Ameria Primary Health Care Center, three doctors (one is specialist and two are jurisdiction practitioners, in addition to the director of the center who had an important part to achieve these health results.The most important theoretical and practical conclusions that have been concluded by the researcher are : - 1. The performance measures strategic based on the balanced scorecard to provide the full picture of the causal relationships that lead to achieve strategic goals. 2. The balanced scorecard in the evaluation of the healthy performance shows where health center is excelled? why? where is his weaknesses? how is it managed?.3. It is not possible to manage the performance without measurable. The research concluded to some of the following recommendations : 1 - Put the Incentives system linked to the evaluation system. 2 - Supplies provision and the necessary requirements for the success of the application of the evaluation system. 3 - Adopt the principle of public the evaluation system. 4 - The best investment of human resources working in the health center.

بناء سلوكيات المواطنة التنظيمية ودورها في تحسين الخدمة الطبية : بحث تطبيقي في مستشفيات دائرة صحة بغداد - الكرخ == Building of Organizational Citizenship Behaviors And Its Role In Improvement of Medical Service Case Study Al Karkh Hospitals

Author name: عمار جليل سباهي العابدي
Supervisor name: سعد علي حمود عباس العنزي
General topic: Administration and Economics
Specific topic: Hospital Management
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: سعى البحث الى عدة اهداف للتعرف على المفاهيم الحقيقية لكل من المتغيرين الاساسيين في البحث وهما : تحديد العلاقة بين سلوكيات المواطنة التنظيمية , والخدمة الطبية في المستشفيات وتحسينها, التي تحتاج الى دقة في رعاية المرضى على نحو ينسجم وتطوير صياغة البناء ا | The research seeks to several targets to get to know the real concepts for each of the two variables regulars in the research, namely : defining the relationship between the behavior of organizational citizenship, and medical services in hospitals and improve that require accuracy in patient care in line and the development of the formulation of social construction and economic sound, and determine 'What is the relationship between personality traits of medical Angels (gender, age, marital status, educational attainment, number of years of service, the medical title (career) with all of the behavior of organizational citizenship and the role of improving the medical services within the hospital, in order to make sure the differences in Find answers sample, and also provide helpful suggestions in Iraqi hospitals to build a distinct organizational citizenship behaviors and improve the quality of medical service.It was identified field problem before embarking on research through the distribution of a questionnaire to measure (1) (Appendix 1), the sample selected randomly, and after treatment clauses and spilling it statistically, it was concluded that there is a very weak by hospitals and physicians in the management of hospitals interesting the field of research, as well as that there is a very weak interest from hospitals and medical management of the service provided to patients, and there is an effort to improve hospitals in the area of research, and this current research as a starting point.I've been eating a gateway theoretically integrated with respect to the behavior of organizational citizenship in hospitals, as well as has been the concept of medical service, while the practical side has been adopted on the descriptive and analytical through a questionnaire (1) (Appendix 1) and identification (2) (Annex 2 ), which have been prepared and presented to the arbitrators, and focused research problem and is the behavior of organizational citizenship and the extent of adoption of Doctors Hospital research it, and its role in improving the quality of medical service in Iraqi hospitals, it is a broad subject aspects and important Botarh and fields, in terms of being affect the process of work and its development and growth of the medical staff in the fields of competence.In order to achieve the effect on the search hypothesis it has been distributing a questionnaire (2) number (106) on a sample of medical staff in the surveyed hospitals, was the questionnaire design as a tool for President in access to data and information, have included research sample various medical staffs, which included (Doctors competence Doctors consultants, two senior resident doctors, resident doctors periodic), have been addressed through a programmatic (SPSS.V22 - AMOS.V22) statisticians. And through which concluded that there is little effect of the behavior of organizational citizenship to the improvement of medical service in the surveyed hospitals, in addition to the lack of variations in answers doctors study sample attributed to personal variables that include (age, marital status, and educational attainment, and the number of years of service, Medical and address).Words key (key) : organizational citizenship behaviors, personality traits to physicians, physicians attention, care for the sick and improve medical service, Iraqi hospitals.And united conclusions, that he was not there the attention of doctors, whatever the personal traits of hand (age, marital status, educational attainment, and the number of years of service, medical and address), which led to poor practice behaviors organizational citizenship, and so for the improvement of medical service in terms of lack of interest departments to patients by a doctor of view, leading to weakness provided medical service to them, while he found that there is a positive impact and moral relationship to the behavior of organizational citizenship five dimensions (altruism, conscience conscious, and the spirit of tolerance, civility and kindness, and voluntary participation) to improve medical service, But it was the level of little effect, as a result of the low level of organizational citizenship behaviors in the hospitals of the Department of Health Baghdad / Karkh area of research.

اثر التوجه السوقي والتعلم المنظمي في اداء الاعمال : دراسة استطلاعية لاراء عينة من مدراء المصارف العراقية == The Effect of Market Orientation And Organizational Learning In Business Performance An Exploratory Study of A Sample'S Opinion of Iraqi Banks Managers

Author name: عماد علي محمود الدليمي
Supervisor name: عبد السلام لفتة سعيد
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت هذه الدراسة التوجه السوقي والتعلم المنظمي كمتغيرين مستقلين تضمن كل منهما ثلاثة ابعاد فرعية، ومتغير اداء الاعمال كمتغير تابع لهما، وقد تفاعلت هذه المتغيرات الثلاثة لتشكل الاطار الذي تدور حوله هذه الدراسة، والتي تهدف الى تحديد اثر كل من المتغيرين الم | The study tackles the market orientation and the organizational learning as independent variables each included three sub - dimensions, and the variable of business performance as affiliated variable. These three variables have interacted to form the framework around which the study revolves. Since the banking sector has become an important part of which service sector is made, as well as it represents the basic pivot for the process of building and the development of the economies of countries, the Iraqi banking sector have been taken to be the sample of this study. A nonrandom sample of nine Iraqi banks was chosen, including four state banks (Al - Rafdain, Al - RaSheed, Industrial Bank, and Agricultural), and five private banks (Baghdad, Investment, Middle - East, Darussalam and Al - Warkaa banks). The data were collected from 132 managers working on the first and second levels. A questionnaire form was used as the main instrument of data - collection, in addition to personal interviews, and some reports, and statements about the banks. In order to process these data, a set of statistical methods such as (mathematic means, standard deviation, percentage, Spearman correlation coefficient, Mann - Whitney test coefficient). Upon the measurement and analysis of the study variables and testing the correlation and the exchange interaction, the study comes up to a group of conclusions among which the high level of variables of the study samples, another finding is that there is correlation relationship between the two independent variables (the market orientation and organizational learning), in addition to the existence of moral effect for the mutual relationship in business performance. While it turned out that the effect of each variable become weaker in business performance individually. On the other hand, it turned out that there is no differences in the opinions and viewpoints concerning the sample among the state and private companies and the sub - dimensions. A set of recommendations were put on the basis of the findings of the study. Finally, the researcher suggested some future studies that enhance aspect.

تطوير نظام خبير لتصميم نظام التصنيع الخلوي وجدولته : دراسة حالة في الشركة العامة للصناعات الكهربائية == Improvement Expert System To Design Cellular Manufacturing System & Schedule It A Case Study At General Electric Industries Corporation

Author name: علي محمد جسام الجبوري
Supervisor name: صباح مجيد سعيد النجار | زهير عيسى الداوود
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Doctorate
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تواجه الشركات الصناعية منافسة شديدة على المستوى المحلي والعالمــي، تمثلت هذه المنافسة في تخفيض الكلف الى ادنى مستوى ممكن للوصول الى سعر تنافسي يحقق للشركة اكبر حصة سوقية، مع الاخذ بالاعتبار مسالة تحسين الجودة التي تلبي حاجات الزبون ورغباته، ومن اجل الوصو | Manufacturing companies face a great competition in both local and international level, this competition was represented by decreasing the costs to the possible minimum levels in order to come about a competitive price that achieves the largest market participation to the company taking in consideration improving the quality of products to meet the needs and wishes of costumers and to reach to the product flexibility which is usually related to the functional manufacturing systems and to raise the production efficiency related to the quantities production, therefore it was recommended to use cellular manufacturing system since it is one of the successful eateries. This system is based on the idea of gathering different machines in groups so as to treat the group of similar parts, which results in the formation of semi - independent manufacturing cells. The aim of the study is to design a system called (IESCMSS) which depends in the expert as one of the artificial intelligence technologies and this system consists of two parts, the first one is interested in generating different solution to the problem of the formation of manufacturing cells by using a group of cell formation methods. This part also presents advice to the user about doing possible changes and evaluating according to the group of efficiency measures for cell formation to choose the best method. The second part of the system acted on loading the work orders on the cell in order to estimate the energy of both machines and cells, and applying a group of the rules of scheduling the cellular manufacturing system and comparing between them according to a group of measures that evaluate the activity of scheduling rules and recognizing the performance of each rule to choose the best one. The expert systems was designed depending on the (Visual Basic) language which is considered the suitable environment to design advanced programs and to verify the possibility of applying those programs to obtain quick and precise results. The scientific importance of this study was originated from its humble participation to fill the gap in the process of treating the problem of the formation of manufacturing cells and scheduling them as well. The study has depended on the case study manner as a method to know the results of managing the expert system (IESCMSS). The study sample were taken from Tammooz air conditioner factory. The most important conclusions of the study were : the AVV method in forming manufacturing cells exceeded the other methods in view of the group of formation efficiency measures. The results of applying the expert system showed a new method in doing the process of reassignment to the machines and the parts quickly and precisely in addition achieving accuracy and quickness in doing the processes of loading and scheduling to each cell generated from the application of formation methods

الية تحقيق العدالة الاجتماعية في توزيع التخصيصات الاستثمارية في ظل اللامركزية الادارية : بحث تطبيقي في محافظة واسط == Mechanism of Achieving Social Justice In Distributing Investment Allocations Under The Decentralization, Applied Research At Wassit Governorate

Author name: علي محسن داود
Supervisor name: فضيلة سلمان داوود
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: يشهد العراق تحولا سياسيا مهما وتاريخيا من نظام الحكم المركزي الشمولي الى نظام الحكم اللامركزي الذي يقضي بتفويض صلاحيات واسعة للحكومات المحلية في المحافظات والمدن العراقية ويهدف هذا التحول الى تطوير وتحسين مستوى الخدمات المقدمة للسكان وبصورة عادلة.لذلك ف | Iraq has been faced a political and historical transformation from central ruling system to decentralized ruling system ,that lead to authorize many wide interests for local governments in provinces and local cities.This transformation aims to develop and improve the level of services that presented to people fairly So the aim of this research is to identify the range of achieving the social justice by distributing the investment shares for region development program under the shade of decentralized ruling presented by local authorities in wasit province ,and what are the effective factors in that reconnaissance of the opinions of these executive sides. The study discussed the meaning and the aim of social justice and decentralized ruling, and the importance of population criteria due to the importance of that criteria to achieve the justice by considering human as the one who is managing the development and the goal of development at the same time ,but that criteria is not enough to achieve justice. So it had been discussed groups of other criteria that should be considered to achieve that. The descriptive analytical methodology ,and the reconnaissance style have been used, and preparing for questioning air as a tool by the research to measure justice by distributing investment shares for region development program, and also the effective factors. It includes a community and study sample from the members of local legislative and executive authority(municipality counsels in districts and sub - districts in wasit province, and head departments that concern to execute projects ,and concern of University instructors as an important sample. The results of the research showed up a mess in the effective factors of distributing the investment shares, and weakness in the available resources and in the administrative operation representing by organizing, leadership and observing working sides to execute the project without active information system for decision makers. The results of the research showed up that the level of justice in distributing the shares was medium. Although there is a difference in distributing the shares in the districts and sub - districts of wasit province. The research includes many recommendations may help to raise the projects and mechanism to achieve justice

هيكل الانفاق الصحي ودوره بجودة الخدمة الصحية في ضوء معايير وزارة الصحة == The Structure of Health Spending And Its Role In Quality of Health Service According To The Ministry of Health Standards

Author name: علي عبد الحسين حمدوش العيساوي
Supervisor name: عبد السلام لفتة سعيد
General topic: Administration and Economics
Specific topic: Nursing Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعد الانفاق الصحي من العوامل الاساسية التي لها الدور الكبير في رفع مستوى جودة الخدمات الصحية لما له من الاهمية الكبيرة في توفير ماتحتاجه المنظمات الصحية من اجهزة ومعدات وادوية ومستلزمات اخرى في اداء خدماتها الصحية الى المحتاجين لها.وتهدف الدراسة الى است | Health spending is a key factor in raising the quality of health services because it is of great importance in providing health organizations with the necessary equipment, equipment, medicines and other supplies to perform their health services to those in need.The study aims to review the structure of health expenditure, know the level of quality of health service, and determine the relationship between the size and structure of health expenditure at the level of quality of health service.This study is a retrospective study of the structure of health expenditure in the hospitals of the Department of Health Najaf for the period 2011 - 2015, through data extracted from hospitals and the Najaf Department of Health Najaf.In a correlation analysis, Pearson correlation coefficient was used to measure the relationship between the two quantitative variables. A simple regression analysis was used in the tests to determine the effect of ( (Health service quality), and the Beta coefficient for the expected change in the dependent variable (QoS) due to the change in one unit of the independent variable (health expenditure) of Know the ability of the model to explain the relationship between independent and dependent variables.The study concluded that the level of quality of health service in all hospitals is very high for all years of study. This carries a very important conclusion. Either the hospital departments are 100% successful so that they invest all their resources properly. The quality assessment is wrong, especially that it is conducted by committees of the hospital itself. The study reached a number of recommendations, the most important of which is that the hospital departments are specialized in the management of hospitals and the adoption of indicators of maternal and infant mortality as an important indicator of quality of health service

تاثير انماط القيادة واستراتيجية ادارة المعرفة في التفوق التنظيمي : بحث ميداني في عدد من المصارف الاهلية العراقية == Effect of The Leadership Patterns And Knowledge Management Strategy In The Organizational Excellence Field Research In A Number of Iraqi Private Banks

Author name: علي عبد الامير عبد الحسين كمونة
Supervisor name: ناظم جواد عبد سلمان الزيدي
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Doctorate
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناول البحث موضوع تاثير انماط القيادة واستراتيجية ادارة المعرفة في التفوق التنظيمي. وسعى البحث الى تحقيق مجموعة من الاهداف من ابرزها (معرفة مدى اهتمام المصارف المبحوثة بمفاهيم انماط القيادة واستراتيجية ادارة المعرفة والتفوق التنظيمي, وتشخيص مستوى وطبيعة ع | The research topic tackled effect of the leadership patterns and knowledge management strategy in the organizational excellence. The research sought to achieve a set of goals, most notably (See how much interest banks surveyed in concepts of leadership patterns and knowledge management strategy and organizational excellence, and diagnose the level and nature of the correlations and effect between the leadership patterns and knowledge management strategy and organizational excellence in the surveyed banks). Given the importance of the private banking sector and its impact on the country's economy has research was conducted in the (12) banks of the Iraqi private banks were randomly selected, namely, (Gulf Commercial Bank, Credit Bank of Iraq, Ashur International Bank, Huda Bank, the Bank of Babylon, the Iraqi Investment Bank, Elaf Bank Islamic, Dar AL Salaam investment Bank, Bank of Baghdad, Iraqi commercial Bank, National Bank of Iraq, the international development Bank). And applied the research on a sample of (120) people from the leaders in the surveyed banks (commissioners managers and branch managers, assistants of managers, and heads of departments). Find the questionnaire as a tool to get of data and information has been adopted as well as personal interviews conducted by the researcher with a number of leaders of the surveyed banks. The aim of the data and information processing is the researcher that uses a range of statistical methods which are { Test of Cronbach's alpha, arithmetic mean, standard deviation, coefficient of variation, rate of respond, simple correlation coefficient ,simple linear regression, the explanation coefficient (R2), test (T), test (F), path analysis }. The research also sought to test a range of major and minor hypotheses in terms of correlations and influence between research variables beyond initial answers research seeks to be validated in order to answer questions and field problem for research, was adopted Find two methods are complementary to each other to achieve the goals and test hypotheses which are (the Descriptive method, and The analytical method). The final result of this research is a set of results, which matched the hypotheses and the most important are : (banks researched interest of all the variables and dimensions of search, there is a significant correlation between the Search variables and Sub dimensions, having influence relations of the leadership patterns and knowledge management strategy in organizational excellence in the surveyed banks). The research also included a set of recommendations including : 1 - The focus on the leadership patterns in the surveyed banks due to their moral impact in organizational excellence, especially the network governance leadership being the most influential pattern in organizational excellence, through contact activation among all individuals and departments as well as the networks formation of internal and external communication in the surveyed banks and, which greatly affect in achieving organizational excellence to such banks and distinguishes it from its competitors.2 - Work to increase conditioning and integrate the patterns of administrative leaders in the surveyed banks with the strategy used for knowledge management in these banks, This is done through working to develop the skills and expertise of leaders in the field of knowledge exchange and activating the role of information technology to take advantage of the tremendous developments in this area. Additionally, this is also achieved through the development of programs to train and develop managerial leaderships to provide the greatest benefit from the knowledge possessed by the surveyed banks.

متطلبات التحسين المستمر لتطوير العمل البلدي في محافظة القادسية باستخدام انموذج مالكولم بالدرج للتفوق المؤسسي : بحث ميداني == Continuous Improvement Requirements For Development The Municipal Work In Al - Qadisiyah Province By Using A Form of Malcolm Baldrige For Institutional Excellence - Field Research

Author name: علي عباس هيمص الشيباوي
Supervisor name: سعد علي حمود عباس العنزي
General topic: Administration and Economics
Specific topic: Municipal Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى عرض وتقديم الاطار الفكري والنظري لمتطلبات التحسين المستمر كفلسفة ادارية ومجالات التطبيق في محاولة لتقليل الفجوة المعرفية والعلمية في تبني هذه الفلسفة بهدف استخلاص الاساليب المناسبة، كذلك هو محاولة لايجاد صلة وثيقة بين اثر تبني متطلبات التحس | This research aims to offer and provide the intellectual and theoretical framework and requirements for continuous improvement philosophy administrative and application areas in an attempt to minimize the cognitive and scientific gap in the adoption of this philosophy in order to draw the appropriate methods, as well as an attempt to create a close link between the impact of the adoption of continuous improvement and good requirements applied to the development of municipal work quality and including construed to achieve higher than those of municipal institutions. So is the use of model Malcolm Baldrige institutional excellence to measure the quality of the work of the service departments in Diwaniyah province, through the preparation of (Check List) and ascertain the extent of the application of some service departments in Al - Qadisiyahh province (Directorate of Municipalities of Diwaniyah, the municipality of Diwaniyah Directorate, the Directorate of Water Diwaniya and Directorate streams of Diwaniyah and Urban planning Directorate in Diwaniya) standards Malcolm Award stairs and get to know how much winning the gap between the degree of the standard and the fact the service, as well as the preparation of the list of other screening which is measured by continuous improvement in service departments mentioned in Al - Qadisiyah province to measure the quality of municipal services through some indicators. Add to urge the service departments in Al - Qadisiyah province to improve their performance to reach the degree of reliability as the initiation of the attempt to apply the standards of total quality management is an important step needed to study and train and support the establishment of quality management efficient working on the follow - up all operations (administrative and technical) carried out by the departments. The key findings of the researcher is that most service organizations, including the Diwaniya municipality lacks a center or a specialized section meant to provide research and consultation by the municipal labor and diagnosis of the requirements of customers, but the municipality only to diagnose these cases raises in social networking sites and the Fund's proposals the municipality, and therefore it should municipal determine specialized division for the issuance of such research and consulting., also did not adopt the municipality of Diwaniyah administration and most of the service departments total quality management newly administratively concept administration failed to initiate the management of those service departments appoint a quality team to assume the responsibilities entrusted to it. The researcher recommends the need to establish a prize at the country level means excellence and awarded the highest authority in the country (granted by the Presidency of the Republic, for example) to service organizations superior, and be granted this award annually, to stimulate those organizations on the hard work and excellence in their work and foster a spirit of competition among them

استخدام تحليل سلسلة ماركوف في توزيع قوة العمل : دراسة حالة في وزارة المالية == Use Analysis of Markov Chains In The Distribuation of Labor Force Case Study In Ministry of Finance

Author name: علي صباح هادي
Supervisor name: محمود مهدي حسن البياتي
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: نظرا لوجود مشكلة في الموارد البشرية في اغلب الموسسات الحكومية نتيجة ضعف التخطيط في العهود السابقة مما ادى الى وجود اختلال في قوة العمل (فائض , عجز ,او فائض في جانب وعجز في جانب اخر في ان واحد) فقد حاول الباحث الاجابة عن تساؤل حول امكانية استخدام طريقة تحل | There is a problem in human resources in most of the Government Institutions as a result of poor planning in previous eras, which led to an imbalance in the labor force (surplus, deficit or surplus on one side and deficit on the other side at the same time) researcher has tried to answer the question about the possibility of using the method of Markov chain analysis to identify needs in the workforce for a future for the purpose of facilitating human resource planning process to be integrated with the strategic planning process for government organizationsThe research also aims to clarify the link between the stages of human resources planning and the process of strategic planning through the situation in the Iraqi Finance Ministry study also provides a description of the analysis of Markov chain and used to predict the numbers of staff who remain in functional scores as well as to prepare those who will move to a higher level or leave the job in a period of time OBTAINED future based on data from the Ministry of Manpower in the center where the researcher took a sample of data for employees who obtained a BA and who starts career list them, when appointed in seventh grade and a certain competence for the years 2013 - 2014 databaseWas built matrix Markov prospects for transitions between grades and using Japman equation - Kolmugerov to predict matrix transition probabilities for two more years, as well as for the four years to come, and by knowing the initial distribution for each degree of functional (ie, the proportion of the number of each class to the total number of samples) were predicted to prepare staff the end of 2016 and the year 2018 for each degree of functional from seventh grade to first grade The paper also presents the idea of the skills that are summarized in the transfer of skills Bank (which dispense them NGOs) to him until they make use of them in other organizations for the purpose of reducing the social impact of the restructuring of companies and government organizations have been taking data for the case of a virtual hold Markov chain analysis, and then predict the numbers of staff for this the default state for a period of four years to come and perform calculations equations to determine the numbers of staff that will stop then the likelihood of transitions between the different grades down to the (equilibrium) of the number of employees that may help in achieving service role of government organizations in the community, The researcher came to several conclusions and recommendations of the most important recommendation using Markov chain analysis to predict the numbers of staff who move between grades for two years and four years to come and for different categories and grades, as well as between the sections that can move the employee among them

تطوير السياحة الدينية في كربلاء المقدسة من منظور ستراتيجي : دراسة حالة == Developing The Religious Tourism In The Holy City of Karbala From A Strategic Perspective

Author name: علي زاير كاظم
Supervisor name: لورنس يحيى صالح
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: هدف هذا البحث الى التعرف على دور المنظور الاستراتيجي في تطوير السياحة الدينية في كربلاء المقدسة وذلك باعتماد التخطيط الاستراتيجي كاسلوب عمل مع تنامي التحديات التي تواجه قطاع السياحة بشكل عام والسياحة الدينية بشكل خاص,اذ تعد السياحة نشاطا ضروريا للشعوب للع | This research aimed to identify the strategic perspective role in developing the religious tourism in the holy city of karbala by adopting Strategic Planning as an approach to confront the growing challenges that face the whole tourism sector generally, and the religious tourism specially. Since that Tourism has long been considered a necessary activity for all nations for many reasons like its direct impact in the economic, social and cultural sectors in addition to its impact in the international relations. The researcher has strived to study the tourism state of Karbala, and to study what this holy city have from features for the religious tourism which are represented by the holy shrines, with a survey for the most important obstacles that tries to overcome the religious tourism in karbala, those very obstacle that can be said that can be said that no strategy can develop the religious tourism without overcoming them first, by concerted efforts of all parties (the country ministries& entities with direct and indirect relation). The research also makes a simple comparison with the tourism state in Saudi Arabia, especially in the holy cities of Mecca and Al - Madina in order to take as much advantage from this experiment through number of variations. The industry of tourism is an industry of front &back correlations that does not succeed but with coordination and integration of all parties involved, and it is based on the foundations that can be represented by the services of (security, lodgings, transportation, high - competence human resources, etc.), and for this reason it is needed to set a strategy that draws the image of the religious tourism (what is should be, the way it can be accomplished, and its future) which was articulated in chapter three of this research. For that, the research has came up with an attempt to put the religious tourism in the right path through a strategy that develops it, and by following the art of strategic planning as an integrated approach for tourism, starting with the strategic analysis of the external and internal environment and then formulation the organization vision and mission, and the inspiring the strategic goals from the organization mission, them putting the goals into action according to the agreed priorities. and by determining of the alternatives, the selection was made to take one of the growth strategies which is the strategic vertical integration for the interrelated activities as a main strategy, and selecting the alliances strategy as a strategic alternative, and then working by the empowerment strategy simultaneously in order to develop the human resources that is considered as the basis of religious tourism development, then moving to the process of formulation and implementation and strategic control, then passing to the process of feedback that is indispensable in all the stages of the strategy, that enables the higher administration to update the vision as well updating all the strategy stages according to the variables. The research finally reached clear and important results and facts that prove the study hypothesis is correct.

تقويم فاعلية ادارة علاقات الزبون باستعمال بطاقة الدرجات الموزونة : مدخل استراتيجي : دراسة حالة في شركة زين (العراق) == Evaluation The Effectiveness of Crm Using The Balanced Scorecard A Strategic Approach A Case Study In Zain Company - Iraq

Author name: علي ثامر علي العبادي
Supervisor name: سناء عبد الرحيم سعيد العبادي
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت هذه الدراسة عملية تصميم نموذج لتقويم فاعلية ادارة علاقات الزبون (CRM ) للشركة زين للاتصالات المتنقلة العاملة في العراق وباستعمال بطاقة الدرجات الموزونة (BSC) كاداة لتقويم استراتيجيه ادارة علاقات الزبون بوصفها استراتيجيه اعمال. حيث تم تغير المنظورات | this study dealt with the Process of Designing a Model For Evaluating the Effectiveness of Customer Relationship Management (CRM) to Zain Company of Mobile Communications in Iraq , and Balanced Scorecard (BSC) is Used as a Tool to Evaluate the Strategy of Customer Relations Management as a Business Strategy. The Traditional Systems of Balanced Scorecard is Changed into Four Systems Fit With Evaluating Customer Relationship Management That are (Customer Knowledge , Vale , Interaction and Satisfaction ), All of Them Form a New Card Created to Customer Relationship Management and Depend on the Opinions of a Number of Specialists in the Company to Determine the Relative Importance of the Four Dimensions of Customer Relationship Management Scorecard. Integrated Theoretical Framework is Presented to Customer Relationship Management and its Effectiveness and How the Balanced Scorecard is used in Evaluating the Effectiveness of Customer Relationship Management With Stating the Previous Models of Measuring the Effectiveness of Customer Relationship Management and How to Overcome Previous Models Failure in the Present Model. The Study Depends on Case Study Method to Study the Present Fact of Mobile Communications Sector to Zain Company as it is Regarded the Owner of a Highest Marketing Ration , and in Order to Determine its Effectiveness in Customer Relationship Management , a Radom Sample is Chosen Consists of (200) Company Customer , and a Questionnaire is Designed and Distributed to This Sample (200 Questionnaires are Received ). Accordingly , the Researcher has Analyzed the Data By Using Statistical Techniques and has Come into the Most Important Conclusions That are The Company has a Achieved a Good Effectiveness in its Customer Relationship Management Denoted of the Sample Answers, However, there is a Disorder in Achieving its Strategy Related to Customer.The Effectiveness of Customer Relationship Management is a Measure For Organization Success and Failure in Treating Well With its Customers and Area Developments, and the Importance of Getting into the Right Planning and Importation of Customer Relationship Management is a Sign For the Successful Organizations in the New Millennium. Balance Scorecard Represents an Integrated System to Evaluate Customer Relationship Management Effectiveness, it Consists of Financial and Infinancial Measurements Which Reflect the Results of Implementing the Activities and Processes of Customers Relationship Management and Linking them With Organization Mission and Strategy , By a number of Systems Determined According to Customer Relationship Management Objective and Mission. The Present Model Determines the Mains Success Factors to Customer Relationship Management Represented in (enhancing Customer Profitability and Loyalty , Achieving a Value For Business, Designing Effective Channels, and Constructing Data Base ), and they are Considered a Part of Customer Relationship Management Process. The Study has Come into Suggesting a Number of Recommendations, the Most Important of Them are Using the Suggestive Model to Evaluate the Effectiveness of Customer Relationship Management to the Company as it Involves a Number of Financial and Infinancial Measurement Contain a Number of Indices Contributing in Determining the Effectiveness According to Objective and Determining Results.The Application of Customer Relationship Management as the Highest Purpose of This Strategy is the Right Application and Tangable and Intangable Benefits Implementation, and the Previous Studies and Statistics Refer to a High Percentage of Failure to (CRM) Projects Because of the Wrong Vision.The Company Intention to Make Independent Managerial Unit For (CRM) , Determine its Long and Short Term Objectives and Plans Clearly to Reach these Purposes, and Achieve the Successful Application is Considered a Necessity For its Strategy.The Mobile Communication Services Sector Witness a Competition to Gain Customers and Keep the Current Customers , and That is Aim of (CRM). So, the Organizations Have to Depend on Customer Relationship Management Strategy as a Base to Get Into the Competitive Advantage Against the Current Competitors.

نحو تعزيز دور التعليم المهني في العراق == Towards Strengthening The Role of Vocational Education In Iraq

Author name: علاء صباح كاظم
Supervisor name: محمد احمد حمد
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:

دراسة اسباب عزوف المواطنين من اجراء العمليات في المستشفيات الحكومية والتوجه الى القطاع الخاص == A Study On The Reluctance of Citizens To Conduct Operations In Governmental Hospitals And Conducting Them In The Private Sector

Author name: علاء حبيب عبد الرحمن
Supervisor name: ناظم جواد عبد سلمان الزيدي
General topic: Administration and Economics
Specific topic: Hospital Management
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: يهدف البحث الى دراسة اسباب عزوف المواطنين من اجراء العمليات جراحية في المستشفيات الحكومية والتوجه الى المستشفيات في القطاع الخاص ولغرض معرفة الاسباب وتشخيصها وتحليلها فقد تم اختيار عدد من المستشفيات الخاصة العاملة في بغداد وبجانبي الكرخ والرصافة وبالشكل ا | This research aims to study the reasons for the reluctance of citizens from having surgical operations in governmental hospitals and their desire to go to hospitals in the private sector. To know the causes and their analysis, a number of private hospitals operating in Baghdad in both Karkh and Rusafa has been selected as follows : • Rusafa : Jarrah Hospital, Hayat Al Rahibat Hospital, Mostanserya Hospital. Bunuk Hospital, Rahibat Hospital, Dijlah Hospital, Firdos Rahibat Hospital, Baghdad Hospital.• Karkh : Meserra Hospital, Dhergham Hospital, Kadhumya Hospital. Patients who had various surgeries were interviewed, and their views and opinions were taken via a checklist which has been prepared for this purpose. 65 patients were reached, statistical data were processed through calculation frequencies, means, and percentages to know the answers of the sample of patients about the reasons of their reluctance. A set of conclusions were reached, among which : The citizens felt weakness in the performance and responsiveness of staffs in governmental hospitals, the surgeons behavior in private hospitals was more appropriate, respectful, and humane than that in governmental hospitals, the private hospital staff can better handle the patients' emotions.

محددات الرشاقة الاستراتيجية وتكييفها في منظمات الاعمال : بحث ميداني في شركتي زين العراق واسياسيل للاتصالات المتنقلة == Strategic Agility Determinants And Adapted In Business Organizations / Zain And Asia Telecom As A Case Study

Author name: علا فاضل علوان الانباري
Supervisor name: سناء عبد الرحيم سعيد العبادي
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: انطلاقا من اسس ومفاهيم الرشاقة الاستراتيجية والتي وضعت لمعالجة العديد من مشكلات منظمات الاعمال بوصفها الاسلوب الاستراتيجي الذي يتلائم مع جميع المستويات التنظيمية والادارية داخل الهيكل التنظيمي، يمكن ان يكون ذلك من المسوغات لصياغة المشكلة الجوهرية للبحث | Based on the foundations and concepts of strategic agility and designed to address many of the business organizations problems as a strategic approach which fits with all organizational and administrative levels within the organizational structure, it could be that of justification for the formulation of the fundamental problem of research and centered to wonder about (the possibility of the application of strategic agility in Zain Iraq Asiacell and mobile communications operating in Iraq ? Also, the main objective of the research is to test the strategic agility based on the determinants interact with each other to form a conceptual framework for strategic agility, and these determinants are Clarity of vision, Selected Strategic Targets, Core capacities , Shared responsibility ,Taking action , Empowerment , Organic Structure , Planning Strategy , Organizational learning , Information technology , Human resourse management , Organized) ) In order to achieve the objectives of the research designed questionnaire consists of (86) items to collect preliminary information from individuals research sample, has been the questionnaire distributed to a random sample of (110) of managers and officialsof the people of both companies, it was received (99) questionnaire, and in light of this data was analyzed and the use of styles Statistical adopted Likert scale as well as the five - year standard deviations, and coefficients difference , The research found to a number of statistical results was the most important is having the consistency and harmony answers and within the standard answer ranged between high and very high as well as having some of the statistical results characterized by moderation, and this indicates that both companies enjoy the existence and application of determinants research, The most important conclusions derived from research is a possibility for the application of determinants strategic agility, meaning that both companies Zain Iraq, Asiacell enjoy the application of the principles of strategic agility, it can also Tahlan be called upon them (the graceful Organization), including enjoying its efficiency or response or speed or flexibility, and so agile Organization of attributes, Moreover, the most important of what is recommended by the search companies need attention projects and entrepreneurial development in the field of display products and services for their actions and work to improve their image from the perspective of their customers are different in order to get to the case of the strategic agility and the possibility of the application of determinants.

تطوير العلاقة الستراتيجية بين الجهات المختصة في مكافحة الفساد

Author name: عصام صادق عبود
Supervisor name: سناء عبد الرحيم سعيد العبادي
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: اتجهت العديد من الدول في العالم العصري الى بناء وانشاء اجهزة متخصصة في مكافحة الفساد الى جانب دورها الذي لا يقل اهمية وهو تنفيذ حملات توعية عامة ليتمكن من تثقيف المجتمع ويجنبه الوقوع في الفساد وكذلك في الابلاغ عن الفاسدين الذين يسعون دائما الى تطوير امكان

تطوير المنتج على وفق منهجيتي الهندسة المتزامنة والحيود السداسية المرنة : بحث تطبيقي في الشركة العامة للصناعات الكهربائية == Product Development According To Methodology Concurrent Engineering And Lean Six Sigma : Applied Research In General Company For Electrical Industries

Author name: عزام عبد الوهاب عبد الكريم الصباغ
Supervisor name: غسان قاسم داود سلمان اللامي
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Doctorate
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: The product is one of the challenges faced by companies developing, With growing competition has become the introduction of new products and the ability to develop and increase the quality consistently a major reason for the success of companies and this is what drives these companies to develop and employ different methodologies and software in one or more aspects of the development and design of the product and the process and these methodologies : Concurrent engineering , Six Sigma ,and Lean System.Despite the widespread use of these methodologies in the design and development in the industrial and service companies, it has noted researcher and through review of the literature as focused on product development using one or two of those methodologies found no study or research dealt with the subject of product development according to methodology concurrent engineering and Lean Six Sigma (Integration methodology diffraction Six Sigma and Lean system), and from this standpoint, the problem of the study identified as the following : What reflection of product development according to the integration methodology concurrent engineering and Lean Six Sigma to increase access to the market faster, reduce development costs, reduce the standard damage ratios, reduce defects. This research represents a cognitive process and attempts to activate and apply the proposed approach to product development and the integration of concurrent engineering tools (design for manufacturing, design for assembly and design for excellence) with Lean Six Sigma and applicability of the proposed framework in the Iraqi business environment.This research was conducted at the General Company for Electrical Industries adopted a product (Water cooling device Salsabil three taps) as a sample to search. Especially since the company surveyed suffer from the reluctance of customers to buy the product sample. Researcher adopted the design cycle (define, measure, analyze, design and verify) as a methodology for the collection of concurrent engineering tools and Lean Six Sigma in the development and design of the product and used so multiple techniques (Pareto chart, scheme of cause and effect and the dissemination of job quality) in addition to the use of statistical methods and percentages.The research found a set of conclusions, including the existence of significant differences in time develop process and the time of arrival of the product developer to the market, the process that the use of concurrent engineering is where the Lean Six Sigma, the process, which do not use those methodologies, as recommended research into the the use of the design cycle (DMADV ) in product development because it provides a roadmap to get to the best development and design.

متطلبات الشراكة بين القطاعين العام والخاص لانجاح نظام الاحالة الطبية في العراق : دراسة حالة لواقع وافاق التطوير == The Requirement of The Partnership Between The Public And Private Sectors In The Success of The Medical Referral System In Iraq

Author name: عبد الكريم صادق كريم
Supervisor name: ناظم جواد عبد سلمان الزيدي
General topic: Administration and Economics
Specific topic: Hospital Management
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تهدف الدراسة الى معرفة قبول الشراكة بين القطاعين العام والخاص لنظام الاحالة الطبية لانجاحه في العراق. والشراكة في بحثنا هذا هي الالية اللازمة لتدعيم ركائز كلا القطاعين بهدف تامين المجتمع بالخدمات الصحية التي تتسم بالكلفة المنخفضة والجودة والكفاءة العالية | The study aims to learn to accept partnership between the public and private sectors of the medical referral system to make it successful in Iraq and partnership in our present mechanism is needed to strengthen the pillars of both sectors in order to secure community health service that are low cost, quality and high efficiency and a competitive incentive for the public health sector in the light of natural increase of the population, hence the idea of studying the partnership between the public and private sectors in the success of the medical referral system in Iraq in order to change the traditional methods used in the system of assignment and no longer able to meet the needs of patients , as the system is the assignment of the basic elements of health care in the provision of equal opportunities for all segments of society, which need a global scale, and identified the problem of search to identify the most important reasons that lead to a system of partnership between public and private sectors to address the failure to medical referrals and the low level of quality a laip health relied on a collection of information theory and organized according to the method of analysis practical in field data collection using a questionnaire exploratory court has been applied in government and private hospitals, the most important conclusions reached in that the system services of the assignment is suffering from a lack of promotional activities and outreach to the general community and the existence of a shortage of professional staff in the necessary and potential administrative and regulatory and non - use of the means of modern technology and advance communications in the transfer of data and information , and also that the partnership have a positive effect to improve the medical service and reduce the momentum happening in hospitals and specialized centers and reduce the financial burden on the state and strengthen the competition between the private and the sharing of risks between them, while the most important recommendation is the need to strengthen primary health centers workers specialized sufficient equipment and modern equipment will help to achieve provision of quality and efficient for patients and the need for an electronic database form for the assignment and go to encourage the private sector to participate with the public sector, which serves to reduce the costs for the state and the transfer of modern technology and raise the level of quality in health care, and issue a binding law by the state in partnership with the private sector and government facilities to the success of the partnership between the two sectors

عوامل النجاح الحرجة واثرها في الاداء الاستراتيجي بمنظور ادارة الجودة الشاملة : دراسة تحليلية لاراء عينة في قطاع الصناعة المصرفية الخاص في العراق == The Effect of Critical Success Factors On Strategic Performance From The Perspective of Total Quality Management Philosophy Analytical Study In The Private Banking Services Industry In Iraq

Author name: عبد السلام ابراهيم عبيد
Supervisor name: زكريا مطلك خضر الدوري
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Doctorate
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: شهدت السنوات الاخيرة نموا دراماتيكيا في صناعة الخدمات وتحديدا صناعة الخدمات المصرفية، في ظل تحولات جذرية متسارعة لعصر الاقتصاديات الافتراضية اذ تتراجع مزايا الكلفة وندرة الموارد امام الابداع والتفوق والتمايز. وتعد الصناعة المصرفية مفتاح التحول الى اقتصا | Recent years have witnessed a dramatic development in services industry specifically the banking services industry under the a aspices of accelerated radical changes of the virtual economics age. In this age the cost advantages and the scarcity of resources retreat against innovation, superiority and distinction. The banking industry is considered the key of transformation to the knowledge economics. It is facing, as other sectors of economy, many competitive challenges, chief among which may be the total liberation of the bank financial services, results of the information revolution, the attempts to globilize economics in away leads to remove boundaries, the overlap of interests and the competitive conflict. Establishing on what has been mentioned and due to the strategic role played by private sector banks through in the activation of the movement of investment and development in Iraq and because of the restricted areas of competition according to the scale economics, the study aimed at adapting the philosophy of (TQM) of the private banking services sector after the unique successes achieved by many world banks through implying philosophy as a competive weapon and a profit strategy and continuity in business environment.The study aims at treating the philosophy of (TQM) through a strategic perspective which accomplishes integrity among the frameworks and the operational requirements and the strategic content of philosophy as a strategy for superiority and pioneering in market beginning from the strategic analysis for the (CSF) relating to the dimensions of industry environment and the factors relating the strategic capabilities as forces of impediment or support to carry out the priorities of continuous improvement in the quality of services and the banking operations concerning design, application and performance. It eventually analyse the effect of (TQM) philosophy priorities on improving the strategic performance industry in connection with its competitive, operational and financial dimensions.This study adopted conceptual and objective criteria to collect data; the objective criteria have been devoted to study the indicators of the strategic performance, whereas the conceptual criteria included two questionnaire tools, the first of them was prepared for managers according to dicimal meter and the second for customers according to the five sides likert meter. The two tools have been prepared in the light of former studies, and then distributed to all bank’s managers and some branch banks managers. The customers questionnaire tools were distributed to a random specimen out of the industry bans customers from August through November - 2002. The data were analyzed descriptively where the linking hypotheses were tested by Spearman Rank Correlation method and the effect hypothesis were examined by simple - stepwise multiple Regression methods - virtually Kruskal wallis test was employed to verify discrepancies and differences among the independent and dependent variables the study includes seven chapters , the first one deals with methodology. The second , third and fourth chapters are devoted to discuss frameworks and theoretical information of the (TQM) philosophy. But , the fifth , sixth and the seventh chapters explicate the applied aspect of the study as well as the data analysis results. The study results have proves that there are real gaps in the accomplishment of the (TQM) priorities in banking operations and sevices , chief among which were the virtual performance of the banking services in view of industry for the realized quality of service from the customer’s point of view , then other two subsequent gaps were the gap of to be correspondent with and the design gap relating their used dimensions in the study. The results also showed the achievement of several study hypotheses or the acceptance of null , hypotheses concerning the connection and influence of the (CSF) which relate the industry environment dimensions with the priorities of (TQM) represented in the constant improvement of the correspondence quality by the significance of assurance and empathy dimensions , and virtually the continuous development of the virtual performance quality and the banking operations. The bargaining force factors of buyers and the density of present and expected competition are the most supporting factors to the industry responsiveness to the Priorities of the continuous improvement. Moreover many (CSF) which relate the strategic abilities achieved a virtual responsiveness to the priorities of the continuous improvement , chief among which were the human , technical , operational and Knowledge abilities. The results showed that the (TQM) philosophy had achieved an essential supports to the strategic performance of the industry , this fact has appeared clearly in the field of competitive performance represented in improving the customers’ satisfaction and improving the competitive position of industry and the operational and financially performance. The study has arrived to some recommendations the most important of them are : it is necessary that the private sector banks adopt the (TQM) as a strategy of survival and profit in market through practical and studied plans and programs to raise the level of the quality of bank services and operations. it also aims at seriously decreasing the quality gaps if it was to confront the forthcoming competitive challenges in the iraqi market starting from increasing the operations of the strategic analysis to the industry environment , the competitors trends , developing the information concerning the customers and his expectations and then translating these expectations accurately in characteristics and criteria of the banking performance. Moreover , the development of the marketing , conceptual and technical abilities is considered through increasing the interacting marketing programs , diversifying the marketing bland , employing advanced methods in communications and exchanging information. Finally , it is necessary to think about building strategic fusion’s or alliances among the industry banks to promote promote their competitive power in adopting the option of superiority through the quality of the banking services and operations.

التعلم المنظمي واثره في نجاح المنظمات : دراسة ميدانية في شركات وزارة الاعمار والاسكان في العراق

Author name: عبد الستار ابراهيم دهام
Supervisor name: صلاح الدين عواد كريم الكبيسي
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: شهد العالم تقدما كبيرا وقفزات نوعية في مجالات الاعمال ولا سيما في مجال اعمال البنى التحتية كالمباني والاسكان والطرق والجسور في ظل تحولات جذرية ومتسارعة لاساليب العمل والادارة في الشركات المختصة بتلك المجالات من خلال تبني وتفعيل التعلم المنظمي بوصفه عملية

دور الرقابة والتدقيق الداخلي للحد من ظاهـرة الفساد الاداري في مستشفيات دائرة صحة بغداد - الرصافة : دراسة استطلاعية

Author name: عبد الزهرة خضر حيدر الساعدي
Supervisor name: صبيحة قاسم هاشم الموسوي
General topic: Administration and Economics
Specific topic: Hospital Management
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: مشكلة البحث تتجسد الى افتقار قسم الرقابة والتدقيق الداخلي الى نظام لتقويم اداءها ليعكس جوانب الاداء فيها، وافتقارها الى امكانية الحد من المخالفات والتجاوزات في المؤسسات الصحيــــة لضعف كوادر القسم من حيث المؤهلات العلمية والعملية وبالتالي هذا يؤدي الى الح

ستراتيجية تطوير الموارد البشرية وانعكاسها على جودة الخدمات البلدية : دراسة حالة في مديرية بلدية كربلاء المقدسة == Strategic Human Resource Development And Its Reflecting On Quality Municipality Service Case Study In Directorate of Municipalities In Holy Karbala

Author name: عباس مزهر عاكول الشبلاوي
Supervisor name: صبيحة قاسم هاشم الموسوي
General topic: Administration and Economics
Specific topic: Municipal Administration
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تناولت الدراسة " ستراتيجية تطوير الموارد البشرية وانعكاسها على جودة الخدمات البلدية" حيث يحظى هذان المتغيران باهتمام الباحثين بشكل متزايد كونهما مفهومان حديثان نسبيا ولكونهما من المواضيع المهمة والتي لها تاثير كبير على مستقبل المنظمات. تهدف الدراسة الى | The study aims at expounding the correlation and effect between the Human resource development strategy and Quality Municipality Service within a theoretical framework and a practical framework conducted at Directorate of Municipalities in holy Karbala. The researcher found during a pilot study that there isn’t enough care paid by the Directorate of Municipalities in developing its human resources using one strategy or a number of strategies and their effect on the Quality Municipality Service. Thus a number of research questions were set concerning the existence of clear perception in the Directorates of Municipalities concerning the strategies of developing both the human resource an Quality Municipality Service and the correlation and effect between them.A number of hypotheses were set within a hypothetical model in order to investigate the correlation and effect between the explanatory variable (human resource development strategy) and the reactive variable (Quality Municipality Service) in the study form to collect the data from Directorates of Municipalities and later analyzing the data using the statistical software (SPSS). The study concluded a number of conclusions that indicated a significant correlation between the study variables based. The results also showed a significant effect of human resource development strategy on the Quality Municipality Service. Based on the results, the study recommended a number of recommendations

دور استراتيجية المزيج التسويقي في تحقيق الميزة التنافسية : دراسة ميدانية في عينة من المصارف الحكومية والاهلية في محافظة البصرة == The Role of Marketing Mix Strategy To Achieve Competitive Advantage A Field Study In A Specimen From Governmental And Private Banks In Basrah

Author name: عباس عبد الحميد عبد العباس علي العتيبي
Supervisor name: عبد الرضا فرج بدراوي الخماس
General topic: Administration and Economics
Specific topic: Business Administration
Degree: Master
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:

اثر الانماط القيادية في ادوار الصحة والسلامة المهنية : دراسة استطلاعية في مستشفيات دائرة صحة بغداد الرصافة == The Effect of Leadership Styles On The Role of Occupational Health And Safety

Author name: عباس حسين جميل
Supervisor name: عباس علي ظاهر العامري
General topic: Administration and Economics
Specific topic: Hospital Management
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: تعد القيادة جوهر العملية الادارية وهي المعيار الذي يتحدد في ضوءه نجاح او فشل اي منظمة او تنظيم، والقائد يحتاج الى المام واسع وتفهم عميق للبيئة والظروف المحيطة وتاثيرها على المنظمة التي يقودها، ولابد ان يكون اثر القيادة واضحا بعد بيان وتحديد مكونات ادوار | Leadership is the fundamental manageal operation and criterion by which the success or failure of any organization or system is determined. The leader needs a wide inspiration and a deep understanding of the effect of work environmental and conditions on the organization that he leads.The effect of leadership should be clear while the leader recognizes and determines the constitutes and dimensions of the roles of the occupational health and safety , so that the leader might be able to create and prepare a safe and stable work environment which would give positive social and economic results to the organization.The problem of the study can be summarized in the effect of different leadership styles is not clear concerning the roles of leadership , and in the most common leadership styles in the health organization. The impertinence of this study arises from the rarity of the previous studies which were done about the same subject.The samples of this study were x - ray unit managers at Baghdad health office - Al - Rusafa which involved 24 (twenty four) hospital including a wide geographical area so that to obtain more precise and accurate information to enrich the study.This study depended upon the hypothesis which says that (the leadership style has an influence on the roles of occupational health and safety ).The Conclusions and recommendations obtained from the study were based on theoretical field. The most important conclusion was the poor effect of leadership styles of the research sample in general, on the roles of occupational health

السياسة الوطنية لمعالجة النزوح : دراسة تحليلة نحو سياسة عامة معدلة

Author name: عامر عباس زغير
Supervisor name: علي موات الصيهود السوداني
General topic: Administration and Economics
Specific topic: Strategic Planning
Degree: Higher Diploma
University: University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language: Arabic
University location: Baghdad
First pages:
Abstract: يعد النزوح من ابرز الاثار التي تنتج عن الكوارث الطبيعية او الكوارث التي من صنع الانسان ولكلا الحالتين يبرز نزوحا" في بعض الاحيان مسيطر عليه واغلب الاحيان غير مسيطر عليه كما حصل في العراق وبالاخص في النزوح المفاجيء بعد تفجيرات الامامين العسكريين (ع) او
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