البحث — المستودع الرقمي العراقي

المستخلص: The communication management system(CMS) plays an active role in Iraqi consultant bureaus , the work of consultant bureaus characterized by a special nature which includes many barriers in the communication field such as a technical and financial barriers and the barriers that are related to communication management system efficiency (CMSE) . The purpose of this study is to asset and improve the communication management system in the engineering consultant bureaus , through the personal interviews that were conducted by the researcher with a group of engineers and consultants in the engineering consultant bureaus , has been identified a problem that is represented by high cost , time delay and weak performance due to use of traditional communication tools . A questionnaire form was prepared and distributed among fifteen(15) consultant bureaus in Iraqi Universities that represent population study , one hundred fifty (150) form were distributed and sixty eight (68) forms were received , and then analyzed statistically by statistical packages for social science (SPSS) program during the period between December /2015 till April/ 2016. The data were analyzed , the most of communication technology used in the consultant bureaus was the mobile at rate (82.35%) , and Facebook was the most social media used at rate (50%) , in addition (78%) of study sample confirmed that there were department to communication management system in the consultant bureaus , and (97%) of the study sample confirmed there are no program in the bureaus to train the engineers in the communication management system , the study refers to that the paper post is the most commonly used among consultant bureau and the top administration and the bureau and customer at rate (64.4%) , (50%) respectively . In order to evaluate and improve the communication management system , many solutions and suggestions were put to reduce the barriers that face these bureaus in the field of communication , by making communication management program(CMP) that is made by using (Visual Basic) language , through deriving a two main equations to measure the efficiency and the barriers of communication management system(CMS). III The (CMP) was verified by an evaluation questionnaire that was distributed among fifteen (15) engineers, it shows the result that all of study samples (100%) referred to the easy use of the program , and (73%) of study sample confirmed that the program discusses three issues of time , cost and performance , while the result showed half of study sample confirmed the accuracy of (CMP) to assess reality of CMS , then the analyzed result showed that (53%) of study sample shows that program is very good for both raising the performance among the staff of the C.B in the terms of importance . The program was applied to five consultant bureaus for the purpose of validation the program , and the researcher found the C.B of Al-Kufa University got a highest degree in (CMSE) and lower degree in (CMSB) , while the C.B of Diyala University got a lower degree in CMSE and higher degree in CMSB . The CMSE is increasing when reapplied the CMP and after taking in consideration the proposed tools in CMP . Finally the researcher can be rebuild the CMP by (HTML) in order to be available for all .

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