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تطبيقات (ISO 9001,CMM,TQM) لقياس جودة الاداء الكلي : دراسة حالة في الشركة العامة للصناعات الجلدية == The Applications of (ISO 9001,CMM,TQM) In Measuring Total Performance Quality Case Study At The General Company For Leather Industries
Author name:
اخلاص زكي فرج الجبوري
Supervisor name:
صباح مجيد سعيد النجار
General topic:
Administration and Economics
Specific topic:
Business Administration
Degree:
Doctorate
University:
University of Baghdad - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Baghdad
First pages:
07T3394 - p.pdf
Abstract:
تتمحور مشكلة البحث بوجود فجوة بين نماذج الجودة ( ISO 9001,CMM, TQM) والبيئة الداخلية للمنظمة وقدراتها ومواردها. ان معظم نماذج الجودة تفترض بانها تقدم افضل الحلول لمشاكل الجودة وهذا ما لم يتم اثباته بشكل قاطع. فضلا عن ذلك فان البحوث الاكاديمية التي اجريت ف | The problem of this research represents in the gap existent among quality models (ISO 9001, TQM, CMM) and the internal and external environment of an organization, it’s abilities and resources, Most quality models assume that they provide the best solution to the quality problems but that wasn’t proved absolutely. In addition, the academic research work conducted in Iraq, since the 1990’s, has only measured the gap between the requirements of ISO 9001 and the current quality system at the researched organizations and has urged the organizations to bridge the gap to achieve the ISO certificate.It is noticeable that all the researches written about quality management systems and environment in Iraq have recommended the ISO as the best alternative in solving quality problems; but at same time the company environment, internal resources, self - ability have been forgotten in these researches. Moreover these researches haven’t mention the test for ability of quality models integration in achieving the organization objectives representing in quality problems solving and improving its total performance.So, this study handled the effect of the integration among (ISO 9001, TQM, CMM) in improving the total performance quality; evaluating the reality of quality in General Company for Leather Industries (GCLI) (research sample) and determining the quality model that corresponds with the sample environment, resources, and needs.The research is trying to achieve a number of aims ,and it is depending on hypothesis, while the required data and information are gathered from the company registers, structural interviews are made by using checklists, personal observation, and reviewing documents to analyze and evaluate quality system. In addition to that the researcher has made a field living to complete some aspects which lack documented data in the company registers to check the correctness answers in the checklists. These lists have shown a fluctuation in the company performance quality and weaknesses in its performance, also the studied effected factors haven’t get high evaluation and this denote that the company is suffering from problems.Questionnaire is used in gathering data and information related to integration in research sample, and many statistical methods are used in handling data which are multiple and simple regression, and path analysis. These methods have come out with many results, the most important of them have shown that total - effect of integration among (ISO 9001, TQM, CMM) in total performance quality is more than the effect of each model alone, it is also shown that the use of ISO 9001 alone is not sufficient for improving the company total performance quality.In discussing the results, the study assured the importance of integration among the models in achieving quality requirements and has recommends the necessity of depending on integration elements in improving the total performance quality of company.
