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سلامة الاجراءات وكفاءة اداء خدمة المسافرين في مطار بغداد الدولي : دراسة حالة == Safety Procedures and Travelers Service Performance Efficiency at Baghdad International Airport / Case Study
Author name:
اسيل عباس قاسم العبادي
Supervisor name:
كامل كاظم بشير الكناني
General topic:
Administration and Economics
Specific topic:
Strategic Planning
Degree:
Higher Diploma
University:
University of Baghdad - Faculty Of Administration And Economics
Language:
Arabic
University location:
Baghdad
First pages:
07T4743 - p.pdf
Abstract:
The researcher presents a study of the safety procedures , efficiency and performance effectiveness of travelers service at Baghdad International Airport / Ministry of Transport .The research problem lies in an identifying the services presented by Baghdad International Airport to the travellers in addition to the safety procedures , how the airport applies thestandards of International Civil Aviation Organization and what are the significant troubles and failure that the airport administration faced . The research aims at submitting a realistic analysis of Baghdad International Airport and determining the capacity of applying the safety International requirements through determine the gap between (ICAO) International organization requirements and Airport reality . The research's importance talk about the most importance airports and the essential and important axis in the air navigation movement as well as that there are not enough studies deal with the safety procedures and performance efficiency in the airports . The research in the scientific aspect relies on the standards studyof ICAO , regarding the requirements of International safety and its relation with work in Baghdad International Airport .The researcher evaluated the service that is presented to the travellers and the efficiency of its staff performance according to the Check list which the researcher filed it , calculated the gap and determined it , as well as adopted SWOT analysis to know the reasons of gaps appeared and clarified the followed procedures to close it . The results of research appeared that Baghdad International Airport has several standards of safety and procedures , present most best services to the travellers and the performance level and apply the international safety of ICAO are good . Moreover, the application of international standards that are imposed by ICAO will have great impact to achieve the goals of Baghdad international airport with great efficiency and effectiveness for reaching to Global Aviation Refineries , the airport's adoption of procedures safety and service performance efficiency system based on ICAO standards requirements as a strategy decision of the supreme administration , in addition to promote the continuous development of workers who worked in the General Establishment of Civil Aviation and Aviation Companies in the Baghdad international airport and the organization culture by publishing the instructions and requirements of International Aviation Organizations .
