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مدى كفاءة استخدام انموذج كايزن لتقييم الاداء المؤسسي : دراسة تحليلية لاراء عينة من مكاتب المفتشين العموميين == Efficiency Rang In Using The Kaizen Model For Organizational Performance Measurement An Analytical Study of The Views of A Sample of The Offices of Inspectors General
Author name:
محمد عباس حمزة
Supervisor name:
كاظم احمد جواد الجشعمي
General topic:
Administration and Economics
Specific topic:
Strategic Planning
Degree:
Higher Diploma
University:
Mustansiriyah University
Language:
Arabic
University location:
Baghdad
First pages:
07T4283 - p.pdf
Abstract:
The present study addressed the "efficiency in using the Kaizen model for the measurement of organizational performance", which is a subject that has never been taken in academic aspects based on the writer's knowledge. The importance of this study comes from being a new subject in management, and relates directly to the continuous development of organizations in both private and public sectors.The argument of the study is summarized by some important questions like; does the efficiency of Kaizen model depend on the availability of suitable capacities and resources for the success of the self - assessment process? The aim of the study is to investigate the ability of the organizations under this study to use the model, and highlighting some essential requirements for its success. For that aim, an assumption was made that the organizations under this research have an acceptable level of competence to use Kaizen model to achieve organizational success. In addition, in order to verify this assumption, a questionnaire was used as a main tool. It was answered by a representative sample of Assessment teams' members in the following public organizations : The General Inspector office of the Ministry of Youth and Sport, General Inspector office of the Ministry of Education, General Inspector office of the Ministry of Municipalities and Public Works, General Inspector office of the Establishment of Martyrs, and the General Directorate for Industrial Development. The sample included 52 members. The data was collected using many methods like questionnaires, field visits, and personal interviews. In addition, several measurement tools were adopted to get the results including percentages, Arithmetic mean, standard deviation, and the coefficient of variation, with the help of the statistical program SPSS.The study shows important findings. First, Kaizen model is suitable to use with the activities and processes of the chosen public organizations. Second, the results of the organizational Performance assessment are not taken into consideration most of the time, which leaves the assessment as a routine process without any reform outcomes. This weakness is a result of the absence of any organizational environment that can develop a changing culture within its different managerial levels.Finally, the study ends up with some recommendations : 1) The important need to invest and adopt Kaizen model to analyze the internal organizational environment in order to highlight the strengths and weaknesses of the organizational performance2) Spreading awareness about self - assessment and continuous development's culture in all managerial levels3) Increasing the knowledge of employees about modern best practices and their efficiency in developing the organizational environment
