تقييم رضا المرضى من حيث العناية التمريضية المقدمة لهم في المستشفيات العامة في مدينة النجف الاشرف == Assessment of Patients' Satisfaction Regarding Nursing Care Provided at General Hospitals in Al - Najaf Al - Ashraf City
Author name:
رياض عواد عبد الحسين الزيادي
Supervisor name:
منى عبد الوهاب خليل
General topic:
Medicine
Specific topic:
Nursing
Degree:
Master
University:
University of Babylon - Faculty Of Nursing
Language:
English
University location:
Babylon
First pages:
19T1239 - p.pdf
Abstract:
Patients are considered to be the best source of information about a hospital system’s communication, education, and pain - management processes. Patients' satisfaction has become an important indicator in measuring the quality of care rendered to the patients while in hospitals. A descriptive Cross - Sectional study design is carried throughout the present study from November 11th, 2014 to July 2nd 2015, to assess of patients' satisfaction with nursing care provided at medical and surgical wards, and to determine the relationship between the satisfaction levels of patients with their demographic variables. A Non Probability "purposive" sample of (150) patients were included in the present study. The data was collected through the utilization of a developed questionnaire (Arabic version) and by means of interview with each patient included in the present study. The final copy of the questionnaire consists of the following parts : the first part is composed of patient's demographic data sheet. Second part includes the Patient's Satisfaction form. Validity of the study instrument was determined through the panel of (14) experts, and the reliability of the study questionnaire through the pilot study. Descriptive and inferential statistical analyses procedures were used for data analyses. The study demonstrated that there was an accepted satisfaction among the nurses - patient's communication, also with nursing care domain. In addition, the study subjects were satisfied with the skills and competency of the nurses in performing nursing care procedures. There was a non - significant relationship between the patient’s satisfaction with nursing care domain and all of the demographic variables, except with the study subject’s gender, levels of education, occupation, and monthly income. The study concluded that majority of the study sample were satisfied with nursing care provided in medical and surgical wards at studied hospitals. Except the patients' gender, levels of education, occupation, and monthly income had effect on. The study recommended to nursing administrators and nurses that they can utilize the findings of the present study to recognize the strengths and weaknesses of nursing care services and adopt necessary measures in enhancing quality of nursing care to increase patient satisfaction. More emphasis to be put on importance of patients satisfaction especially with nursing care in the curriculum of medical and nursing colleges as well as health institutes and nursing schools.
