التاثير المشترك لعدالة القائد وجودة العلاقة في تعزيز سلوك المواطنة التنظيمية الثقة في القائد والتمكين النفسي كمتغيرين وسيطين : دراسة استطلاعية في عدد من مستشفيات البصرة الحكومية == The Impact of Both the Justice of the Leader andRelationship Quality on Organizational Citizenship Behavior The of Trust in the Leader and Psychological Empowerment as a Mediating Variables A Explanatory Study in the Number of Public Hospitals in Basrah
Author name:
الحمزة مالك راضي
Supervisor name:
هادي عبد الوهاب عبد الامام
General topic:
Administration and Economics
Specific topic:
Business Administration
Degree:
Master
University:
University Of Basrah - Faculty Of Administration And Economics - Department Of Business Administration
Language:
Arabic
University location:
Basrah
First pages:
07T4657 - p.pdf
Abstract:
Because of the strong competition organizations are nowadays thinking of introducing new appropriate mechanism to respond to the environmental changes by creating the organizational citizenship behavior. This kind of behavior requires justice and relationship quality in the relation of the leader of the organization that makes the employees trust and psychological empowerment him . This study attempts to investigate the impact of the two independent variables of justice of the leader and his relationship quality on the dependent variable of the organizational citizenship behavior through the two mediatory variables of trust in the leader and psychological empowerment . The sample of the study consists of employees of Basrah governmental hospitals (General Basrah Hospital, Al - Sadr Educational Hospital, Al - Fayha Hospital, Al - shafa General Hospital and the Port Hospital).To form the conceptual framework for the study, five variables are processed : justice of the leader , the relationship quality , trust in the leader , the psychological empowerment and the organizational citizenship behavior .The problem of the study is derived from the results of interviews and pilot study . The study depends on the exploratory design and the data collected from 360 employees selected randomly from the hospitals under study .By utilizing the statistical tools of the exploratory factor analysis , conformational factor analysis , path analysis and pearson correlation coefficient, the study arrives at same conclusions; the most important of which are : the social context in the hospitals that are characterized by justice and very quality personal relationship is important to provide the psychological competence that helps in engaging the employees in the health sector in practicing the organizational citizenship behavior . The results highly supports the hypotheses of the study by verifying the mediatory role of trusting the leader and psychological empowerment to maintain the organizational citizenship behavior because the results show that practicing organizational citizenship behavior increases with the increase of positive expectations of employees of the health sector about others behavior regardless of the expected risks .The employees feeling of their proficiency also increase by knowing the circumstances that reinforce feelings of weakness and also getting rid of these feelings due to the direct and indirect effect of trust in the leader and the psychological empowerment on the organizational citizenship behavior .
